Total 18 job vacancies by APCOA Parking UK

The Role
Operations Support Manager - Hillingdon - Full-Time 42.5 hours per week - £32,500 per annum
Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?
As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients and offering excellent customer service to our car park users and members of the public. An opportunity has arisen for an operations support manager to work on the streets directing and managing a team in the Hillingdon area. Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?

- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract

What will you bring?

- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence

What can we offer you? :
• £32,500 per annum
• 42.5 hours per week
• 28 days holiday per year (including Bank Holidays)
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme
Does this sound like you? If you think you are right for the role please apply now.

Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a inspiring work atmosphere where successes are shared. With interesting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work



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The Role
Environmental Enforcement Officer - Bromley - Full-Time; 42.5 hours per week - £14.00 per hour / £30,940 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?

Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations. You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.

What will you do?

- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.

What will you bring?

- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive ‘can do’ attitude to work.
- A full clean driving licence.

So, could this role be for you?

Environmental Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders. You will be making a real difference to the local area!

Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!

At APCOA, we are always thinking of creative ways to reward our employees. Here is a sample of some of the current benefits on offer:

- £14.00 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme

If you enjoy being on the go and having an important role in the local area, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.

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The Role
Processing Centre Administrator – Dingwall - Full-Time; 40 hours per week - £23,795.20 per annum.

Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?

If you answered yes, then this may be the opening for you!

Here are some of the Responsibilities you will have in the role, but no limited to;
• Reviewing CCTV images of cars parked in violation of local site rules.
• Validate Penalty Charge Notices (PCN’s) including potential fines versus approved user and exemption lists.
• Undertake check-ups of vehicle ownership through the DVLA.
•Create and post statutory notice letters to members of the public.
•Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
• Scan of inbound post from members of the public.
• Interpret enabling legal code of practice.
•Be the first line for the managing of complaints.
•Ensure process to apply Discounts and Exemptions are working correctly.
•Monitor payment status of Penalty Charge Notices.
• Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
•Utilise software programs such as Parkway and FGL.

What will you bring?:

- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
- Have experience of working in the parking industry is desired but by no means essential.

*Full accredited training will be provided to all successful applicants*

Are you looking to build a career?
There is prospect for progression within the role as it's projected the Processing Centre will grow over the next 12 months and beyond. We are looking for applicants that are seeking to develop their skills alongside this predicted growth.
What can we offer you?

- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development

Does this sound like the role for you? Please apply now!

We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business. We offer a inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

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The Role
Civil Enforcement Officer – Louth- Full Time; 45 hours per week - £27,144 per annum

Driving Licence essential for this role.

Do you enjoy working outside? Would you like to have a positive impact on your local area? Are you over 18?

If you answered yes, then this may be the opportunity for you as we are recruiting Civil Enforcement Officers in Stamford.

Civil Enforcement Officers are an important part of the local community. You will ensure that all drivers follow parking policies on public streets and in car parks. You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!

What will you do? :

- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- Record and issue Penalty Charge Notices.
- You will check parking meters and car park equipment and report damage or faults.
- Report defective signs and road markings, identifying and reporting abandoned vehicles. 
- You will explain policies to motorists and advise them about parking facilities. 
- Check tickets and attend to minor machine faults.
- Ensure car parks and their facilities are clean, tidy and satisfactory

Are you ready to create a positive impact in Louth?

What will you bring?

- Excellent customer service skills.
- You will have good spoken and written English and arithmetic skills.
- Strong communication skills.
- You will have experience or the desire to work outdoors.
- Resilience – as you could be walking quite long distances on patrol.
- You will hold a Full UK Drivers Licence - Essential.

At APCOA, we recognise the devotion and hard work of our officers and are always thinking of new ways to reward them! Some of the benefits of the position are:

£11.60 per hour
5 shifts per week (4 during daytime hours and 1 finishing at 9:30 pm latest)
Up to 28 days annual leave (including Bank Holidays)
Workplace Pension
Training and Development
Opportunity for Career Development

So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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Parking Patrol Officer – Network Rail Services – Liverpool Lime Street Car Park - Flexible Hours - £12 Per Hour

Do you have a valid SIA licence?
Are you customer focused?
Do you work well in a team?
Does this sound like you?

If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based at Liverpool Lime Street. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.

Flexible working Hours including days, nights, weekends, and Bank Holidays.

- What you will do:

- You will conduct security patrols in line with client instructions
- You will provide a high standard of customer service for all car park users
- You will undertake foot patrols of the car park
- You will monitor, deter and report criminal doings

- You will maintain company standards of cleanliness, including removal of graffiti
- You will build and maintain good working relationships with our client and customers

What you will bring:

- You will have good problem solving skills
- You will be friendly and able to work in a team

- You will have excellent customer service skills
- You will have good communication skills

This role requires a valid SIA License

If this sounds like you, then APPLY NOW and come and join our Friendly team!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Parking Patrol Officer – Network Rail Services – Birmingham - 4 on 4 off Shifts - 42 Hours Per Week - £12 Per Hour

Do you have a valid Driving licence?
Are you customer focused?
Do you work well in a team?
Does this sound like you?

If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based at Liverpool Lime Street. The aim of the role is to provide security patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.

4 on 4 off shift pattern with working Hours including days, nights and weekends.

- What you will do:

- You will conduct security patrols in line with client instructions
- You will provide a high standard of customer service for all car park users
- You will undertake foot patrols of the car park
- You will monitor, deter and report criminal doings

- You will maintain company standards of cleanliness, including removal of graffiti
- You will build and maintain good working relationships with our client and customers

What you will bring:

- You will have good problem solving skills
- You will be friendly and able to work in a team

- You will have excellent customer service skills
- You will have good communication skills

This role requires a valid UK Driving License

If this sounds like you, then APPLY NOW and come and join our Friendly team!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Civil Enforcement Officer – Louth- Full Time; 45 hours per week - £27,144 per annum

Driving Licence essential for this role.

Do you enjoy working outside? Would you like to have a positive impact on your local area? Are you over 18?

If you answered yes, then this may be the opportunity for you as we are recruiting Civil Enforcement Officers in Stamford.

Civil Enforcement Officers are an important part of the local community. You will ensure that all drivers follow parking policies on public streets and in car parks. You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!

What will you do? :

- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- Record and issue Penalty Charge Notices.
- You will check parking meters and car park equipment and report damage or faults.
- Report defective signs and road markings, identifying and reporting abandoned vehicles. 
- You will explain policies to motorists and advise them about parking facilities. 
- Check tickets and attend to minor machine faults.
- Ensure car parks and their facilities are clean, tidy and satisfactory

Are you ready to create a positive impact in Louth?

What will you bring?

- Excellent customer service skills.
- You will have good spoken and written English and arithmetic skills.
- Strong communication skills.
- You will have experience or the desire to work outdoors.
- Resilience – as you could be walking quite long distances on patrol.
- You will hold a Full UK Drivers Licence - Essential.

At APCOA, we recognise the devotion and hard work of our officers and are always thinking of new ways to reward them! Some of the benefits of the position are:

£11.60 per hour
5 shifts per week (4 during daytime hours and 1 finishing at midnight)
Up to 28 days annual leave (including Bank Holidays)
Workplace Pension
Training and Development
Opportunity for Career Development

So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Health and Safety Manager
Remote working / travel to some sites required in Southeast area.
Up to £45,000 per annum
Are you a Health and Safety professional with a passion for making a difference in the parking industry? Do you thrive in a fast-paced environment where you can make a real impact on the safety and well-being of others?

If so, we have an exciting opportunity for you!

We are currently seeking a proactive Junior Health and Safety Manager to join our existing team and you will play a crucial role in ensuring the highest standards of health and safety across our parking operations.

You will be responsible for:

- Developing and implementing robust health and safety policies and procedures.
- Conducting regular risk assessments and ensuring appropriate control measures are in place.
- Providing expert advice and guidance on health and safety matters to all levels.
- Ensuring compliance with all relevant legislation and industry standards.
- Investigating incidents and accidents and implementing measures to prevent recurrence.
- Carry out regular site inspections and audits to ensure EHS policies and procedures are being properly implemented.
- Ensure working practices are safe and comply with Company policy and relevant legislation.
- Conducting regular audits and inspections to identify areas for improvement.
- Keep records of site inspection / audit findings and produce reports that identify non-compliances and suggest improvements.
- Keeping up to date with new legislation and maintaining a working knowledge of all Health and Safety Executive legislation and any developments that may affect the parking/security/enforcement industry.

To be successful in this role, you will need to have:

- A minimum of 2 years' experience in a health and safety role.
- Relevant health and safety qualification (e.g., NEBOSH/IEMA).
- Excellent communication and interpersonal skills.
- The ability to work independently and make sound decisions.
- Strong analytical and problem-solving skills.
- A proactive and hands-on approach to health and safety management.
- Able to design and deliver presentations, produce written reports, and analyse data.

Why Choose Us?

- We prioritise employee development and growth.
- We offer a supportive and collaborative work environment.

We have a track record of promoting from within. We understand the importance of succession planning for the long-term success of APCOA. That's why we identify and nurture high-potential employees for future leadership roles. Through mentorship, leadership training, and exposure to different departments, you'll be prepared to take on new challenges and responsibilities.

What we can offer you:
At APCOA your expertise is valued, and we recognise your dedication with a competitive salary that reflects your skills and contributions.

- Salary: £35,000 per annum.
- Hours: 37.5 hours per week, allowing you to maintain a healthy work-life balance.
- Annual Leave: 33 Days per annum (25+8 BH).
- Training and Development: Elevate your skills through ongoing training opportunities, ensuring you stay ahead in your field.
- Pension Scheme: Plan for the future with our comprehensive pension scheme, providing financial security as you embark on your career journey.
- Employee Discount Scheme: Enjoy exclusive discounts as our way of saying thank you for your hard work and dedication.

If you have a strong commitment to health and safety, excellent communication and IT skills, and the ability to manage your workload effectively, we want to hear from you! Apply now to join our team and make a positive impact on the health and safety of APCOA.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Valet/Driver - Customer Service Assistant - London City Airport - 33 Hours per Week - £13.15 Per Hour

Do you like to work in the fresh air?
And would you like the chance to drive lots of different cars ?
Do you want to work in a friendly, supportive team at an airport within the heart of London?
Are you able to work shifts from 04.00 - 13.00 or from 13.00 - 22.00 ?

If YES, to all the above please do not hesitate to apply.


An exciting opportunity has arisen as a Customer Service Assistant - Valet/Driver working at London City Airport. You will ensure the efficient operation of all car parks, valet operation and the priority set down area. While delivering customer service to the highest possible standard for optimal customer satisfaction.

APCOA are looking for Meet and Greet Drivers at London City Airport. Working for the prestigious Valet / Meet and Greet parking brand at London City Airport. You will need to be friendly and helpful. Capable in meeting customers at a drop off point and moving their vehicle to a safe parking area. Flexibility is required as shifts are given on a 7 day rota basis. Work will be 4 days a Week. 8.5 hour shifts. Full training will be provided.

Duties will include but are not limited to:

- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- To learn and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.

What we're looking for;

- Evidence of strong communication and interaction with the public
- Full UK Driver’s License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification – desirable
- Advance Driving Licence or Professional Driving Qualification – desirable

What we can offer you;

- £13.15 per hour
- Pension
- Healthcare
- Training and development

- Overtime

Must be 18 or over to apply

If this sounds like a prospect for you then “apply now with your CV”
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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Senior Civil Enforcement Officer - Lambeth - Full-time 42.5 hours per week - £29804.53 per annum

Do you have supervisory experience? Have you led a team of people? Are you well organised? Do you have a Full Clean UK Driving Licence?

An exciting opportunity has arisen for a Senior Parking Enforcement Officer in Lambeth. Civil Enforcement Officers are responsible for ensuring that all drivers follow parking regulations on public streets and in car parks. They are an important part of keeping our roads moving and ensuring public safety. This role will be to assist in managing a team of Civil Enforcement Officers, enforcing regulations as directed under the Traffic management Act(TMA) 2004.

What will you do?:

- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To “cascade” information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.

What will you bring?:

- At least one year’s experience of working in a managing role, in a parking or customer services industry.
- Experience with the traffic management act 2004 and other parking legislation.
- Aptitude to organise and motivate large numbers of contract staff.
- Creation of reports.
- Excellent personal skills with the competence to build and maintain positive working relationships.
- Excellent problem-solving skills.
- A Full Clean UK driving licence


What is on offer to you?:

- £29804.53 per annum
- 42.5 hours per week
- 20 days holiday plus 8 Bank Holidays
- Training and Development
- Pension Scheme


Must be 18 or over with a Full UK driving licence to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

Supervisor - Lambeth - Full-Time 42.5 hours per week - £30,003.96 per annum

Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?

As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients. We have award-winning L&D teams, currently holding gold status with our Investment in People strategy putting us within the top 1% of UK companies. We are looking to recruit an experienced Supervisor to work on the streets directing and managing a team. Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?

- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract

What will you bring?

- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence

What can we offer you? :
• £30,003.96 per annum
• 42.5 hours per week
• 28 days holiday per year (including Bank Holidays)
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme

Must be 18 or over to apply

Does this sound like you? If you think you are right for the role please apply now.

Closing date: 4th October 2024


Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a inspiring work atmosphere where successes are shared. With interesting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work

Senior Civil Enforcement Officer - Lambeth - Full-time 42.5 hours per week - £29804.53 per annum

Do you have supervisory experience? Have you led a team of people? Are you well organised? Do you have a Full Clean UK Driving Licence?

An exciting opportunity has arisen for a Senior Parking Enforcement Officer in Lambeth. Civil Enforcement Officers are responsible for ensuring that all drivers follow parking regulations on public streets and in car parks. They are an important part of keeping our roads moving and ensuring public safety. This role will be to assist in managing a team of Civil Enforcement Officers, enforcing regulations as directed under the Traffic management Act(TMA) 2004.

What will you do?:

- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To “cascade” information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.

What will you bring?:

- At least one year’s experience of working in a managing role, in a parking or customer services industry.
- Experience with the traffic management act 2004 and other parking legislation.
- Aptitude to organise and motivate large numbers of contract staff.
- Creation of reports.
- Excellent personal skills with the competence to build and maintain positive working relationships.
- Excellent problem-solving skills.
- A Full Clean UK driving licence


What is on offer to you?:

- £29804.53 per annum
- 42.5 hours per week
- 20 days holiday plus 8 Bank Holidays
- Training and Development
- Pension Scheme


Must be 18 or over with a Full UK driving licence to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

''

Mobile Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum + mobile allowance

Do you enjoy working outside?

Do you have a CBT license?
Do you have customer service experience?

if the answer is "YES" then keep reading!

We have new openings for someone who:

- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.

As a Mobile Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.

CBT License is preferred, but a willingness to ride a moped is required.

So, are you our next hire?

- You will have excellent customer care skills. Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.

Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career. We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:

- £27,352 annual salary + mobile allowance
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
- Working 5 days of 7 as per rota

If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.

''

Mobile Civil Enforcement Officer - Walsall - Full Time; 40 Hours per week - £26,915.20 per annum

Full Clean UK Driving Licence Required

Do you hold a full and clean UK driving licence?
Would you enjoy working outdoors?
Do you want to make a difference in your local area?

Shift Pattern: You will be working shifts; 5 days out of 7, between 07:00 - 22:00 as per rota.

Our Civil Enforcement Officers are an important part of keeping the local area safe. You will ensure that all drivers follow parking rules on public streets and in car parks.

Civil Enforcement Officers patrol assigned areas to ensure the neighbourhood stays safe and clean

What will your duties be?

- Enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- Record, report and take appropriate action on any defects found in street furniture or any suspicious vehicles in accordance with local procedure.
- Represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- Use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- Attend when needed judgment hearings to give endorsing material in connection with contested PCNs
- Report all issues and PEN's issued to your supervisor at the end of each shift.

What will you bring?

- Good written and spoken English
- Excellent customer service skills
- A willingness to work outside in all weather conditions
- A full UK driving licence

In return for your hard work, we are offering:

- 20 days annual leave plus 8 bank holidays (pro ratered)
- Pension scheme Uniform provided.
- Training and development prospects
- £12.94 per hour / £26,915.20 per annum

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

Customer Service Agent - Canterbury - £22,600 per annum - Full-time

Are you customer focused? Do you pride yourself on excellent people skills? Are you looking for a varied role where no two days are the same?

If you answered yes to these questions, then we may have the role for you!

A position for a Customer Service Agent has arisen working with our team in Canterbury.

You will be highly focused and able to demonstrate great communication skills. The role requires you to have excellent written and verbal communication skills. If you are interested in learning new subjects whilst acquiring a detailed knowledge of computer systems, then this could be for you!

You will be able to manage multiple tasks at once and adapt well to change. This is essential for the role, along with the ability to work with minimum supervision.

What you'll do:

- You will be responsible for taking inbound telephone calls, responding to email enquiries, and monitoring our Live Chat facility.
- You will be dealing with a varied range of customer queries which will include Penalty Notices issued, Parking Permits, and Parking Bookings.
- You will also be responsible for processing Penalty Notice Appeals whilst providing a high attention to detail. This ensures the accuracy of the information provided which is essential to our business.

What you'll bring:

- You will be able to demonstrate communicate effectively with customers through various channels, providing professional and courteous responses whilst maintaining the highest level of service.
- As this role is a front-line service for our business, you will be able to demonstrate excellent customer service. This includes effective listening skills to build rapport with our customers and be able to respond to enquiries in a professional manner.
- Experience of working in the parking industry is desirable but by no means essential.

Do you have these skills? Click "apply" today and one of our team will be in touch soon!
If successful, you will be provided with full accredited training. Working hours are 40 hours per week, working pattern is Monday to Friday 9:00 – 17:00.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.