Total 15 job vacancies by Ipsos Pte. Ltd.

About the role

The Senior Research Manager (SRM) is the primary contact for the clients allocated to his / her portfolio. The Senior Research Manager is responsible for all aspects of project delivery, project team management, handling relevant client communications and general queries, and bringing in subject matter experts where appropriate.

What you will do

Client Services

• Responsible for overall client relationship for dedicated accounts allocated to him / her.
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market to build and grow Ipsos credibility and business with client.
• Works closely with the Research Director and Head of CX to ensure retention and growth across his / her accounts and overall CX.

Business Management

• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, to identify and propose potential opportunities with existing and new clients.
• Works with the Research Director and Head of CX to prepare proposals that deliver key thinking on business challenges.
• Ensures all projects are delivered on time, within budget and billing is up to date.
• Supports the Research Director to develop skills and coach junior team members to provide expertise in CX solutions and methodologies.
• Contributes to the overall wider CX team collaboration and culture.

Execution and Delivery Management

• Responsible for the overall research design of their client projects. Including all elements from setup i.e. sample design, questionnaire design through to delivery of results.
• Oversee the supporting teams to ensure flawless execution of all market research projects from design to delivery
• Responsible for the analysis, insights and recommendations on research projects.
• Presents compelling insights through storytelling to client in a way that evokes confidence and expertise to deliver actionable insights for client business impact.

People Management

• Responsible for the management of direct reports.
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization.

Thought Leadership

• Contributes to company and CX strategic activation plans and thought leadership initiatives.

Who you are

• At least 5 years of strong Market Research Experience (preferred CX experience)
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills (preferred)
• Advanced analytical skills
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

About the role

The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.

What you will do

CX Service Line Strategy

• Execute the global Service Line CX strategy with the CX lead.
• Help drive acquisition of new business / additional industry verticals into business unit.
• Responsible for new business development and retention of existing programmes.
• Contribute to and drive overall turnover growth for CX Singapore.
• Create / co-create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do.
• Achieve set AOT & GM targets.
• Conduct market and competitor analysis.

Thought Leadership

• Build strong relationships across our business and with clients and inspire with thought leadership and innovation to deliver excellence in everything we do.
• Support and coach CX teams in driving execution, implementation and strategy driven work for our clients that incorporate CX solutions and services.
• Works with global CX teams and markets to bring best practice and thinking on similar clients and programmes to their business unit / allocated strategic clients.

Business Management

• Co-create and activate client specific account plans to meet target revenue objectives and include value added appropriate CX solutions in existing and new proposals / programmes.
• Interact with clients to promote Ipsos brand, value proposition and sell CX services and solutions.
• Develop skills and coach team to provide expertise in CX solutions.
• Contributes to the overall wider CX team collaboration.

People Management

• Responsible for the management of direct reports.
• Works closely with the CX lead to plan capacity for core research execution and programme execution to ensure delivery across programmes.
• Supports the development of the team through training and mentoring (e.g. “story telling”, insights and solutions).

Execution and Delivery Management

• Contributes and oversees the execution of projects within business unit.
• Analysis and strategic reporting involvement: produce written and visual reports that incorporate storytelling to ensure business / research objectives are met for our clients.
• Elevation of strategic reporting and advanced analytics.
• Facilitating workshops and strategy sessions.

Who you are

• At least 10 years of strong Market Research Experience (including CX experience)
• Business development (strong sales and negotiation skills) and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills
• Advanced analytical skills
• Ideation, moderation & facilitation
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

About the role

The Associate Director will be a key leader within the Corporate Reputation (CPR) and Public Affairs (PA) team at Ipsos Singapore. This role involves managing a diverse portfolio of public and private sector client projects, overseeing a team of researchers, and ensuring successful project execution. The Associate Director must possess a deep understanding of research methodologies and the ability to translate data into actionable insights for clients.

What you will do

1. Team & Project Management:

• Lead and manage a team of researchers, providing guidance, mentorship, and support in their professional development. This includes conducting performance reviews and creating development plans in collaboration with the business area Director.
• Oversee the execution of both CPR and PA projects, ensuring timely delivery, high-quality outputs, and client satisfaction.
• Direct complex, high-value projects, demonstrating advanced research skills and knowledge.
• Take ownership of project profitability and manage budgets effectively.
• Proactively resolve project-related issues and ensure the team operates efficiently.

2. Client Engagement & Business Development:

• Build and maintain strong relationships with existing clients, understanding their needs and identifying opportunities for repeat business.
• Actively participate in business development initiatives, contributing to the growth of the CPR and PA business unit.
• Collaborate with the business area Director to develop and implement client development plans.
• Represent Ipsos as a brand ambassador, showcasing the company's expertise and values to clients.

3. Research & Insights:

• Design and implement research projects utilizing advanced qualitative and quantitative techniques.
• Analyze research data to generate meaningful insights that address client challenges and inform their decision-making.
• Deliver compelling presentations and workshops to clients, effectively communicating research findings and recommendations.
• Stay abreast of industry trends and best practices in corporate reputation, public affairs, and market research.

Who you are

The ideal candidate will be a highly motivated and experienced research professional with a proven track record in corporate reputation and/or public affairs. You should possess;

• Substantial experience in managing research projects and teams, ideally within a consultancy or agency environment.
• Strong understanding of both qualitative and quantitative research methodologies, with the ability to apply them appropriately to different client challenges.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• A deep understanding of the Singaporean business landscape, including both the public and private sectors.

About Ipsos Singapore

Passionately curious is how we define ourselves at Ipsos. Using market research, we gain an accurate and deep understanding of a person, brand or market to help our client make smart, strategic business decisions. With the potential to change the world in a small and big ways, we strongly believe in what we do, while making sure we have fun while doing it.

About the team

Strategy3 is Ipsos’ business and growth advisory firm.

We believe that for any business strategy, marketing plan, brand positioning, or innovation to be successful, it must do three things: be rooted in the organization’s strategy, be informed and inspired by customer research, and it must drive through to actual in-market activation. While many firms advise on growth, very few deliver on all three: traditional management consultancies rarely delve deep enough into the world of the customer; creative firms don’t truly leverage the power of data; research agencies can sometimes lose the big picture amid analysis. That’s why we are Strategy3.

Role Overview

Senior Consultants serve as a crucial aide and advocate for both managers and junior staff. Being senior and yet close to groundwork, they provide support in a variety of roles from proposal development to project execution, progressing from analytical applications to delivering tangible results for clients and other stakeholders.

What you will do

Strategic Insight:

Delivers high quality analytics tapping into established industry contacts, tools and frameworks. Supports seniors and makes recommendations in project scoping and synthesizing overall strategy to solve clients’ problems.

Delivering Results:

Sets effective goals and work plans for team members to deliver projects on time and within budget, while ensuring both internal and external client satisfaction. Creates efficiency and productivity by pre-empting and adapting to changes in scope and resource priorities during the project.

Leading and Managing:

Leads, designs and independently manages mid to large projects, with minimal supervision. Motivates and mentor junior team members in building and reaching their expected competencies.

Building Client Relations:

Builds client relations with a long-term view to identify business opportunities.

Serves as a main client liaison – a trusted source to facilitate decision making and apply solutions practically.

Knowledge and Market Capability:

Becomes a core agent in the dissemination of product and service knowledge in and around the project and the team, through being a relative expert in knowledge and practices.

Who you are

• 3-5 years of prior working experience in similar consulting roles or as an industry professional with relevant responsibilities.
• Bachelor’s degree from renowned universities. Advantageous to have MBA or other relevant Masters degree.
• Fluency in both spoken and written English

ROLE & RESPONSIBILITIES

Responsible for supporting company CFO and CEO on general financial and business analysis.

• Work closely with the business teams by providing quality financial information on projects, clients, gross margins, time cost, job profitability, client profitability, team forecasts, budget, etc.;
• Provide support in reviewing project costing, financial analysis in a major pitch and monitoring the general health of the business;
• Monitor for regular job review to ensure that gross margins are within forecast and job status is updated;
• Compile and review various periodic analytical reports (e.g. Financial Income Statement, AOT/AOGM tracking, Billability% report, Pipeline analysis, etc.), interpret and communicate financial data including variance analysis vs. budget and best estimates and commentaries for the Management; hold discussion meeting with divisional heads regularly so as to make them aware of their updated divisional performance.
• Provide value add services by working closely with all business unit leaders, research teams, operation team and the Management to help make financial decisions and actionable insight;
• Ensure spending is kept in line with the budget/forecasts;
• To provide analytical support on major projects, credit terms and contractual agreements;
• Offer professional judgment on financial matters and advise on ways of improving business performance;
• Provide tax advisory to the business (such as applicable services tax and withholding tax from other countries, etc.)

COMPETENCIES

• Self-motivated and independent
• Good interpersonal skills and a team player
• Excellent analytical and numerical abilities, meticulous
• Excellent knowledge in M.Excel

BACKGROUND

Skills/Knowledge:

• Accounting standards and principles.
• Financial analysis capabilities
• Recent computing development especially in accounting software packages.
• Knowledge in market research products e.g.methodology, product type and client type etc. is an advantage.
• Good communication and interpersonal skills and able to communicate with people from different background and with different seniority.
• Basic grasp of the market research industry.
• Good computer skill especially in Microsoft Excel, Word, and PowerPoint.
• Good presentation skill.

Qualifications:

• Degree in Accounting/Finance or similar qualification
• Ideally with 2-5 years' post-qualification work experience with 3 or 4 years from an accounting/audit firm

About Innovation (INN)

Ipsos’ Innovation Service line helps clients identify, qualify, optimize and forecast the business potential of innovations, products and packaging. Our rapid and validated end-to-end solutions, combine optimization with qualification, to enable clients to be faster in seizing opportunities and be more agile in bringing their products to market.

Researchers at Ipsos are experts in the field of Market Research who are trusted and consulted on leading-edge research design. The Ipsos Associate Research Director is an enthusiastic professional with a passion for creating knowledge and who is fully dedicated to finding the best solutions for our clients. He/she significantly contributes to the strategic direction of the business and is trusted with upholding the Ipsos brand.

The ARD takes on a leadership role in account management and delivery of leading-edge research. He/she is a strong mentor and coach to the team and effectively takes on research tasks, account management activities to maintain and build existing client relationships, and actively seek new client opportunities.

To be successful in this role, you are likely to possess,

• A good degree in Marketing, Business, Social Science, Statistics or related studies
• At least 7 years of directly relevant experience
• Well-developed research skills, knowledge and thinking
• Strong client-servicing principles and communications skills
• Strong supervisory skills, with the ability to effectively manage team dynamics and garner strong team collaboration

Public Affairs

Ipsos is the world leader in Social and Opinion Research. We provide public sector and NGO leaders, the media and the public with quality research and insight into rapidly evolving public opinion at home and around the world. We help organizations understand volatile, complex trends and political issues. We also help them to shape public opinion, not just to measure it. Our approach goes beyond delivering data. We analyze it, put it in context, and then let our clients know how they can best translate this understanding into efficient and effective policies, programs, communications strategies, and marketing initiatives.

ROLE & RESPONSIBILITIES

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

ROLE & RESPONSIBILITIES

Trusted with work with the Ipsos brand for the good of the business

To ensure financial targets are met

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management

• Profit and loss responsibility for projects that one is managing
• New business generation and existing client development plans
• Directs complex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Provide long-term strategic insights and recommendations from research data to add real value to the clients
• Used advanced research techniques (or engage expert Company resource), apply them appropriately and direct others in analytical approaches
• Demonstrate and lead others to increase Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and relationships with existing clients
• Be an ambassador and guardian of the brand for Ipsos, displaying appropriate knowledge and behaviors
• Manage client accounts in full ensuring current and future successes in sales, profits and relationships
• Build a network of relationships that enhances the area you work in, Service Line and Company Performance
• Share and ensure others share current trends within research organizations and competitors to develop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Lead, inspire and manage team to bring the best out of each talent for current and future roles with Ipsos.

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 10 - 13 years of strong Market Research Experience and good application of knowledge
• Strong research experience and good application of knowledgeBusiness development and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations

Skills/Knowledge:

• Good communication skills, written and oral
• Advanced problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Excellent time management and organizational skills
• Well-developed people management abilities
• Professional and respected client service skills
• Expert in presenting and facilitating; the ability to make sound conclusions and recommendations for action
• Able to produce, understand and run budgets
• Able to build strong links with the rest of the business
• A strong level of drive, resilience, tenacity, flexibility and initiative
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies

Provide a full range of admin support for the Singapore office and ensure that admin duties are handled properly to project a professional image & achieve an efficient office operation and assist the Business units in the daily operation, efficiently providing secretarial and administrative support.

• Handle all incoming phone calls politely so that all callers are properly entertained and forwarded to relevant parties, if appropriate
• Responsible and managing the office administration system, understanding all purchase orders, stock control, office equipment specifications and features, replenishment, and forecasting amongst other administrative duties.
• Develop, train and supervise local administrative staff to ensure efficiency in the office operations and meeting of deadlines.
• Review and innovate an efficient and effective administration system and office procedure. Carry out implementation plan if required.
• Responsible for administrative documentation control with coverage of contracts, agreements, circulars and correspondences about office administration.
• To be cost-conscious and be up-to-date with market information on office products, prices and features.
• Negotiate with suppliers on an ongoing basis to ensure the company’s best interest is not compromised for all purchases made.
• Able to work with Business Units on headcount planning, office space planning and office equipment matters, if required.
• Provide solutions to project administration and office administration in every possible way.
• A team player with excellent communication and interpersonal skills, with the ability to interact and communicate with all levels of management and staff
• Provide secretarial and administrative assistance to all Business Units in accordance with the company policies and procedures (e.g. travel requisition, expense claims etc)
• Organize company events both internally and externally.
• Perform other tasks or ad-hoc projects assigned by the manager and admin staff in a willing and cooperative manner
• Act as a Data Protection Officer, PDPA regulations/obligations and compliances to provide advice and review of clients’ contracts related to PDPA clauses, etc.
• To be the key person in workplace safety and security for ISO 27001 compliance

ROLE & RESPONSIBILITIES

To manage and deliver complex projects through your project team, design, set up and management of leading-edge research.

To carry out account management activities through managing of existing client relationships and looking for new opportunities and,

To manage and coach our people.

• Manage all aspects of running a complex job and higher value work
• Ensure job profitability is achieved to meet the business expectations and instill this in others
• Carry out tasks displaying well-developed research skills, knowledge and thought
• Write complex proposals that meet and where possible exceed the brief requirements
• Accurate analysis and interpretation of data, providing strong recommendations
• Participate and show pro-activeness in new business generation; new contracts, calls and seeking opportunities (client-facing stream)
• Account Management, client contact to consist of project-related, relationship building and seeking repeat business discussions; measure to be set through review process
• Display specialist knowledge of a market and share this with others
• Demonstrate strong supervisory skills; i.e. project delegation, time management, day-to-day feedback on performance and behavior, conduct performance reviews. Ensure the project team is properly utilized
• Keep abreast of current trends within market research, in order todevelop personal skills / knowledge base
• Keenness to learn and proactive self-development and development of others
• Assist with recruitment of junior staff

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 5 years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies

ROLE & RESPONSIBILITIES

Manages integrating internal and external information sources to deliver exceptional insight to the clients.

Contribute to the development of the company's strategic research framework.

Building and nurturing relationships and credibility with clients.

Participates on team planning, company initiatives and growth of business

• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, in order to identify and propose potential opportunities with existing and new clients
  Manages and fosters positive ongoing relationship with key contacts (decision making personnel) at client portfolio
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market in order to build and grow Ipsos credibility and business with client
• Anticipates future needs of clients based upon their issues in order to proactively influence Ipsos-Insight product development and delivery improvements
• Oversee the team to ensure flawless execution of all market research projects from design to delivery
• Proactively works with cross-functional department managers to continuously improve process and ensure their understanding and expectations of current and future client needs
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills
• Works with Research Managers to review all proposals and presentations to ensure that they are delivering key thinking on business issues
• Presents compelling insights to client in a way that evokes confidence and expertise and translates complicated insights in an actionable way that will be relevant to a broad client audience (including research and marketing/brand)
• Contributes to and actively manages assigned revenue and profit margin.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization
• Regularly provide performance feedback and also seek feedback from team members
• Model the values of the organization and maintain the standard of conduct in the workplace
• Recognize and reward the contributions of staff, provide a safe work environment and encourage a healthy balance of work and personal life
• Effectively develop and use the diverse skills, cultural values and backgrounds of all team members

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 7 years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in any fields

Ipsos’ Healthcare division is dedicated to understanding the motivations, behaviour and influences of the multiple stakeholders driving commercial success in the healthcare industry. In doing so, it enables pharmaceutical, biotech and medical device companies to build successful brands and optimise their sales potential.

A global business division, Ipsos Healthcare is comprised of over 1000+ healthcare market research experts in 50 countries offering innovative custom solutions and market-leading syndicated services.

ROLE & RESPONSIBILITIES

To manage and deliver complex projects through your project team, design, set up and management of leading-edge research.

To carry out account management activities through managing existing client relationships and looking for new opportunities and,

To manage and coach our people.

• Manage all aspects of running a complex job and higher-value work
• Ensure job profitability is achieved to meet the business expectations and instill this in others
• Carry out tasks displaying well-developed research skills, knowledge and thought
• Write complex proposals that meet and where possible exceed the brief requirements
• Accurate analysis and interpretation of data, providing strong recommendations
• Direct and design analysis plans and develop new models and approaches (qualitative research only)
• Conduct workshops and creativity sessions displaying a high level of competence in advanced techniques and provide instant debriefs with recommendations. Challenge and modify client discussion guides, design your own projective/enabling techniques and demonstrate a high level of competence in an industry specialist area (qualitative research only)
• Participate and show pro-activeness in new business generation; new contracts, calls and seeking opportunities (client-facing stream)
• Account Management, client contact to consist of project-related, relationship building and seeking repeat business discussions; measure to be set through review process
• Display specialist knowledge of a market and share this with others
• Demonstrate strong supervisory skills; i.e. project delegation, time management, day-to-day feedback on performance and behaviour, conduct performance reviews. Ensure the project team is properly utilized
• Keep abreast of current trends within market research, in order to develop personal skills/knowledge base
• Keenness to learn and proactive self-development and development of others
• Assist with the recruitment of junior staff

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least 5 years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant categories or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies

OVERVIEW

Oversees and makes decisions on the operational aspects of the business, as well as engages client organisations at the senior level – winning, developing and supporting key accounts.

RESPONSIBILITIES

Business Development and Selling

• Performs business development with new clients
• Conducts sales and acquire projects
• Conducts S3 credentials presentation to clients
• Provides advice / propositions on project focus to potential clients
• Prepares proposals for clients and conduct proposal presentation
• Performs client management
• Contributes articles for PR purposes

Project Management

• Manages large-scale projects (fee, timeframe, resources, team members, etc.) when necessary
• Signs off and endorses project deliverables
• Provides expert consultancy advice and recommendations in projects
• Provides client liaison and client management
• Assumes quality management role and review final reports
• Conducts final presentation to clients

Team Management

• Manages the local S3 office
• Oversees workload allocation of the team
• Oversees team performance
• Provides team development and training

EXPECTED OUTCOME

Strategic Insight:

Brings strategic and executive acumen into discussions. Defines strong inferences for clients’ issues and landscapes; sets innovative analysis; galvanises clients into actionable solutions for growth and change strategies.

Delivering Results:

Ensures the smooth running of projects, driving outputs and motivating team’s progress toward the right direction. Makes decisions on some of the more complex organisational issues such as payment schedules and budgetary issues with clients. Contributes to the achievement of the team’s P&L targets.

Leading and Managing:

Leads and supervises multi-scaled project sizes whilst managing complex project schedules and processes. Guides team with a strong vision and supports them with clear objectives. Be responsible for the sustainability and growth strategy of the team.

Building Client Relations:

Takes on a greater role in client development with senior levels. Cultivates current client relations into trusted relationships; grows them into business opportunities; and develops new client relationships. Deepens senior client relations with expertise in specific business areas and change strategies.

Knowledge and Market Capability:

Be the thought leader guiding the team’s knowledge and work streams. Be a recognised expert in one or more industry segments.

KEY COMPETENCIES

• Strong management skills
• Proven track record in selling, sales and customer relation management
• Specific or cross industry knowledge
• In-depth know-how on business / marketing consultancy, research and analysis
• Experience in managing large-scale and multi-countries consulting or research projects
• Excellent communication and presentation skills

ESSENTIAL QUALIFICATIONS

• 6 or more years of prior business experience within a similar consulting capacity, or as an industry professional with specific sector knowledge.
• A Bachelor’s degree from renowned universities. An MBA, Masters degree or industry certifications in related fields will be advantageous.
• Fluency in both spoken and written English is mandatory.

In this role, you will lead the development and growth of Ipsos Singapore’s UX research practice in Singapore. This will involve collaboration with other senior leaders at Ipsos Singapore to create opportunities for UX with new and existing clients. In this role, you will help the company add more value, for more clients and at the same time expand the team of UX experts to continually develop and deliver our offer.

ROLE & RESPONSIBILITIES

• Lead the UX business to deliver growth and strong commercial performance through collaboration with other business units in Ipsos Singapore and by leveraging your existing networks.
• Share your vision for UX with the team and support your senior managers to lead and develop the talent in the team.
• Develop and implement marketing, business development, and client development strategies
• Create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do. As the face of UX at Ipsos Singapore, your personal capital and influence will be important.
• Build strong relationships across our business and with clients and inspire with Thought Leadership and innovation to deliver excellence in everything we do.

KEY PERFORMANCE INDICATORS

• Budget achievement – turnover, operating profit, gross margin.
• Business growth (including New Services)
• Client satisfaction.
• Employee engagement and retention
• Thought leadership

COMPETENCIES

• Inspirational leadership
• Strong understanding of customer loyalty
• Strategic thinking
• Commercial acumen and drive
• Entrepreneurial spirit
• Problem-solving
• Collaboration
• Adaptability
• Creativity

BACKGROUND & EXPERIENCES

• 10+ years of relevant and progressive experience in professional services (market research, consulting, agency, client).
• Strong knowledge of UX, Design Thinking methodologies workshopping skills and experience in innovating the UX offer for your clients.
• Strong reputation in the industry and experience in marketing and leading a UX function.
• Proven leadership skills, including strategic planning and delivery experience, and a track record of business development and commercial successes.
• Degree in a business-related field.

ROLE & RESPONSIBILITIES

To be trusted with work with the Ipsos brand for the good of the business

To lead project teams in the design, set-up and management of leading-edge research and,

To carry out account management activities – managing existing client relationships, including seeking repeat business, and actively seeking major and new client opportunities and management.

• Responsible for the actions and activities of the team (with business area Director)
• Recruitment of junior staff
• Profit and loss+ responsibility for projects that one is managing and business area
• New business generation and existing client development plans (with business area Director)
• Problem resolution and ownership of results
• Directorscomplex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Use advanced research techniques and apply them appropriately
• Demonstrate Company awareness through internal support, cross-selling and marketing and take a corporate view with new business opportunities and the relationships with existing clients (client-facing stream)
• Be an ambassador and guardian of the brand for Ipsos, displaying the appropriate knowledge and behaviors
• Significantly contribute to the strategic direction of the business area, implement agreed plans and actively support the Division and Company
• Make significant contribution to our work area(s) in terms of business generation/profit
• Challenge and mentor junior staff in research skills and their career development
• Recruit key skills and ensure operational efficiency of Department is maintained at all times.
• Conduct performance reviews and design staff development plans for the team (with business area Director). Carry out appropriate performance management activities
• Deliver required team financial performance (with business area Director)
• Keep abreast of current trends within market research and competitors, in order todevelop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Keenness to learn and proactive self-development and development of others.
• Maximize opportunities for client contact and take a lead role; measure to be set through review process (relationship building and seeking repeat and new business wins, ideally including a min of two targeted account face-to-face meetings/year)

Manage the team to:

• Handle a number ofdifferent projects at once, ensuring time, budget and profitability requirements are met
• Produce outputs and research that are of high quality and consistent with agreed outputs
• Produce proposals that meet and where possible exceed the brief requirements
• Ensure all questionnaire facilitate strong data collection capability
• Provide accurate analysis and interpretation of data
• Liaise professional and effectively with the Operation departments to ensure we deliver what we say we will.

COMPETENCIES

• Self-Management
• Communication
• Collaboration
• Client Focus
• Knowledge & Expertise
• Flexibility

BACKGROUND

Experience:

• At least eight years of strong Market Research Experience and good application of knowledge
• Solid experience in questionnaire design, table specifications and project management
• Understand and use statistical analysis
• Selling of research projects and capabilities
• Ideally, experienced in relevant category or sectors

Skills/Knowledge:

• Good communication skills, written and oral
• Sound problem-solving skills
• Able to work under pressure and meet aggressive deadlines
• Exceptional time management skills
• Good data preparation skills
• Good client service skills
• Able to build strong links with the rest of the business
• Proactive / Self-motivated
• Able to work effectively in a team and independently

Qualifications:

• Degree in related studies