Total 190 job vacancies by AccorHotel

Primary Responsibilities

• Understanding the global Accor sales strategy and distribution channels
• Being able to translate the strategy into local/mono segment approach
• Working with various central teams to achieve goals
• Collaborating permanently with the Account Managers in order to preserve the “one face to the customer” strategy.

Other Responsibilities

Financial

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Track, analyze and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Business plan /Analysis.

• Identify business opportunities and ensure clients loyalty in his business scope through the promotion and enrollment to Accor loyalty programs.

Team Management

• Manage sales team (account managers): set objectives and targets, analyze and optimize outcomes. Ensure training and competencies development.

General Duty

• Define and implement sales strategy in his business scope. Team briefings and development plans

Primary Responsibilities

• Understanding the global Accor sales strategy and distribution channels
• Being able to translate the strategy into a hotel approach
• Working with various hotel teams to achieve goals
• Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy

Other Responsibilities

Financial

• Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

• Define and implement the hotel sales strategy in accordance with the country/brand global strategy
• Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

• Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

General Duty

• Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams.
• Qualify client’s needs; expectations and directions to define the value proposition to be delivered and the partnership possibilities.
• Develop close relationships with clients, e-partners and key decisions makers to increase Accor’s weight/position

• Working in Indian kitchen would be your prime responsibility handling breakfast, lunch, dinner operation.
• Assist in other sections of the kitchen.
• Knowledge of tandoor , salads,  Cold kitchen  is an added advantage
• Kitchen maintenance and cleaning, following food safety requirements
• Maintaining and ordering stocks and supplies.

We are seeking a dynamic and experienced Outlet Manager to join our Food & Beverage team in Mumbai, India. As the Outlet Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maximizing profitability while maintaining the highest standards of food quality and safety.

• Develop and implement marketing strategies to increase customer traffic and revenue
• Handle customer feedback and resolve issues promptly and professionally
• Collaborate with the culinary team to develop and update menus based on customer preferences and market trends
• Analyze financial reports and make data-driven decisions to improve performance
• Oversee all aspects of restaurant operations, including food preparation, service, and cleanliness
• Manage inventory, control costs, and optimize profitability while maintaining quality standards
• Ensure compliance with all health, safety, and hygiene regulations.

We are seeking a talented and passionate Chef de Partie specializing in Asian cuisine to join our culinary team in Mumbai.  As a key member of our kitchen Heartist, you will be responsible for preparing and cooking high-quality Asian dishes, ensuring customer satisfaction, and maintaining the highest standards of food safety and hygiene.

• Prepare and cook a variety of Asian dishes according to restaurant recipes and standards
• Ensure consistency in food preparation and presentation across all dishes
• Collaborate with the kitchen team to maintain smooth operations during service
• Manage your station efficiently, including mise en place and inventory control
• Assist in menu development and suggest innovative Asian dishes
• Maintain a clean and organized work environment
• Adhere to all food safety and hygiene regulations
• Train and mentor junior kitchen staff in Asian cooking techniques
• Communicate effectively with kitchen and front-of-house staff
• Participate in regular team meetings and contribute ideas for improvement

• Plan & initiate action plan to approach and secure new business for the organization
• To determine effective and productive sales programs
• Relationship building with all the current and prospective customers.

• With Sales Manager plan sales strategy and implement tactics to achieve budget
• Sell all facets of the hotel and cross sell other Accor Hotels Group properties

• Establish new business and maintain existing business accounts through the preparation and execution of action plans
• Convert sales leads
• Handle accounts/prospects jointly with senior positions
• Solicit and close business according to established parameters
• Conduct familiarizations and site inspections
• Maintain a regular sales call pattern
• Monitor competitive set and communicate tactical changes to Manager
• Attend regular meetings
• Entertain prospects and existing key accounts with the view to sustain business and generate further sales
• Report as required on sales activities and successes
• Participate in conducting client interviews
• Maintain regular contract with the Accor International network of hotels and reservation centre
• Monitor competitor activities
• Build profile in market place

• Assist Sales Manager with collateral distribution and direct mail campaigns

• Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel Business.
• Work in line with business requirements

Customer Service

• Ensures the delivery of brand promise and provides exceptional service at all times to the guests.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee

     Operational

• Assists in the preparation of the Annual Business Plan.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system

     Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Exercises responsible behavior at all times and positively representing the hotel team.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

     Occupational Health & Safety

• To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

We are seeking a dynamic and results-driven Catering Sales Manager to join our team in Mumbai, India. In this role, you will be responsible for driving sales growth, managing client relationships, and leading our catering sales team to success.

• Develop and implement effective sales strategies to increase catering revenue and market share
• Build and maintain strong relationships with clients, understanding their needs and providing tailored catering solutions
• Lead and motivate the catering sales team, setting clear goals and providing ongoing coaching and support
• Collaborate with the culinary team to create innovative menu offerings and pricing strategies
• Oversee the entire sales process, from initial client contact to event execution and follow-up
• Analyze market trends and competitor activities to identify new business opportunities
• Prepare and present sales reports, forecasts, and budgets to senior management
• Ensure compliance with food safety regulations and company policies
• Attend industry events and networking functions to promote the company's catering services
• Work closely with operations teams to ensure seamless event execution and client satisfaction

Main Duties:

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Ensure implementation of departmental systems set up by Executive Housekeeper. Suggest any improvements if possible.
• Preparation of Gate Passes for Lost & Found items for Executive Housekeeper to sign.

Customer Service

• Track Guest Satisfaction scores on a weekly basis and focus on areas of deficiency
• Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

• Ensure all ordering is within the stipulated budget.
• Carrying out periodic inventories for linen and supplies and collating the same.
• Verify all outsourcing bills before presentation to the Executive housekeeper.

Operational

• Ensure correct planning of staff duties via the duty roster
• Ensure that all departmental processes are correctly carried out by the team leaders
• Oversee the ordering and distribution of operational supplies

Personnel

• Assist the Executive Housekeeper in selection of team leaders and associates
• Attend briefings on a daily basis and ensure departmental training plans are adhered to.
• Address any associate that team leaders are unable to handle.
• Ensuring redressal of any associate complaints / issues

Training

• Responsible for conducting all departmental trainings & ensuring compliance with all departmental SOP’s and quality standards.
• Delegate appropriately, duties & responsibilities to equipped and resourced employees, nurturing & developing them whilst ensuring standards of operation & safety are maintained.
• Instill the Training philosophies of the company and work closely with the Asst. Manager Human Resources developing departmental trainers, ensuring that all supervisors take an active role in the training and development of employees.
• Develop and assist in training activities focused on improving skills and knowledge.
• Ensure employees have a complete understanding of rules and regulations, and that behaviour complies.

Occupational Health & Safety:

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

• Must have a thorough working knowledge of the F&B Service & Front Office operations to include the F&B,  front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all F&B/Front Office employees.
• Attend and directs daily front office operations and as a one of the team.
• Attends to credit problems.
• Performs any other duties as directed by the Guest Service Manager.

Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department.

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests.  Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

Experience : Fresher  

Willing to start Apprenticeship with Ibis Mumbai Airport

Experience : Fresher  or 1-2 yrs of experience

Degree: Hotel Management degree

Prime Function:

• Ensure to provide proficient and professional FO & Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Front Office & F&B Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

We are seeking a talented and experienced Chef de Partie specializing in Indian curry to join our culinary team in Mumbai, India. As a key member of our kitchen staff, you will be responsible for overseeing the Indian curry section, ensuring the highest quality of food preparation and presentation while maintaining efficient operations.

• Lead and supervise the Indian curry section, training and guiding kitchen personnel to maintain exceptional standards
• Prepare and cook a variety of authentic Indian curry dishes, ensuring consistency in taste, quality, and presentation
• Collaborate with the Executive Chef and other kitchen staff to develop new recipes and menu items
• Oversee inventory management for the curry section, including ordering supplies and minimizing waste
• Ensure compliance with food safety and hygiene standards throughout the preparation and cooking processes
• Monitor and maintain kitchen equipment in the curry section
• Participate in quality control measures, including taste tests and visual inspections of dishes before service
• Assist in menu planning and cost control initiatives
• Foster a positive and collaborative work environment within the kitchen team

We are seeking a dedicated and professional Security Officer to join our team in Mumbai, India. As a Security Officer, you will play a crucial role in ensuring the safety and security of our premises, employees, and visitors. This position requires a detail-oriented individual with excellent observation skills and the ability to remain calm under pressure.

• Patrol and monitor assigned areas to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates
• Respond promptly to alarms and emergency situations, coordinating with local law enforcement and emergency services when necessary
• Monitor and control access to the facility, including checking identification and issuing visitor badges
• Conduct security screenings of personnel, vehicles, and materials entering the premises
• Operate and monitor surveillance equipment, including CCTV systems
• Investigate and document security breaches, incidents, and suspicious activities
• Perform regular safety and security checks to identify potential hazards or vulnerabilities
• Assist in the development and implementation of security policies and procedures
• Provide excellent customer service while maintaining a professional and assertive demeanor
• Collaborate with other departments to ensure a safe and secure environment for all stakeholders
• Prepare and maintain accurate logs, reports, and records of security-related activities
• Participate in ongoing security training and stay updated on relevant security protocols and technologies