The role of Citi’s Institutional Credit Management (ICM) function is to provide integrated, end-to-end, management of wholesale credit and counterparty risk within the first line of the bank. Wholesale Credit Risk In-Business Quality Assurance is an integral part of the ICM organization.
The Wholesale Credit Risk In-Business Quality Assurance function (In-Business QA) verifies that established Standards and Procedures for Wholesale Credit Risk management are followed and consistently applied across first line of defence. WCR In-Business QA staff are independent of the activities performed by WCR first line businesses that they review. Quality Assurance activities are performed on controls after the completion of Wholesale Credit Risk activities by the first line. Management uses the results of the Quality Assurance Reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of Wholesale Credit Risk. The results from the QARs help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.
This role reports directly to the Head of QA Practices & Governance and is part of the wider QA Practices & Governance team which manages the methodology, processes, technology, reporting and governance infrastructure of the In-Business QA function.
Key responsibilities include:
- The overall objective of this role is drive and execute key programs as part of the In-Business QA Professional Development strategy.
- Working with SLT / Management team to set Professional Development objectives.
- Leads on the creation of Professional Development programs that use innovative solutions to ensure maximum engagement
- Assessing learning and development needs across In-Business QA and developing standards, frameworks and curricula to meet these needs
- Monitoring, assessing and reporting on the effectiveness and success of learning and development programs, against the objectives set
- Working with external bodies to identify and / or develop professional memberships applicable to In-Business QA
- Managing employee enrolment for training, coordinating training schedules and resources to facilitate training programs
- Identifying and implementing a wide range of learning and development techniques to improve efficiency and return on investment - staying abreast of the latest learning and development trends, developments and best practices
- Support the Global Head of In-Business QA and the Head of QA Practices & Governance on internal projects and initiatives
- Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
- Travel (less than 10%)
Knowledge / Experience:
- Demonstrable Development / Professional Development experience, including relevant years financial services.
- Knowledge and experience on designing and implementing robust learning and development programs.
- Confident delivering training to all levels under tight deadlines and potentially multiple competing priorities.
- Expertise in scope, design and facilitation of class leading Professional Development Programs across various formats (e-learn, virtual and/or in-person).
- Knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes preferred.
- Outstanding awareness and adherence to the control environment including Quality Assurance and Quality Control.
- Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi.
- Proven culture carrier.
Skills / Competencies:
- Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
- Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
- Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
- Analytical and decision-making capabilities including the ability to identify, escalate, and propose and execute solutions to complex problems
- Significant experience in preparing presentations for seniors
- Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
Qualifications:
- BA/BSc or higher degree in Business (MBA), or any other related subject
Benefits
- 27 Annual leave days plus all national bank holidays
- Non contributory Pension scheme
- Bupa Private Medical scheme
- Discretionary Market competitive bonus scheme.
- Hybrid Working model (dependent on role).
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Job Family Group:
Risk Management
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Job Family:
Business Risk & Control
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Time Type:
Full time
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