Total 91 Business Management / Project / Planning job vacancies in Kuala Lumpur

Digitas is a highly-caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

Our Solutions & Services Management team enables and executes great work in the smartest way possible, designing and managing the delivery of services with great efficiency to align with multiple stakeholders & their business goals. We are passionate about transforming ideas into results as we constantly negotiate, organize, and understand the ever-changing landscape of digital marketing and technology.

To help with this, we’re looking for an outstanding Senior Project Executive (Technology) – someone who is highly experienced in managing complex technology projects, skilled at leading cross-functional teams, and capable of delivering innovative solutions on time and within budget while navigating risks and stakeholder expectations, particularly in the realm of website development. They should have a strong understanding of web technologies, content management systems (CMS) like Adobe Experience Manager (AEM), and the ability to oversee development teams to deliver user-friendly, high-performance websites.

Our project work includes experience design and development, digital and social media campaigns, digital partnership activations and promotions, eCommerce and CMS implementations, CRM programs and branded content. As a Senior Project Executive (Technology), you will help develop and execute the plans that allow our teams to create exciting work and endeavor to make the work better. To succeed, you will need to be a creative advocate, have a passion for technology, maintain a deep solutions & services management toolkit, and exercise excellent communication skills.

Sound like you? Read on.

What you’ll do:  

As a Senior Project Executive (Technology), you’ll be responsible for overseeing and managing complex technology projects within an organization. This role combines strategic oversight with hands-on project management, ensuring that initiatives align with the organization's business goals and are delivered on time, within scope, and on budget.

Day-to-day, your role includes:
 

• Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
• Develop detailed project plans, schedules, effort estimation and resource allocation strategies.
• Monitor project progress, adjusting plans as necessary to meet changing requirements or unforeseen challenges.
• Organize and participate in project meetings, prepare meeting agendas, and follow up on action items.
• Oversee day-to-day tasks of the project team, ensuring that each team member is on track with their assigned responsibilities.
• Monitor risks, escalating issues and supporting mitigation plans.
• Proactively address project challenges and roadblocks to ensure successful project outcomes.
• Reporting and maintain up-to-date records of all project-related activities, decisions, and communications.
• Foster strong working relationships with cross-functional teams, ensuring alignment with the project’s goals and objectives.
• Coordinate and maintain regular communication with internal teams, external vendors, and stakeholders to provide updates on project status, risks, and challenges.

Business Development Executive – Phone Pitch pro max

Why we’re built different: Trueventus organizes over 100 market-leading B2B events every year. At our events we create the environments which allow business to flourish. Our knowledge of the communities we serve, our ability to attract the right people and our skill at curating the physical space and creating memorable experiences bring thousands of like-minded people together. It is this shared experience and the opportunities to make human connections which allow businesses to grow.Player we want on the squad: Main Character mindset with a drive to look for sales and think fast on the call. Not afraid to pick up the phone and PITCH new events to clients. Eats rejections for breakfast and keeps that energy 24/7. Hustle like a champ’, stay hungry for sales and devour. We want the real ones only – no half-stepping here. Time to secure that bag.

Stuff we’ll notice if u don’t do:

• Be a Commission Hungry, Deal-Seeking, Profit thirsty Sales Exec
• Do Market Research on Industry knowledge, Companies and Job titles. Understanding market trends.
• Time to level up with some serious lead generation at least 100! Let's crush it daily and stay ahead of the game with a smart plan.
• Dial up the energy every day, reaching out to a solid flow of potential clients at least 150 and showcasing our value with enthusiasm.
• Email minimum 10 clients with the product materials.
• Follow-up with clients and secure the bag
• Adhere the sales process closely
• Always ask for the sale during each call back with clients.
• Able to handle pressure, work fast-pace and learn fast
• Able to handle rejections like a G.O.A.T
• Work Mon-Fri, 8.30am - 5.30pm.
• Be punctual cause if you late, your sale will be late. On the phone 8.30am sharp cause your clients are waiting.
• Achieve monthly Sales KPI.

Job Perks that are lit

• Opportunities to Travel to events around the world
• Monthly team building/outing upon hitting company target.
• Yearly 1 week off cause Christmas.
• Work life balance cause we don’t work on weekends
• Comms in USD
• RM 3,000 Basic + Comms
• Great work culture
• Training provided.

Vibe-Check

• Min. qualifications Diploma
• ABLE TO CONVERSE IN ENGLISH IS A MUST!!!
• Zero fears in calling clients and pitching
• Fast learner
• Able to take the heat
• No issue travelling overseas

Vibe-Check

• Min. qualifications Diploma
• ABLE TO CONVERSE IN ENGLISH IS A MUST!!!
• Zero fears in calling clients and pitching
• Fast learner
• Able to take the heat
• No issue travelling overseas

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Brief:

As Customer Service Representative, you may be assigned to different contact centre projects, campaigns be it inbound or outbound as and when demanded by the business of the Company where you are deployed to work. The itemised list above is by no means exhaustive, and your Job Description may vary from time to time depending on business needs. 

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users.
11. Communicate effectively with team members and users.
12. Always motivate team members to perform better.
13. Conduct interviews when hiring is required.
14. Act as subject matter expert.
15. Generate relevant reports for operational discussion and analysis.
16. Handle escalations if required. Manning of escalation queues.

Job Requirements:

1. Possess a Diploma or Degree in related fields.

2. Minimum 2 years of experience as Team Leader in a contact centre environment.

4. Must be able to supervise, train, coach & motivate a team.

5. Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.

6. Must be a critical and analytical thinker.

7. Excellent communication and writing skills in English, Mandarin and Cantonese is mandatory.

8. Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.

9. Able to multitask, work independently with minimal supervision.

10. Proficient in Microsoft Office applications and experience working with CRM systems.

Job Responsibilities:

• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.  
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation. 
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.  
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.  
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.  
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.  
• Review and process new driver applications, ensuring all required documents meet company standards. 
• Verify documentation provided by drivers and update our system with new vehicle details promptly. 
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner. 
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities. 
• Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements. 
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections. 

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

Job Summary: We are seeking an experienced Project Manager to oversee and drive projects from inception to completion. The ideal candidate will be skilled in managing cross-functional teams, ensuring timely delivery of projects, and aligning project objectives with organizational goals. You will play a critical role in facilitating communication between stakeholders and managing project resources effectively.

Key Responsibilities:

• Project Planning: Develop comprehensive project plans that outline project scope, goals, deliverables, resources, timelines, and budget.

• Team Leadership: Lead and motivate cross-functional project teams, fostering collaboration and ensuring accountability for project tasks.

• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing regular updates on project status, risks, and changes.

• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and objectives.

• Budget Management: Monitor project budgets, ensure resources are allocated effectively.

• Quality Assurance: Ensure that project deliverables meet quality standards and fulfill stakeholder expectations through regular review and feedback cycles.

• Change Management: Manage changes to project scope, schedule, and resources, ensuring that all changes are documented and communicated effectively.

• Performance Tracking: Utilize project management tools and methodologies to track progress, measure performance, and report on project outcomes. XR Program Management Office

• Retrospective Analysis: Conduct project retrospectives to gather insights, identify lessons learned, and implement improvements for future projects.

Qualifications:

• Education: Bachelor’s degree in Information Systems Management, Software Development, or a related field. PMP, CAPM or equivalent certification is a plus.

• Experience: Minimum 2 years of project management experience, preferably in Software Development or IT. Experience with both Agile and waterfall methodologies is a plus.

• Skills: o Strong organizational and time management skills. o Excellent communication and interpersonal skills. o Proficient in project management software (e.g., MS Project, JIRA, SmartSheet). o Ability to manage multiple projects simultaneously and work under pressure.

• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to challenges

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

What is our vision?

iPiD envisions a world where sending money internationally is as easy as it is locally, without worrying your money is sent to the wrong account or mis-directed by the payment services provider.

We achieve this by providing pre-payment data verification services for the financial services providers, such as banks, payment systems, fintechs, and corporates upfront before the actual payment takes place. This enhances payment and financial operational efficiency, complies to regulatory mandates and makes their customers happier and sweat free.  

Who are we?

iPiD is a fast-growing, fintech start-up that is founded by a global team of senior leaders who have led iconic payments and technology companies, including SWIFT and Thomson Reuters. We are backed by leading investors such as Jungle Ventures and Saison Capital.

We are privileged to be supported by an A-team of advisors, including C-suite leaders at Microsoft, Commonwealth Bank and the Bill & Melinda Gates Foundation.

Our global team has representatives in Singapore, Jakarta, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, New York, Madrid, Johannesburg, Seattle and London.

What are we looking for?

We are seeking an aspiring, analytical, commercially minded finance professional to manage both the financial routines and obligations as well as to shape up the finance partnering capability to the next level. This is a valuable growth opportunity for the driven practitioners, acting in the capacity of Finance Business Partner, who will get day-to-day fundamentals covered such as timely and accurate financial reporting and reconciliations, financial analysis and planning, audit and compliance, but will also help set new grounds to support the business to grow.

This role reports to Chief Operating & Finance Officer.

Core Responsibilities:

• Manage all administrative and financial tasks including invoicing, reconciliation, managing procurement processes, filing tax returns and reports required by regulatory authorities

• Prepare financial forecasts, budget, analysis and insights to support business decision-making
• Prepare financial reporting and investor reporting, provide accurate and timely financial information to stakeholders
• Monitor and manage financial and corporate administrative tasks related to 4 entities in Singapore, Netherlands and UK
• Estimate short and longer term financial objectives by setting performance targets
• Evaluate the financial performance of the organisation and measure returns on investments
• Collaborate with cross-functional teams to optimise financial operations, and resolve issues when needed
• Assist with ad-hoc projects and tasks as assigned

• Minimum 5 year of experience in Accounting or Finance roles

• Strong understanding of accounting and financial standards and practices. Audit background would be preferred
• Strong knowledge of financial planning, budgeting and forecasting
• Demonstrated experience in managing multi-currency books
• Proficient in Excel, and willing to learn new systems/ tools (eg Xero, Metabase) when required
• Highly organised with strong attention to detail, resounding analytical and problem-solving skills
• Strong commercial and organisational acumen
• Ability to communicate effectively with people at all levels internally and externally
• Ability to work independently and as a team member
• Excellent verbal and written English communication skills 
• Possess professional certification (eg CFA, CPA)
• Experience working in a globally distributed start-up or high-growth environment

What do we offer?

You will work with a team of world-class fintech and payments veteran to shape up the future of payments, and will also have:

• Excellent growth opportunities in global payment services technology
• Flexible and collaborative work environment
• Competitive salary
• Employee Stock Options plan
• Discretionary performance bonus
• Medical protection allowance
• Laptop and accessories

As the Retail Tech Project Manager, you are responsible for the successful roll out of new retail related tech capabilities within your region. You support the value streams and the regional functions in rolling out initiatives. You contribute to realizing the full business value from our technical capabilities by ensuring capabilities are in place at the right time with efficiency. 

You have a good understanding of business tech products and can share this understanding and create engagement around their business value. You also have a good understanding of BT/retail core processes and associated solutions. You have the ability to design, develop and deliver roll out initiatives to maximize user adoption and effect realization from the product, with strong project management and problem-solving abilities. You are strong in communication, stakeholder and change management and ensure that processes run smoothly and in line with our goals. You are customer-centric and service minded and have a good understanding of how we operate our stores and meet our customers in stores.

Key responsibilities

• Ensure efficient roll-out of retail technical capabilities by coordinating with regions and functions to align roll-out plans, address regional compliance requirements for capturing business value, and serve as the primary escalation point for business end-users during roll-outs.
• Ensure stable tech operations and colleague focused support in your market / region.
• Support countries in product deployment which includes assisting with budgeting, resource allocation, communication, training, and change management.
• Participate in driving organizational change to secure the evolution of our physical store portfolio and operating model. 
• Build a strong collaborative network across sales markets in your region to ensure speed and alignment with the regional implementation plan for the Omni Store Operating Model. 
• Engage closely with global and regional functions to balance scope, delivery timeline, and cost. 
   

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/ 

Allowance: RM1000/month

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Project Support and Coordination

• Assist in planning and coordinating trade shows, events, activations, and video/photo shoots, ensuring tasks align with business objectives.
• Help with logistical coordination and execution by supporting teams, vendors, and international partners.

Process Support

• Collaborate in streamlining processes for better teamwork across departments and countries.
• Update shared task management tools (e.g., Notion) for the marketing team.
• Maintain the group marketing calendar and ensure that shared documents and tools are updated and accessible for stakeholders.

Vendor Coordination (Merchandising/Events)

• Support in sourcing and communicating with vendors for merchandising and event materials.
• Assist in procurement, inventory management, and ensuring timely delivery of event supplies in line with brand standards.

Campaign Assistance

• Help track and manage marketing campaigns, ensuring they meet group-level business goals.
• Assist with data collection and reporting for campaigns to monitor progress.

Operational Support

• Provide support for operational needs like logistics, merchandise management, and procurement.
• Assist in tracking marketing spend and conducting market research to stay updated on industry trends.

Cross-Functional Collaboration

• Work with cross-functional marketing teams (Demand Generation, Customer Experience, Content Marketing, Brand & Creative, PR & Comms) to ensure alignment and timely task delivery.
• Collaborate with other departments such as legal, procurement, finance, and customer care on operational processes.

These are minimum-requirement skills and a ‘must-have’ for the role:

• Growth Marketing Mindset: Eager to learn and experiment, with a solution-driven approach to optimizing marketing efforts for growth.
• Resourceful and Self-Starter: Proactive, willing to take initiative, and capable of working independently to solve problems and overcome challenges.
• Generalist Skills: Able to see the big picture while paying attention to details, with a foundational understanding of Marketing & Brand principles.
• Project Management: Strong organizational skills to assist in managing multiple initiatives and ensuring tasks are completed on time.
• Basic Data Analysis: Willingness to learn and apply data analysis techniques for assessing campaign performance and understanding consumer behavior.
• Strong Communication Skills: Ability to clearly communicate and share knowledge with different stakeholders, both internally and externally.

Qualifications and Experience:

• Currently pursuing or recently completed a degree in Marketing, Business, Communications, or a related field.
• Strong interest in Marketing Operations and project management.
• Excellent organizational and time management skills.
• Ability to multitask and work in a fast-paced environment.
• BONUS: Experience with events, activations, or campaign execution (even through coursework or internships).
• BONUS: Exposure to or interest in startup environments.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

The Nitty Gritty

Datacom is Australasia's largest homegrown technology services business of over 6500 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel.

We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability

At the center of our vision and values are people: our people. We are guided by what is best for our staff, our customers, and our communities.

Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since.

Do you have what it takes to help us grow? This is your chance to be part of something new, getting on from the ‘ground floor’ and benefiting from all the up-side of a ‘start-up’ initiative with the security of a large multinational (and yet none of the down-side).

Role Overview and Objectives

The Project Billing Operations Analyst is responsible for ensuring the consistent financial management of projects and contracts in Datacoms business operations. This role supports best practice in all aspects of the set-up and ongoing monitoring of active projects and contracts, across both Professional Services and Managed Services in order to manage data, bill correctly and provide accurate financial data.

Knowledge

• Project administration
• Financial management and analysis, including:
• P&L oversight
• Budget setting and forecasting Work-in-progress
• Invoicing
• Relevant IT services experience
• Solid experience in dealing with senior level stakeholders
• Knowledge of finance management practices with a clear understanding of the relationship between costs, utilization and project revenue.

Experience

• 2+ years of demonstrated experience in a similar role.

Skills

Displays a positive attitude

• Visible willingness to support and help others
• Demonstrates flexibility in day-to-day work
• Sets high standards of performance for oneself
• Manages stakeholder expectations
• Establishes effective working relationship with stakeholders
• Uses good judgment in what and how to communicate with stakeholders
• Ability to frequently interact with a variety of stakeholders and team members.
• Ability to transform customer requirements into a technical solution and work according to deadlines.

This is an exciting time to join the Publicis Family, which this role gives you the opportunity to work with a renowned and exciting new client of ours.

We are looking for an individual who can help to reinvent clients and guide them through their business transformation. This role will require the individuals to be proactive, entrepreneur-minded, open-minded, nimble and agile to work on an ever evolving client business and create/deliver award-winning integrated media campaigns (TV, Radio, Print, OOH, Digital and etc.) using in-house solutions (eg: Growth OS) whilst managing day-to-day planning, buying, implementation, optimization and reporting requirements for client’s business needs.

Expectations of an Integrated Media Planner:

1. Planning 

• Partner your Manager to develop media strategy, channel recommendations and prepare the detailed media flow plan 
• Liaise with media owners for proposals 
• Engage clients and creative agencies on day to day operations, competitive tracking & reviews, media trend updates and various campaign reports on local/regional/global levels
• Be familiar and become the power user of all trade and in-house tools to conceptualize the media plans and justifications, especially in the area of providing analytical view of the results

2. Buying  

• Negotiation with media owners for better rates and value adds 
• Booking of ads and setup of digital ads– both managed service and self-service 
• Prepare Copy Instructions/material specs, liaise with media vendors & creative agencies for material submission 
• Digital ad operations (campaign set up on self-serve platforms, tagging of ads and client’s site, ensure ads are properly served and tags are firing) 
• Monitor ads during campaign period, weekly digital reporting, end of campaign reporting and reconciliation of final costs for finance billings 
• Competitive monitoring for offline media (ADEX) and digital media tracking 

KEY RESPONSIBILITIES

• Conduct quantitative and qualitative deep-dives on key processes across various verticals (Restaurants, Darkstores, Shops and more) to identify actionable insights
• Ownership of Key Metrics and focus on operational / process KPI improvement
• Confidently facilitating and leading calibration sessions with internal and external stakeholders
• Monitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measures
• Be comfortable exploring product gaps which result in process inefficiencies. Drive insights from business to further strengthen processes.
• Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunities
• Correlating with cross-functional stakeholders to suggest data driven improvements and drive changes
• Mentor/Lead Process Improvement projects to enable the operations resources to implement improvement through structured approach

SKILL SET

• Bachelor’s or Master’s degree in Engineering/Management. MBA preferred.
• Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity
• Structured in thinking and values sanctity of timelines
• Has handled a team effectively in the past
• Experience of successfully handling complex projects involving multiple stakeholders
• Capable of identifying gaps and executing initiatives with minimum support
• Strong excel and data analysis skills, along with proven problem solving and analytical capabilities
• Knowledge of Process improvement frameworks (Lean Six Sigma etc.) and Project management (Agile, PMP etc.) is a plus
• Worked on Customer experience journey improvement in the past
• Ability to work flexible hours if necessary
• Expected to lead by example

JOB BENEFITS

• A dynamic and challenging working environment
• An extra steep learning curve and sense of ownership
• Responsibility from day one in a fast growing and global company
• A vibrant and international team with diverse multinational backgrounds
• Competitive package, incentives, allowances, food perks, insurance and more

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We want to give people the freedom and confidence to pursue what matters to them in life. Because they know theyre covered. Because people-first. Igloo is a Singapore-headquartered regional insurtech benefiting millions of people across SEA, in countries that count as the most underinsured. Build the future of insurance with us by doing what you do best.

Join us if you desire to create impact and do good. Work with our teams across Singapore, China, Indonesia, Thailand, Philippines, Vietnam, Malaysia and India.

Job Responsibilities 

Sales Development:

• Responsible for meeting and exceeding assigned revenue targets
• Responsible for identifying market opportunities for business growth
• Executes on strategies and action plans on generating new leads, business partners and accounts such as conducting business orientation programs and setting of exploratory meetings
• Achieves recruitment target of new business partners such as insurance agents, sales agencies and corporate accounts
• Conducts training sessions on sales process, product, and app to onboard, equip and enable newly signed business partners
• Runs regular sessions and execute sales campaigns to create opportunities for new businesses and/or renewals with the end goal of activating all the business partners
• Reactivates & engages dormant agents, business partners and sales agencies to increase overall activity ratio

Sales Management

• Prepare sales report/account status in a timely manner reflecting the sales pipeline and makes appropriate recommendations to improve overall sales performance
• Analyse sales statistics/reports that can be used as a reference in reviewing the past sales performance and predict future sales performance
• Escalates and recommends appropriate action/intervention to concerns and issues encountered in their respective channels
• Communicates with internal stakeholders the contractual agreements and system integrations for seamless execution
• Communicate with external stakeholders such as insurers/takaful operators to propose business program proposal with expected sales performance.

• Bachelors Degree with at least 5 years of experience in the Insurance industry, preferably in Non-Life or General Insurance or in Corporate Solutions
• Strong interpersonal skills and ability to quickly build credibility with new business partners
• High energy and driven to meet sales targets
• Adaptable and able to work independently and under pressure