Total 7 job vacancies by Esri Singapore Pte. Ltd.

About the job

Established in 1980, Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, built environment, supply chain organizations and private enterprises.

As digital transformation trends continue to permeate all types of organizations and services, geospatial technology will continue to be an important aspect of that paradigm shift – empowering people with spatial thinking, sense-making and insight.

With the geospatial domain set for tremendous growth and change in the years to come, Esri Singapore is well positioned to be a major contributor in the ever-evolving GIS landscape.

Our Core Values

Integrity – we value honesty and ethics to maintain trust.

Excellence – we strive for continuous improvement and growth.

Creativity – we use geographical insight to think differently and make a difference.

Empathy – we respect and share understanding of the needs of our clients and of each other.

About the Role

Are you looking to map a better future? Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, natural resources, critical infrastructure, supply chain organizations and private enterprises.

We are seeking a highly skilled (Senior) Quality Assurance Engineer to join our dynamic team. As the (Senior) QA Engineer, you will oversee and participate in all aspects of quality assurance including designing test strategies, writing test plans, reviewing requirements, executing test cases, and leading a team of QA engineers.

You will collaborate closely with software engineers, product managers, and other stakeholders to ensure high-quality software releases. The ideal candidate will have a strong background in QA methodologies, leadership experience, and a passion for delivering high-quality products.

Your key responsibilities will include:

• Develop and implement QA strategies, test plans, and test cases based on product specifications.
• Lead and mentor a team of QA engineers, providing guidance and fostering a culture of quality within the team.
• Review and analyze system specifications, collaborate with stakeholders to understand requirements, and ensure comprehensive test coverage.
• Design, prioritize, and execute automated and manual test cases to validate functionality, performance, and scalability of software applications.
• Identify, document, and track bugs and issues, working with development teams to troubleshoot and resolve issues in a timely manner.
• Implement and maintain automated testing frameworks and tools to support continuous integration and delivery pipelines.
• Monitor QA metrics and report on test progress, test coverage, and defect metrics to stakeholders.
• Collaborate with cross-functional teams to define acceptance criteria and ensure quality standards are met throughout the software development lifecycle.
• Stay current with industry best practices, tools, and techniques for QA and share knowledge with the team.

About You

Reporting to the Manager, Application Services you will offer a minimum five years’ experience in software quality assurance, with 3 years in a leadership or senior QA role.

To be successful in this role with us, you will bring along:

• Bachelor’s degree in computer science, Engineering, or a related field; or equivalent professional experience.
• Proven experience leading and managing a team of QA engineers in an Agile environment.
• Strong understanding of QA methodologies, tools, and processes.
• Experience in designing and implementing test automation frameworks using tools such as Playwright, Selenium, JUnit, TestNG, etc.
• Hands-on experience with API testing, database testing, performance testing, and security testing.
• Excellent analytical and problem-solving skills, with a meticulous attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Experience with CI/CD pipelines and tools (e.g., DevOps, Jenkins, GitLab CI). (Preferred)
• Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes). (Preferred)

Why Esri Singapore

At Esri Singapore, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Family care leave, Birthday leave, Referral Fees, Long Service Awards and much more.
• Performance Recognition: Experience a financially rewarding Profit Share Bonus.

About the Role

Are you looking to map a better future? Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, natural resources, critical infrastructure, supply chain organizations and private enterprises.

We are looking for a motivated individual – one who loves understanding and solving customer challenges through the application of GIS knowledge. Someone with a proven history of consistently delivering solutions with strong and positive client outcomes, to join Singapore’s largest pool of geospatial solution experts.

This role will appeal to you if you are GIS savvy and motivated to be part of a team that develops solutions for real-world scenarios. If you are naturally curious and inquisitive, good at creating and nurturing relationships, and enthusiastic about problem solving, this role will provide you with the vehicle to achieve these goals. You will get to work with a highly skilled and diverse team, the latest Esri technology, and interact with organisations across a wide range of industries that include transportation, public safety, government, utilities, insurance, the natural environment, and retail.

Your key responsibilities will include:

• Leading the design, implementation, and optimization of complex enterprise-scale systems infrastructure for ArcGIS Enterprise, ArcGIS Pro, and Webgisdr deployments.
• Providing technical leadership and guidance to the GIS and systems engineeringteams.
• Collaborating with various teams and stakeholders to define and architect advanced GIS solutions leveraging ArcGIS Enterprise.
• Conducting comprehensive performance testing, tuning, and capacity planning for ArcGIS Enterprise systems.
• Performing in-depth enterprise system health assessments and implementing improvements to enhance performance, reliability, and security.
• Configuring and optimizing infrastructure components, including IIS, load balancers, proxies, databases and related systems.
• Mentoring and training junior team members.
• Developing and maintaining comprehensive documentation for ArcGIS Enterprise and infrastructure deployments.

About You

Reporting to the Manager, System and Data Engineering, you will offer a minimum five years’ experience on extensive experience as a Systems Engineer, with a focus on architecting and managing ArcGIS Enterprise and associated infrastructure. To be successful in this role with us, you will bring along:

• Bachelor’s degree in computer science, GIS, or a related field
• Extensive experience as a Systems Engineer, with a focus on architecting and managing ArcGIS Enterprise and associated infrastructure.
• Strong expertise in ArcGIS Enterprise architecture and components, including ArcGIS Server, Portal for ArcGIS, and ArcGIS Data Store.
• Proven track record in deploying and optimizing high-availability, load-balanced ArcGIS Enterprise environments.
• Experience in capacity planning, load testing, and performance tuning for enterprise GIS systems.
• Familiarity with webgisdr configuration and disaster recovery strategies.
• In-depth understanding of infrastructure components, such as IIS, load balancers, proxies, databases and related technologies.
• Good understanding of Cloud Architecture (AWS, Azure and Google)
• Excellent problem-solving and analytical skills, with a track record of delivering innovative GIS solutions.
• Leadership abilities with experience in guiding and mentoring team members.
• Strong communication and collaboration skills to work effectively with GIS teams and stakeholders.
• Esri Technical Certifications (e.g. ArcGIS Enterprise Administration, ArcGIS Desktop Professional) are preferred.

Why Esri Singapore

At Esri Singapore, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Family care leave, Birthday leave, Referral Fees, Long Service Awards and much more.
• Performance Recognition: Experience a financially rewarding Profit Share Bonus.

For further details or if you have any questions, please contact our Talent Acquisition team on email at fyee@esrisingapore.com.sg

About the Company

Established in 1980, Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, built environment, supply chain organizations and private enterprises.

As digital transformation trends continue to permeate all types of organizations and services, geospatial technology will continue to be an important aspect of that paradigm shift – empowering people with spatial thinking, sense-making and insight.

With the geospatial domain set for tremendous growth and change in the years to come, Esri Singapore is well positioned to be a major contributor in the ever-evolving GIS landscape.

Esri Singapore is one of the most recognized contributors to the country’s geospatial community and national initiatives, assembling an impressive track-record of successfully delivering projects and services to major public agencies in public services, national security, critical infrastructure, local government as well as private businesses in natural resources, supply chain.

Core Values

Integrity – we value honesty and ethics to maintain trust.

Excellence – we strive for continuous improvement and growth.

Creativity – we use geographical insight to think differently and make a difference.

Empathy – we respect and share understanding of the needs of our clients and of each other.

About the Role

Are you looking to map a better future? Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, natural resources, critical infrastructure, supply chain organizations and private enterprises.

Augment your current skills with the training provided on Esri’s world-leading ArcGIS technology platform. You will build knowledge and expertise in the fast-growing field of enterprise geospatial technology, while delivering high-value, high-impact, and cutting-edge solutions.

We are looking for talented Software Engineers to join our dynamic teams in the Application Services or Managed Services division.

Position 1: Software Engineer – Application Services

Front-end Development:

• Develop and maintain interactive, responsive, and user-friendly web interfaces.
• Utilize HTML, CSS, and JavaScript to create compelling user experiences.
• Collaborate with the design team to implement visually appealing UI designs.
• Ensure cross-browser and cross-platform compatibility.

Back-end Development:

• Design and implement server-side logic, databases, and APIs.
• Develop and maintain server-side applications.
• Manage and optimize database systems for performance and reliability.
• Implement and maintain RESTful APIs for seamless data exchange.

Mobile Development:

• Design, develop, and maintain mobile applications for iOS and Android platforms.
• Implement and maintain mobile app features and functionality.
• Optimize mobile applications for performance and responsiveness.
• Ensure mobile applications meet platform-specific design and usability guidelines.

Quality Assurance:

• Write unit and integration tests to ensure the reliability of the applications.
• Perform code reviews to maintain code quality and standards.
• Identify and address security vulnerabilities and performance bottlenecks.

Documentation:

• Document code, APIs, and technical specifications for internal and external users.
• Provide clear and concise technical documentation for knowledge sharing.

Position 2: Software Engineer – Managed Services

Application Maintenance:

• Adhere to Incident, Release, and Change Management processes.
• Troubleshoot and resolve application issues within stipulated SLA.
• Update and prepare technical documentation, including manuals and specifications.
• Develop and refine integrations between applications.
• Monitor and manage bug fixes and service requests.
• Serve as a stakeholder for the Change Advisory Board (CAB), identifying and managing service and change requests.
• Provide domain knowledge for new Change Requests and Day 2 operations.
• Develop methodologies to improve system and application design, addressing potential inefficiencies or technical debt.
• Participate in 24x7 standby support (on a rotational basis) for major/critical incidents.

About You

Reporting to the Manager from Application or Managed Services, you will offer a minimum three (3) years’ experience as an Engineer, ideally hands-on experience for enterprise software solution stacks and technologies with strong knowledge.

To be successful in this role with us, you will bring along:

• Bachelor's degree in computer science, Information Technology, Mathematics, GIS, or a related field.
• Full-Stack Development: Proficiency in technologies such as .NET, Python.
• Experience with JavaScript, React, Bootstrap, AngularJS, CSS, HTML, PHP.
• Native app development experience for iOS (Swift) and Android (Kotlin).
• Knowledge of RDBMS such as SQL Server or Oracle.
• Familiarity with ArcGIS or other GIS software is a plus.
• Strong problem-solving and debugging skills.
• Proficiency with version control systems (e.g., Git).
• Experience with issue tracking systems (e.g., Jira) and documentation tools (e.g., Confluence).
• Excellent communication and teamwork skills.
• Self-motivated with a passion for staying current with emerging technologies.

Why Esri Singapore

At Esri Singapore, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.

Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.

Appreciation and Engagement: Enjoy a range of benefits, including Family care leave, Birthday leave, Referral Fees, Long Service Awards and much more.

Performance Recognition: Experience a financially rewarding Profit Share Bonus.

Please submit your resume and a cover letter detailing your qualifications and interest in the specific role (position 1 or 2).

For further details or if you have any questions, please contact our Talent Acquisition team on email at fyee@esrisingapore.com.sg

About the job

Established in 1980, Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, built environment, supply chain organizations and private enterprises.

As digital transformation trends continue to permeate all types of organizations and services, geospatial technology will continue to be an important aspect of that paradigm shift – empowering people with spatial thinking, sense-making and insight.

With the geospatial domain set for tremendous growth and change in the years to come, Esri Singapore is well positioned to be a major contributor in the ever-evolving GIS landscape.

Our Core Values

Integrity – we value honesty and ethics to maintain trust.

Excellence – we strive for continuous improvement and growth.

Creativity – we use geographical insight to think differently and make a difference.

Empathy – we respect and share understanding of the needs of our clients and of each other.

About the Role

Are you looking to map a better future? Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, natural resources, critical infrastructure, supply chain organizations and private enterprises.

We are looking for a motivated individual – one who loves understanding and solving customer challenges through the application of GIS knowledge. Someone with a proven history of consistently delivering solutions with strong and positive client outcomes, to join Singapore’s largest pool of geospatial solution experts.

This role will appeal to you if you are GIS savvy and motivated to be part of a team that develops solutions for real-world scenarios. If you are naturally curious and inquisitive, good at creating and nurturing relationships, and enthusiastic about problem solving, this role will provide you with the vehicle to achieve these goals. You will get to work with a highly skilled and diverse team, the latest Esri technology, and interact with organisations across a wide range of industries that include transportation, public safety, government, utilities, insurance, the natural environment, and retail.

Your key responsibilities will include:

• Import, clean, and transform data using ArcGIS Pro.
• Develop and maintain data models to facilitate efficient data organization and retrieval.
• Design and build robust ArcGIS Model Builder models, incorporating iterators and other advanced functionality for data processing and automation.
• Collaborate with cross-functional teams to understand data requirements and develop data processing workflows accordingly.
• Optimize data workflows and processes for performance and scalability.
• Ensure data integrity, accuracy, and consistency throughout the data management lifecycle.
• Identify and resolve data-related issues, such as data quality and performance bottlenecks.
• Stay updated on emerging trends and best practices in data management within the ArcGIS Pro ecosystem.
• Utilize advanced ArcGIS Pro functionality to import, clean, and manipulate complex geospatial datasets.
• Design and manage geodatabases, feature classes, and datasets, ensuring data integrity and efficiency.
• Develop custom geoprocessing workflows using Python scripting and ArcGIS Model Builder.
• Perform advanced spatial analysis and geoprocessing tasks, leveraging the full capabilities of ArcGIS Pro.
• Publish map services, feature services, and geoprocessing services, configuring security and performance settings.
• Create interactive web maps, web scenes, and dashboards using ArcGIS Online and ArcGIS Enterprise.
• Collaborate with GIS analysts and developers to integrate spatial data and services into custom applications.

About You

Reporting to the Manager from Data and System Engineer, you will offer a minimum three (3) years’ experience as a Data Engineer, ideally experience in working with large datasets and data integration.

To be successful in this role with us, you will bring along:

• Bachelor's or master's degree in computer science, Information Systems, or a related field.
• Proven experience in data management and ETL processes.
• Proficiency in ArcGIS Pro, FME, Python, and Arcade expression.
• Strong knowledge of database design and SQL.
• Familiarity with data modeling concepts and tools.
• Excellent analytical and problem-solving skills.
• Experience in working with large datasets and data integration.
• Good communication and teamwork abilities.
• Ability to work independently and manage multiple tasks simultaneously.
• Understanding of geospatial data concepts and GIS fundamentals.

Why Esri Singapore

At Esri Singapore, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Family care leave, Birthday leave, Referral Fees, Long Service Awards and much more.
• Performance Recognition: Experience a financially rewarding Profit Share Bonus.

For further details or if you have any questions, please contact our Talent Acquisition team on email at fyee@esrisingapore.com.sg

Why join us?

Enjoy being involved in projects that make a real difference? Want to work on the latest location-aware technology in a fast-paced and engaging environment? Keen to play a vital part in changing the way people work, live, and experience information? Esri Singapore has the role for you.

Over the past 40 years, Esri Singapore has provided organisations with a wide variety of geospatial solutions. Its users span industries, from commercial and retail to national planning and public safety, and have driven the adoption of Esri’s world-leading ArcGIS platform as an integral part of their operations and processes, for better decision-making and business outcomes.

We are looking for a motivated individual – one who loves understanding and solving customer challenges through the application of GIS knowledge. Someone with a proven history of consistently delivering solutions with strong and positive client outcomes, to join Singapore’s largest pool of geospatial solution experts.

This role will appeal to you if you are GIS savvy and motivated to be part of a team that develops solutions for real-world scenarios. If you are naturally curious and inquisitive, good at creating and nurturing relationships, and enthusiastic about problem solving, this role will provide you with the vehicle to achieve these goals. You will get to work with a highly skilled and diverse team, the latest Esri technology, and interact with organisations across a wide range of industries that include transportation, public safety, government, utilities, insurance, the natural environment, and retail.

How will you benefit from this role?

• Good learning ground to be exposed to and gain experience in troubleshooting, identifying the root cause and resolving a variety of real-life system operational issues.
• Build a practice of troubleshooting expertise and guidelines through operational exposure to system bugs and faults
• Develop a methodology to improve the quality of system and application design by identifying design issues which will result in system inefficiencies, performance issues or technical debt
• Be the client side associate that will support the company’s business pipeline by uncovering system enhancements and new applications that will address client challenges and bring new sales to the company
• Be part of the core growth engine of the company by advocating and proliferating the use of geospatial technology within the client environment through maintaining the ease of use of a well-run system
• Uphold the professional excellence of the company by ensuring customer satisfaction in a well-maintained system

What does your role entail?

• Work in a Application Maintenance environment and adhere to processes and perform Incident, Release, Change Management.
• Apply critical thinking and geospatial analysis to identify and troubleshoot the application or software issues and provide resolution of incident within the stipulated SLA
• Updating and preparing manuals, specification and other technical documentations in relation to the day to day operation.
• Developing, refining, and tuning integrations between applications.
• Monitor and manage bug fixes and service request
• Stake holder for the Change Management Board (CAB)
• Ability to identify and segregating between a service request and change request.
• Providing domain knowledge to the project team on potential Change Request
• Taking over from Project team for any new CR for Day 2 operation
• Develop a methodology to improve the quality of system and application design by identifying design issues which will result in system inefficiencies, performance issues or technical debt
• Build, develop, and grow any business relationships with client’s stakeholders.

What experience is required?

• BA in computer science, information technology engineering, mathematics, GIS, or a related field
• ITIL Certification preferred
• Proactive and self-driven and able to work under pressure with a high sense of urgency.
• Excellent communication skills to clearly articulate and follow up on support cases.
• Working experience for Esri’s ArcGIS product suite, including ArcGIS Pro / Desktop, ArcGIS Enterprise, ArcGIS Mobile Apps and/or ArcGIS Online and web technologies will be an advantage.
• Experience in scripting or developer languages such as JavaScript, REST and Python, or web design experience such as HTML, CSS etc. will be an advantage.
• Experience in working with geospatial datasets and data formats (such as DWG, DGN, BIM, 3D, and others) is desirable will be an advantage.
• Extensive experience with Java framework/SDK, front end or backend development.
• Strong Java development experience wth RDMS like oracle or mysql or mongoDB
• Good understanding of development methodologies, testing practices, and tools and knowing when to apply each method to achieve the desired outcomes.
• Familiarity with architecture styles/APIs (REST, RPC, Api, MVC, hibernate)
• Client/Server scripting framework (Javascript, react.js, angular.js, knockout.js, node.js)
• Excellent troubleshooting and communication skills
• Knowledge of security standards and techniques for web applications
• Understand browser-specific compatibility issues.
• Expertise in the design, implementation, and deployment of user-centric software, with focus on usability
• Certification in Java or equivalent
• Understanding and practicing of Agile methodologies will be added advantages
• Experience in Java based mobile application development will be added advantages

Why join us?

The Global Geospatial Solutions Market size is expected to swell to $549.1 billion by 2025, rising at a market growth of 15.6% CAGR during the forecast period, with Asia Pacific leading the charge.

Cloud computing combined with big data analytics, IoT, devices and apps, as well as strong advances in geospatial technology are driving this growth. Organisations are now harnessing these computing trends to drive organizations efficiencies.

As a Pioneer and the Leader in location strategy and analytics solutions that enhances the core business of any organisation, Esri Singapore has been engaged by more than 500 organisations. They span across industry domains, from commercial and retail to national planning and public safety, adopting geospatial technology – Esri’s world-leading ArcGIS platform – as an integral part of their business for better decision-making and business outcomes.

We are looking for motivated individuals, skilled in project management with track record of consistently delivering solutions with strong and positive client outcomes, to join Singapore’s largest pool of geospatial solution experts.

Augment your current skills with training provided on Esri’s world-leading ArcGIS technology platform. You will build knowledge and expertise in the fast‑growing field of enterprise geospatial technology, while delivering high-value, high-impact, and cutting-edge solutions.

How will you benefit from this role?

• Lead project teams that are focused on designing, developing, and delivering solutions and workflows that apply geospatial concepts and algorithms to help clients achieve new levels of effectiveness.
• Grow your management skills through our development frameworks, mentoring, supporting, and guiding your team to reach their potential.
• Gain a reputation of being a trusted client advisor by applying geospatial insights to solve user’s challenges and assist clients to achieve their business goals and missions.
• Receive training and certification in world-leading ArcGIS technologies as well as support on complementary tools, to further augment your current skillset.

What does your role entail?

• Lead customer engagement and ensure that business requirements like scope, time, budget, and quality expectations are efficiently detailed, while planning, controlling, and managing enterprise projects
• Provide on-time project reporting, proactively manage changes in scope, identify potential risks and devise contingency plans.
• Coach, mentor, motivate and supervise project team members to take positive action and accountability for the assigned work.
• Build, develop, and grow any business relationships with stakeholders vital to the success of the project.
• Apply critical thinking and geospatial analysis to help users overcome challenges.
• Contribute to full SDLC including participating in requirements studies, solutioning, development and application support and maintenance.
• Pro-actively staying updated on the latest ArcGIS and relevant technology trends and developments.

What experience is required?

• Tertiary education in fields related to Information Technology, GIS, Geography, or Engineering
• Minimally 8 years of working experience in delivering enterprise software solutions, with at least 5 years as a project manager.
• Attained Project Management Professional (PMP), SCRUM, or equivalent accreditation.
• Proven experience leading concurrent projects with direct responsibility for tracking and reporting on key metrics.
• Proven track record of successfully implementing software or web development projects or achieving operational excellence.
• In-depth knowledge of key services operational policies, processes, and methodologies applicable to project management
• Experience in working with geospatial datasets and data formats (such as DWG, DGN, BIM, 3DMax and others) will be a strong advantage.
• Hands-on experience for enterprise software solution stacks and technologies with strong knowledge in at least one of the following:

1. Full-stack development: .NET, Python
2. Web technologies and framework: JavaScript, React, Bootstrap, AngularJS, CSS, HTML, PHP
3. RDBMS such as SQL Server or Oracle
4. ArcGIS or other GIS software technology (Preferred)
5. Native mobile application development experience with iOS and Android

• Able to exercise sound judgment and make timely and effective decisions to achieve outcomes and performance.
• Excellent communication and presentation skills, projecting confidence and presence.
• Excellent leadership skills. Lead and monitor team performance.

Why join us?

Geospatial technology is providing a new paradigm of integrating the disparate workflows, processes and importantly allowing different teams to collaborate more holistically. With this new paradigm, there are new opportunities to reinvent how businesses will flourish using geospatial solutions.

Over the past 40 years, Esri Singapore have worked with organizations in to deliver a wide variety of solutions, our users span across industries, from commercial and retail to national planning and public safety, and have driven the adoption of geospatial technology – Esri’s world-leading ArcGIS platform – as an integral part of their business, for better decision-making and business outcomes.

Esri Singapore is searching for individuals who are passionate, strategic thinkers who are focused on growth for customers. The Customer Success Manager team presents as the advocate for our customers, coaching them to adopt Esri technology and expand on it uses.

As a Client Success Manager (CSM), you are responsible for the complete post-sales lifecycle of a portfolio, where customers would extend their value on their investments with Esri Singapore, in line with their organizations’ mission and objectives, striving for project success, expanded usage and renewals.

Some key activities of a CSM include:

1. Proactively focus and manage Enterprise Agreements accounts
2. Drive adoption and expansion to grow the account
3. Drive uplifts in renewals across client portfolio
4. Position to grow services and other offerings
5. Create an operational model that supports the above

How will you benefit from this role?

You will:

1. Become a key influencer of the client’s Digital Transformation journey through the engagement of senior stakeholders on organization wide strategies, direction and mission
2. Contribute your ideas in participation in strategic discussions to shape client’s strategic directions.
3. Gain deep knowledge the customer’s business, understanding how Geospatial solutions can transform the customer’s business processes
4. Design and develop digital solutions with a team of Solution Consultants to identify and solve complex challenges faced by our clients
5. Work with a team of geospatial professionals supported by global experts

What does your role entail?

The responsibilities of a CSM in Esri Singapore fall into 4 broad categories. They are:

1. Client Success Management
2. Influence key decision makers and stakeholders to adopt geospatial technologies in their Digital Transformation journey.
3. Building strong relationships within the client’s organization to really understand the customer and be regarded as a trusted advisor to them enabling you to have a bigger impact on the organization.
4. The role of the CSM is to help the customer maximize the value of their investments in Esri’s technologies.
5. Identify opportunities in which Esri’s technologies may help solve customer challenges, recognizing root of the problem and ideate the possible technologies to resolve.
6. Enablement
7. Provide, organize, develop, deliver leading practices and material to customers based on their needs, roadmaps, work plan requirements.
8. Facilitate training webinars, ideation workshops, creating messaging content so that customers understand the best ways to use the tools.
9. Lead discussions with Subject Matter Experts and consultants to support the client.
10. Customer Support
11. Harmonizing and removing road blocks along the way in the administrative chain, ensuring customer satisfaction and smooth communications.
12. Adoption and Expansion
13. Ensure that the client organization is able to adopt the technology seamlessly.
14. Facilitate different parts of the client organization to adopt different aspects of the technology.

What experience is required?

1. Bachelor’s degree in Geography, Geographic Information Systems, Economics, Statistics, Engineering or Business or equivalent work experience
2. 3 - 5 years of working experience in the IT Software industry. Experience as a CSM (both in SaaS and non-SaaS business model) is a bonus.
3. Analytical and possess good problem-solving skills and proven ability to diagnose business problems.
4. Excellent communication skills to clearly articulate and explain design decisions, including the ability to create and deliver compelling presentations to technology and business audiences indicating the areas where the software will impact your customers
5. Possess a strong emotional control and can remain cool under pressure. Able to think on your feet and offer a calming presence and influencing others when things get hectic.
6. Familiarity in Enterprise grade software with hands-on software applications development, experience in delivering project or providing maintenance supporting
7. Have an interest in connectivity solutions (Integration, API management)
8. Familiar with SDLC, Waterfall model (Agile, Dev-Ops is a bonus)
9. Experience in ArcGIS products such as ArcGIS Desktop, ArcGIS Pro, or ArcGIS Enterprise will be a bonus
10. Proven experience in the application of GIS concepts and technologies is a bonus.
11. Possess experience in a Customer-facing role representing the organization in digital transformations with account/project management experience with a technology bias
12. Professionalism and Integrity in all that you do
13. A self-starter who is equally comfortable working independently and as part of a high performing team.
14. Willingness to travel to spend time onsite with strategic customers on occasion