Total 15 job vacancies by C.k. Tang Limited

Responsibilities:

Business Intelligence and Reporting

• Collaborate closely with stakeholders to understand and fulfill data needs, providing actionable insights.
• Design and maintain Key Performance Indicators (KPIs) to evaluate and monitor business metrics.
• Create and optimize interactive dashboards in AWS QuickSight, transforming complex data into accessible visualizations for decision-makers.
• Generate automated and ad-hoc reports for management to track and analyze critical metrics.
• Customize dashboards to meet specific reporting requirements across business units, ensuring they are user-friendly and provide comprehensive views of key performance metrics.

Data Collection and Integration Planning

• Collaborate with the IT Team to plan and coordinate data collection and integration efforts, ensuring data from various sources, such as sales transactions, customer interactions, and inventory records, is effectively captured and managed.
• Support the development and maintenance of data pipelines to ensure accurate and timely data availability for analysis.

Data Quality and Governance

• Ensure data accuracy, completeness, and consistency across all datasets.
• Implement and enforce data governance standards and policies.

Cross-Functional Collaboration

• Act as a bridge between technical and non-technical teams, translating business needs into technical requirements.
• Collaborate with various departments to gather requirements and develop effective data solutions.

Ad-Hoc Analysis & Support

• Provide ad-hoc analysis and insights as needed to address specific business challenges or support key initiatives.
• Troubleshoot and resolve data issues, queries, and discrepancies in reports or visualizations.
• Any adhoc tasks as and when assigned by immediate superior.

Requirements:

• Bachelor’s degree in Business Analytics, Data Science, Statistics, Information Systems, Economics, Accounting, or a related field.
• Proven experience as a Business Intelligence Analyst, ideally in the retail industry, with a focus on business intelligence and dashboard creation.
• Strong understanding of retail business processes and trends.
• Proficiency in AWS QuickSight and Snowflake, or equivalent cloud-based BI and data warehouse platforms.
• Proficiency in Advanced Ms. Excel formula and data model.
• Proficiency in SQL for querying and managing data is essential.
• Experience with Python is advantageous, particularly for data manipulation, automation, and machine learning.
• Strong analytical and critical thinking skills with a problem-solving mindset.
• Effective communication and collaboration skills.
• Ability to work independently in a fast-paced and dynamic environment.

Responsibilities

• Consistently uphold a high standard of customer satisfaction.
• Ensure daily operational readiness for the Customer Service Counter, Telephone System, and Loyalty Management.
• Address customer queries and feedback (in-person, by phone, or in writing) promptly and professionally.
• Review, investigate, and follow up on all received complaints and cases.
• Act as part of the response team for customer_service@tangs.com.
• Provide customers with accurate, up-to-date information on TANGS policies, procedures, birthday treats, services, and promotions, including any necessary tracking and reporting.
• Issue TANGS eGiftCards for corporate redemptions and walk-in sales based on customer requirements.
• Support loyalty card member inquiries and assist with database management (including timely data entry and rebate adjustments).
• Handle GST refunds and provide cashiering support, especially during store events, peak periods, or as needed.
• Perform Operator duties according to the planned duty roster.
• Support Click & Collect services, including processing tangs.com orders, gift wrapping, and greeting card sales.
• Fulfill customer service responsibilities at both TANGS at Tang Plaza and TANGS VivoCity locations.
• Maintain a clean and organized Customer Service Counter and operator’s room.
• Any other duties assigned by your immediate supervisor/manager.

Requirements

• Minimum 'O' Level
• Prior experience in Customer Service will be an advantage
• Cheerful personality and well-groomed
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to use computer systems effectively.
• Able to work retail hours, weekends and public holidays
• Entry level candidates are welcome to apply

Responsibilities:

• Keeping surveillance on potential criminals and errant staff. Regular monitoring on CCTV.
• Performing random checks on workers
• To investigate and report on any criminal acts, losses, accidents lives and property
• To check and ensure all fire safety equipment, alarm and cameras systems are in good working condition
• To conduct frequent checks that all fire exits are not obstructed
• Enforce the company’s security policies, procedures
• Coordinate and administer security clearances
• Allowing evacuation in the case of emergencies
• To be available and attend to any emergency calls during and after office hours
• Manage loss prevention, safety incident loss, and crime management function
• Monitor safety standards and coordinate with local law enforcement agencies when necessary
• Any other duties which may be assigned by the immediate supervisor/manager from time to time

Requirements:

• Candidate must possess at least a Primary/Secondary School/"O" Level or Professional Certificate/NiTEC, any field
• At least 2 year(s) of working experience in the related field is required for this position
• Preferably Non-Executives specializing in Security/Armed Forces/Protective Services or equivalent
• Full-Time position(s) available
• With valid Security License (RTT)
• Willing to work on Weekends and Public Holidays
• Rotating Shift

• To provide information such as the unique selling points and features and benefits of the merchandises to customers and assist them in their shopping needs in a courteous and professional manner.
• To provide up-to-date and accurate information to customers on Tangs’ policies, procedures, services and promotions and to address customers’ queries and feedback in an efficient and effective manner.
• To adhere to Tangs Service Standards when attending to customers.
• To perform the physical count of merchandise inventory and to inform the Supervisor of any discrepancies, defective, broken or markdown items.
• To manage the replenishment, transfer or return of merchandises
• To conduct routine checks on merchandise displays and arrangement, fixtures and sales area to ensure the adherence to the housekeeping standards.
• To perform other duties like requisition of signage, gift-wrapping, follow-up on alterations, repairs, reservations, deliveries etc.
• Handle cashiering duties.
• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

Responsibilities:

• Provide technical support to retail stores via phone, email, or in-person
• Troubleshoot and resolve IT issues related to point-of-sale systems, printers, scanners, and other retail hardware
• Install, configure, and maintain retail software applications and systems
• Perform routine maintenance and upgrades to ensure optimal system performance
• Collaborate with store staff to identify and address IT-related issues
• Document incident resolutions and maintain accurate records
• Ensure secure and stable network connectivity for stores, including Wi-Fi and broadband connections
• Stay up-to-date with industry trends and emerging technologies to improve retail IT operations
• Proactively provide enhancements to enhance overall store operations

Requirements:

• Minimum 1 year of experience in IT support or a related field
• Knowledge of retail IT systems, POS hardware and software
• Excellent problem-solving and analytical skills
• Effective communication and customer service skills
• Ability to work in a fast-paced environment and prioritize tasks efficiently
• Passionate about networking technologies, routers, switches, etc
• Minimum NITEC cert in IT relevant field
• Familiarity with networking concepts and technologies

Responsibilities:

Partnership Marketing

• Support in developing and maintaining marketing partnerships across various industries such as banks, payments, online travel agents, taxfree operators, and more.
• Primary support for marketing partnership programs, assisting with proposals, ROI projections, communications planning, setting mechanics, launch, tracking, and monthly post-mortem.
• Facilitate and execute mechanics and comms activities such as in-store roving, promoters, KOLs, blog articles etc.
• Work with internal stakeholders such as Marketing, Operations, E-commerce, and Finance to execute and maintain marketing partnership programs.

CRM Planning & Operations

• Support in monthly new member acquisition programs across internal efforts and partner channels.
• Monitor and track acquisition cost and new member metrics.
• Facilitate membership program deals and benefits with external partners such as F&B, banks, hospitality, and more.
• In charge of Loyalty Marketing & Partnerships GWP and/or perks for new members and partners.
• Support eDM and SMS database segmentation and blast generation
• -Any adhoc tasks as and when assigned by your supervisor

Requirements, Skills & Experience:

• At least 2+ years experience in marketing, CRM, and/or partnerships
• Experience from industries such as retail, shopping mall, F&B, and digital apps, would be advantageous.
• Excellent project leadership and project management skills and ability to juggle between projects and priorities
• Strong in using Microsoft Excel to churn raw data into analytics.
• Experienced in creating reports and presentations to stakeholders and partners
• Analytical and business-minded.
• Strong communication and interpersonal skills
• High level of initiative and capacity to work under pressure.
• Desire to explore new ideas and ways of doing things with a can't-is-not-an-option attitude.
• Strong work ethic and integrity, maintaining timeliness, discipline, and professionalism.

Responsibilities:

Operation and Administrative Support

• Provide comprehensive administrative and sales support to the business, including handling inquiries and coordinating meetings with vendors and internal stakeholders.
• Check sell-through and process Purchase Orders (POs) or other POs related administration efficiently and accurately.
• Handle supplier invoices, verifying and submitting them for approval in a timely manner.
• Prepare new System Department Class/Subclass for new vendors and maintain the integrity of our system codes such as SKUs.
• Monitor inventory levels and ensure appropriate stock levels are maintained to meet demand.

Merchandising Reporting

• Prepare monthly reports and post-mortem analyses after every promotion.
• Generate daily sales by department and subclass accurately, ensuring data integrity.
• Update price changes and purchase orders promptly to reflect current information.
• Print out sales reports for concessionaire suppliers and distribute them as necessary.
• Process Indent Purchase Summary and Indent Advance Orders efficiently and accurately.
• Coordinate or support related matters with vendors or other departments as needed.
• Any other ad-hoc duties as and when assigned by your supervisor

Requirements:

• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and analysis.
• Prior experience in retail merchandising or related roles is a plus.
• Familiarity with merchandising software and systems is an advantage.

Responsibilities:

Campaign & Concept

• Lead 360-degree marketing campaigns to boost footfall and sales across TANGS stores and online platforms.
• Drive campaign ideation, creative, activations, digital marketing, PR, advertising, and communications.
• Strategize marketing initiatives for the Home concept, ensuring tailored approaches for customer segments.
• Analyze digital marketing and in-store promotions for enhanced ROI and effectiveness.
• Monitor foot traffic, aligning insights with business objectives for accurate performance reporting.
• Manage marketing budget, ensuring accurate spending records and summaries.

Stakeholder Collaboration

• Coordinate integrated marketing functions for festive campaigns to achieve common goals.
• Foster smooth workflow with internal stakeholders like Merchandising and E-commerce.
• Manage relationships with external agencies and partners to support marketing initiatives.

Communications

• Manage TANGS communications calendar for campaign support.
• Write marketing collateral including e-dms, brochures, OOH, and online banners.
• Work with design team to ensure creatives align with TANGS’ brand positioning.

Project Management & People

• Execute designated business enhancement projects.
• Collaborate with stakeholders to establish project specifications, timelines, and budgets.
• Supervise junior members in the Marketing team.
• Lead by example, promoting best practices in processes and teamwork.
• Any other adhoc duties as and when assigned by your immediate superior.

Requirements:

• Minimum 3 years of consumer marketing experience.
• Experience in retail, shopping mall, F&B, fashion, beauty, or home industries preferred.
• Proficient in digital marketing channels: social media, email marketing, SEO, PPC.
• Excellent project leadership and management skills.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Excel, social media management, and presentation creation.
• Effective communication and interpersonal abilities.
• Ability to work well under pressure with high initiative.
• Openness to new ideas with a proactive attitude.
• Strong work ethic and professionalism.

Responsibilities:

• Scan and upload employee P-files and documents into the HR system in a timely and
• accurate manner.
• Organize and maintain electronic files and records according to established procedures.
• Ensure strict confidentiality and security of all employee information and records.
• Follow guidelines and protocols for handling sensitive information and maintain
• compliance with data protection regulations.
• Collaborate with HR team members to ensure smooth and efficient documentation
• processes.
• Any other adhoc duties as and when assigned by immediate superior.

Requirements:

• Prior experience in administrative roles or data entry preferred.
• Knowledge of Microsoft Excel
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in using office equipment such as scanners and computers.
• Excellent organizational and time management skills.
• Strong communication skills and the ability to work effectively within a team.

Responsibilities:

• Ensure that promotion products are accurately created and promotion mechanics are correctly set up within the content management system.
• Conceptualize and plan promotional campaigns for different categories, including Fashion, Beauty, and Home.
• Identify opportunities for promotions and types of promotional activities to execute, based on market trends, customer behavior, and business objectives.
• Work closely with the marketing team and other relevant departments to maximize awareness and engagement with promotional campaigns.
• Curate products for campaigns and editorial content based on performance reports and market analysis.
• Prepare and conduct post-mortem reports to evaluate the success of promotional campaigns.
• Any other adhoc tasks as and when assigned by your immediate superior

Requirements:

• Currently pursuing Diploma in Business Management or any other related course
• Possess a good knowledge of Digital Marketing, including expertise in SEO and proficiency in conducting Keyword Research.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Highly organized with impeccable attention to detail and the ability to manage multiple projects simultaneously.

Responsibilities:

Human Resource Administration

• Support recruitment by posting vacancies on various job boards
• Coordinate interviews and administer tests as appropriate
• Support and participate in career fairs and internship fairs
• Verify timesheets for interns, part-timers and temporary staff
• Assist in contract preparation and liaise with interns and new hires on onboarding documents
• Administer and monitor work pass applications, renewals and cancellations
• Assist in employees onboarding and offboarding such as staff card, lanyard and ORBA card
• Assist in scanning and filing of p-files and HR documents and ensure all documents are organized and secured
• Update HR policies and forms in the employee portal
• Respond to employee inquiries in a timely manner
• Assist in the set-up of the venue, coordination and packing of goodie bags for employee engagement activities such as townhall, appreciation lunch, group exercise and health talk sessions
• Assist in training registration for courses and track training attendance and evaluation
• Assist in organising employee satisfaction surveys
• Arrange delivery of condolences wreath or wellness fruit basket
• Liaise with vendors to print name cards
• Process gift declarations, birthday gift cards

Office Administration

• Ensure stationery and pantry supplies are adequately stocked by ordering when required.
• Obtain quotations, raise PO and process invoices as well as perform price checks annually.
• Update expenses listing and ensure that stationery and pantry orders are within budget.
• Handle annual membership subscription for SBF and SRA.
• Receive and sort daily mails and documents
• Arrange for courier delivery of documents and parcels
• Liaise with the cleaners to maintain the cleanliness of the office
• Monitor and assign workstations
• Set-up meeting room and serve refreshment for Board meetings
• Receive and attend to guests as required
• Cover receptionist duties as required

Requirements:

• Team player who takes ownership of tasks and works collaboratively with colleagues to contribute to a positive team environment.
• Ability to multitask, and deliver under timelines
• Fluency in English is required, both spoken and written
• Good communication skill and interpersonal skill to engage with employees
• Proficiency with Microsoft applications including Word & Excel
• Meticulous and organized
• Takes pride in their work
• Positive attitude with a growth mindset

Responsibilities:

• To provide information such as the unique selling points and features and benefits of the merchandise to customers and assist them in their shopping needs in a courteous and professional manner.
• To provide up-to-date and accurate information to customers on TANGS’ policies, procedures, services and promotions and to address customers’ queries and feedback in an efficient and effective manner.
• To adhere to TANGS Service Standards when attending to customers.
• To achieve sales target.
• To perform the physical count of merchandise inventory and to inform the Supervisor of any discrepancies, defective, broken or markdown items.
• To manage the replenishment, transfer or return of merchandises
• To conduct routine checks on merchandise displays and arrangement, fixtures and sales area to ensure the adherence to the housekeeping standards.
• To perform other duties like requisition of signage, gift-wrapping, follow-up on alterations, repairs, reservations, deliveries etc.
• Handle cashiering duties.
• Any other duties which may be assigned by your immediate supervisor/manager from time to time.

Requirements:

• Minimum 'N' Level
• Prior experience in retail will be an advantage
• Cheerful personality and well-groomed. Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment
• 5-day work week. Able to work retail hours, weekends and public holidays
• Entry level candidates are welcome to apply

Responsibilities:

Recruitment

• Drive talent acquisition efforts, exploring relevant channels in the retail industry.
• Strengthen employer branding by creating an attractive Employee Value Proposition (EVP) to attract and retain top talent.
• Collaborate with business leaders and HR partners to understand talent needs and ensure accurate job descriptions for candidate identification.
• Conduct pre-screening interviews, aptitude tests, and utilize profiling tools for skills, experience, and culture fit assessment.
• Participate in interviews with hiring managers, providing guidance to enhance their interviewing skills.
• Enhance the interview and onboarding experience
• Conduct induction programme for new hires

Operational Excellence

• Conduct reference checks, handle salary negotiations, prepare employment contracts, and facilitate work pass applications.
• Analyze HR metrics and trends to identify areas for improvement.
• Participate in the annual budgeting exercise.
• Streamline processes to enhance efficiency.
• Manage internal staff communication channels

Employee Engagement

• Organize annual employment satisfaction surveys, analyze results, and support action plans as needed
• Plan and coordinate employee activities with diversity and inclusion mind, such as appreciation lunch, group exercise, health talks and CSR events
• Maintain the yearly event calendar

HR System and HR projects

• Project manage and collaborate with cross-functional teams and the HRMS vendor to ensure successful implementation of the new system.
• Troubleshoot and resolve system issues while acting as a liaison between HR and IT.
• Lead and participate in ad hoc HR projects, such as job redesign initiatives, HR policy reviews and updates, the development of internal referral programs, and new hire buddy programs

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 3-5 years of HR business partner or talent acquisition experience
• Strong knowledge of employment laws and regulations
• Exceptional interpersonal and communication skills
• Personable and approachable while being firm, fair and objective with decisions
• Problem-solving and conflict resolution abilities
• Ability to build strong working relationships at all levels of the organization
• Experience in retail or service industry
• Good analytical and project management skills

Key Responsibilities:

• Merchandise Strategy, Financial Planning and Analysis Responsibilities
• Manage sales & marketing plans with Merchandise Planning department
• Branding & Marketing Responsibilities, including online initiatives to achieve Omni channel budget
• Monthly sales, marketing, cost , traffic, acquisition reporting to EXCO

General Responsibilities

• Manage the merchandising function to meet concept unit goals for sales and profits and through the effective planning of the activities.
• To review effective merchandising & workflow process guidelines for implementation by the merchandising team. To achieve better WIP (work in progress) with all units.
• Oversee the profitability of various portfolios of the concept units. Identify profitable and non-profitable areas and review or expand variable business opportunities.
• To develop and sustain relationships with all suppliers.
• Ensure profit maximization by managing inventory reserves and damages.
• Reviews, analyses, and determines merchandise requirements.
• Oversee & drive Retail Management System upgrade, vendor management, solutions, UPC upload for online sales.
• Report on local & global Trends monthly.
• Develop and maintain open-to-buy, merchandise strategies, replenishment programs to achieve financial plans in partnership with Merchandising & Merchandising Planning department.
• Coordinates regular meetings with stores for the purpose of reviewing business trends, providing input and assistance on technical areas.

Branding & Marketing Responsibilities

• Establish marketing calendar and ensure effective usage of marketing dollar through right choice of platform for both Loyalty Management and non-Loyalty Management base.
• To give clear brief to visual and operations team to ensure it is correctly interpreted in all stores.
• To guide team/negotiate for and present through in-store animation of key launches/animations (at brands, vendor group, concept level).
• To differentiate, create visibility for the stores and in turn creates top-of-mind recall and position Tangs as a favourable destination for shoppers.
• To propose and evaluate new market opportunities based on International & Regional Consumer Trends.
• Bring new market brands to Tangs.com with exclusive market rights
• Any other duties which may be assigned by your immediate supervisor/manager from time to time

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field
• 2-3 years of working experience in the retail industry merchandising
• Proven track record in category management, product/brand assortment and vendor management
• Good project management skills with experience in pop up/event planning and in planning changes for layout
• Pro-active self-starter with strategic and analytical thinking skills
• Team player who co-operates well and thrives in a very competitive environment
• Excellent communication & negotiation skills
• Effective Planning & Organization Skills/ Ability to lead and control business operation
• Entrepreneurial Skills: trendspotting, innovative, good business judgment and acumen

Responsibitilies:

System Maintenance and Support

• Monitor and maintain the stability and performance of existing Java-based system (Retail Management System).
• Provide timely resolution to system issues and user queries.
• Collaborate with business users to gather requirements, understand requirements, provide technical support and address functionality-related concerns.
• Liaise with vendors for system changes, upgrades, and issue resolution.
• Perform necessary data patching for the system under responsibility.
• Oversee and perform routine server maintenance tasks to ensure optimal performance.

Application Design, Development, Testing

• Participate in the development and enhancement of Java-based applications.
• Participate in the development and enhancement of PHP-based applications.
• Upkeep of development standards and strategy.

Database Management

• Utilize SQL skills to manage and optimize database performance.
• Execute SQL queries for data analysis and troubleshooting purposes.
• Implement and manage ETL automation for seamless data integration.
• Any other ad-hoc duties as assigned by your supervisor

Requirements:

• Degree/Diploma in Computer Science, Information Technology, or related studies
• Minimum 3 years working experience in IT-retail preferred
• Proven experience as a Java Developer with strong SQL skills.
• Solid understanding of Java-based application development and maintenance.
• Proficiency in PHP programming.
• Experience in troubleshooting, debugging, and providing technical support for Java based systems.
• Proficient in SQL query optimization and database management.
• Able to work independently with multi-tasking in a fast-paced, self-directed environment
• Able to perform duties after hours when necessary
• Knowledge and experience with SQL Server (MSSQL, PostgreSQL, Oracle SQL) will be an added advantage
• Knowledge and experience with Microsoft SSIS (ETL tool) will be an added advantage