Total 6 job vacancies by Endress + Hauser (s.e.a.) Pte Ltd

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Work Experience in MNC and similar industry will be an advantage
• At least 3 years of relevant management experience
• Experience in managing and leading teams in a dynamic work environment
• Knowledge of Endress+Hauser products and related industries (Will be a strong advantage)
• Technical knowledge of process automation and instrumentation
• Knowledge of SAP and Salesforce

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Project Proposal Engineer plays a pivotal role in achieving project objectives within defined time and cost frameworks while ensuring full delivery scope and quality. This position involves a combination of technical expertise, project management, and customer-focused activities to support and drive sales. As a crucial link between the technical and commercial aspects of projects, the Project Proposal Engineer ensures customer satisfaction and successful handover to the Project Execution team.

This role will be based in Singapore, is part of the Sales Department ( Internal Sales Team ) and reports to the Customer Experience Manager.

The main tasks and responsibilities are:

Collaborative Sales Approach

• Partner closely with all stakeholders to serve customers effectively and meet team sales targets.

Proposal & Quotation Preparation

• Analyze requests for proposals to understand project scope, technical requirements, and customer expectations.
• Identify potential risks and propose mitigation strategies in proposals.
• Ensure proposals adhere to industry standards and compliance regulations.
• Utilize CEP and SAP systems to prepare accurate costings, quotations, and proposals for E+H products, services, and third-party packages.

Customer Engagement and Technical Assistance

• Summarize customer specifications and create a Deviation/Clarification list.
• Participate in technical clarification meetings with customers, clarifying E+H proposed deviations.
• Handle inquiries via various communication channels, provide technical assistance and advice, follow up on quotations, negotiate terms, close orders, and maintain customer relationships.

Cross-Department Coordination

• Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations and proposals.

Order Processing and Verification

• Verify customer Purchase Orders, convert quotations into sales orders, and process orders using the SAP system.

Customer Service and Problem Resolution

• Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

Additional Responsibilities

• Perform any other tasks required by the Company to support its business strategy.

Requirements

• Diploma or Degree in Control/Electrical/Mechanical Engineering or equivalent
• At least 3 years’ experience in Instrumentation and Automation/Control Engineering
• Relevant Technical knowledge (Would be an advantage)
• Strong project management skills (PMP certification would be an advantage)
• Proven track records and experience with project proposal
• Enthusiastic, dynamic, and customer-oriented personality
• Systematic and meticulous
• Strong ability to work effectively within a team environment.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Excellent communication skills, both written and verbal

Not open to recruitment agency - Direct Hiring only

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Project Engineer is responsible for achieving project objectives within the defined time and cost framework while ensuring full delivery scope and quality. This role involves comprehensive project management, technical verification, and stakeholder communication to ensure customer satisfaction and successful project execution.

This role will be based in Singapore, is part of the Operation Excellence Department ( Project Execution Team ) and reports to the Project Manager.

The main tasks and responsibilities are:

Project Objectives & Delivery

• Achieve project objectives within the defined time and cost framework.
• Ensure the delivery scope and quality meet the desired standards.

Customer & Stakeholder Liaison

• Liaise with the Customer, End User, and/or appointed Engineering Contractor.
• Ensure technical compliance with specifications.
• Technically verify customer requirements for order processing.

Project Management & Execution

• Manage projects within budget and on schedule until customer acceptance and hand-over.
• Oversee tender evaluation and provide Project Management support.
• Source third-party components and manage subcontractors.

Documentation & Data Management

• Manage documentation required by the project.

Team Leadership

• Lead and mentor other project team members when necessary.

Progress Reporting

• Report regularly to the Project Department Manager on project progress.

Customer Satisfaction & Communication

• Ensure customer satisfaction through effective communication.
• Confer with customers and management on production capabilities, schedules, inspection activities, and issue resolution.

Additional Responsibilities

• Perform any other tasks required by the Company to support its business strategy.

Requirements

• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)
• At least 3 years of experience in Instrumentation and Automation/Control Engineering
• Proven track records and experience with project management and use of project management tools
• Good understanding of relevant Instrument knowledge
• Familiarity with industry standards, codes, practices, and relevant procedures
• Enthusiastic, dynamic, and customer-oriented personality.
• Systematic and meticulous
• Good Time Management and Proactiveness
• Strong ability to work effectively within a team environment.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Excellent communication skills, both written and verbal.

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, "Driving Progress Together".

Key Responsibility

The Industry Manager is responsible for local development of the Light Industries that comprise of Life Sciences, Food & Beverage (F&B) and Semiconductor (Semicon) sectors. This role needs to steer the development of the different industries plan and actions out of the global industry strategic paper in the country in line with the local opportunities and needs. Provide strategic directions and define the Go-To-Market strategy and act in conjunction with local and global stakeholders.

This role will be based in Singapore, is part of the Marketing Department and reports to the Marketing Manager.

The main tasks and responsibilities are:

• Deployment of the portfolio offering in the Life Sciences, F&B and Semiconductor industries.
• Gathers and acts upon local marketing intelligence for Life Sciences, F&B and Semiconductor industries.
• Understand and consider the local market needs, opportunities, trends, and competitive landscape, provide deep market insight, for the Life Sciences, F&B and Semiconductor industries for the Singapore market.
• Coach and develop the Sales, Project, Service teams, and partners to meet the needs of the Life Sciences, F&B and Semiconductor industries.
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholders
• To work with respective stakeholders to grow E+H business in Life Sciences, F&B and Semiconductor industries.
• To work closely with External Sales in a team approach to serving the customers.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering, Marketing or relevant studies
• At least 5 years of relevant experience in Life Sciences, F&B and Semiconductor industries.
• Strong knowledge of relevant products and industries
• Technical knowledge of process automation and instrumentation
• Knowledge of SAP and Salesforce will be an advantage
• Good communication, presentation, and interpersonal skills
• Strong analytical and strategic thinking skills
• Work independently as well as in a team
• Take initiative and ownership
• Ability to absorb new knowledge continuously and learning on the fly
• Good Time Management and Proactiveness
• Possess strong leadership skills

Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure, analytics, temperature, recording and digital communications, optimizing processes in terms of economic efficiency, safety & environmental impact.

Our customers come from various industries, including chemical, food & beverage, life sciences, power & energy, mining, minerals & metals, oil & gas, and water & wastewater. Although we employed close to 16,000 individuals worldwide, we remain a family-owned company and family-owned companies are different. We believe that competent and motivated employees are the crucial factor for future success.

Become part of our team and write the next chapter in this success story with a career at Endress+Hauser, the "Partner for Process Improvement".

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager.

The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center
• Responsible for coaching, mentoring, and developing the Inside Sales Engineers
• Ensure strategic alignment of the local organization with the group strategy.
• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder
• Lead & drive the Customer Experience Management (CXM) program.
• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.
• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.
• Establish communication channels through which E+H Customers can reach out to us easily and effectively.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.
• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.
• To work with respective stakeholders to grow E+H Digital business.
• To work closely with External Sales in a team approach to serving the customers.
• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.
• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.
• Good understanding & operationally strong on processes for costings, quotations and proposals using CEP, SAP system.
• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.
• Any other tasks might be required by the Company to support the business strategy.

Requirements

· Work Experience in MNC and similar industry will be an advantage

· At least 3 years of relevant management experience

· Experience in managing and leading teams in a dynamic work environment

· Knowledge of relevant products and industries

· Technical knowledge of process automation and instrumentation

· Knowledge of SAP and Salesforce

Main Tasks:

The Business Development Manager - Digital Solutions provides leadership and direction for the IIOT Business. The overall purpose is to identify, create and develop the IIOT Business and Application in the region in terms of selling, delivering and servicing IIOT Solutions to our customers; thereby enhancing our instrument business as well.

Key Responsibilities:

• Develop sales and pricing strategies in partnership with Sales Centers and Product Owners to maximize market penetration
• Manage product launches, phase-outs, and oversee the product release process, ensuring timely delivery and high-quality standards.
• Take on Product Manager/Business Owner responsibilities for specific product categories.
• Definition of business plans with the sales centers and monitoring of budget targets
• Identify and realize sales potential for our portfolio in designated markets
• Actively support the local sales centers in marketing our products and solutions
• Understand market needs, customer feedback, and industry trends to shape product direction collaboratively with cross-functional teams
• Serve as the primary point of contact for Sales Centers, providing support on customer-related matters
• Actively participate in continuous development and learning initiatives to enhance your skills and knowledge
• Knowledge of Instrumental and automation industry would be a strong advantage