Total 80 job vacancies by Concorde Hotel Singapore

Job Responsibilities:

• To repair and troubleshoot all air conditioning, refrigerated and electrical systems including auxiliary throughout the hotel
• Service, repair and maintain all mechanical and electrical equipment throughout the hotel
• To ensure all audiovisual equipment and system are maintained to manufactures specification to ensure trouble free operation at all times
• To carry out planned maintenance programmes for servicing as directed from time to time
• To conduct inspection of guestroom and public area daily and rectify unsightly wallpaper, plastering, masonry, plumbing fittings, air conditioning, fire system and light fused within shift operation
• Ensure One Stop Service request are carried out within 12 minutes
• Check all mechanical and electrical systems on equipment inclusive of servicing and checking of system control circuits

Job Requirements:

• Positive attitude
• Guest-oriented
• Meticulous with an eye for details
• Able to work in fast-paced environment

Job Descriptions

• Oversee hotel telephone operations, including staffing, scheduling, and performance management.
• Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
• Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
• Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
• Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
• Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

• Proven experience in a call center management role, preferably within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Able to work rotating shifts, weekends and public holidays

Job Responsibilities:

• Answer/Transfer all calls in a polite manner with accuracy and efficiency in accordance with the SOP
• Listen to caller/guest request(s) carefully and action the request(s) accordingly
• Record all maintenance requests at the One Stop Service portal
• Review logbook, notice board, traces etc for latest information, to follow up accordingly
• Liaise with Maintenance Company on outstanding telephone faults
• Prepare the required reports for the auditors

Job Requirements:

• Positive attitude
• Detail-focused and guest-oriented
• Good communication
• Able to work independently and in a team
• Able to work on rotating shifts including midnight shift

Job Responsibilities:

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are properly filled up. Check out departing guests based on the established procedures
• Inform other Departments and Outlets of arrivals, room changes checkouts and special arrangement
• Handle all guest enquiries referred to them either over the telephone or personally
• To action on requests or requirements of incoming guests to ensure guest satisfaction and smooth operation
• Maintain a friendly, neat, pleasant and professional image to guests
• Provide courteous services to guests and responds promptly and tactfully to guest’s complaints, requests and enquiries
• To be kept informed of all functions, events, and promotions going on in the hotel
• Handle simple function of cashiering based on the established procedures
• Welcome and escort guests to room. Explain in room features and facilities

Job Requirements:

• Positive attitude and team player
• Good communication and public relation skills

Job Descriptions

• Oversee hotel telephone operations, including staffing, scheduling, and performance management.
• Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
• Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
• Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
• Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
• Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

• Proven experience in a call center management role, preferably within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Able to work rotating shifts, weekends and public holidays

Job Responsibilities:

• Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactions
• Work in conjunction with Finance to maintain and minimize levels of account receivables
• Report on a regular basis to the FOM on the performance of the Front Office against operations and human resources performance. Analyze variances and monitor the impact of initiatives and corrective actions
• Manage the training and development of the team with an eye toward maximum Host’s satisfaction, productivity and guest satisfaction
• Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with the team
• Deal with problems and complaints received from guest and act upon immediately to ensure guest satisfaction
• Co-ordinate the Front Office operations for Sections under their supervision, including Reception, Concierge, Bellman, Doorman and Operator to ensure guest service excellence and adherence to standards and procedures at all times
• Contribute and actively participate and implement any activities to upgrade and improve service concept and operations
• Operate the Department with Hotel policies as they are related to the ethical codes, standards of good business practice and local laws and regulations
• Be well versed and ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Hotel policies. Ensure the team are aware of their duty of care as determined by legislation and that they maintain completed familiarity

Job Requirements:

• Strong interpersonal skills
• Detail-focused and guest-oriented
• Excellent leadership and problem-solving skills
• Strong verbal and written command of English

Job Responsibilities:

• Service, repair and maintain all mechanical and electrical such as fan coil units, air handling units, electrical equipment, fire equipment, plumbing equipment, laundry equipment, guestroom technical systems and all other technical equipment throughout the hotel
• Carry out planned maintenance programmes for servicing
• Maintain daily log sheets for recording of temperatures and pressures of all air conditioning chillers, freezers and cold rooms and changing of temperature recording charts
• Check all mechanical and electrical systems on equipment inclusive of servicing and checking of system control circuits
• Assist to reduce workloads of other technicians
• Assign as fire fighter’s role during emergency periods
• Assist in keeping workshop areas, plant room and other machinery rooms clean at all times
• Carry out shift duties, split shifts or when called upon to perform odd duties if required

Job Requirements:

• Good analytical and problem-solving skills
• Able to work rotating shifts and on weekends/public holidays

Job Responsibilities:

• Clean both bed and bathroom, change and count used linen daily, replace guest-supplies and vacuum room-carpet daily (according to ABC’s of Housekeeping)
• Clean and stock up work trolley daily
• Attend to guest requests immediately
• Report any discrepancy room to Housekeeping Department

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Meeting deadlines

Job Responsibilities:

• Lead/facilitate the transfer of information regarding priorities, assignments and problem solving at various briefing sessions each day
• Ensure all team members under your supervision are scheduled according to the hotel’s level of business and daily check staffing availability
• Organize inventories and ensure clean, systematic storage of all food items
• Ensure a clean kitchen, hygienic work procedures and high safety standard
• Manage food cost whilst achieving high food quality
• Support senior leadership by developing and assuming basic management responsibilities
• Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring

Job Requirements:

• Positive attitude and a team player
• Able to work rotating shifts and weekends/public holidays

Job Responsibilities:

• Checking of Next Day’s Arrivals
• Keep one informed of the available rooms for sale and help maximize room sales by up-selling
• Attend to all incoming calls with pleasant and polite manner following the SOPs
• Confirm and process the reservations received from telephone calls accordingly to the established procedures
• Respond promptly and tactfully to guests’ booking requests and inquiries using the set standards, via email or fax immediately
• Input reservations received from OTA (On-line Travel Agent) into the in-house system (PMS)
• Update details in the PMS for all bookings that are booked by the Central Reservations System (2-way interface)
• Prepare the special requests for guests’ amenities (for example; fruit plates, boxes of chocolates, wine) to the Room Service Department daily
• Check next day arrivals from all OTAs to ensure that the bookings are in order. Follow through if there are any discrepancies

Job Requirements:

• Good interpersonal skills
• Able to work independently and in a team
• Able to work in fast-paced environment
• Detail-focused and guest-oriented
• Able to work on rotating shift and saturday

Job Responsibilities:

• Vacuum Carpets / Corridors on rotation
• Dry and wet mop floors on schedule
• Machine Scrub and polish floor
• Clean all fixtures, mirrors, glasses, planters, ashtrays etc
• Collect and deliver soiled and clean linen to the floor pantries
• Report broken fixtures, equipments and furnitures immediately
• Attend to rest rooms as assigned and clean function rooms
• Collect cleaning and guest supplies from store
• Clean and maintain the working tools, equipments and machineries

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment

Job Responsibilities:

The Bell Attendant plays an important role as they are the person to provide the first impression to arriving guests. They are always well groomed, confident, and pleasant when in contact with guests. Their duties include having to greet guests, direct them for check-in, escort them, and carry their luggage to rooms. They are vigilant and ensure that guests’ belongings are safe and secure, and check to ensure that labels are tagged to the correct luggage in the storage room.

• Explain room's amenities and facilities to guests
• Good knowledge of tourist areas around property
• Always keep a professional image at the workplace and when with guests
• Communicate and relate well with others at the workplace
• Ensure that the service vision is shown through service provided to guests
• Provide bell services to guests such as escorting and delivering luggage
• Provide workplace safety and security
• Put in extra effort and provide go-the-extra-mile service to guests
• Use essential functions of a mobile device to aid in job duties
• Provide support to other departments when needed

Job Requirements:

• Good command of English
• Positive attitude
• Service-oriented

Job Description

• Assist in managing daily operations of the hotel club, including the front desk and guest services,
• Ensure that all facilities are clean, well-maintained, and meet quality standards.
• Coordinate with maintenance and housekeeping to address any issues promptly.
• Address guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
• Promote club services and amenities to guests.

Reqiurements

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to handle stressful situations.

Job Descriptions

• Oversee hotel telephone operations, including staffing, scheduling, and performance management.
• Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
• Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
• Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
• Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
• Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

• Proven experience in a call center management role, preferably within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Able to work rotating shifts, weekends and public holidays

Job Responsibilities:

• Set-up, dismantle, store, maintain, handle and use of all products and resources required for outlet according to set standards. This includes the tidiness and cleanliness of all work and service stations
• Deliver products and services that achieve the set standards
• Check guest satisfaction, receive feedback, and report and provide feedback for improvement of products and services
• Participate in the trainings provided, and apply them on the job to achieve set standards and to keep the brand promise
• Complete initiatives to achieve or exceed monthly budget targets
• Contribute in building a conducive and productive working environment and a strong section team

Job Requirements:

• Positive attitude and team player
• Service-oriented