Total 33 job vacancies by Dnata Singapore Pte. Ltd.

Summary

As an Administrative Assistant, you will provide crucial support to the operation team in managing daily administrative tasks. Your role will involve assisting with administrative duties, organizing schedules, coordinating, and maintaining office records. Your contribution will help ensure efficient operations and smooth communication within the office.

Duties and Responsibilities

• Perform administrative works and liaise with hospital & HQ on all administrative
• matters.
• File documents and records.
• Maintain and update staff records (Claims, AMS, MC, OT etc.)
• Maintain general housekeeping of offices.
• Maintain notice boards.
• Monitor and maintain First Aid Box.
• Raise and monitor Purchase Request.
• Coordinate and ensure PO, DO and invoice are correct, authorized certified and
• approved.
• Organize and maintain files and databases in a confidential manner
• Manage communication including emails and phone calls
• Schedule appointments, meetings, and record meeting minutes
• Maintain and order office supplies
• Receive invoices and review for accuracy
• Perform any other duties as assigned by Food Service Manager.

Qualifications

• GCE “O” Level or Higher Nitec
• Preferably 2 years work experience

Job Purpose

As Head of Information Technology, you will be responsible for the management, strategy and execution of IT systems and infrastructure within the organization. You will develop the IT strategy in-line with onednata Group’s overall IT strategy keeping in mind future growth and technology innovation of the group.

You will manage the overall relationships with business stakeholders, establishing an effective and consistent IT customer experience through identifying business needs and leading improvements and customer focus across all of IT. You will also ensure delivery of all IT solutions, projects and services to the assigned business units in a timely and cost-effective manner.

In This Role, You Will

• Establish an appropriate and cost-effective IT strategy over a 3-5-year timeframe to support the business strategy. Integrate IT strategy to the assigned business units to ensure full exploitation and alignment for the best interest of the Group.
• Be single point of accountability for all IT related matters to the assigned business units. Develop and maintain effective working relationships with senior business managers through regular direct contact. Represent IT in the senior management team of the assigned business units. Influence senior business managers on strategic business IT investment decisions to meet their business needs within a Group perspective.
• Promote close collaboration and integration within the IT department. Drive a culture of customer intimacy through a business orientation framework and provide input in areas of partner and supplier management, risk management, service management, software engineering and operations, IT strategy and architecture.
• Ensure delivery of the IT work programme for business units, ensuring that the projects are approved and initiated as planned and delivered within agreed cost and timescales, in accordance with IT standards and industry best practice, to meet and ideally exceed customer satisfaction.
• Drive and deliver the annual work programme and financial management of the IT budgets for the business area, ensuring it aligns with, and supports business strategy, based on customer needs. Negotiate and agree the annual work programme with senior business stakeholders, ensuring it remains in line with the overall IT Strategy and guidelines from Portfolio Management.
• Ensuring safety and security in station operations as fundamental operational priorities.
• Maintain a broad and up-to-date understanding of the business and related systems. Identify business performance focus areas to Business Solutions Design to ensure the business is supported in creating and sustaining a competitive advantage and IT becomes a proactive and innovative enabler.
• Works with Service Management and Supplier/Partner management for optimisation of supplier relationship to support the business IT strategy, to deliver the services and products required and for financial planning of the business IT budget relating to Suppliers.

Qualifications & Experience

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree or Masters in Information Technology, Computer Science / Engineering and related qualifications.
• Minimum 10 years of management experience of which previous experience is at a senior level in IT, ideally within a customer delivery environment.
• Experience in leading delivery of business IT solutions, ideally in the travel & transportation industry is of advantage. Major account experience gained in both multinational and multi-cultural environments would be an added benefit.
• Proficient in Business/IS Strategy and planning, technical strategy and planning, service delivery, business change and relationship management.

You Will Have An Edge, If You Have

• Within delivery of business IT solutions, major account experience gained in both multinational and multi-cultural environments would be an added benefit.

At dnata, part of Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Summary

The Security Executive supports the Assistant Security Manager and the Head of Safety, Security, and Compliance in day-to-day operations. Reporting to the Assistant Security Manager, he/she will work closely with all departments in the company, including outsourced security vendors. He/she will assist the Assistant Security Manager in ensuring that aviation security measures are met.

Duties and Responsibilities

• Assist in ensuring dnata adheres to APD Security Directives.
• Manage access control systems and processes.
• Conduct investigations into security breaches and incidents.
• Assist in reviewing and updating Standard Operating Procedures (SOPs) to meet regulatory requirements.
• Assist in conducting security risk assessments to identify and address key risk areas.
• Enforce a security culture through engagement with business units.
• Identify and escalate breaches or concerns related to security, procedures, or systems.
• Issue staff passes and access rights for employees and contractors; ensure timely revocation and retrieval of passes upon resignation, and manage the secure disposal of access credentials.
• Support security incident response in the absence of the Assistant Security Manager.
• Oversee dnata Security Systems, including CCTV, EM Locks, drop arm barriers, and intrusion alarm systems.
• Issue parking decals for dnata staff and contractors; ensure accurate data submission to the finance department on a monthly basis for billing purposes.
• Assist in preparing and presenting security reports as needed.
• Conduct regular security checks and audits.
• Ensure 24/7 shift security deployment coverage across Catering, Cargo, and the Maintenance Base.
• Oversee 24/7 shift security coverage for all dnata contracted flights, including standard and non-standard services.
• Assist with airline/regulatory security audits of dnata operations.
• Address security findings from audits by ensuring timely closure of issues and integrating resolutions into operational processes and policies to enhance overall security effectiveness.
• Assist in developing and reviewing dnata’s Business Continuity Management Manual.
• Participate in emergency exercises organized by external stakeholders.
• Assist in developing and maintaining a training framework for staff on emergency response and business continuity.
• Assist in executing business continuity and resilience awareness initiatives.
• Assist in reviewing and updating corporate crisis plans and policies.
• Execute incident management plans for coordinated crisis response.
• Assist with additional duties as required.

Requirements

• Minimally attained Diploma/NITEC from a recognized tertiary institution
• Preferably with minimum 2 years’ experience with security policy work.
• Crisis Management & Business Continuity Management experience is appreciated
• Proficient in Microsoft Office Applications; Excel, Word, PowerPoint
• Preferably with Aviation background
• Preferably possess Class 3 driving license and be able to attain Airfield Driving Permit (ADP)

Summary

The Trainer, Ramp & Baggage Services will be responsible for all coordination and conduct of functional training programs, management of standards and procedures for Ramp & Baggage Services department.

Duties and Responsibilities

▪ Develop, organise, and maintain training programs/ materials

▪ Conduct Training needs analysis and identify soft skills developmental programs for staff to improve performance

▪ Evaluate department training programs and oversee evaluations or surveys

▪ Align training program with Head Office or adapt Head Office training content for local usage

▪ Monitor industry, training trends and recommend new teaching/ learning methods

▪ Ensure compliance to regulatory training requirements

▪ Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 4 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 2 years in training or leadership role

▪ ACTA certification or equivalent

Summary:
The HR Assistant Manager, Shared Services, is responsible for providing comprehensive support across the full range of HR functions, including HRIS, HR reporting, compensation and benefits, employee engagement, performance management, and policy development. This role will play a key part in developing and implementing HR policies, ensuring compliance with employment legislation, and driving process improvements. The successful candidate must have experience in creating HR policies and be well-versed in HR operations, systems, and best practices.

Key Responsibilities:

• Lead the development, implementation, and updating of HR policies, ensuring alignment with legal requirements and company objectives.
• Provide support for all HR functions, including compensation and benefits, employee communications and engagement, performance management, learning and development, and welfare programs.
• Troubleshoot HRIS issues in SAP and coordinate with IT personnel to identify and resolve system problems, ensuring system integrity.
• Conduct system customizations, functional testing, and process improvements to enhance HRIS capabilities.
• Develop Standard Operating Procedures (SOPs) for HR processes and drive internal training and knowledge sharing across the HR team.
• Participate in HR projects, plan and prioritize workloads to ensure resources are allocated to key HR processes, and meet agreed service levels.
• Develop and maintain HR dashboards, metrics, and reports to monitor key performance indicators (KPIs) and workforce trends, providing insights to the leadership team.
• Safeguard employee data by ensuring compliance with data protection policies, maintaining the accuracy of employee records, and managing employee insurance and leave programs.
• Advise Business Units on HR matters, ensuring timely and accurate guidance on all HR processes and policies.
• Collaborate with management to introduce HRIS enhancements, process improvements, and redesign efforts to increase operational efficiency.
• Ensure compliance with all workplace safety, security, and health policies, including adherence to employment legislation and company regulations.
• Oversee ad hoc HR projects and initiatives, ensuring they are completed on time and within scope.

Requirements:

• Minimum Degree in Human Resource Management or equivalent.
• Minimum 5 years of experience in HR operations, with proven experience in developing and implementing HR policies.
• Strong working knowledge of SAP HR and HRIS systems.
• Analytical, detail-oriented, and highly proficient in handling numerical data and generating reports.
• Experience in process redesign, change management, and implementing process improvements.
• Strong understanding of HR best practices, employment-related legislation, and compliance requirements.
• Ability to multi-task, manage priorities, and work effectively in a fast-paced, dynamic environment.
• Excellent communication and problem-solving skills, with a proactive and solution-oriented mindset.

Summary

The Safety Inspector support the Safety Team in the day-to-day operations. Reporting to Workplace Safety and Health Officer, he/she will work closely with all the departments in the company, including outsource service provider. He/she will assist the team to ensure that SMS is implemented and integrated throughout the organization

Functionally reporting to Workplace Safety and Health Officer, he/ she to ensure the company complies with the Workplace Safety and Health Act and Airport requirements.

Duties and responsibilities

• Assist in review the Safety Management System and consolidating data for Safety Monthly Reporting
• Support in review processes and workflows to improve operational effectiveness and meeting Key Performance Indicators (KPIs)
• Conduct regular inspections to assess safety performance, identify areas of improvement and monitor corrective and preventive measures
• Monitor and ensure that corrective actions taken are adequate and analyze safety and quality records for adverse trends
• Act as Secretary to Safety Action Groups (SAG) to follow up on outstanding issues and liaise with relevant parties on the closure
• Conduct monthly safety inspection and present the findings to stakeholder and carry out investigation for Serious Injury or fatality (SIF) and SIF potential cases
• Ensure respective departments submit their incident report promptly
• Ensure risk assessment on the work processes, equipment and workplace are carried out by the respective departments and review according to MOM regulations
• Ensure Service Providers and Contractors have submitted their Risk Assessment for review before commencement of work
• Conduct safety orientation to new employees and contractors before work commencement and support department’s assigned role in company’s Crisis Management Plan
• Support in conduction annual Safety audits on all department and follow up with the respective departments on areas that need improvement
• Assist in conducting monthly safety promotion activities annually to educate and remind staff on safety
• Maintain ongoing compliance with requirements of the relevant authorities as well as internal policies and procedures
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements:

• Minimum Degree/ Diploma from a recognized tertiary institution with 3 - 5 years of working experience managing safety aspect preferably in airline or aviation services
• Preferable a registered Workplace Safety and Health (WSH) Officer
• Working knowledge of ISO9001, ISAGO and with experience in safety audits

Duties and Responsibilities

Billing - Airlines Catering Services

· Maintain and update pricing in master menu as per contract and quotation in CT SAP system.

· Daily check and close flight information

· Weekly process of the draft invoice and payment letter for Air Vision airlines.

· Monthly process of invoices to airlines.

· Prepare and distribute Airline Reports to respective airlines.

Billing - NUH Catering Services

· Liaison with dnata-NUH team on the monthly billing data.

· Prepare invoices and distribute to dnata-NUH team.

· Upload the approved invoices to NUH portal.

· Monitor the payment from NUH.

· Monthly reconciliation of NUH outstanding invoices

Billing - Other

· Lounge Catering

· Ad hoc Charters

· External Catering

· Permits

· Laundry

Requirements

· Minimum Diploma with at least 2 years relevant accounting experience

· Knowledge of SAP system will be an added advantage

· Proactive, able to work independently and in a team

· Meticulous and able to meet tight timelines

· Competent in Microsoft Office Excel

Summary:

Indonesian Cuisine Chef ensures each menu item from his station(s) is/are prepared on time and meet the presentation style and quality standard required.

He or She also ensures that health and food safety standards are practiced and he helps troubleshoot any kitchen issues that may arise.

Job Duties and Responsibilities:

• Prepare Mise-en-place.
• Prepare meals as directed and according to recipe, menu specification and expected standard.
• Assist Sous Chef and Production Chef during Food Presentation.
• Ensure all prepared food is properly labelled with Day Sticker.
• Ensure personal and food hygiene practices are followed accordingly to standards set by Quality Assurance Department.
• Help to maintain general cleanliness in the Kitchen area and as well as the equipment for Kitchen use.
• Ensure staffs adhere to safety rules and regulation practices.
• Coordinate with the Housekeeping staff on the Kitchen cleaning timing schedules.
• Monitor and ensure food temperatures are within standard limits.
• Provide training, supervise and assign job to staff.
• Minimize wastage and optimize stock level of raw materials and ingredients.
• Monitor stock level of raw materials and products in the cold room or freezer.
• Submit wastage and spoilage report to Production Chef.
• Check and ensure weight of meals is prepared to specifications.
• Plan and order dry store items ahead actual requirement.
• Conduct daily cold room/freezer/equipment inspection.
• Raise Work Requisition and liaise with Facilities & Flight Kitchen Engineering Department (FE) on breakdown of equipment or damaged facilities.
• Undertake any other duties assigned by immediate superior.
• Conduct daily cold room/freezer/equipment inspection.

Job Requirements

• Minimum 3 years of experience in culinary operations
• Must have a comprehensive culinary background in a specific cuisine

The Customer Services Assistant provides assistance to customers at check-in counters. He/she ensures that passengers’ details match the information on travel documents and handles customer issues regarding flight operations and automated check-in systems. To maintain a safe working environment, he/she complies with all safety and/or security standards and reports safety and/or security breaches to officers and supervisors.

The Customer Services Assistant demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage. Furthermore, he/she is service-oriented, possesses good communication skills as well as handles passengers with special needs in an appropriate manner.

Duties and Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify passengers' identities at the gates
• Verify information on travel documents, passports and/or visas
• Provide support to special needs customers
• Handle customer issues regarding irregular flight operations
• Process customer documentation
• Handle customer issues regarding automated check-in systems
• Uphold safety and/or security standards
• Interpret and follow individual safety and/or security standards in the workplace
• Identify and report breaches of safety and/or security standards in the workplace

Requirements

• Minimum GCE 5 “N” levels and above
• Customer service experience preferred

Summary
The Flight Dispatcher is responsible for providing technical crews with operational information like weather, notams, flight plans, etc., required to operate aircraft safely, legally, and punctually while maximum payload at minimum cost.

Duties and Responsibilities

• Check/ compile all operational and flight movement messages pertaining to the flight and take appropriate actions when necessary
• Obtain/ analyze/ prepare operational flight plans
• Obtain/ analyze/ prepare all relevant aeronautical/weather information and check against airlines' operating requirements
• Ensure air traffic control (ATC) Flight Plans are filed with the appropriate authorities
• Liaise/coordinate regarding Flight Release, fuel figures, aircraft serviceability.
• Maintain flight watch on company VHF frequency and monitor flight progress.
• Calculate/ determine aircraft weights and performance limits
• Brief outbound crew on all operational matters pertaining to flight
• Handles Crew Administration, including arranging for crew HOTAC, transportation, allowances, alert & pick-up times, and any other crew matters.
• Maintain/ upkeep airlines’ manuals/ files and airport publications/ notifications
• Perform control duties, and weight & balance duties
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE ‘O’ Level with credits in English & Math
• Must have knowledge of aircraft weight & balance with supervisory experience
• Minimum 3 years of working experience in aviation industry

Summary
The Load Controller is responsible for performing weight & balance for all-passenger aircraft types and completing the load sheet within the stipulated ground time with all the required information.

Duties and Responsibilities

• Compile all messages pertaining to flight and take appropriate actions when necessary
• Coordinate with various parties for loads and load build-up
• Perform Load planning in accordance with all safety regulations and/or policies of airlines
• Check aircraft’s data, weights, and trim limits
• Brief and issue loading instructions to loading supervisors
• Obtain estimate/ final fuel figures from crew/ Operations Staff
• Check/Obtain final Loading Instructions/Report from Loading Supervisors and make amendments to load sheet when necessary
• Check for any variations before submitting Load sheet to Pilot-in-Command for approval
• Dispatch timely, all required operational messages
• Upkeep aircrafts’ weight and balance data, forms and manuals
• Close/ File Flight Report with all necessary documents/telexes
• Perform aircraft documentation duties, when required
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum GCE ‘O’ Level with credits in English & Math
• Relevant working experience with airline of related industry
• Experience in load planning is advantageous

Summary

As the heartbeat of any airport, the terminal serves as the primary point of interaction for travellers and a central hub for various airport activities. The role of a RBS Manager is pivotal in maintaining the integrity and functionality of the below-wing activities, directly impacting the overall passenger experience and the airport's reputation. The RBS Manager orchestrates the numerous facets of ramp operations, all of which contribute to a safe, secure, and enjoyable experience for passengers. It requires a combination of leadership, operational acumen, and a commitment to safety and customer satisfaction.

This role involves a broader strategic responsibility, ensuring the efficient operation of Ramp and Baggage Services across multiple terminals, with a focus on enhancing passenger experience, operational efficiency, and stakeholder engagement. The RBS Manager will provide operational leadership, execute strategic initiatives, and work closely with external and internal partners to ensure compliance with regulations and service standards.

Duties and Responsibilities

▪ Responsible for the day-to-day operations of the duty managers and shift team ensuring high standards of service delivery and operational excellence.

▪ Manage the full spectrum of Ramp & Baggage Services operations in your assigned terminal(s), including but not limited to check-in, departure and arrival handling,

▪ Serve as the point of escalation for the Duty Managers and teams. (must be contactable via the company-issued mobile phone 24x7)

▪ Serve as airline accounts escalation as well as engaging airline representatives regularly and ensure that issues raised are addressed promptly

▪ Co-ordinate and attend regular/ad-hoc meetings of airlines take meeting minutes and ensure prompt follow-up of all action items

▪ Work with CAAS and CAG where necessary pertaining to operational and safety issues involving the airlines in your assigned terminal(s)

▪ Serve as the point of contact for Ramp & Baggage Services for all airline audits of assigned airlines, and be responsible for audit preparation and readiness

▪ Be responsible for the coordination and facilitation of airline system trials, terminal moves, system cutovers for airlines)

▪ Monitor the daily shift reports (including on weekends) sent by the Duty Terminal Managers under your charge and take ownership to resolve follow-up items

▪ Ensure that Duty Terminal Managers report all relevant incidents in dHub where necessary and keep Head of Ramp & Baggage Services informed

▪ Work with Resource Planning and Human Resources to ensure sufficient staffing levels to deliver on Service Level Agreements (SLAs)

▪ Be responsible for planning and ensuring that all staff are current in all mandatory certifications required to perform their jobs.

▪ Be responsible for the development, appraisal and discipline of the teams within your designated terminal(s)

▪ Provide leadership during crises, managing escalations and ensuring swift resolution of incidents.

▪ Work closely with the finance team to monitor budget allocation, staffing, and resource utilization to achieve operational efficiencies.

▪ Execute process improvements and innovative solutions to enhance Ramp & Baggage Services operations.

▪ Act as deputy to the Head of Ramp & Baggage Services when required, contributing to strategic planning and decision-making processes.

▪ Any other duties assigned by the Head of Ramp & Baggage Services

Requirements

▪ Possess a degree or higher from a recognised institution, or demonstrable experience in lieu of a degree

▪ At least 7 years of experience managing operations at an airport, airline or ground handling company

▪ Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis

▪ Willing to monitor the shift reports from Duty Managers 7 days a week

▪ Well-versed in the full spectrum of ramp operations

▪ Able to lead and motivate large teams to deliver operational excellence

▪ Must be comfortable working in a high-stress operational environment and be able to make sound decisions in crises

Summary

The HR Executive, Shared Services, is responsible for providing administration support for full range of HR functions which includes HRIS, HR Reporting Compensation and Benefits, Employee Communications & Engagement, Welfare, Performance Management, Learning & Development, Processes, Policies etc.

Duties and Responsibilities

• Troubleshoot production issues in SAP, coordinates with other IT personnel from identification through resolution of issues.
• Conducting system customization and functional testing to ensure enhancements, patches, fixes, and product updates work to specification.
• Introduce HRIS enhancements and process improvements within the team by engaging in internal training and knowledge sharing within the team, including SOP development.
• Participate in HR projects. Plan and prioritize workload to ensure key HR processes have the resource to provide the agreed services levels
• Develop and maintain HR metrics, dashboards, and reports to monitor key performance indicators (KPIs) and workforce trends.
• Prepare reports of data results and present findings to leadership team
• Performs the administration of all HR functions which include Staffing, Compensation & Benefits, Employee Communications & Engagement, Welfare, Performance Management, Processes, Policies etc.
• Maintain and upkeep employees’ database and provide advice to respective Business Units on all HR matters timely and accurately
• Maintain employee data by ensuring the accuracy of records in both HR systems and e-personal files
• Safeguard the employee database by ensuring compliance, data integrity, and security
• Oversee the benefits program, including leave management and employee insurance.
• Undertake ad hoc projects as and when required
• Ensure compliance with all workplace safety, security, and health policies and procedure

Requirements

• Minimum Degree in Human Resource Management or equivalent
• Minimum 3 years’ experience in HR Operations preferred
• Strong working knowledge of SAP HR.
• Analytical, meticulous, detail-oriented with strong numerical competency
• Proactive mindset and ability to solve problems
• Experience in process redesign and change management will be an advantage
• Good understanding of common HR practices and Employment related legislation
• Ability to multi-task and thrive in a fast-paced environment

Summary
As the heartbeat of any airport, the terminal serves as the primary point of interaction for travellers and a central hub for various airport activities. The role of a Terminal Manager is pivotal in maintaining the integrity and functionality of the terminal, directly impacting the overall passenger experience and the airport's reputation. The Terminal Manager orchestrates the numerous facets of terminal operations, all of which contribute to a safe, secure, and enjoyable experience for passengers. It requires a combination of leadership, operational acumen, and a commitment to safety and customer satisfaction.

Duties and Responsibilities

• Responsible for the day-to-day operations of the assigned terminal(s)
• Manage the full spectrum of Ramp & Baggage Services operations in your assigned terminal(s), including but not limited to check-in, departure and arrival handling, arrival services (lost & found), excess baggage & ticketing, and lounge(s)
• Manage a team of Duty Terminal Managers on shift duties, as well as the larger team of RBS staff in the assigned terminal(s)
• Serve as the point of escalation for the Duty Terminal Managers and other teams your assigned terminal(s) (must be contactable via the company-issued mobile phone 24x7)
• Manage airline accounts in the assigned terminal(s) — engage airline Station Managers and their representatives regularly and ensure that issues raised are addressed promptly
• Serve as the point of contact for airlines in the assigned terminal(s)
• Co-ordinate and attend regular/ad-hoc meetings of airlines in the assigned terminal(s), take meeting minutes and ensure prompt follow-up of all action items
• Work with CAAS and CAG where necessary pertaining to issues involving the airlines in your assigned terminal(s)
• Serve as the point of contact for Ramp & Baggage Services for all airline audits of assigned airlines, and be responsible for audit preparation and readiness
• Be responsible for the coordination and facilitation of airline system trials, terminal moves, system cutovers for airlines in your assigned terminal(s)
• Monitor the daily shift reports (including on weekends) sent by the Duty Terminal Managers under your charge and take ownership to resolve follow-up items
• Ensure that Duty Terminal Managers report all relevant incidents in dHub where necessary and keep Head of Ramp & Baggage Services informed
• Work with Resource Planning and Human Resources to ensure sufficient staffing levels at your assigned terminal(s) to deliver on Service Level Agreements (SLAs)
• Be responsible for planning and ensuring that all staff in your designated terminal(s) are current in all mandatory certifications required to perform their jobs.
• Be responsible for the development, appraisal and discipline of the teams within your designated terminal(s)
• Provide absence coverage for other Terminal Managers
• Any other duties assigned by the Head of Ramp & Baggage Services

Requirements

• Possess a degree or higher from a recognised institution, or demonstrable experience in lieu of a degree
• At least 5 years of experience managing operations at an airline or ground handling company
• While this role has regular hours, candidates must be able to perform shift duties where required to supervise operations in the assigned terminal(s)
• Willing to hold the company-issued mobile phone and respond to escalations on a 24x7 basis
• Willing to monitor the shift reports from Duty Terminal Managers 7 days a week
• Well-versed in the full spectrum of customer service operations (i.e. check-in, departure and arrival handling, excess baggage & ticketing, arrival services (lost & found), and lounges)
• Able to lead and motivate large teams to deliver operational excellence
• Must be comfortable working in a high-stress operational environment and be able to make sound decisions in crises
• Candidates with a proven track record in a similar role may be considered for the Senior Terminal Manager role