Total 16 job vacancies by Agape Cp Holdings Pte. Ltd.

• Manage the performance and service quality of the CSO.

• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.

• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.

• Performs quality audit checks on the CSO handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.

• Train CSO based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CSO are provided with accurate information.

• Take ownership of team results, understand developmental needs, and provide support to the team.

• Work with respective stakeholders to ensure that all information is being cascaded accurately.

• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.

• Conduct regular audits to ensure the quality of CSO appointed for the programme.

• Support and guide the CSO in their proficiency and knowledge of the programme.

• Provide assistance to CSO for complex cases and to communicate with the Ptcp/MoP whenever necessary.

• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CSO on systems and programme-related information

• Self-driven with excellent interpersonal and communication skills

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Excel applications

• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision

• Ability to work beyond operational hours, if and when required

• Ability to handle difficult interactions in a professional manner

• Possess Diploma qualification or above

• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions

• Manage the performance and service quality of the CSO.

• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.

• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.

• Performs quality audit checks on the CSO handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.

• Train CSO based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CSO are provided with accurate information.

• Take ownership of team results, understand developmental needs, and provide support to the team.

• Work with respective stakeholders to ensure that all information is being cascaded accurately.

• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.

• Conduct regular audits to ensure the quality of CSO appointed for the programme.

• Support and guide the CSO in their proficiency and knowledge of the programme.

• Provide assistance to CSO for complex cases and to communicate with the Ptcp/MoP whenever necessary.

• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CSO on systems and programme-related information

• Self-driven with excellent interpersonal and communication skills

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Excel applications

• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision

• Ability to work beyond operational hours, if and when required

• Ability to handle difficult interactions in a professional manner

• Possess Diploma qualification or above

• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service function

• 5.5 day work week

Job Descriptions:

- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

- Enter details of all the interactions accurately in the designated interaction management system.

- Maintain good soft skills throughout their interactions with Ptcp or MoP

Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to handle difficult interactions in a professional manner

Job Descriptions:

- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

- Enter details of all the interactions accurately in the designated interaction management system.

- Maintain good soft skills throughout their interactions with Ptcp or MoP

Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to work shifts/weekends and public holidays when required

- Ability to handle difficult interactions in a professional manner

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Diploma holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

JD:

• Design, develop, and maintain Ecommerce software applications using Java, C++, Lua, PHP, NodeJS, C#, and Golang.

• Write clean, efficient, and maintainable code for various projects and platforms.

• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.

• Contribute to the design and architecture of software systems, ensuring scalability, reliability, and performance.

• Implement best practices for software development and system architecture across different projects.

Responsibilities:

• Degree or Dip in computer science, Information Technology, or relevant experience

• 5+ years of experience in software engineering at Ecommerce project with proficiency in Java, C++, Lua, PHP, NodeJS, C#, and Golang.

• Strong understanding of software development principles, data structures, and algorithms.

• Experience with database design and management (SQL and NoSQL).

• Familiarity with version control systems (e.g., Git) and development tools.

• Excellent problem-solving skills and attention to detail.

• Strong communication and documentation skills.

• Experience in Ecommerce Product vision statement includes a high-level view of the product requirements that will help us achieve the product vision. At this stage, we also outline a general timeframe of development and release those requirements. The product roadmap further will form the product backlog.

• Product backlog to create the full list of the tasks in the scope for the e-commerce website, ordered by priority.

• Release plan in high-level timetable for the release of the e-commerce website.

• Sprint backlog which includes user stories, the goals, and tasks associated with the current sprint.

• Increment the functionality of the product that we demonstrate to a customer at the end of the sprint.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).

• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Knowledge of modern front-end frameworks (e.g., React, Angular, Vue.js).

• Experience with CI/CD pipelines and DevOps practices.

• Understanding of microservices architecture and distributed systems.

• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis.

JD:

• Design, develop, and maintain software applications using Java, C++, Lua, PHP, NodeJS, C#, and Golang.

• Write clean, efficient, and maintainable code for various projects and platforms.

• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.

• Contribute to the design and architecture of software systems, ensuring scalability, reliability, and performance.

• Implement best practices for software development and system architecture across different project

Requirements

• Degree or Dip in computer science, Information Technology, or relevant experience

• Overall minimum 12 years of experience in development in which 8+ years of experience in software developer with proficiency in Java, C++, Lua, PHP, NodeJS, C#, and Golang.

• Strong understanding of software development principles, data structures, and algorithms.

• Experience with database design and management (SQL and NoSQL).

• Familiarity with version control systems (e.g., Git) and development tools.

• Excellent problem-solving skills and attention to detail.

• Strong communication and documentation skills.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).

• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Knowledge of modern front-end frameworks (e.g., React, Angular, Vue.js).

• Experience with CI/CD pipelines and DevOps practices.

• Understanding of microservices architecture and distributed systems.

• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis.

JD:

• Manage a team of project related to Blockchain, smart contracts with dApps.

• Mentor and guide team members, fostering a collaborative and innovative work environment.

• Set performance goals, conduct performance reviews, and provide ongoing feedback and support.

• Ensure the technical feasibility of projects and the application of best practices in software development.

• Oversee the design, development, and implementation of blockchain-based trading systems.

• Maintain high standards of software quality within the team by establishing good practices and habits.

• Monitor and manage the performance, availability, and security of the trading application.

• Implement and maintain application monitoring, logging, and alerting systems.

• Coordinate with infrastructure and operations teams to ensure the smooth deployment and operation of applications.

Requirements:

• Degree or Dip in computer science, Information Technology, or relevant experience

• Proficiency in programming languages such as Java, Python, or C++.

• In-depth knowledge of blockchain technologies, smart contracts, and decentralized applications (dApps) is mandatory.

• Familiarity with trading systems, financial instruments, and market operations.

• Experience with cloud platforms (AWS, Azure, GCP) and DevOps practices.

• Proven experience in software development and application management, in the fintech or blockchain domain (Mandatory)

• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis.

• Experience in managing a team in an offshore location.

JD

• Manage teams and involve in Design, develop, and maintain microservices projects using Spring Boot and Spring Cloud.

• Implement best practices for microservices architecture, including service discovery, configuration management, and load balancing.

• Manage asynchronous communication between microservices using RocketMQ.

• Ensure reliable message delivery and handle message processing logic efficiently.

• Implement distributed locking mechanisms using Redis to ensure data consistency and prevent race conditions.

• Manage and implement scalable and robust locking strategies for distributed systems.

• Design and manage databases using MySQL, ensuring data integrity and optimal performance.

• Implement data caching strategies with Redis to improve application performance.

• Integrate and utilize Skywalking for application performance monitoring and distributed tracing.

• Set up alerts and dashboards to proactively monitor system health and performance.

Requirements

• Degree or Dip in computer science, Information Technology, or relevant experience

• Minimum 15 of total experience with at least 5 years of experience in Development and 10 years in managing a team of at least 20 employees with a focus on microservice architecture and related technologies.

• Strong proficiency in Spring Boot and Spring Cloud.

• Experience with RocketMQ for asynchronous communication.

• Proficiency in Redis for caching and distributed locking.

• Strong knowledge of MySQL, including database design and optimization.

• Experience with Skywalking for monitoring and tracing.

• Experience with XXL-Job for job scheduling.

• Strong understanding of asynchronous computing and distributed systems.

• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Familiarity with DevOps practices and CI/CD pipelines.

• Knowledge of other messaging systems (e.g., Kafka, RabbitMQ).

• Experience with other monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).

• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis.

JD:

• Design, develop, and maintain software applications using Java, C++, Lua, PHP, NodeJS, C#, and Golang.

• Write clean, efficient, and maintainable code for various projects and platforms.

• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.

• Contribute to the design and architecture of software systems, ensuring scalability, reliability, and performance.

• Implement best practices for software development and system architecture across different projects.

Requirements and Responsibilities:

• Degree or Dip in computer science, Information Technology, or relevant experience

• Overall minimum 10 years of experience in development in which 5+ years of experience in software developer with proficiency in Java, C++, Lua, PHP, NodeJS, C#, and Golang.

• Strong understanding of software development principles, data structures, and algorithms.

• Experience with database design and management (SQL and NoSQL).

• Familiarity with version control systems (e.g., Git) and development tools.

• Excellent problem-solving skills and attention to detail.

• Strong communication and documentation skills.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).

• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Knowledge of modern front-end frameworks (e.g., React, Angular, Vue.js).

• Experience with CI/CD pipelines and DevOps practices.

• Understanding of microservices architecture and distributed systems.

• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis.

Job Descriptions:

- Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

- Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

- Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

- Enter details of all the interactions accurately in the designated interaction management system.

- Maintain good soft skills throughout their interactions with Ptcp or MoP

Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.

Job Requirements:

- Good communication skills in English

- Proficiency in other languages/dialects may be required depending on programme requirements

- Proficient in Microsoft Office applications

- Ability to work shifts/weekends and public holidays when required

- Ability to handle difficult interactions in a professional manner

Job Descriptions:

• Your main scope as a team leader would be that of training. Train CCS based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CCS are provided with accurate information.
• Manage the performance and service quality of the CCS.
• Ensure that all CCS under TL’s supervision is well trained and ensure that CCS are providing accurate and timely responses.
• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.
• Performs quality audit checks on the CCS handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.
• Take ownership of team results, understand developmental needs, and provide support to the team.
• Work with respective stakeholders to ensure that all information is being cascaded accurately.
• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.
• Conduct regular audits to ensure the quality of CCS appointed for the programme.
• Support and guide the CCS in their proficiency and knowledge of the programme.
• Provide assistance to CCS for complex cases and to communicate with the Ptcp/MoP whenever necessary.
• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CSO on systems and programme-related information
• Self-driven with excellent interpersonal and communication skills
• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Excel applications
• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
• Ability to work beyond operational hours, if and when required
• Ability to handle difficult interactions in a professional manner
• Possess Diploma qualification or above
• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions

1. Content Planning: Video content creators start by brainstorming and conceptualizing ideas for videos. They conduct research on trending topics, audience preferences, and the goals of the organization or brand they are working for. They develop video concepts, storyboards, and scripts to guide the production process.

2. Video Production: Once the concept is finalized, video content creators manage the production process. This involves tasks such as setting up equipment, organizing shooting locations, arranging lighting and sound, directing talent or on-screen presenters, and capturing high-quality footage.

3. Video Editing: After the filming is complete, video content creators edit the footage using video editing software. They cut and arrange clips, add transitions, incorporate graphics or animations, adjust colors and audio levels, and ensure a cohesive and visually appealing final product. They may also add music or sound effects to enhance the video.

4. Scriptwriting and Voiceover: In some cases, video content creators are responsible for scriptwriting, where they write engaging and concise scripts that convey the desired message effectively. They may also perform voiceovers for narration or hire voiceover artists to add a professional touch to the videos.

5. Branding and Visual Consistency for Business Development : Video content creators maintain brand consistency by aligning the video content with the organization's brand guidelines. They ensure that the videos reflect the brand's tone, style, and messaging. This includes incorporating logos, using appropriate fonts and colors, and adhering to brand identity throughout the videos.

6. Optimization for Platforms: Video content creators understand the requirements and specifications of different platforms where the videos will be published. They optimize the videos for specific platforms, ensuring they meet the recommended formats, dimensions, and quality standards. They may also add captions or subtitles to make the videos accessible and engaging to a wider audience.

7. Collaboration and Project Management: Video content creators often work collaboratively with a team that may include writers, designers, videographers, and marketers. They coordinate the project, manage timelines, communicate with stakeholders, and ensure the smooth execution of the video production process.

8. Analytics and Performance Tracking: Video content creators monitor the performance of their videos by analyzing metrics such as views, engagement, watch time, and audience feedback. They use analytics tools and insights to assess the effectiveness of the videos and make data-driven decisions for future content creation.

9. Stay Updated with Trends: Video content creators keep up-to-date with the latest trends and best practices in video production, editing techniques, and visual storytelling. They continuously explore new technologies, software, and creative approaches to deliver innovative and captivating video content.

10. Adaptability and Flexibility: Video content creators need to be adaptable and flexible in their approach, as they may work on a variety of video projects ranging from promotional videos and tutorials to event coverage and interviews. They should be able to adapt their style and techniques to suit different content types and target audiences.

1. Must be a Singaporean or Singapore PR
2. 5 day work week (Mon to Fri) – 44 hours a week of normal time
3. Overtime work if and when required
4. Location of office – Orchard
5. Preferably a matured candidate with good knowledge of local roads and locations
6. Good work attitude, focused commitment plus commendable character
7. Good interpersonal skills and pleasant disposition