Total 190 job vacancies by AccorHotel

Main Duties:

• Administration: To discharge the duties effectively and efficiently.
• Customer Service: Responsible for efficient liasoning with internal customers like other operational department and support functions.
• Maintain good relationship with Clients on approved credit list as well as companies extended with credit facility for timely payments from customers.
• Financial: Ensure legitimacy of Accounts Receivable ledger and clear balances from all debtors to avoid bad debts.
• Operational: Responsible for preparing and sending billing for Companies, Groups, Inter Company etc. on daily basis.
• Checking the rates, supporting and credit approval letter for accurate billing.
• Resolving all queries for Bill in Hold in close coordination with Sales, Front office, Income Audit and any other operational area.
• Sending bills to clients and ensuring they are in line in book postings.
• Posting payments received from clients and preparing daily collection summary.
• Processing Credit Card Refunds and Charge backs.
• Preparing daily credit card Reconciliation.
• Handling guest/ client queries for billing.
• Ensuring all contracts are filed for checking and details are updated in Opera for Front office.
• Responsible for follow up for payments with clients along with Credit Manager.
• Responsible for reconciliation of all Accounts Receivable accounts on regular basis along with Credit Manager.
• Responsible for collection of TDS Certificates on annual basis and Reconciliation of TDS Account before statutory books closure.
• Posting all entries pertaining to credit card payment and related transactions

Personnel:

• Ensure a harmonious environment and close coordination with all operating and support functions.

Other Duties:

• To keep contact and good relations with all Clients like Airlines, Corporate, individual and Travel Agents.

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and of others as well in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

To supervise and contribute in the functions of Sales within the  Sales Department in all 3 hotels, ensuring that various activities of the hotel are properly and accurately recorded in accordance with Accor’s Policies & Procedures and local regulations.

Conducting market research to identify selling possibilities and evaluate customer needs.

To maximize of the hotel revenue in rooms and Banquets.

Motivate and energize the staff to make proactive decisions in all their communications with clients.

Create strong relationships with key client stakeholders at both senior and mid-management levels.

Create frequent reviews and reports with sales and financial data.

Oversee the development of new marketing strategies.

Main Duties:

Administration: Requisitions food orders from store room and daily market list.               

Customer Service: Ensure that guests have service up to standards as of Novotel.

Financial:. Responsible for all food product related cost.

Operational:

1. Assist in planning menus being innovative and creative with current market trends

2. Prepares cold and hot dishes, desserts and other foods.

3. Maintains proper food quality in accordance with standardized company     procedures including spec sheets and recipes.

4. Requisitions all necessary foot items from storeroom.

5. Prepares advance preparation for next day and for the next shift.

6. Maintains clean and orderly work area.

7. Attends all kitchen meeting and training as requested.

8. Expected to carry out all reasonable requests by Management, which the associate is capable of performing.

9. Understands job descriptions of other working colleagues.

10. Supervise and assist in total food production.

11. Attends Executive Chef/Sous Chef meetings when required.

12. Regularly reports all needed maintenance to the Executive Sous Chef/Engineering.

13. Is well groomed and takes care of personal hygiene

Personnel: Establish rapport among co-employees at all levels and training.

Other Duties: Any other duties as may be assigned from time to time

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

To ensure all incoming and outgoing merchandise being received or shipped as described in the policy and procedures manual. To issue, store, price and rotate all incoming merchandise for the hotel.

Specific Responsibilities and Duties

• Acting as a team leader of Storeroom Clerks to ensure that the storerooms run smoothly and efficiently
• Ensuring all purchase orders are pre-approved prior order placing
• Inspecting the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Receiving goods and verifying them against the purchase orders with respect to quantity,  quality, short shipments and/or duplications, and documenting any discrepancies
• Delivering goods received to the location that are specified on the purchase orders
• Completing daily non-food and beverage receiving log and submit a daily report with the relevant packaging slips to the accounts payable officer
• Completing daily food and beverage receiving reports and submitting invoice batches daily to F&B Managers or Designates for approval
• Maintaining an up-to-date file of the receiving copy of all approved purchase orders. All purchase orders must clearly state the status of delivery (i.e., open or partial)
• Ensuring all deliveries being received at the designated receiving area only
• Ensuring all invoices and/or packing slips are stamped with the appropriate receiving stamp upon deliveries
• Ensuring that the receiving and storage area is clean, accessible and safe
• Monitoring and conducting inventory on a regular basis, i.e., daily for produce, dairy and bread, or on specific days for meat, etc., to compile orders based either on par levels or needs
• Minimizing spoilage level and systemizing stock rotation by ensuring first in, first out.
• Issuing a Slow Moving Stock list at least once every month
• Safeguarding storeroom keys through security to against any unauthorized entries
• Issuing, storing, and pricing all incoming merchandise for the hotel
• Ensuring all requisitions being filled on a timely basis in accordance with storeroom hours and outlet request
• Ensuring that all goods received are stored in their proper areas at all times
• Ensuring all beverage requisitions are handled as per established procedures
• Assisting in all daily, weekly, month-end, or quarterly inventories as needed
• Performing other duties when needed
• Conducting self in a professional manner at all times to reflect the high standards of the Company

To ensure all incoming and outgoing merchandise being received or shipped as described in the policy and procedures manual. To issue, store, price and rotate all incoming merchandise for the hotel.

Specific Responsibilities and Duties

• Acting as a team leader of Storeroom Clerks to ensure that the storerooms run smoothly and efficiently
• Ensuring all purchase orders are pre-approved prior order placing
• Inspecting the physical condition and count or measure the quality and weight of all items or supplies at the time they are received and before they are placed in storage.
• Receiving goods and verifying them against the purchase orders with respect to quantity,  quality, short shipments and/or duplications, and documenting any discrepancies
• Delivering goods received to the location that are specified on the purchase orders
• Completing daily non-food and beverage receiving log and submit a daily report with the relevant packaging slips to the accounts payable officer
• Completing daily food and beverage receiving reports and submitting invoice batches daily to F&B Managers or Designates for approval
• Maintaining an up-to-date file of the receiving copy of all approved purchase orders. All purchase orders must clearly state the status of delivery (i.e., open or partial)
• Ensuring all deliveries being received at the designated receiving area only
• Ensuring all invoices and/or packing slips are stamped with the appropriate receiving stamp upon deliveries
• Ensuring that the receiving and storage area is clean, accessible and safe
• Monitoring and conducting inventory on a regular basis, i.e., daily for produce, dairy and bread, or on specific days for meat, etc., to compile orders based either on par levels or needs
• Minimizing spoilage level and systemizing stock rotation by ensuring first in, first out.
• Issuing a Slow Moving Stock list at least once every month
• Safeguarding storeroom keys through security to against any unauthorized entries
• Issuing, storing, and pricing all incoming merchandise for the hotel
• Ensuring all requisitions being filled on a timely basis in accordance with storeroom hours and outlet request
• Ensuring that all goods received are stored in their proper areas at all times
• Ensuring all beverage requisitions are handled as per established procedures
• Assisting in all daily, weekly, month-end, or quarterly inventories as needed
• Performing other duties when needed
• Conducting self in a professional manner at all times to reflect the high standards of the Company

• Manage the inventory and warehousing activities by effectively forecasting material demands, stock levels, re-order points and resources capacity ensuring product availability.
• Build and develop relationships with key suppliers and customers; internal, local, and overseas while ensuring they are compliant in all areas as specified by company policies & procedures.
• Manage the receiving details and implement corrective actions for dispute resolution.
• Liaise with Accounts Payable Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier.
• Ensure continuous improvement of processes through team collaboration and technology implementation resulting in improved service levels and reductions in total costs.
• Perform other duties and/or special projects as assigned by immediate supervisor.
• Assists with the monthly/quarterly/annual inventories.
• The Purchaser ensures that Department Managers are informed daily (at the morning meeting) of the goods expected to arrive.
• The efficiency of the Purchasing Department and Stores is to be maintained and improved.
• Is responsible for all matters related to the maintaining of delivery schedules. Informs, on daily basis, the departments as to the items due to arrive.
• Manage purchasing department lifecycle.
• Other duties as required

Main Duties:

Administration

• Responsible for general management of IT staff members.
• Ensuring the all software database is stored and saved efficiently which provides scope for easy retrieval of information on time.

Customer Service

• Responsible for efficient Management & resolving IT related issues of external as well as internal customer.

Financial

• Give cost effective IT solutions
• Negotiate with vendor for best services
• Identify appropriate technologies, cost, vendors, and effective use of IT resources.

Operational

• Daily checking of database back up
• Give support for all software’s like PMS, POS, Material Control, SUN etc
• Protect all servers & desktops by updating & monitoring daily antivirus status
• IT inventory inspection which is submitted by IT executive, recommend the replacement of required IT product.
• Ensure that all software’s licensing are adhered to law

Personnel:

• Ensure each subordinate receives whatever training is necessary for job competence & assist or guide them to get the job completed effectively
• Develop a team of multi skilled people over the period and have regular discussion
• Ensure a harmonious environment and close coordination with all operating and support functions
• Ensure that all team members are kept well informed of department’s objective & policies

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety and of others as well in the workplace 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

• Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
• Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
• Ensure compliance with health and safety regulations and hotel policies.
• Assist in recruiting, training, and supervising food and beverage staff.
• Schedule staff shifts and manage labour costs effectively.
• Conduct regular performance evaluations and provide feedback to staff members.
• Address guest concerns and complaints promptly and professionally.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Foster a customer-focused environment and encourage staff to exceed guest expectations.
• Assist in preparing and managing the departmental budget.
• Monitor revenue and expenses, identifying opportunities to increase profitability.
• Implement cost control measures to optimize operational efficiency.
• Assist in developing and updating menus in collaboration with the culinary team.
• Ensure compliance with food safety standards and regulations.
• Monitor food quality and presentation to maintain brand standards.
• Coordinate and oversee events, banquets, and special functions.
• Work closely with the sales and catering teams to ensure successful event execution.
• Ensure timely communication and coordination with all departments involved in event planning.

Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.

Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.

Ensures the proper handling and control of lost and found items.

Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.

Reports any pest-control issues to the Housekeeping Manager.

Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.

Ensures no defect or dirty rooms are sold to a guest.

Ensures the proper handling and control of lost and found items.

Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.

To ensure that all employees provide courteous and professional service at all times.

To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.

To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.

To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.

To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.

To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.

To carry out any other reasonable duties and responsibilities as assigned.

• Assisting with coordinating employee engagement activities
• Supporting HOD's in attracting, recruiting and retaining talent.
• Manage T&C administration such as contracts, letters and personnel files.
• Collaborate with T&C in managing workers compensation claims
• Ensure that the T&C systems have accurate & timely data 
• Assist and coordinate T&C projects, initiatives and events 
• Coordinate the efficient, accurate and timely delivery of T&C administration processes
• Assist with the employee on-boarding & off-boarding process

• Collaborate with department heads and L&D managers to identify training needs based on organizational goals and employee performance evaluations.
• Conduct surveys, interviews, and assessments to gather data on skills gaps and learning preferences.
• Create engaging and interactive learning content using a variety of media and instructional techniques.
• Facilitate training sessions, workshops, and seminars.
• Monitor and evaluate training effectiveness through participant feedback, assessments, and performance metrics.
• Stay updated on e-learning trends and tools to enhance training delivery and accessibility.
• Work collaboratively with internal stakeholders, subject matter experts, and external training providers to deliver comprehensive learning solutions.
• Communicate regularly with management to provide updates on training activities, outcomes, and recommendations for improvement.
• Maintain database and records of history, attendance, and training reports.

• Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
• Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
• Develop and drive the L&D strategy in line with the hotel / Accor vision
• Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
• Evaluating training programs to ensure effectiveness and implementing action plans
• Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
• Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
• Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
• Facilitating all Accor / Fairmont Standard Training Courses
• Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
• Any other duties as assigned by the Director of Learning and Development or the Director of Talent and Culture

Food and Beverage Ambassador
Passionate about everything relating to Food & Beverage and putting a smile on our guests’ faces, as Food and Beverage Ambassador, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Responsible for guest satisfaction and serving food and beverages 
• Monitors and supervises flow of service at the assigned station
• Briefs personnel on preparations, service and content of menu items
• Performs duties common to all waiters and other duties as may be assigned
• Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors
• Maintain standards of hygiene for food handling and presentation

Your experience and skills include:

• Warm and caring personality; previous experience an asset
• Ability to work cohesively as part of a team with minimum supervision
• Ability to anticipate and focus attention on guest needs, being professional and welcoming

Your team and working environment:

• Team of young and vibrant F&B enthusiast
• Vision to create Cous su main
• Innovation is key to success and that’s our motto

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world dare to challenge the status quo! #BELIMITLESS

Food and Beverage Team Leader

Passionate about everything relating to Food & Beverage and putting a smile on our guests’ faces, as Food and Beverage Team Leader, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Responsible for guest satisfaction and follow Sofitel service standards and service culture.
• Deals skilfully during all guest interaction.
• Monitors and supervises flow of service at the assigned station in the Restaurant
• Briefs personnel on preparations, service and content of menu items
• Assign duties to all waiting staff
• Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to manager
• Maintain standards of hygiene for food handling and presentation
• Motivates team and gave valuable feedback for improvement.
• Built commitment and inspire team to do the best job possible.

Main Duties:

Financial: Responsible for all food product related cost.

Operational:

1. Understand the basic function of the Hotel kitchen
2. Knows the importance of hygiene & sanitized duties.
3. Maintains kitchen work areas equipment & utensils in clean and orderly condition.
4. Practices proper break-down and storage of all leftover.
5. Keeps all refrigerated food in proper temperature and covered.
6. Supports the Accident Prevention Program and help enforce safe work habits.
7. Maintains good housekeeping practices in all walk-in boxes, walk-in freezer, and dry goods storeroom.
8. Attends all kitchen meeting.
9. Ensure that food displays are attractive.
10. Maintains proper pars’ & maintain top quality freshness.
11. Ensures that all perishables are kept at the proper temperature.
12. During peak business periods assist line cooks.
13. Assists in prep work as required for next shift.
14. Expected to carry out all reasonable requests by management which he is capable of performing.
15. Is well groomed and takes care of personal hygiene.
16. Any other duties as may be assigned from time to time.

Personnel: Establish Team work

Other Duties: Any other duties as may be assigned from time to time

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.