Total 3,573 job vacancies by AccorHotel

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities
are

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Multiple temp positions available across our Sydney lounges which include the following positions:

• Lounge Runners (Food & Beverage Attendants)
• Bar Barista (experience required)

Oversee the accounts payable process for 17 hotels.

Collaborate with various General Managers and team members across multiple properties whilst gaining a unique observation of ownership relationship and management.

What You Will Be Doing:

• Review all vendor invoices submitted in Purchase Plus to ensure they have been accurately recorded and matched to purchase orders.
• Process verified invoices into Sun System and timely payments to vendors.
• Assist with all enquiries related to the accounts payable.
• Liaise with the hotels key personnel with respect to invoice processing and general requests.

What you'll be doing

The key duties of this position include the following:

• Cleaning duties within the kitchen, food preparation areas and back of house.
• General pantry duties - maintaining cleanliness of pantry, fridges and freezers
• Ensure all operating equipment, crockery, cutlery & glassware is hygienically and safely stored.
• Operate dishwashing machine as per instruction manual
• Assist in the preparation of food as directed by the Executive Chef or supervisory team.
• Ensure all kitchens are kept clean and tidy according to current Health & Hygiene regulations.
• Ensure each outlet is supplied with sanitised clean and dry operational equipment.
• Count, sort and prepare operating equipment as required.
• Ensure garbage is collected and disposed of correctly from all kitchen and back of house areas each shift.
• Ensure correct handling of chemicals and equipment as per manufacturers instructions.
• Contribute to cost control through energy conservation and the careful use of water, cleaning materials and other appliances.

Primary Responsibilities

Human Resources Management

• Process day-to-day Talent & Culture administration in an accurate and timely manner
• Create and update employee data record in system

• Create personal files and assist with general filing
• Manage application of work passes under Ministry of Manpower
• Prepare various letters and communication to employees
• Prepare monthly employee newsletter
• Organize and execute employees’ social, athletic and recreational activities
• Prepare and submit periodic Talent & Culture & Training reports

• Update and track annual and probation period appraisals of all employees
• Assist colleagues will all HR related queries and questions
• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Coordinate with the hiring managers on the recruitment of Rank & File employees based on approval by the divisional head and General Manager, following established standards, policies and procedures
• Prepare and issue contracts to all new employees
• Conduct and ensure smooth onboarding experience for all new hires

• Conduct recruitment and exit interviews for Rank & File employees
• Manage resignation and clearance procedures
• Maintain good working relationships and partnerships with recruitment agencies / sources

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

GSA-Housekeeping

• Attend daily briefings and takes on daily assigned tasks

• Understand the difference in guest levels (VIPs) and Room Categories

• Clean and maintain areas of responsibility according to standards and procedures

• Replenish guest supplies and ensure that guests requests are promptly attended to

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately

• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Establish and maintain effective employee working relationships

Prime Function:

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Primary Responsibilities

• Understanding the global Accor sales strategy and distribution channels
• Being able to translate the strategy into local/mono segment approach
• Working with various central teams to achieve goals
• Collaborating permanently with the Account Managers in order to preserve the “one face to the customer” strategy.

Other Responsibilities

Financial

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Track, analyze and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Business plan /Analysis.

• Identify business opportunities and ensure clients loyalty in his business scope through the promotion and enrollment to Accor loyalty programs.

Team Management

• Manage sales team (account managers): set objectives and targets, analyze and optimize outcomes. Ensure training and competencies development.

General Duty

• Define and implement sales strategy in his business scope. Team briefings and development plans

Primary Responsibilities

• Understanding the global Accor sales strategy and distribution channels
• Being able to translate the strategy into a hotel approach
• Working with various hotel teams to achieve goals
• Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy

Other Responsibilities

Financial

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Define and implement the hotel sales strategy in accordance with the country/brand global strategy
• Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

• Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

General Duty

• Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams.
• Qualify client’s needs; expectations and directions to define the value proposition to be delivered and the partnership possibilities.
• Develop close relationships with clients, e-partners and key decisions makers to increase Accor’s weight/position

• Responsible for the efficiently and profitable functioning of the Kitchen assigned.
• Ensure that Novotel Guwahati’s standards are applied to the production of food and the cleanliness of the kitchen and equipment.
• Ensure that the hygiene standards are maintained by the team in accordance with set standards.
• Support the Executive Chef, Executive Sous Chef & Chef De Cusinie in all phases of the kitchen's operations.
• Ensure HACCP procedures are followed and clear records are kept at all times.
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.
• Plan and coordinate the activities of the team to ensure operative effectiveness.
• Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies.
• Ensure to contribute to achieve the objectives set within the Culinary department.
• Manage the team to ensure the proper use of equipment and efficient completion of all tasks.
• Monitor grooming and personal hygiene of the team to ensure that the standards are maintained.
• Ensure that the team has been trained for all safety provisions.
• Analyze food costs and determine most cost-effective recipes while ensuring that standards are maintained.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Monitor the operations of the assigned function to ensure that the food wastage is minimized.

• Working in Indian kitchen would be your prime responsibility handling breakfast, lunch, dinner operation.
• Assist in other sections of the kitchen.
• Knowledge of tandoor , salads,  Cold kitchen  is an added advantage
• Kitchen maintenance and cleaning, following food safety requirements
• Maintaining and ordering stocks and supplies.

• Ensure to maintain all laundry machines, equipment & chemicals and detergents required to wash the laundry.
• Sort laundry items by kind, color and heavy soiled, medium soiled, light soiled and separate dry cleaning from laundry items.
• Check linen/ uniforms for damage, stains etc, and ensure to inform the Laundry Supervisor about the defects noted.
• Load proper number of items and quantity or weight into washing machines, add detergents or chemicals as required and ensure to operate the machine carefully.
• Ensure to remove stains from the items using the proper stain removers and according to the standard procedures.
• Examine laundered items to ensure cleanliness.
• Ensure that all the Standard Operating Procedures set for the department are followed.
• Handle additional responsibilities as and when delegated by Management.

We are looking for a dynamic and experienced Spa and Wellness Manager to lead our operations, ensuring outstanding service and an unforgettable guest experience. 
This role requires a blend of leadership, creativity, and business insight to maintain and elevate our spa's reputation as a premier wellness destination.
Key responsibilities include providing a warm and seamless experience for every guest, addressing and resolving client feedback promptly and professionally, and creating engaging promotions, wellness packages, and seasonal offerings. You will also be tasked with monitoring performance metrics and meeting financial objectives.