Total 69 job vacancies by Firstcom Academy Pte. Ltd.

Are you someone who is bubbly, loves sending positive vibes to your teammates & treasure quality relationships at the workplace?

If you fancy connecting with people from all walks of life, like toying with creative ideas and never be pigeon-holed into one particular HR function, you might just be the one we're looking for!

[About Our Company]

FirstCom Solutions is a one-stop Go Digital Agency that is dedicated to providing our local SMEs with the best digital solutions to grow their online presence. At our company, we deem our people as our greatest asset and as the roster of brands we service grows, we are on the lookout for a passionate HR Executive (Talent Acquisition & Employee Relations) to join us on this journey together!

[The Role]

This role will be primarily focusing on Talent Acquisition (80%) and Employee Relations (20%); reporting directly to the Director and General Manager. There will be ample opportunities to learn with room to grow in a fast, hypergrowth environment.

• Talent Acquisition (80%)

1. Manage end to end recruitment cycle – hunt for prospective talents, manage job postings, arrange & conduct interviews, negotiate hiring offers, conduct orientations and on/off board team members
2. Ensure that on/off board documents and requirements are accurate
3. Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants
4. Source and recruit candidates by using various recruitment portals or social media
5. Communicate with hiring managers regarding the status of the recruiting process
6. Utilise test assessments tools to profile & select potential candidates
7. Act as a first point of contact and build influential candidate relationships during the selection process
8. Suggest new ideas for improving candidate experience and engagement
9. Support the company's human resource department in any other ad hoc/operation duties

• Employee Relations (20%)

1. Research and propose creative strategies of improving the company’s culture – organise & liaise with external companies whenever necessary for company events/ activities, e.g. movie nights, sports activities
2. Upkeep of a highly engaged, positive and transparent work environment for the employees by fostering a sense of community and team building
3. Manage and address employees' work-related queries
4. Make team members' well-being a priority – be flexible, passive and a listening ear when receiving feedback
5. Support the company's human resource department in any other ad hoc/operation duties

[The Type Of Person We're Looking For]

• Initiative, meticulous and self-motivated
• Strong interpersonal and communication skills; both spoken and written
• Be able to work in a fast-paced environment and make sound recommendations
• Degree or Diploma in any relevant field
• Proven work experience as a Recruiter (either in-house or agency)

We are seeking a creative and skilled Senior Web Developer to join our team. The ideal candidate will have a strong foundation in WordPress development and a passion for creating responsive, visually appealing, and user-friendly websites. This role involves working closely with cross-functional teams to bring our digital projects to life.

Responsibilities:

WordPress Development:

• Create and customize WordPress themes to align with project specifications:
• Develop custom functionalities using PHP, HTML, CSS, and JavaScript.
• Ensure responsiveness and cross-browser compatibility of websites.

Interactive Website Development:

• Design and implement interactive elements and animations to boost user engagement.
• Use frontend technologies like JavaScript libraries and frameworks for dynamic and responsive UIs.

Mobile Responsiveness:

• Optimize websites for a seamless experience on various devices, focusing on mobile responsiveness.
• Conduct comprehensive testing for compatibility and functionality across different screen sizes.

Analytics Integration:

• Integrate and configure Google Analytics for tracking website traffic and user behavior
• Implement Google Tag Manager and Facebook Pixel for efficient tracking and analysis.
  

Version Control:

Use Git for version control to manage code repositories and collaborate with team members.

Frontend Technologies:

• Stay updated with the latest frontend technologies, trends, and best practices.
• Implement modern design principles to create visually appealing websites.

Collaboration:

• Collaborate with designers and marketing colleagues for seamless project execution.
• Provide input on design feasibility and technical aspects during planning.

Cross-Browser Compatibility:

• Ensure compatibility of all features and pages across different browsers.
• Resolve frontend issues related to browser variations.

Performance and Optimization:

• Optimize frontend performance for fast loading times and smooth interactions.
  Implement techniques like lazy loading to enhance website performance.
  

Security and Updates:

• Keep abreast of the latest WordPress updates and security patches.
• Implement security best practices to protect websites from vulnerabilities.

Continuous Improvement:

• Engage in continuous learning and professional development in emerging technologies and design trends.
• Contribute to the improvement of existing processes and workflows.
  

Qualifications:

• Proven experience in WordPress theme development and customization.
  Strong proficiency in PHP, HTML, CSS, and JavaScript.
  Demonstrated expertise in creating interactive websites with animations.
  Experience with analytics tools integration (Google Analytics, GTM, Facebook Pixel).
  Familiarity with Git for version control.
  Understanding of SEO best practices and website performance optimization.
  Strong problem-solving skills and meticulous attention to detail.
  Excellent communication and team collaboration skills.
  Ability to work independently and as part of a team.
  Direct working relationships with the Marketing Team is a plus.
  

[Responsibilities]

• Handling and checking on all staffs claim
• Attendance and leave administration
• Support onboarding of new employees, including orientation and paperwork assistance.
• Provide administrative support for HR activities such as maintaining records and updating systems.
• Involvement in staff engagement activities
• Management of hiring grants and claims
• Review employees’ training and development plans
• Liaison with respective programme partners and schools
• In charge of traineeship and internship programmes
• Provide support for trainees and interns’ queries or grievances

[Requirements]

• Candidate must possess at least "O" Level or equivalent
• Minimum 1 year of relevant experience in a HR Generalist/ an Administrative role
• Proactive, independent, able to work cohesively as a team
• Able to multi-task well
• Excellent communication skills and ability to interact with various stakeholders
• Proficient in Microsoft Excel

Job Description: We are seeking a dynamic and customer-focused individual to join our team as a Receptionist. The Receptionist will be responsible for handling phone calls, greeting visitors, and performing various administrative tasks to ensure the smooth operation of our office.

Key Responsibilities:

• Answer and direct incoming phone calls in a professional and courteous manner.
• Greet and assist visitors, providing them with necessary information and directing them to the appropriate person or department.
• Manage the reception area, ensuring it is clean, organized, and presentable at all times.
• Receive and sort incoming mail and packages, distributing them to the relevant recipients.
• Assist with scheduling appointments and maintaining calendars for meeting rooms.
• Perform basic office administrative tasks, such as filing, photocopying, and data entry.
• Monitor and maintain office supplies inventory, replenishing items as needed.
• Assist with simple office maintenance tasks, such as replenishing vending machines and ensuring office equipment is in working order.
• Collaborate with other administrative staff to support office operations as needed.

Qualifications:

• Candidate must possess at least "O" Level or equivalent.
• Minimum one year of experience in customer service, te
• Minimum one year of experience in customer service, telemarketing, receptionist or related role.
• Excellent communication and interpersonal skills.
• Professional demeanor and appearance.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently with minimal supervision.

[Responsibilities]

• To resolve outstanding payment issues promptly and maintain efficient records of all collection activities.
• Respond promptly to all payment recovery matters and ensuring actions are within corporate guidelines and collection policies.
• Work closely with sales and service personnel to maintain good customer credit control.
• To identify and analyse potential bad debts and prepare justification for write-offs.
• Prepare weekly/monthly/quarterly credit control reports for reporting and credit control meetings.
• Investigate and resolve queries and disputes relating to billing and outstanding invoices.
• Liaise with solicitors on legal matters pertaining to recovery of delinquent accounts.
• Contribute to the team effort by performing other job-related duties as required

[Requirements]

• Minimum Diploma in Accountancy or its equivalent
• Preferably at least 2 years of relevant experience
• Meticulous, Responsible, Has Initiative and is Organized
• Good interpersonal skills with ability to work well with relevant personnel at all times
• Has the ability to work independently with challenging timelines
• Proficient in Microsoft Office applications (Outlook, Words, Excel)

Job Description

• Assist in the writing of text content for online and offline marketing materials.
• Conceptualize creative direction and persuasive copy concepts.
• Collaborate with team to brainstorm and develop a variety of marketing copies
• Ensure all written materials are proofread, edited, and delivered within deadlines.
• Produce articles to be posted on the company's website
• Ability to inject vitality into the text and make it fresh and engaging for readers
• Proofread and edit copy to ensure accuracy, consistency, and adherence to style guidelines

Requirements

• Degree in Business, Mass Communication or Linguistics.
• Excellent command of the English language, with the ability to write creatively and persuasively.
• Min 4 years copywriting or copy-editing experience preferred.
• Experience in advertising agency or related industry preferred.
• Team player with passion to learn new things.

FirstCom Academy is an approved training provider, offering short and effective WSQ courses with a proven track record in enabling individuals and SME businesses after course completion.

Successful candidate will be responsible for their individual KPI, and not limited to the following:

• Assist internal staff members with enquiries related to sales payment terms, internal CRM system.
• Coordinate with relevant departments to fulfill orders efficiently and resolve any issues or delays.
• Address staff inquiries regarding payment terms, billing processes, and account statements.
• Provide clarification and guidance on payment procedures, including invoice generation, payment methods, and overdue payments.
• Collaborate with the finance department to resolve payment-related issues and discrepancies.
• Serve as a point of contact for internal staff members regarding the Training Management System (TMS).
• Offer training and support to users on navigating the TMS platform, including course registration, tracking progress, and accessing resources.
• Troubleshoot technical issues and escalate complex problems to the IT department or TMS vendor as needed.
• Respond promptly and professionally to staff inquiries via email, phone, or in-person interactions.
• Maintain a high level of customer satisfaction by providing accurate information, resolving issues effectively, and ensuring timely follow-up.
• Build positive relationships with internal stakeholders and collaborate closely with other departments to meet staff needs.
• Prepare reports or summaries as requested by management to track sales support metrics and performance indicators.
• Support other administrative tasks or projects as assigned.

Requirements:

• 2 years of proven experience in a sales support, customer service, or administrative role.
• Familiarity with order management systems, payment processing, and customer relationship management (CRM) software.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Customer-centric mindset with a commitment to providing exceptional service.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Working Hours:

• Monday – Friday (9:00 am – 6:00 pm)

[Responsibilities]

• Approve order submissions
• Provide administrative support to the sales and operations division related to order submissions
• Prepare & process documents for internal submissions
• Liaise with internal and external stakeholders
• Ensure timely submission & generating monthly reports
• Co-ordinates daily operational activities
• Track stocks of office supplies and place orders when necessary
• Process daily order, issue invoice/purchase order
• Answer clients’ enquiries when required
• Performs any other related duties as assigned

[Requirements]

• Minimum “O” levels
• Preferably experienced in administrative role
• Meticulous, Responsible, Has Initiative and is Organized
• Good interpersonal skills with ability to work well with relevant personnel at all times
• Excellent communication skills
• Proficient in Microsoft Office applications (Outlook, Words, Excel)

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.

At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.

As we're in the midst of expansion, we are on the lookout for Education Consultants to join us in this exciting journey!

[Roles & Responsibilities]

• To reach out and engage the general public to upgrade and embark on their Digital Marketing learning journey
• Demonstrate and provide information on courses
• To propose suitable Digital Marketing courses to consumers
• To actively participate in assigned roadshows, corporate events and seminars
• Pursue sales opportunities and close the deals effectively
• Be responsible for personal sales portfolio
• Follow up on sales leads
• Keep detailed notes on prospect and customer interactions

[Requirements]

• Be a positive representative of the company and its brand by conducting all activities with professionalism and integrity
• Proven ability to engage and handle customers’ requests
• A keen learner, sales-driven and have passion for life-long learning
• Good teamwork & communication skills
• Outgoing and friendly personality

[Working Hours]

• 5 days work week (inclusive of 1 weekend shift)
• 9 working hours (10-7PM or 11-8PM, based on rostered schedule)

[Benefits]

• Basic + Commission + Incentives
• Additional shift allowance

Responsibilities:

• Able to provide support to end-users on-site/remotely on devices such as computers & mobile phones, office devices (printers, AV equipment), and other peripherals.
• Experience in hardware setup and troubleshooting such as computers and mobile phones.
• Basic understanding of the network structure but not limited to troubleshooting.
• Knowledgeable and experienced in Microsoft Windows & Google Workspace(Training Provided)
• Keep track of company assets and update IT documents as and when needed..
• Able to complete and assist with team tasks in a timely manner.
• Analytical and problem-solving abilities with keen attention to detail.
• Strong customer service orientation
• Strong verbal and written communication skills.
• Be physically fit.
• Self-directed work style with the ability to prioritize work activities and communicate politely, clearly, and effectively in support of company staff on technical matters.

We are seeking a proactive individual to join our in-house media team as a Junior Video Editor. No working experience is required, but prior internships with hands-on experience as an editor is highly preferred (please include it in CV). As part of our expansion effort, we understand the importance of growth and mentorship. You will be groomed for your next stage of your career, on both soft and technical skills. And it starts with a clear brief on branding guidelines and product knowledge, demanding a level of attention to detail in your work. Moving on to various stages that will allow you to progress along this role at a good pace.

Your daily activities:

• Briefed on various project requirements
• Organise your own workflow to deliver tasks as assigned
• Tasks include; Subtitling, Creating Thumbnails, Create short-form videos, Cutdown of existing videos to adapt to social media format (1:1, 9:16, 16:9)
• Incorporate music, audio, and graphic elements to create cohesive and appealing short form videos according to your ability as assessed
• Assist the team with categorising past footage to organised folders for retrieval
• Engage in constructive communication and idea-sharing
• Gaining experience from seniors and handling incremental levels of task assigned

Requirements:

• Communication skills and knowing how to exercise initiative
• Organised and disciplined
• Attention to detail
• "There is no problem that cannot be solved" attitude
• Has a creative mind and daring attitude to try turning problems into opportunities
• Beginner knowledge of video, audio and graphic editing on Adobe Suite
• Namely: Adobe Premiere Pro, Photoshop, After Effects
• Fluent in English, Mandarin fluency is a big plus

What can you expect:

• Experience direct involvement in impacting the business and customer experience
• Exposure to a wide variety of content formats
• Entrepreneurial mindset – company is led by experienced entrepreneurs who knows how to build and continuously scale our business;
• Opportunity for growth with quality of work delivered and not be limited by age and experience
• Positive and supportive team – everyone is always ready to step in and work with you to overcome a challenge and deliver great work;
• Opportunity to be heard and seen by all Singaporeans on direct results of your work

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.

At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.

As we're in the midst of expansion, we are on the lookout for 5 Student Services Executives to assist in our new classes (both Kallang & Woodlands campus)!

[Responsibilities]

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in facilitation of training
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Plan and submit trainers' monthly calendar, trainer hours report
• Assist in the company’s continuous improvements and training related areas

[Requirements]

• Able to commit on weekend classes (5 days work week)
• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative or Customer Service role
• Good follow up and coordination skills
• Proficient with Microsoft Office

[Working Shifts/ Hours]

• Weekday class
• Mondays to Fridays - 8:30AM to 6PM
• If taking over weekend classes, Friday - 1PM to 10PM

• Weekend class
• Saturday - 8:30AM to 7PM
• Sunday - 8:30AM to 5PM

We are seeking a detailed oriented individual with a growth focused mentality to join our in-house media team as a Content Producer, working on creative videos to help entertain, engage and inform our audiences. Prior experience or internships with hands-on experience in a content / creative role is highly preferred (please include it in CV).

As part of our expansion effort, we understand the importance of growth and mentorship. You will be groomed in this stage of your career, on both soft and technical skills.And it starts with a clear brief on branding guidelines and product knowledge, demanding a level of attention to detail in your work. Moving on to various stages that will allow you to progress along this role at a good pace.

Daily Activities:

• Ingest brief on various project requirements
• Ensuring all shoots and edit tasks happen on time, resolving or reporting issues along the way.
• Oversee post-creative aspects of video production from filming, editing, to feedback.
• Collaborate internally to ensure video content aligns with our strategy and objectives.
• Exploring ways to identify, highlight, and add value to ideation and planning processes.
• Occasionally pitching, planning, and producing insightful and creative educational videos
• Optimise video content for our website, social media channels, and partner platforms and resolve any technical issues in real time.
• Gaining experience from seniors and handling incremental levels of task assigned

Requirements:

• Communication skills and knowing how to exercise initiative
• Organised and disciplined
• Attention to detail
• "There is no problem that cannot be solved" attitude
• Has a creative mind and daring attitude to try turning problems into opportunities
• Beginner knowledge of video, audio and graphic editing on Adobe Suite
• Namely: Adobe Premiere Pro, Photoshop, After Effects
• Fluent in English, Mandarin fluency is a big plus

What can you expect:

• Experience direct involvement in impacting the business and customer experience
• Exposure to a wide variety of content formats
• Entrepreneurial mindset – company is led by experienced entrepreneurs who knows how to build and continuously scale our business;
• Opportunity for growth with quality of work delivered and not be limited by age and experience
• Positive and supportive team – everyone is always ready to step in and work with you to overcome a challenge and deliver great work;
• Opportunity to be heard and seen by all Singaporeans on direct results of your work

As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

Key Responsibilities:

• Customer Verification:
• Conduct outbound calls to customers following sales transactions.
• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
• Documentation and Reporting:
• Accurately document customer interactions and verification outcomes.
• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
• Customer Service:
• Provide clear and concise information to customers regarding their purchase and any prerequisites required.
• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
• Support enquiries from internal and external stakeholders.
• Compliance and Quality Assurance:
• Ensure compliance with company policies and procedures during the verification process.
• Participate in quality assurance initiatives to improve the verification process and customer experience.
• Collaboration and Feedback:
• Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
• Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Qualifications:

• Proven experience in customer service, telemarketing, or a related field.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to accurately record information.
• Proficiency in CRM software and MS Office.
• Ability to handle sensitive information confidentially.
• High school diploma; further education or certification is a plus.

Personal Attributes:

• Strong ethical standards and integrity.
• Patience and a customer-oriented approach.
• Effective problem-solving skills.
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment

Responsibilities:
• To drive director, family members and or visitors
• Maintain strict confidentiality at all times
• Run errands and other ad hoc duties as may be assigned from time to time
• Maintain and ensure family’s vehicles are in good working condition and clean at all times
• Maintain Mileage Record, Time Sheet, and Cash Card record and submit to employer.
• Ensure safety of passengers as a priority

Requirements:
• Possess valid Class 3 driving licenses with clean driving records
• Minimum 2 years of chauffeur/personal driver experience required
• Familiar with Singapore roads
• Good attendance, punctual, reliable and have good work ethics
• Due to job nature, working hours may not be fixed