Total 67 Manager level Quality Assurance / Control job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

Job Responsibilities :

The Global Head of Ethics and Compliance will lead the Ethics and Compliance function in developing and enhancing compliance and regulatory policies and practices Razer businesses worldwide. This Senior Director-level role will report to the Chief Corporate Officer and work closely with the Legal team and operational compliance leaders in the various business units to ensure adherence to all applicable laws, regulations, and ethical standards.

• Serve as Ethics and Compliance partner to business units and other functions providing relevant advice to the rest of Razer.
• Build the Global Ethics and Compliance team and create visibility and awareness of the Ethics and Compliance practice across the organization, in adherence to legal and regulatory requirements, as well as Razer’s ethical standards.
• Design and build Ethics and Compliance policies and procedures relating to various aspects of our operations including trade compliance, product compliance and anti-bribery/ corruption.
• Collaborate with internal stakeholders such as Legal, HR, Internal Audit, Supply Chain Management, Razer Gold Compliance, FIUU Compliance, Information Security, Sustainability and Engineering to integrate compliance and ethics into daily operations and decision-making processes.
• Lead, conduct, and manage investigations, inspections, and audits as required.
• Lead discussions with regulators and other third parties and serve as Razer’s representative with external bodies.
• Develop and deliver training programs to promote a culture of ethics and compliance across the organization.
• Stay abreast of industry trends and best practices in ethics and compliance to continually improve Razer’s ethics and compliance program.

Pre-Requisites :

• A recognized degree in Law, Accountancy, Business Management, Finance, or equivalent.
• Minimum 15 years’ experience in a similar compliance or regulatory role covering various compliance areas such as personal data protection, anti-bribery, trade sanctions, and ethics and conduct.
• Relevant experience working for an MNC in consumer electronics or manufacturing.
• Knowledge and familiarity with the laws and regulations in key jurisdictions such as USA, PRC and EU.
• Experience in managing compliance processes and procedures such as management of bribery or sanctions red flags, vendor risk management.
• Able to lead the development and roll-out of compliance training programs across different jurisdictions and offices.
• Candidate must have the inclination to quickly develop an acute understanding of the Razer business and be determined to grow and develop the function and team.

Primary Purpose

Reporting to the Senior Manager, Supply Chain SMO/COE, the Master Data Quality & Governance Manager plays a vital role in ensuring the accuracy and integrity of master data and will be responsible for overseeing and implementing data governance strategies, policies, practices, and processes across the Asia Pacific region. This role is also responsible for collaborating with APAC business stakeholders to understand their data needs and requirements and ensuring data quality standards, processes and procedures align with business objectives, and providing training and support to business stakeholders on data quality best practices.

Develop and Implement Data Governance Framework:

o Design and establish a comprehensive data governance framework across the Asia Pacific region.

o In partnership with Global Data Governance teams define data governance policies, procedures, and standards to ensure consistent and accurate data management practices.

o Collaborate with stakeholders to gain buy-in and support for the data governance initiatives.

Data Stewardship and Ownership:

o Establish data quality rules, monitor data compliance, and resolve data-related issues.

o Ensure data ownership and accountability by establishing data governance and execution roles and responsibilities.

o Drive continuous improvement by monitoring data governance performance and identifying opportunities for enhancement.

o Conduct regular data audits and assessments to identify gaps and recommend corrective actions.

o Collaborate with cross-functional teams, including IT, finance, operations, privacy and legal to ensure alignment and compliance with data governance initiatives.

o Engage with global stakeholders to share best practices, leverage synergies, and contribute to the overall data governance strategy.

Training and Awareness:

o Develop training programs and materials to educate employees on data governance policies, procedures, and best practices.

o Raise awareness of the importance of data governance and its impact on business operations and decision-making.

o Provide guidance and support to business units in implementing data governance practices effectively.

o Act as a subject matter expert, providing guidance and support to stakeholders on data governance-related matters.

Inherent Requirements

Formal Qualifications

Bachelor's in information management, computer science, business administration, or a related field.

Key Skills / Core Competencies

• Strategic thinking ability, as well as detailed analytical and problem-solving skills
• Strong communication and relationship building skills to collaborate cross functionally with internal partners and external customers.
• Comfort in managing relationships with senior leadership.
• Strong entrepreneurial, customer service orientation.
• Ability to effectively prioritize, execute tasks and manage deadlines in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• An ability to work well in an ambiguous environment with minimum supervision.
• Strong professional presence and business acumen.
• Innovative, proactive, and flexible to change.
• Self-motivation and a strong sense of ownership and accountability
• Exposure to process improvement methodologies with Lean Six sigma Green or Black belt an advantage

Experience

• Proven experience in data governance, data management, or related roles, preferably within a multinational organization operating in the Asia Pacific region.
• In-depth knowledge of data governance frameworks, principles, and best practices.
• Strong understanding of data quality management, data privacy regulations, and data-related compliance requirements.
• Demonstrable experience leading process change
• Superior vendor management experience
• Demonstrable knowledge and experience in SAP, SFDC, M365, BI and data analysis tools.

Job Duties:

• Manage the process for QMS audits, to ensure compliance of the organization’s Integrated Management Systems wrt ISO9001/TS16949/ VDA 6.3, Customer specific requirements.
• Identify areas/ system gaps for improvement and implementation. Establish and drive QMS enhancement and integration roadmap/milestones.
• Work closely with Operations and key stakeholders to maintain consistent manufacturing, quality policies and compliance
• Responsible for maintaining/improving fab performance though SPC program.
• Investigate root causes and resolve key fab-related quality issues and effectiveness of corrective and preventive actions. Manage Non-Conformance cases with respect to on-time closure with the relevant customers/Business Lines.
• Responsible for Outgoing and Periodic review OQA performance to drive defect reductions
• Responsible for Document Centre Management & Library Services
• Management of change among diverse cultures in a fast paced environment
• Co-work with related functions to support the wafer fabrication process to drive process/system optimization and effectiveness

Job Qualifications:

• Degree in Chemical / Electrical Engineering / Physics / Chemistry or equivalent
• 8+ years in semiconductor industry preferred
• Knowledge of wafer fabrication process essential
• Strong in project management skills, facilitation, analytical skills and system thinking

Job Description & Responsibilities:

• Maintenance of Quality Management System ensuring compliance to internal, and international standards and regulatory requirements for medical devices.
• Develop QMS documents in line with business activity of DxD Hub.
• Work with technical team to create quality document related to product design, development and manufacturing, including product test/validation protocols, change management in compliance to applicable regulatory requirements.
• Develop and evaluate medical device regulatory intelligence and maximize opportunities to expedite the registration process within S.E.A region, China and USA. Activities include obtaining and maintaining domestic and regional market access for our innovative products.
• Provide appropriate inputs to assist in defining regulatory strategies and timelines for regulatory submissions for the total product lifecycle for medical devices.
• Compile technical, clinical and production protocols and documentations necessary for new products dossier submission to S.E.A. region, China and USA. regulatory submissions. Liaise with technical team (locally and internationally) on technical information required to prepare submission dossiers. Manage preparation (developing submission content, management of document legalization, and creation of any other documents required for submissions) and maintenance of regulatory submissions and other premarket registrations to acquire appropriate commercial distribution clearances in accordance with regulatory strategic plan.
• Overall responsible for ensuring that medical device files are set up in compliance to regulatory requirement.
• Monitor and communicate new and changing medical device law, guidance regulations in a timely manner. Reviews process change recommendation and assists in implementing new procedures and documentation.
• Ensure that regulatory records are controlled and maintained.
• Train internal and external stakeholders on regulatory data management processes and platforms, regulatory matters and product registration.

Job Requirements:

• Master or Bachelor of Science/Engineering with strong background in biomedical, computer or engineering sciences.
• Possess 3 years or more of working experience in quality assurance and regulatory affairs in medical devices; thorough working knowledge of ISO 13485:2016.
• Good working knowledge in managing QMS in a medical device environment in compliance to ISO 13485:2016.
• Competent in quality assurance methodologies.
• Working knowledge in QA processes for design, development and manufacturing of IVD, SaMD and Integrated Medical Technologies.
• Demonstrated skills in risk management (ISO 14971).
• Knowledge of Health Sciences Authority requirement for IVD product submission.
• Knowledge in regulatory requirements for medical devices in ASEAN, USA and EU.
• Experience with product registration submission and evaluation.
• Experience with maintaining internal regulatory database.
• Experience with Dossier Creation.
• Ability to develop and implement plans for regulatory submission.
• Awareness of applicable workplace environment, health and safety regulations.
• Ability to network and build strategic partnership with good problem solving skills and communication skills.
• Possess leadership and agile mindset.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Summary:

• Industry: Healthcare
• Working location: Kent Ridge

Job Responsibilities:

• Leads quality improvement initiatives and spearheads innovation projects, identifying areas for enhancement and implementing best practices.
• Assists in managing the day-to-day operations of the department, ensuring high standards of patient care and staff performance
• Analyzes data and prepares reports on quality metrics and innovation outcomes.
• Conducts training on quality improvement, new technologies, and innovative care practices, including facilitating quality improvement workshops.
• Ensures compliance with healthcare regulations and organizational policies. Supports Nursing in compliance to audits’ standards.
• Participates in interdepartmental meetings and committees to represent the Nursing Departments’ quality and innovation interests.
• Supports the department in managing administrative support and coordination with external parties for innovative projects and research grants.
• Establishes and maintains relationships with funding agencies, potential partners, and other stakeholders in the healthcare innovation ecosystem.
• Facilitate, coordinate and support Nursing Leadership with the department's annual work plan.
• Consolidates, reviews, and analyses periodic and ad-hoc statistical and management reports
• Undertakes any other tasks assigned.

Job Requirements:

• Bachelor’s Degree in Business/Engineering/Industrial Design/Healthcare from a recognized institution.
• Possess knowledge of quality improvement methodologies and innovation processes in healthcare.
• Strong understanding of AI and robotics applications in healthcare, or willingness to learn.
• Proficient in Microsoft Office, in particular Word, Excel and PowerPoint.
• At least two years of experience in facilitating workshops and conducting training.
• Familiarity with data analysis and statistical tools
• Knowledge of lean management principles and Six Sigma methodologies.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

We are seeking a highly skilled and experienced IT Compliance and Cyber Risk Manager to join our dynamic IT team. This role is crucial in ensuring our IT operations comply with IT general controls, SOX controls, and other regulatory requirements. Additionally, the manager will lead our Cyber Risk Quantification Program, identifying and mitigating cyber risks to protect our company's assets and reputation.

Responsibilities:

• Compliance Management:
• Ensure all IT operations comply with IT general controls, SOX controls, and other relevant framworks the company chose to company chose to complay with (e.g. NIST CSF, CERT RMM) regulatory requirements.
• Develop, implement, and maintain IT compliance methodology, policies and procedures.
• Work with your IT colleguaes to ensure compliance with internal and external standards. Lead regular assessment with the IT organisation.
• Collaborate with internal and external auditors to facilitate compliance audits and address findings.

• IT-Risk Management:
• Manage the internal Cyber Risk Quantification Program with the company tools to identify, assess, and quantify cyber risks.
• Monitor and report on the effectiveness of IT risk management initiatives.
• Stay updated on the latest IT Risks, cyber threats and vulnerabilities.

• Policy and Procedure Development:
• Develop and maintain IT compliance and cyber risk management policies and procedures.
• Ensure policies and procedures are communicated effectively to all relevant stakeholders.
• Provide training and guidance to IT staff on compliance and risk management best practices.

• Collaboration and Communication:
• Work closely with other departments to ensure a cohesive approach to IT compliance and cyber risk management.
• Communicate effectively with senior management, providing regular updates on compliance status and IT-Risk management activities.
• Serve as the primary point of contact for IT compliance and risk management issues.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT compliance, ITGC and/or SOX controls, and IT risk management.
• Strong knowledge of IT general controls, Framworks, and regulatory requirements.
• Experience with IT risk quantification and mitigation strategies.
• Excellent analytical, problem-solving, and communication skills.
• Relevant certifications such as CISA, CISSP, CRISC, or similar are highly desirable.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Eager Learner: Has a strong willingness to learn new things and continuously seeks to improve their skills and knowledge.
• Team Player: Works well in a team and contributes to a positive team environment.
• Problem Solver: Demonstrates strong problem-solving skills, with the ability to think critically and find creative solutions to challenges.
• Detail-Oriented: Pays close attention to detail and has a strong commitment to quality.
• Adaptable: Is flexible, can quickly adapt to new situations and changes in project scope or direction, understand the needs of his peers and contribute to a prefessional and enjoyable work environment.

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Don't meet every single requirement? At BW, we value diversity and the unique experiences that people from different backgrounds bring to our business. We welcome you to apply for the role even if you don't fully meet all the listed requirements, especially if you are passionate about building an inclusive culture where we strive to be our best. You may be just the right candidate!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Job Description:

DATA PROTECTION
Roles & Responsibilities
1. Serve as the main/first point of contact between the Group and all relevant data protection authorities/ regulators.
2. Ensure the Group’s policy is in line with the General Data Protection Regulation (GDPR) and code of practice.
3. Evaluate, review and enhance the existing framework, ensuring its relevance with the Group’s businesses in consultation with key stakeholders.
4. Proactively conduct regular internal security audits to ensure compliance, address potential issues and submit monthly reports for management’s review.
5. Provide guidance, and support, and act as the subject matter expert to Management and fellow colleagues.
6. Conceptualise, and translate ideas and regulations into an effective training package; train and conduct workshops for internal staff members.
7. Train and guide members of staff involved in processing data on all the key salient points for compliance.
8. Follow up with changes in law and provide suggestions to ensure compliance with GDPR.
9. Foster a data protection culture amongst employees and communicate personal data protection policies to stakeholders.
10. Manage personal data protection-related queries and complaints.
11. Alert management of any risks that might arise with regard to personal data management.
12. Liaise with PDPC on data protection matters.

OTHER RISK AND COMPLIANCE DUTIES
1. Creating and implementing an effective compliance program, statutory and operationally
2. Ensuring that the compliance program effectively prevents and/or detects violations of law, regulations, organization policies, or the code of conduct
3. Regularly reviewing the compliance program and recommending appropriate revisions and modifications, including advising the Senior Management of potential compliance risk areas
4. Conducting yearly compliance refresher training
5. Process owner for the following policies:
a. Anti-bribery policy
b. Gifts and hospitality
c. Whistleblowing policy
6. To spearhead the implementation of Enterprise Risk Management and maintain the risk register for the Group

Job Requirement:
1. Minimum degree from accredited universities with 5 years of relevant experience
2. Critical and strategic thinking, ability to provide sound judgements in challenging situations and be assertive as needed.
3. Experience in legal, audit, and/or risk management roles will be an added advantage.
4. Good interpersonal skills and ability to work independently, objectively, and constructively.
5. Strong interpersonal, negotiation, organisational and report-writing skills.
6. Team player with project management skills.
7. Excellent communication and presentation skills.
8. Ability to work under pressure, hands-on experience in audit, investigation, training, policy development and process improvement.

Job Description & Responsibilities

• Maintenance of Quality Management System ensuring compliance to internal, and international standards and regulatory requirements for medical devices.
• Develop QMS documents in line with business activity of DxD Hub.
• Ensure the overall document control system supports the QMS.
• Work with technical team to create quality document related to product design, development, and manufacturing, including product test/validation protocols, change management in compliance to applicable regulatory requirements.
• Lead auditor for internal and external audits.
• Conduct management review, ensure QMS stays current and relevant.
• Lead in root cause analysis and CAPA.
• Analyze trends inquality performance.
• Drive improvement in the quality management system.

Job Qualifications

• At least a Bachelor’s degree in Science/Engineering or relevant related field.
• Possess at least 4 years of working experience in quality assurance in medical devices; thorough working knowledge of ISO 13485:2016.
• Good working knowledge in managing QMS in a medical device environment in compliance to ISO 13485:2016.
• Competent in quality assurance methodologies.
• Working knowledge in QA processes for design, development, and manufacturing of IVD, SaMD and Integrated Medical Technologies.
• Demonstrated skills in risk management (ISO 14971).
• Knowledge in regulatory requirements for medical devices in ASEAN, USA and EU.
• Strong background in biomedical, computer or engineering sciences.
• Awareness of applicable workplace environment, health, and safety regulations.
• Possess creative skills and problem-solving skills.
• Adeptness in cultivating professional networks and build strategic partnerships.
• Good communication skills.
• Demonstrates strong leadership capabilities and an agile mindset.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description & Responsibilities

• Maintenance of Quality Management System ensuring compliance to internal, and international standards and regulatory requirements for medical devices.
• Develop QMS documents in line with business activity of DxD Hub.
• Ensure the overall document control system supports the QMS.
• Work with technical team to create quality document related to product design, development, and manufacturing, including product test/validation protocols, change management in compliance to applicable regulatory requirements.
• Lead auditor for internal and external audits.
• Conduct management review, ensure QMS stays current and relevant.
• Lead in root cause analysis and CAPA.
• Analyze trends inquality performance.
• Drive improvement in the quality management system.

Job Qualifications

• At least a Master's degree in Science/Engineering or relevant related field.
• Possess at least 4 years of working experience in quality assurance in medical devices; thorough working knowledge of ISO 13485:2016.
• Good working knowledge in managing QMS in a medical device environment in compliance to ISO 13485:2016.
• Competent in quality assurance methodologies.
• Working knowledge in QA processes for design, development, and manufacturing of IVD, SaMD and Integrated Medical Technologies.
• Demonstrated skills in risk management (ISO 14971).
• Knowledge in regulatory requirements for medical devices in ASEAN, USA and EU.
• Strong background in biomedical, computer or engineering sciences.
• Awareness of applicable workplace environment, health, and safety regulations.
• Possess creative skills and problem-solving skills.
• Adeptness in cultivating professional networks and build strategic partnerships.
• Good communication skills.
• Demonstrates strong leadership capabilities and an agile mindset.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Role Overview

We are on the lookout for a seasoned Senior Tax Compliance Manager to lead our tax operations, providing expert solutions to a portfolio of diverse clients.

This role goes beyond managing day-to-day compliance—it's about building strong client relationships, leading a high-performing team, and driving seamless collaboration with outsourced teams across the region.

Your Key Responsibilities

• Manage and coordinate corporate tax (including personal tax, partnership tax, and withholding tax) compliance engagements.
• Oversee the tax compliance process and adapt to challenges in the process.
• Maintain continuous interaction with clients, manage expectations, and ensure exceptional client service.
• Attend to tax queries and dispute resolution with the tax authorities.
• Develop budgets, determine resource requirements, and direct/monitor engagements.
• Leading the tax compliance function, delegating work effectively, coaching, training, and resolving staffing issues.
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff.
• Contribute to a stable and team-oriented working culture.
• Assess and identify business development opportunities.
• Build strong internal cross-functional relationships within the company.
• Participate in special projects and recruitment efforts as needed, supporting the organisation’s growth and efficiency.

What We’re Looking For

• Bachelor's degree in Accounting, Finance, or related field, with recognized Professional Qualification.
• Extensive experience in Tax compliance, with proven track record in quality management and team leadership.
• Good understanding of business and tax technical issues and the ability to transform these into value-added solutions for clients.
• Knowledge in the software Singtax (Corporate & Personal) preferred
• Demonstrated client management aptitude and leadership potential.
• Strong command of spoken and written English.
• Excellent communication skills (oral and written) to deliver effective client service.
• A team player with the ability to meet deadlines and work with minimal supervision.

If you excel in tackling complex tax challenges and delivering outstanding service, join us to make a lasting impact. Apply now!

Dynamic Human Capital Pte Ltd (EA Licence No: 12C6253)
Lisa Chi (R24124761)

We are looking for a Quality Control Manager.

Job Description:

• Inspect in-coming and outgoing products according to policies standard.
• Manage inhouse and supplier’s quality (Lightings and Event Logistics Items)
• Establish standard operating procedures and conditions for handling storage and checklist of stock.
• Perform other ad-hoc duties as assigned.

Requirements

• Basic understanding of production methods for decoration lightings and Event logistics
• Attention to detail
• Good Communication and Interpersonal Skills
• Able to multi-task and quick learner

Responsibilities:

• Manage daily QA duties and the QA/testing team.
• Develop and implement quality practices in methodologies and processes.
• Manage/support multiple QA projects.
• Develop QA plan and timeline.Recommend improvement to processes and practices to IT management and application team.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships

Job Description
• Manage a portfolio of clientele which include listed companies, SMEs and internationally active companies
• Manage a team of audit professionals and assist the Audit Partners and Directors in delivering assurance services to a portfolio of clients
• Perform review work of audit teams’ findings
• Develop and maintain long-term client relationships and identify business development opportunities
• Coach, mentor and build high performance teams

Job Requirement
• Degree or professional accounting qualifications recognised by ISCA
• Minimum 5 years’ relevant experience with large/mid-tier international accounting firms
• Strong technical (accounting/auditing standards) & interpersonal skills

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I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Responsibilities:

• Lead and execute comprehensive audits for both listed companies and SMEs, locally and internationally, from planning through to completion, consistently meeting deadlines while demonstrating reliability and strong organizational skills as a key team member.
• Develop and apply effective problem-solving skills, providing actionable recommendations to management based on thorough industry research, insightful analysis, and investigative findings.
• Show initiative and uphold a strong work ethic, coaching junior staff, sharing knowledge, and understanding how individual contributions impact team performance and outcomes.
• Understand the role of the business unit within the broader firm context, actively building internal networks, and making meaningful contributions during client meetings alongside senior team members.

Requirements:

• Min Degree or professional accounting qualifications recognised by ISCA
• Minimum 2 years’ relevant experience with large/mid-tier international accounting firms
• Proactive, committed and able to work under pressure
• Possess initiative and the ability to work independently
• Team player

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037