Total 25 job vacancies by Harmony New Energy Auto Service (singapore) Pte. Ltd.

Job Title: Automotive Technician (BYD/ Denza)

Location: Ubi
Department: Aftersales Department

5.5 days work week
Position Summary:
We are seeking a skilled and dedicated Automotive Technician to join our service team. As an Automotive Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of vehicles to ensure they are operating at optimal performance. You will work closely with Service Advisors and other team members to provide top-quality service and repair work in a fast-paced, customer-focused environment.

Key Responsibilities:

Vehicle Diagnosis and Repair:

• Perform diagnostic tests on vehicles to identify mechanical and electrical issues.
• Utilize diagnostic equipment and tools to troubleshoot and diagnose vehicle systems.
• Repair or replace faulty parts, including engines, transmissions, brakes, exhaust systems, electrical systems, and more.
• Conduct routine maintenance services such as oil changes, tire rotations, brake inspections, and fluid replacements.
  
  Service and Maintenance:
• Perform detailed inspections of vehicles to detect potential issues and advise customers on necessary repairs or maintenance.
• Replace worn-out parts, such as filters, belts, spark plugs, and brake pads, according to manufacturer guidelines.
• Keep accurate records of service work performed and parts used.
  
  Quality Control:
• Ensure that all repairs and services are completed to the highest quality standards and in compliance with safety regulations.
• Conduct final inspections of completed work to ensure proper operation of all vehicle systems.
• Test drive vehicles to verify proper repairs and functionality.
  
  Customer Interaction:
• Provide clear explanations to Service Advisors about the repairs performed, parts used, and any additional issues found during inspections.
• Assist in explaining technical issues to customers when necessary, ensuring they understand the repairs needed and associated costs.
  
  Team Collaboration:
• Collaborate with Service Advisors and other technicians to ensure a smooth workflow and timely service delivery.
• Assist in training junior technicians and apprentices, sharing knowledge and best practices.
• Participate in service department meetings to discuss issues, improvements, and goals.
  
  Maintenance of Equipment and Tools:
• Maintain and care for tools, equipment, and the service area to ensure everything is in good working condition.
• Report any issues with tools or equipment to management and ensure proper maintenance of shop facilities.
  
  Safety and Compliance:
• Adhere to all safety procedures and protocols, ensuring a safe working environment.
• Follow all manufacturer specifications, industry standards, and legal regulations regarding vehicle repairs and maintenance.

Qualifications:Education:

High school diploma or equivalent; formal training in automotive technology or certifications (ASE, manufacturer-specific certifications) preferred.

Experience:

2+ years of experience as an automotive technician, with a strong understanding of vehicle systems and repair processes.

Skills:

• Proficiency in diagnosing and repairing a variety of vehicle makes and models.
• Strong knowledge of automotive systems (engine, transmission, electrical, brake, suspension, etc.).
• Ability to operate diagnostic equipment and hand tools effectively.
• Familiarity with automotive repair software and service management systems.
• Strong problem-solving skills and attention to detail.
  
  Attributes:
• Strong work ethic and a commitment to quality service.
• Excellent time management and organizational skills.
• Ability to work efficiently and independently in a fast-paced environment.
• Positive attitude and a team player.

Physical Requirements:

• Ability to stand, bend, and kneel for extended periods.
• Manual dexterity to handle tools and equipment effectively.

Working Conditions:

• Work is primarily performed in a shop or garage setting.
• Interaction with service advisors, and team members.
• Exposure to noise, fumes, and varying weather conditions when moving vehicles.
  

Job Title: Personal Assistant & Translator/Chauffeur

Location: Ubi & Robinson Road

Reports To: Country Representative

5 days work week (Monday to Friday)

Position Summary:
We are seeking a highly organized and professional Personal Assistant and Chauffeur to provide comprehensive support to a Country Representative. This dual-role position combines the responsibilities of personal assistance with driving duties. The ideal candidate will possess excellent communication skills, discretion, and a reliable driving record while being able to handle various administrative tasks to ensure smooth day-to-day operations for the employer.

Key Responsibilities:

Personal Assistant Duties:

Administrative Support:

• Manage and organize calendars, schedules, appointments, and meetings.
• Prepare and edit correspondence, communications, and presentations.
• Maintain confidential and personal documents and records.
• Assist in translation to the country representative.

Chauffeur Duties:

Safe and Efficient Driving:

• Drive the employer to appointments, events, and other destinations in a safe, professional, and timely manner.
• Ensure the vehicle is clean, well-maintained, and charge the vehicle for daily use.
  

1. Vehicle Maintenance:

• Perform basic vehicle maintenance tasks, such as cleaning, washing, and ensuring the car is always in excellent working condition.
• Arrange for any necessary service or repairs, keeping the vehicle in top condition.
  

2. Route Planning:

• Plan and navigate the best routes for timely arrivals, considering traffic, road conditions, and scheduling needs.
• Monitor and adapt to any changes in travel schedules, ensuring punctuality.

3. Discretion and Privacy:

• Ensure a high level of confidentiality and privacy while transporting the employer or guests.
• Be discreet about personal or sensitive information encountered during the course of duties.

4. Emergency Response:

• Handle emergencies calmly and efficiently, ensuring the safety of the employer and passengers.
• Know how to respond to unexpected situations such as traffic incidents, breakdowns, or health-related emergencies.
  

Qualifications:

• Education: High school diploma or equivalent; additional certifications in personal assistance or chauffeur training a plus.
• Experience: 2+ years in a personal assistant or chauffeur role, or similar experience in customer service or executive support.
• Skills: Strong organizational and time management skills.
  Excellent communication and interpersonal skills.
  Ability to work independently and manage multiple tasks.
  Professional demeanor with the ability to maintain confidentiality and discretion.
  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other basic office software.
  Knowledge of vehicle maintenance and safe driving practices.
  
• Attributes:Dependable, punctual, and trustworthy.
  High level of attention to detail.
  Excellent problem-solving skills and ability to adapt to changing priorities.

Physical Requirements:

• Ability to drive for long periods as required.

Working Conditions:

• Primarily based in an office, private home, or vehicle.
• Occasional travel and long hours may be required.
• Interaction with clients, guests, and other staff members in a professional and courteous manner.

Job Title: Service Advisor (BYD/Denza)

Location: Ubi

Department: Aftersales Department

Key Responsibilities:

Customer Interaction:

• Greet customers promptly and professionally, understanding their service needs.
• Clearly communicate repair recommendations and service options.
• Answer customer questions regarding their vehicle's condition, maintenance, and service history.
• Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

Service Management:

• Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
• Schedule appointments for vehicle services and follow up with customers regarding completed work.
• Maintain clear and timely communication with customers about repair progress and any delays.
• Coordinate with technicians to prioritize and expedite repairs and services.
  
  Sales and Upselling:
• Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
• Upsell and promote service packages, maintenance programs, and accessories.
• Actively contribute to achieving service department sales goals.
  
  Administrative Support:
• Maintain accurate records of customer interactions, repair orders, and service history.
• Ensure that all work orders are properly processed and completed according to dealership standards.
• Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
• Keep track of warranty information and ensure compliance with manufacturer guidelines.
  
  Quality Assurance:
• Ensure all repairs and services meet company and industry standards for quality.
• Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
• Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
  
  Team Collaboration:
• Work closely with service technicians, parts department, and other team members to streamline the service process.
• Assist in the training of junior service advisors and support colleagues when necessary.
• Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

Qualifications & Education:

• High school diploma or equivalent; automotive certifications or technical training preferred.

Experience:

• 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
  
  Skills:
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive repair processes and terminology.
• Proficient in using service management software and office applications.
• Excellent problem-solving and customer service skills.
  
  Attributes:
• Detail-oriented and organized.
• Professional appearance and demeanor.
• Ability to work under pressure and meet deadlines.
• Strong sales acumen and the ability to upsell services.
  

• Responsible for answering and diverting all inbound calls from dealers (including inbound calls from showrooms and 400 calls)
• Professionally answer inbound inquiries and record qualified lead data
• Aggregate and collect the lead data collected by online marketing specialists
• Calling online leads to verify their purchase time and basic information
• Promptly reply to IM chatting list of pendant media
• Transfer the lead level judgment to the experience partner to invite to the store
• Count daily showroom calls and 400 calls, analyze the number and quality of incoming leads, and generate statistical reports to send to department managers
• Analyze the information accuracy and connection rate of each network channel, and form reports
• Statistics and analysis of lead quantity and quality

Job Title: Customer Relationship Executive - BYD / Denza

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.
• Prefer candidate who able to start immediately.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Job Title: After Sales Manager (BYD)

Location: Singapore

Key Responsibilities:

• Manage and lead the after-sales service team, including service advisors, technicians, and support staff.
• Develop and implement service strategies to enhance customer satisfaction and loyalty.
• Monitor service operations to ensure efficient workflow and adherence to service standards.
• Analyze service department performance metrics and take corrective actions as needed.
• Coordinate with other departments to resolve complex customer issues and ensure seamless service delivery.
• Develop and manage the after-sales budget, ensuring cost efficiency and profitability.
• Implement training programs to enhance technical skills and service knowledge among staff.
• Stay updated with industry trends and technological advancements to drive innovation in service operations.
• Maintain relationships with key stakeholders, including automotive suppliers and regulatory bodies.

Qualifications:

• Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
• Proven experience in automotive after-sales management, with at least 5 years in a managerial role.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
• Excellent problem-solving abilities and decision-making skills.
• Sound knowledge of automotive service processes, including diagnostics and repair procedures.
• Familiarity with automotive industry regulations and compliance standards.
• Proficiency in MS Office and automotive management software.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance.
• Opportunities for career growth and professional development in a dynamic industry.

Job Title: Administrative Executive (BYD/Denza)

Location: Singapore

Job Summary: We are seeking a detail-oriented and proactive Administrative Executive to oversee car registration processes in Singapore. The ideal candidate will be responsible for ensuring the efficient and accurate registration of vehicles, coordinating with various stakeholders, and maintaining compliance with regulatory requirements. This role requires excellent organizational skills, strong attention to detail, and the ability to multitask effectively.

Responsibilities:

1. Coordinate and facilitate the car registration process, including documentation preparation, submission, and follow-up with relevant authorities.
2. Liaise with car dealerships, customers, and government agencies to ensure timely and accurate completion of registration procedures.
3. Maintain up-to-date knowledge of car registration regulations, procedures, and documentation requirements in Singapore.
4. Assist in the processing of Certificate of Entitlement (COE) registration and bidding, ensuring compliance with regulatory guidelines.
5. Manage and organize registration documents, records, and databases accurately.
6. Provide administrative support to internal stakeholders and departments as needed.
7. Communicate effectively with team members, management, and external parties to resolve any registration-related issues or queries.
8. Generate reports and maintain records pertaining to car registration activities.
9. Collaborate with the finance department to ensure accurate billing and payment processes for registration fees.
10. Contribute to process improvement initiatives aimed at enhancing efficiency and effectiveness in car registration operations.

Requirements:

1. Bachelor's degree in Business Administration, Management, or a related field.
2. Proven experience in administrative roles, preferably in the automotive or related industry.
3. Familiarity with car registration processes and regulations in Singapore is highly desirable.
4. Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
5. Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
6. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
7. Ability to work independently with minimal supervision, as well as collaboratively within a team.
8. Problem-solving skills and the ability to adapt to changing priorities and deadlines.
9. Positive attitude, proactive approach, and willingness to learn and take on new challenges.

This job description outlines the primary duties and qualifications for the Administrative Executive role focused on car registration in Singapore. Additional responsibilities may be assigned as needed to support organizational objectives.

Job Title: Finance Executive (BYD)

Responsibilities:

· Create and update spreadsheets of daily transactions for aftersales department

· Review and process reimbursements

· Keep records of invoices and tax payments

· Create and manage Purchase orders

· Identify and address account discrepancies

· Participate in commission, incentive calculations

· Manage contractors payments & billings

· Liaising with contractors for any aftersales related

· Create contact list book for necessary contractors

· Input supplier payments and prepare payment listings

· Opening and Closing after collection of payment from customers

· Manage day-to-day financial operations, including update accounts receivable and payable, issue tax invoices timely and accurately.

· Assist in quarterly GST preparation and submission, annual auditing, tax and other financial needs as necessary.

· Prepare monthly different type of finance reports and submit to HQ.

· Computer literate and proficient with MS Office and MS Excel (pivot table and vlookup).

· Coordinate with external stakeholders, including financial institutions, and regulatory authorities, as needed.

· Ability to handle full set of accounts is preferred.

Requirements:

· Minimum Diploma or above, preferably in Finance/ Accountancy or equivalent.

· Detailed, analytical, dynamic, and able to meet tight deadlines.

· Computer literate and proficient with MS Office and MS Excel.

· Have at least 3 years of relevant working experiences.

· Pleasant personality and good team player.

· Experiences in ERP system

· Experiences with Automotive trade is welcome

Marketing Executive, Content & Design (BYD & Denza)

Job Description & Requirements

Overview: We are seeking a creative and driven individual to join our team as a Marketing Executive with focus in content creation and design. In this role, you will be responsible for the development and implementation of marketing campaigns, designing of ads, collaterals and creation of content across all channels to promote our products and services. If you have the passion for marketing, an eye for design, and a knack for creative thinking, we encourage you to apply. Background in photography / videography will be a bonus.

Responsibilities:

• Collaborate with the marketing team to develop comprehensive marketing plans and strategies aligned with business objectives.
• Plan and execute multi-channel marketing campaigns, including digital marketing, social media, email marketing, events, and advertising.
• Create engaging and compelling content for various marketing channels, including website, social media, blogs, and email newsletters.
• Develop content calendars and schedules to maintain a consistent brand voice and messaging across all platforms.
• Conduct market research and competitor analysis to identify trends, insights, and opportunities for content development.
• Manage content distribution and promotion strategies to increase brand visibility and engagement.
• Manage company's social media accounts and develop strategies to increase followers, engagement, and brand awareness.
• Monitor and analyze social media and digital marketing metrics to track performance and identify areas for improvement.
• Stay updated on the latest digital marketing trends, tools, and best practices to enhance campaign effectiveness.
• Support brand-building initiatives and ensure brand consistency across all marketing materials and touchpoints.
• Design branded materials, including brochures, presentations, and promotional materials.
• Use market insights to inform marketing strategies, product development, and positioning.

Requirements:

• Bachelor's degree in Design, Marketing, Communications, or related field.
• Proficiency in graphic design software e.g. Adobe Photoshop, Illustrator, InDesign and ideally any digital marketing tools and platforms, including Google Analytics, social media management tools, and email marketing software.
• Strong understanding of marketing principles, strategies, and techniques.
• Excellent written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work effectively in a fast-paced, collaborative environment.
• Attention to detail and ability to manage multiple projects simultaneously.
• Preferably Class 3 driver's license

Join our team and be part of a dynamic marketing department where your creativity and strategic thinking can make a significant impact. Apply now to embark on an exciting career as a Marketing Executive for a global leading EV brand!

Job Title: Sales Executive - Denza

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.

Job Title: Finance Executive (BYD)

Responsibilities:

• Establish and manage financial processes, systems, and controls to ensure compliance with Singaporean regulations and best practices.
• Manage day-to-day financial operations, including budgeting, forecasting, financial reporting, and cash flow management.
• Conduct financial analysis and provide insights to support strategic decision-making and resource allocation.
• Coordinate with external stakeholders, including investors, financial institutions, and regulatory authorities, as needed.
• Oversee the preparation of financial statements, tax filings, and other regulatory compliance requirements in accordance with Singaporean laws and regulations.
• Lead financial planning and budgeting processes, working closely with department heads to align financial goals with business objectives.
• Monitor key performance indicators and financial metrics to track progress and identify areas for improvement.
• Provide financial leadership and mentorship to other members of the finance team, fostering a culture of excellence and continuous improvement.
• Full Set Accounts, issuing tax invoice, commission invoice and others finance related transactions.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in a finance leadership role, preferably in a startup or high-growth environment in Singapore.
• Strong understanding of Singaporean financial regulations, practices, and tax laws.
• Excellent analytical skills and attention to detail, with the ability to interpret financial data and trends to inform decision-making.
• Proficiency in financial management software and Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Entrepreneurial mindset with a passion for innovation and driving results.

Job Title: Sales Executive - BYD

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.

Job Title: Sales Executive - BYD

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
   
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
   
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
   
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
   
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.
   

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.
  

Job Title: Customer Relationship Manager - BYD

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis
15. Personal Assistant to General Manager

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.
• Prefer candidate who able to start immediately.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Job Title: Customer Service Representative

Location: 77 Robinson Road

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.