Total 14 job vacancies by Allianz Insurance Singapore Pte. Ltd.

Our Opportunity:

This is a 6 months contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Must be BCP, PGI and HI certified
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

Our Opportunity:

The senior claims specialist plays a pivotal role in managing motor claim. The incumbent will oversee and manage the entire process of motor claims.

Key Responsibilities

• Strategy and planning: Develop and implement strategic plans and processes to optimize the efficiency and accuracy of motor claim handling.
• Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
• Claims management: Maintain a healthy loss ratio by effectively managing claims cases.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience is met.

Qualifications and skills

• Recognized degree or diploma
• Minimum 10 years of experience in Motor claims handling with a focus on own damage claims within the Singapore insurance market
• Good knowledge of MS Office software and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore
• Excellent analytical, negotiation, and communication skills
• Meticulous, problem solver and organized
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure

We are looking for a Compliance Manager to be joining the legal and compliance team. The incumbent will provide proactive and reactive Compliance support for the insurance portfolio of the Company. This is a 1 year contract role.

Responsibilities:

• Coordinate and maintain Compliance programmes.
• Oversee the general operational set up and projects from a Compliance perspective.
• Ensure communication and implementation of the applicable policies and procedures for the business.
• Liaise with stakeholders in initiatives, exercises, project and schemes relating to the business.
• Ensure that compliance issues/concerns are being appropriately evaluated, investigated and resolved.
• Develop, maintain and revise policies and guidelines to ensure that the Company is in compliance with all necessary guidelines, regulations and legislation and tracking, monitoring and reporting of the Company’s overall state of Compliance with guidelines and regulations.
• Keep abreast of industry developments and emerging trends as well as their implications from a regulatory/compliance perspective.
• Day-to-day adjudication of name screening alerts and/or transaction monitoring alerts.
• Any other duties as may be assigned.

Qualifications:

• Bachelor’s Degree
• 4-6 years financial services industry compliance/audit experience
• Good understanding of the Singapore Insurance regulatory landscape
• Possess sound working knowledge of regulations impacting financial crime risks including but not limited to money laundering, terrorism financing, bribery and corruption and fraud.
• Excellent communication and interpersonal skills
• Strong organizations skills
• Proven team player and ability to work independently, establish and maintain working relationships with colleagues from different backgrounds and functions
• Proficiency in spoken and written English

Responsibilities

• Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.
• Familiar with WICA 2019 compliant procedure.
• Handle Common Law cases.
• Handle claim recoveries.
• Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.
• Handle Personal Lines claims.
• Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.
• Meeting service standards and abiding by claims protocols.
• Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.
• Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.
• Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.
• Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
• Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.
• Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.
• Any other duties as and when deemed necessary by HoD.

Requirements:

• Recognized degree or diploma.
• Certified with CGI.
• Minimum 3-5 years’ experience in WICA and Common Law claims handling.
• Experience in A&H such as Personal Accident and Hospital Income.
• Meticulous, analytical, problem solving and organised.
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.
• Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.
• Good spoken and written communication skills in English and a 2nd language.
• Good knowledge of MS Office software and any other technology applications.
• Team player who is willing to work in a dynamic change orientated environment.

Responsibilities

· Handle, assess, evaluate and negotiate Work Injury Compensation Act (WICA) claims.

· Familiar with WICA 2019 compliant procedure.

· Handle Common Law cases.

· Handle claim recoveries.

· Liaison with service providers such as loss adjusters, investigators, lawyers, doctors and/or other relevant parties on claims matters.

· Handle Personal Lines claims.

· Understand Allianz claims management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines.

· Meeting service standards and abiding by claims protocols.

· Assist, discuss and escalate complex or large claims for review and/or decision to Manager / HoD and/or Management.

· Attend to issues relating non-Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc.

· Assist Manager / HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on regular basis to Management.

· Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.

· Support Projects and Initiatives on claims incl but not limited to Marketing, Process, Product, System Setup and Enhancement for all non-Motor products.

· Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations’ STP and NPS targets as a Claims team.

· Any other duties as and when deemed necessary by HoD.

Requirements:

· Recognized degree or diploma.

· Minimum 3-5 years’ experience in non-Motor claims handling, particularly in Property and Casualty, Engineering and Work Injury Compensation.

· Experience in other lines such as A&H, Personal Accident, Home and Retail Fire would be an advantage.

· Meticulous, analytical, problem solving and organised.

· Open-minded, proactive, receptive to new ideas and cope well with changes and pressure.

· Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries and external parties.

· Good spoken and written communication skills in English and a 2nd language.

· Good knowledge of MS Office software and any other technology applications.

· Team player who is willing to work in a dynamic change orientated environment.

As the Senior Business Development Manger, GI Agents, you will be a key member in the insurance team working closely with both internal and external stakeholders in the insurance office to support the growth strategies of the entity.

Responsibilities:

· Establish and maintain positive relationship with network of GI Agents through regular updates and engagements

· Provision of training, sales support and key liaison person to assigned network of GI Agents

· Facilitate sales and quotation request between internal and external stakeholders for all lines of business in support of the generation of business

· Proactively engage with assigned network of GI Agents through scheduled reviews of business performance, sales pipeline and sharing of best practices

· Responsible for end-to-end business results which includes but not limited to GI Agents recruitment and servicing related matters

· Ensure compliance of GI Agents in accordance to GIA and Company guidelines

Qualifications:

· Minimum 5 years of experience in the General Insurance industry

· Strong understanding of various general insurance products and the agents market

· At least 3 years of experience in both GI business development and underwriting

· Strong analytical, presentation and negotiation skills

· Good understanding of agency management and framework

· Certified in BCP, PGI, HI and Comm GI

· Proficient in MS Office, MS Excel and MS PowerPoint

Reporting to the Senior Business Development Manger, you will work with the Agency partners to identify and engage customers on their general insurance needs. Working with the Agency team, you will solicit new business to drive agency portfolio growth across Auto, MidCorp and other Business Lines. You will be an advocate of the organization with our agency partners, and an important partner to the local underwriting team. Sales and customer service performance are closely measured, and you must be comfortable working in a target driven environment, with individual KPI’s focused on a defined customer group. You will also develop communication strategies and programs to further develop relationships with our agency partner with respect to sales production, retention and overall branding.

Responsibilities:

• Drive Agency recruitment activities and achieve recruitment target
• Execute on sales and business development strategy
• Establish strong partnership with our agency partner and their customers
• Working with agents to understand their client’s insurance needs
• Coordinate deal flow and critical information between our agency partner and our underwriting departments
• Coordinate with internal departments for problem solving and service improvement
• Provide existing Insurers and prospects with appropriate general insurance advice
• Assist in delivering new product launches and campaigns with our agency partner
• Support the management team to optimize business opportunities across all sales channels with our agency partners
• Regular business reporting to internal and external stakeholders
• Track and feedback overall agents experience to internal stakeholders for continuous improvement
• Ability to present to external and internal stakeholders

Requirements:

• At least 5 years of experience in the insurance or financial services industry
• 3+ years of experience in the GI industry with agency business
• 2+ years of experience in the P&C or Auto distribution channel (Agency) preferred
• Insurance certifications (BCP, ComGI, PGI)
• Possess strong business acumen
• Familiar with commercial general insurance products and sales of insurance in agency
• Possess strong influencing ability across a diverse group of stakeholders
• Proven sales track record as well as record in developing products to increase market share
• Self–motivated, creative, driven and resourceful
• Effective in verbal and written communication in English

The Head of Motor is a senior-level position with significant responsibilities in shaping the company's motor insurance business strategy and performance. The incumbent is responsible for leading, strategizing, and executing initiatives to drive sales, enhance profitability, and ensure operational excellence within the motor department.

Roles & Responsibilities

• Strategic leadership: Develop and execute strategic plans to drive the growth and profitability of the motor insurance division. Set clear objectives and goals for the team and monitor progress towards achieving them.
• Operation excellence: Oversee and optimize processes to ensure efficiency, quality customer and distributor service, and compliance with regulatory requirements.
• Underwriting and Risk Management: Adherence to underwriting guidelines and risk assessment protocols to ensure sound underwriting practices. Monitor and manage the risk portfolio to maintain an appropriate risk profile and profitability.
• Team Management: Manage a team of motor underwriters, distributor support personnel within the motor insurance division. Foster a collaborative and high-performance work culture.
• Collaboration: Work closely with cross functional teams, including technical, sales, policy administration and finance, to deliver quality service to customer and distributors and ensure the growth of the motor portfolio.
• Partnership Development: Foster relationships and partnerships with relevant stakeholders such as distributors and automotive industry players, to expand market reach and develop the motor insurance business.
• Market Analysis: Stay updated with market trends, customer preferences, and regulatory changes to anticipate shifts in the industry landscape and adjust strategies accordingly.

Qualifications and Skills:

• A minimum of 15 years of experience in the motor insurance industry with a minimum of 10 years in motor and commercial motor underwriting.
• Strong leadership and managerial skills.
• In-depth knowledge of the Singapore insurance market and regulatory requirements.
• Excellent negotiation and communication skills, both verbal and written, to effectively interact with diverse stakeholders.
• Proven track record of driving business growth and profitability.
• A bachelor's degree in business, finance, or a related field is typically required.

Entity: Allianz Insurance Singapore

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Possess certifications in HI, BCP, PGI, and Comm GI
• Prior experience in customer service or insurance-related roles is preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.

Responsibilities:

This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.

• Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners
• Upsell / cross-sell GI insurance products & retain customers based on customers’ needs
• Ensure all sales calls comply with all quality standards and regulatory requirements
• Contribute to sales efforts to attain business sales goals
• Perform system UAT from time-to-time and devise process workarounds if needed
• Contact customers for renewal and recovery procedures
• Any other duties as and when deemed necessary to improve/enhance customer experience

Requirements:

• Minimum O’level / Diploma. SPM holders with related experience would be considered
• At least 1 year of contact centre or 6 months of telemarketing experience in GI sales
• Must possess certifications in HI, BCP, PGI, and Comm GI
• Ability to work under stress and highly productive sales environment
• Highly motivated to achieve targets
• Possess good interpersonal & communication skills
• Possess sufficient computer competency such as basic MS office software applications
• Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service

The incumbent will be a key member of the Technical team, involved in Actuarial Pricing, Product Development and Portfolio Management.

Responsibilities:

• Lead the development, implementation, and optimization of pricing models for all retail P&C lines.
• Utilize actuarial and machine learning methods to improve technical pricing models and collaborate closely with other functions to ensure fast implementation.
• Pricing for new or large opportunities, as well as proactive management of existing Scheme and Fleet pricing, involving close collaboration with underwriting and distribution teams.
• Develop and calculate regular KPIs for monthly portfolio monitoring reports and dashboards delivered to the executive committee.
• Conduct market competitor analysis and reports to identify pricing and product opportunities.
• Draft policy wordings for new and revamped products.
• Drive the product approval process and documentation for Allianz group as well as regulatory compliance.
• Drive improvements to existing processes to advance efficiency.

Capabilities and Qualifications:

• Degree in actuarial, statistics, mathematics, business or related field.
• Actuarial qualifications (FCAS, FIA, FIAA or equivalent), or partial qualification, would be an advantage.
• Familiar with Singapore P&C market.
• P&C Actuarial pricing skills, familiarity with Radar Base, Radar Live and Emblem is a plus.
• Team player with good interpersonal and influential skills to successfully persuade and motivate others to act.
• Ability to express ideas and messages clearly, both written and verbally.
• 3+ years of P&C pricing experience.

The commercial claim specialist plays a pivotal role in managing and assessing workman injury claims. This position requires a seasoned professional with extensive expertise in the general insurance domain, particularly in the field of claim assessment.

Key Responsibilities

• Claims assessment: Utilize deep knowledge and experience in the general insurance space to meticulously assess, investigate, and evaluate workman injury compensation claims.
• Policy adherence: Ensure compliance with company policies, local regulations, and industry standards while handling and processing workman injury claim.
• Communication and coordination: Collaborate effectively with internal teams such as operation, finance and sales; external stakeholders which include distributors, loss adjustors, investigators, lawyers, medical experts; and claimants to facilitate seamless claim processing and resolution.
• Documentation and reporting: Maintain accurate records, prepare comprehensive reports, and document all stages of the claims process, ensuring clarity, transparency, and compliance.
• Negotiation and settlement: Negotiate effectively with stakeholders to reach fair and equitable settlements for workman injury claims, considering all relevant factors and legal precedents.
• Continuous improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Market knowledge: Stay updated with market trends, regulatory trends and in particular, MOM WICA legislative changes.
• Customer experience: Deliver excellent service to claimants and distributors and ensure that customers have a positive claims experience.

Qualifications and skills

• A minimum of 2 to 3 years of experience in assessing and managing workman injury compensation claims.
• Recognized diploma in any discipline.
• Possess CGI certificate.
• Profound understanding of workman injury compensation processes, Singapore regulations and relevant legal frameworks. Knowledge in medical claims will be preferred.
• Excellent verbal and written communication skills to interact with diverse stakeholders and convey complex information clearly and concisely.
• Meticulous attention to detail to ensure accuracy in claim assessment, documentation and reporting.
• Ability to adapt to changing environment, prioritize tasks efficiently, and handle a variety of tasks effectively.
• Good knowledge of MS Office software and any other technology applications.

The Senior Claims Specialist (Third Party) plays a pivotal role in managing all motor claim related to third party claims. The incumbent will manage the entire process of third party claims within the motor claims function, including adjudicating claims related to third-party damages.

Objectives & Key Performance Indicators

• Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

Key Responsibilities

• Technical expert: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
• Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, legal professionals, repair workshops and assessors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Stay updated with industry trends, legal changes, and best practices to enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers’ claims experience are met.

Qualifications and skills

• Recognized degree or diploma;
• Minimum 10 years of experience in Motor claims handling with a focus on third party claims within the Singapore insurance market.
• Good knowledge of MS Office software and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore.
• Excellent analytical, negotiation, and communication skills.
• Meticulous, analytical, problem solving and organized;
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred