Total 3 job vacancies by AT EASE SOLUTIONS PTY LTD

Carpenter

Employer: RPM Carpentry T/A Window Wizard
Location: Sunshine Coast QLD
Salary: $70,000 - $90,000 a year
Tenure: Full-time, Permanent
At Window Wizard, our team combines 25 years of experience, so we have the knowledge to restore the beauty and functionality of timber windows. For the last few years, we have called the Sunshine Coast our home, and we gladly share our expertise with our community. As we have worked with our neighbours on the Sunshine Coast, we have restored countless original timber windows to their original glory. Our advanced training allows us to restore and preserve windows on heritage and Queenslander properties. If your windows need specialty care, we are the team for the job. Apart from windows we also restore

The Role
We are seeking an experienced Carpenter to join our team in delivering high-quality projects on the Sunshine Coast. As a Carpenter at RPM Carpentry, you will be responsible for executing a variety of carpentry tasks with precision and expertise. From framing and installing to carpentry restorations and finishing touches for windows and doors. Your craftsmanship will contribute to our reputation for excellence. You will collaborate closely with our team to ensure projects are completed on time and to the highest standards.

Key Responsibilities

• Perform carpentry tasks including framing, restoring, installing and finishing work for windows and doors.
• Interpret blueprints and specifications to plan your work efficiently.
• Ensure all work meets industry standards and safety regulations.
• Collaborate effectively with other trades and team members to deliver projects on schedule.

Requirements

• The ability to work on tight timelines and adhere to OH&S policies and procedures.
• Ability to read / interpret plans and scope of works.
• Excellent problem-solving abilities.
• Work experience: at least 2 years

Licence/Certification:
• White Card (Preferred)
• Driver Licence (Preferred)
• Cert III in Carpentry (Preferred)

Position is being advertised by At Ease Solutions on behalf of RPM Carpentry

Employer: E.Tel Communications
Position: Customer Service Manager
Salary: $70000-$80000
Work Type: Full time, permanent
Location: North Sydney

About E.Tel: E.Tel Communications Pty Ltd is committed to providing affordable, high-quality telecommunications services. We are a dynamic team that leverages the latest in mobile and broadband technologies to offer tailored solutions for our customers. Our team is focused on ensuring exceptional customer experience through friendly service and prompt issue resolution.

Job Summary: The Customer Service Manager is responsible for leading and overseeing the customer service team to ensure high levels of customer satisfaction. This role involves developing and implementing effective customer service processes, managing daily operations, and handling complex customer inquiries or complaints. The Customer Service Manager will work closely with other departments, ensuring the team delivers seamless customer experience in line with E.Tel’s policies and values.

Key Responsibilities:
1. Team Leadership & Development:
1.1. Manage, mentor, and train a team of customer service representatives.
1.2. Foster a customer-centric culture by motivating and guiding the team to provide exceptional service according to E.Tel’s “5-star customer experience” framework.
1.3. Conduct regular performance evaluations and set team goals in alignment with company objectives.
1.4. Ensure the team is up to date with current products, policies, and system changes.

2. Customer Service Operations:
2.1. Oversee day-to-day operations of the customer service department to ensure customer enquiries are resolved efficiently and to the customer’s satisfaction.
2.2. Develop and refine customer service processes and standards for improved efficiency and effectiveness.
2.3. Setup, manage, and recruit for overseas call centre operations.
2.4. Ensure compliance with telecommunications industry standards, including E.Tel’s Fair Use Policy, Complaint Handling Process, and other relevant guidelines

3. Complaint Resolution:
3.1. Handle escalated or complex customer complaints and ensure timely resolution.
3.2. Implement and monitor the 3-step complaint handling process in line with the Telecommunications Consumer Protection (TCP) Code.
3.3. Escalate unresolved issues to senior management as necessary.

4. Service and System Improvements:
4.1. Analyse customer feedback and identify areas for improvement in products and services.
4.2. Work with other departments to streamline operations, focusing on improving the overall customer journey.

5. Reporting & Metrics:
5.1. Track key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates.
5.2. Provide regular reports and insights to management on customer service performance, including customer feedback trends.

6. Cross-functional Collaboration:
6.1. Collaborate with the sales, technical support, and marketing teams to ensure a unified approach to customer management.
6.2. Support product launches and new services by ensuring the team is fully trained and equipped to assist customers.

Key Skills and Qualifications:
• Proven experience in a customer service or similar leadership role.
• Excellent leadership and team management skills.
• Strong problem-solving and conflict resolution abilities.
• Experience in a multinational organisation, excellent English with preference for bilingualism in a secondary language from the following list: Chinese, Vietnamese, Indonesian.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

This position is advertised by At Ease Solutions on behalf of E.tel Communications.
Only shortlisted candidates will be contacted.

Position: Chef
Business name: TEWANTIN NOOSA RSL & CITIZENS MEMORIAL CLUB
Location for a position: 1 Memorial Ave, Tewantin QLD 4565
Tenure: full-time, permanent
Salary: $70000 -$90000 depending on skills and experience

About the business
The Tewantin Noosa RSL is a non-for-profit organization. You can have a drink with friends in one of our bars; dine in our Bistro Restaurant or Coffee Shop; enjoy some of our great free live entertainment; try your luck in the most luxurious gaming room in Noosa; or get involved in some of our club activities.
We are looking for motivated, outgoing, reliable, hardworking, and happy Chef to join our Kitchen Team on a full-time permanent basis.

Responsibilities include but are not limited to:
• Preparing and cooking food
• Developing and leading kitchen team to consistently deliver high-quality food
• Supervising kitchen operations effectively and to a high standard while meeting labour targets
• Menu planning and development new recipes
• Timely and effective service of high-quality food
• Responsibility for managing the cost of goods and wage targets
• Rostering and shift management
• Stock management including ordering, rotation and wastage control
• Full knowledge of all operations and management of the Food Safety Program
• Strong work ethic and attention to detail in all areas of your work

To be successful in this role, you’ll need following skills:
• Budgeting for expenses and managing employees.
• Communicating instructions clearly and effectively to staff.
• Motivating kitchen staff and developing constructive and cooperative working relationships.
• Developing and preparing creative, interesting, and innovative recipes.
• Having a keen sense of taste and smell to create meals that customers will enjoy.
• Agility to handle knives and other cooking implements properly for cutting, chopping, and dicing.
• The ability to work long shifts overseeing the preparation and serving of meals.
• Time management skills to ensure efficiency in meal preparation and service.

About the successful candidate

As the successful applicant, you will possess the following:
• Relevant qualifications (Cert IV in Commercial Cookery and Diploma in Hospitality Management or equivalent)
• Knowledge of OH&S
• Experience in menu planning
• Experience in budgeting
• A can-do attitude and strive to go above and beyond in all you do
• At least 2 years of work experience as a Chef

Please note that only Australian Citizens or permanent residents will be considered for this role.
Only shortlisted candidates will be contacted.

The position is advertised by At Ease Solutions on behalf of Tewantin RSL.