Total 158 Others level Business Management / Project / Planning job vacancies in Tokyo

We are looking for an experienced Project Manager to join our Player Support Team, based in Japan. This is a fantastic opportunity to lead a remote team of 20+ to support a AAA gaming partner. You will lead 4 language-based teams, working closely with our client to drive quality and efficiencies in service delivery. Our preferred candidate would be a a gamer and have experience working the games industry.

Job description:

• Lead the daily operations of the team, managing, coaching, and supporting 4 team leads and their teams. .

• Proactively monitor and improve service levels through KPI tracking andanalysis, and implementing necessary changes, when required.

• Act as the main point of contact both internally and externally with partner, proactively communicating and escalating in a timely manner, when required ,

• Responsible forchecking and reviewing work and business reports before sending them to partner.

• Accountable for creating presentations to support weekly, monthly, and quarterly business reviews to report on the performance of the team, including sharing insights to support the data and highlight opportunities for improvement.

• Manage all staffing needs, including hiring, performance management, and vacation planning to ensure the team is running efficiently.

• Develop formal coaching plans and provide support to team members

• Ensure the team follows all company security guidelines and take required action, if necessary.

• Take on additional managerial tasks as needed.

• Flexibility for meetings that may fall outside regular hours due to time zone differences.

• Minimum of 4 years of customer service and/or technical support experience in a contact centre.

• Proven track record in managing and leading a small to mid-size team.

• Effective verbal and written communication skills in English (C1 Level)

• JLPT N1 fluency in Japanese or higher.

• Experienced in delivering excellent customer service via email and chat,

• Gamer or understanding of games and ability to provide in-depth gaming (PC/console/mobile) troubleshooting and support.

• Ability to create, analyse, and present information confidently

• Team management experience

• Team player mentality.

• Salary increase available

• Transportation expenses paid

• Free dress and hairstyle

• Various types of social insurance

• Annual paid leave system

• Full remote

About us:

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Project Management, to include:

• Proving advice at a strategic level from the project conception stage, and on different approaches that can be adopted in order to successfully achieve the client’s overall objectives
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• Planning for and the ongoing management of quality, safety, health and environment issues
• Establishing effective project governance, processes and systems to be utilised throughout project
• Project planning, including ensuring the production of the detailed project plan
• Advising upon the procurement of resources
• Leading and facilitating the overall cross－functional project team
• Monitoring and applying performance management techniques, including the use of KPI’s to improve project performance
• Managing the change control process
• Monitoring and advising upon project finances
• Managing the flow of project information between the team and the client, through regular meetings and written communications
• Ensuring the production of formal project progress and other reports
• Taking a leading role in interfacing with the client and other consultants, at all project stages

Marketing and business development, to include:

• Taking responsibility for developing new business opportunities with existing and new our clients
• Identifying and acting upon cross－selling opportunities
• Working with Associate Directors and Directors to construct bids for new work
• Attending marketing events and Client interviews
• Ensuring that project case study, photograph and project CV files are kept up to date
• Identifying and acting upon opportunities to improve project management procedures, templates and products and hence improve the service provided to clients
• Identifying and acting upon cross－divisional opportunities    

• Assist the Project Manager in ensuring the project is managed to the right quality standards and completed efficiently and on time.
• Assist with establishing effective project governance, processes and systems to be utilized throughout project.
• Ensure that key information and data is effectively shared and appropriately retained.
• Build & maintain strong relationships with the client and team members.
• Interface with multiple stakeholders, including executive management, project team members, consultants and vendors.
• Assist with the flow of project information between team members / stakeholders.
• Attend relevant meetings, update and maintain issues/actions logs as current.
• Development of detailed project plans, attendance at status meetings and follow-up with team members on completion status, close-out of open items.
• Contribute to monthly reporting on various aspects of the Client's program.
• Preparation of various reports for multiple audiences, including formal project management reports, executive dashboards and other reporting requirements.
• Assist with the preparation of proposals for new projects or variations to existing projects.
• Procurement: Assist with the procurement of suppliers / resources as required.
  • Manage the Supplier Performance Management Program which includes all strategic suppliers, including General Contractors, Architects and key Subcontractors.
  • Collate and report performance data.
  • Coordinate regular supplier/ Client meetings to review performance and propose supplier development initiatives.
• Monitor and assist the Project Manager with applying performance management techniques.
• Assist with risk management processes & maintenance of the project risk register.
• Monitor and report on project costs/spending, maintain project cost tracking & EVM systems.
• Liaise with the client’s finance team and others to obtain information, review & report finance/cost data.
• Manage the change control process.
• Identify opportunities to improve Project Management procedures, templates and products referring ideas to the appropriate line manager.
• Assist with development of new business opportunities with existing and new clients. 
• Identify and act upon ways to improve systems and processes referring ideas to the appropriate manager.
• Quality, Health, Safety & Environment: Identify and make the appropriate manager aware of quality, safety, health and environment issues.

Team Overview

The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.

The CRM team also works in collaboration with Product team, Marketing team, Consulting and Analytics team and other business function at Visa for the clients.

What a Sr. Business Development Manager does at Visa
The primary objective for this role is to manage relationships whilst identifying and executing on key business opportunities with platform clients, including Mobile Network Operators. This will center on understanding client objectives, business challenges and opportunities and collaborating with internal stakeholders to bring the best of Visa’s capabilities to help grow their business.

Key responsibilities of the role include

• Excellent execution of key strategic priorities.
• Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members.
• Build and maintain highest quality relationships across all levels of our client.
• Working with client executives and working team to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them.
• Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise by ensuring that the way that the entire Visa team interact with clients is professionally coordinated and clearly aligned to the priorities agreed with the client.
• Achieving optimal balance of client and Visa’s interests. This will also include consistently analyzing the Visa business, market trends, regulations and competition to support optimal decision making.
• Driving delivery of a quality sales pipeline for core products and value added services.
• Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls.
• Becoming a go-to specialist of acquiring business and any related value added services for the accounts managed by the team

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Business Development Director’s primary responsibility is to lead, plan and oversee business development for Japan in a global context. This means that the incumbent will be responsible for bringing business to and from Japan for Clinigen.

Key Accountabilities:

• Business Development
• Partner Relationship Management
• Customer Relationship Management
• Administration
• Technical Expertise and Compliance

Major Tasks & Activities:

Business Development

• Identify opportunities for product and company acquisition’s and engaging with brokers/companies to nurture opportunity through to agreement.

• Identify opportunities for strategic partnerships to commercialize medicines inside and outside Japan with Clinigen becoming the market authorization holder (MAH).
• Act as key contact with strategic partners and companies through legal agreement and ensure a smooth handover to the project manager.
• Work with key internal stakeholders to ensure that all necessary due diligence has been conducted on opportunities to identify all risks and potential upsides.
• Lead contract development negotiations with partners to maximize ROI.

Partner relationship management

• Develop and maintain professional relationships with partner companies/suppliers
• Attend partner meetings and product training (as required).
• Identify opportunities for new business through partner relationships
• Take responsibility for assigned partner communications
• Responsibility for wholesaler / partner agreements and ensure conditions are being adhered to
• Support the team with partner company business plan development and marketing material
• Ensure partner reporting of sales where required

Customer relationship management

• Develop and leverage professional relationships with key customers, KOLs, patient advocacy groups and other key stakeholders relevant to the business
• Provide feedback to partners with customer intel as required
• Represent the organisation in negotiations, at conferences, seminars and official occasions

Administration

• Manage the Commercial, Regulatory, BD and Medical finances and input into the budget planning process and approve costs and expenses within limit.
• Ensure filing and documentation is compliant with standard processes and formats
• Complete required reports within designated timeframes (e.g. monthly sales report)
• Participate in meetings as needed
• Liaise with senior management and staff to ensure projects are conducted efficiently
• Communicate with staff & management using proper channels
• Oversee workload and priorities of the Commercial, Regulatory, BD and Medical teams to meet company objectives and legislative timeframes. Proactively inform line manager(s) of any conflicts or delays in projects.

Technical Expertise and Compliance

• Maintain a current and comprehensive knowledge of the regulatory environment, including specific regulations and associated guidelines, apply this knowledge in day-to-day activities
• Maintain a current and comprehensive knowledge of Clinigen, competitors and the local healthcare environment
• Attend relevant industry conferences to expand knowledge of relevant therapeutic areas
• Understand the issues affecting the customers who prescribe our products and patients who use them
• Maintain up-to-date knowledge of industry trends, cutting-edge practices and techniques, current publications, regulations, etc.
• Maintain up-to-date knowledge of Japan related standards
• Maintain up-to-date knowledge of the Group’s Quality Management System and Policies and ensure compliance at all times
• Ensure Company related activities comply with relevant Acts, legal demands and ethical standards.

• 10+ years’ experience in healthcare environment
• 5+ years management/supervisory experience

• Tertiary qualification in science, business or related field is desirable
• Budget & P&L management experience
• Knowledge of Japan regulatory framework
• Knowledge of relevant legislation, professional regulations and codes of conduct
• Experience in market and asset analysis relating to medicines
• Outstanding influencing and negotiation skills employed at all levels of the organization, including senior leadership
• Product knowledge
• Knowledge of GVP, GMP, GDP & ISO9001
• Understanding of Japan reimbursement mechanisms

• Competitive base salary
• Annual performance bonus
• Ongoing professional development
• Flexible working arrangements
• Supportive team environment

The Head of Strategy & Operations is responsible for developing, executing, and optimizing Wolt's strategic initiatives in Japan. You will play a key role in shaping the company’s market approach, driving growth, and ensuring alignment across all teams. This includes conducting in-depth market research, analyzing data, and generating actionable insights to guide the product roadmap, marketing strategies, and operational improvements.

As a strategic and analytical leader, you will be hands-on in leading initiatives and driving the execution of key projects. You will support teams in optimizing their processes, set ambitious goals, and help the organization achieve its objectives. This role reports directly to the GM in Japan and is an integral part of the Japan leadership team, working closely with sales, operations, marketing, product, and engineering teams.

Key Responsibilities:

• Develop and execute strategic plans for Wolt’s operations in Japan, ensuring that local strategies are aligned with global objectives and tailored to meet market needs.
• Lead cross-functional collaboration with teams across Japan and globally, fostering strong partnerships to identify new opportunities, analyze data, and drive market growth.
• Take a hands-on approach to project execution, directly managing key initiatives from ideation through to delivery, ensuring the strategic plan translates into tangible results.
• Drive 0 to 1 innovation by building and leading new product and service opportunities. Develop roadmaps for these initiatives and prioritize investments to achieve business outcomes.
• Optimize operational processes across teams, identifying inefficiencies and working collaboratively to improve workflows, enhance productivity, and drive continuous improvement.
• Set ambitious goals for the team and key stakeholders, ensuring alignment with overall company objectives. Provide direction and support to help the team meet and exceed these targets.
• Partner with Finance and Strategic Planning teams to define quarterly goals and key performance indicators (KPIs). Regularly track, measure, and report on performance to ensure strategies are delivering results and adjust tactics as necessary.
• Build and lead a high-performing team. Hire top talent, foster a culture of excellence, and ensure the team has the resources and support to succeed.

As the Paid Media Planner, you contribute to added customer value, a strong brand and increased fashion perception by setting customer-centric communication plans across specified paid media channels. You work towards aligned and cross-functional goals, driving customer development & profitable sales and brand growth in your sales market through locally relevant paid media channels; in strong alignemtnw ith the regional stakeholders and global paid media team.

Your strategic thinking involves goal-setting, audience definition, and selecting suitable channels and ad formats, aligning with marketing objectives and budget constraints. You leverage strong analytical skills to optimize advertising campaigns, interpreting metrics such as click-through rates, conversion rates, ROI, and CPA, as well as Recognition, Consideration and Purchase Intent. As a Paid Media Planner, you have a keen eye to detail and the ability to manage multiple campaign elements.

Key responsibilities

• You plan, create, and execute paid media plans and advertising campaigns connected to the strategy, budget and goals in your market that align with the overall marketing objectives and budget direction.
• Secure media investments that are optimized towards performance and brand goals, ensuring channel performance from a sales and consumer/customer perspective.
• Responsible for driving customer growth, retention and as well as attract new customers via local paid channels.
• You use your strong analytical skills to interpret campaign performance metrics, such as Recognition, Consideration, Purchase Intent as well as short- and long-term ROI.
• Strong communication and leadership skills for coordinating cross-functional teams and stakeholders in a retail-focused Customer Activation & Marketing department.

• To perform the role of a senior management team member, taking responsibility for the growth, profitability and sustainability of the business unit through leadership, new business development, client management and service delivery.
• Advise at a strategic level at the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objective.
• Coordinate the strategic and operational management of Project Management
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters.
• Plan for and the ongoing management of quality, safety, health and environment issues.
• Establish effective project governance, processes and systems to be utilised throughout project.
• Project plan, including ensuring the production of the detailed project plan.
• Monitor and advise upon project finances.
• To perform the role of the Commission Manager, taking overall responsibility for end to end service delivery of commissions of varying size and complexity.
• Lead and facilitate the overall cross-functional project team.
• Manage the flow of project information between the team and the client, through regular meetings and written communications.
• To act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added cost management service.
• Ensuring the development of priority plans including risk mitigation, performance measurements, management controls and critical success factors.
• Managing the Project management and related activities to include taking ownership of and ensuring that at all stages, client and consultant communication, analysis and cost advice are performed effectively.

As a trusted HR business partner, this role will be responsible for providing advice, coaching, counsel and problem solving to the organization and acts as a focal point to provide human resources solutions for client organization in Japan affiliate. The role will interface with HR Centers of Excellence to deliver consistent, scalable solutions across the affiliate.

Job Description

In this role, s/he will be responsible for the development and execution of HR strategies and activities that drive organizational growth, team effectiveness, and team engagement. The HR partner will be responsible for supporting effective working relationships across the affiliate, as well as within the global Human Resources organization

Key accountabilities for this position are:

Provides HR generalist support for clients to implement and manage human resources processes, including:

• Provides support and coaching for people managers and employees in client organization on a variety of HR process including performance management, talent acquisition, compensation planning, and employee relations
• Partners closely with the leaders in client organization on setting mid-long term people strategy including talent attraction, development, and retention
• Partners with talent acquisition team, HR Centers of Excellence (COE), on recruiting strategy working with hiring managers
• Partners with the compensation and benefit team, HR Centers of Excellence (COE), on job analysis and evaluation, compensation design based on career ladders, and benefit review and update. 
• Utilizes people tools (Org Review, 360, engagement survey) that drive growth of the business
• Works with managers in client organizations and other HR partners in managing issues on employee relations, performance issues, employees’ mental health, complaint investigation and disciplinary conduct
• Builds collaborative working relationships with the HR Centers of Excellence (COE) functions to roll out corporate-wide programs and ensure client’s needs are understood and met
• Ensures appropriate adherence to local labor laws and compliance related reporting
• Act as a consultant and advisor with understanding of DE&I (Diversity, Equity & Inclusion) to further learning and capability building within client group, and broader Japan organization
• Works in partnership with global DE&I, the HR community, to build a strong internal and external reputation as a great place to work for all and cultivate a strong external network of appropriate DE&I connections
• Utilizes the HR dashboard to understand diversity metrics, and review data regularly to reinforce and inspire action, accountability and outcomes 

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各プロジェクトにおいて、クライアントおよび、社内、社外のチームメンバーと連携をとり、制作パートをリードします。 

スケジュールとコスト、クオリティーの三領域のマネージメントをご担当いただきます。 

Project Management, to include:

• Proving advice at a strategic level from the project conception stage, and on different approaches that can be adopted in order to successfully achieve the client’s overall objectives
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• Planning for and the ongoing management of quality, safety, health and environment issues
• Establishing effective project governance, processes and systems to be utilised throughout project
• Project planning, including ensuring the production of the detailed project plan
• Advising upon the procurement of resources
• Leading and facilitating the overall cross－functional project team
• Monitoring and applying performance management techniques, including the use of KPI’s to improve project performance
• Managing the change control process
• Monitoring and advising upon project finances
• Managing the flow of project information between the team and the client, through regular meetings and written communications
• Ensuring the production of formal project progress and other reports
• Taking a leading role in interfacing with the client and other consultants, at all project stages

Marketing and business development, to include:

• Taking responsibility for developing new business opportunities with existing and new our clients
• Identifying and acting upon cross－selling opportunities
• Working with Associate Directors and Directors to construct bids for new work
• Attending marketing events and Client interviews
• Ensuring that project case study, photograph and project CV files are kept up to date
• Identifying and acting upon opportunities to improve project management procedures, templates and products and hence improve the service provided to clients
• Identifying and acting upon cross－divisional opportunities  

We are on the hunt for an analytical and strategic Digital Planner to play a pivotal role in the crafting and execution of digital initiatives for our team. Working on one of our most important clients, Meta, you will be an integral member of the digital team, delving into campaign briefs, supporting holistic digital strategies, and applying your digital expertise to develop tailored responses and channel strategies. This role is hands-on, focusing on performance optimization, embracing automation, and maintaining a robust testing approach. You will be pivotal in driving client results, working under the guidance of senior management, all while nurturing key relationships with our key media partners.

Strategy & Planning:

• Assist in developing and executing digital campaigns for your clients under the guidance of senior digital managers ensuring they dovetail seamlessly with the marketing strategy.
• Keep abreast of digital trends, tools, technologies, and practices, particularly within the Japan market.

Campaign Management:

• Work closely with the campaign implementation team to ensure that campaigns are set up correctly, running properly and all taxonomy rules are followed
• Support the management of accounts on platforms such as Meta, Google, Yahoo!, as well as programmatic partners

Optimization & Analysis:

• Monitor campaign performance, assisting in the optimization to hit KPIs and adhere to budgetary constraints.
• Use analytics tools to help generate insights and actions from campaign data.
• Support the modification of the digital strategies in response to campaign analytics and market trends.

Collaboration & Reporting:

• Collaborate with the client, planning teams, data specialists, and global counterparts to ensure campaign success.
• Help produce reports that track campaign performance, offering insights and strategic recommendations.
• Participate in partner meetings to discuss performance, opportunities, and audits.

Financial Management:

• Aid in managing and reporting on digital budget spend to ensure effectiveness and ROI.
• Assist with financial processes to guarantee precise invoicing and budget management.

Continuous Learning:

• Stay informed of industry trends related to your clients and its competitors.
• Understand and apply the cultural and market-specific nuances of the Japan market to enhance campaign effectiveness.

Client facing Sales for Voice Recording Services:

Provide voice recording services to clients using our state-of-the-art in-house Voice recording studio.

Key Duties

• Market Expansion: Conduct thorough research on customer and competitor trends, as well as new technological advancements in the domestic and international video game voice recording market.
• Develop and implement targeted promotional strategies for specific services or customer groups.
• Identify and engage potential target customers.
• Service Requirement Definition and Proposal: Conduct detailed client hearings to identify service requirements.
• Engage in proposal activities, including presentations and quotation submissions, leading to successful deal closures.
• Expand focus from predominantly Japanese game companies to include various other industries.
• Collaborate with domestic and international group companies to finalize service content based on client feedback.
• New Business/Service Planning and Development: Plan and develop new business ventures and services through market research, feasibility studies, business plan formulation, and leading launches.

• Over 5 years of experience in sales, client liaison, or production within the voice recording industry.
• Knowledge of player/customer support management.
• Excellent communication skills in Japanese with the ability to manage new projects independently, from appointment setting to service proposal and closing.
• Basic knowledge of using a CRM and PC software (Word, Excel)
• Proactive and responsible approach towards budget management.
• Passion for video games.
  

Preferred Qualifications:

• In-depth knowledge of the gaming industry or sales experience in the entertainment industry.
• Established network of contacts within the gaming industry.
• Experience in team coordination and team building.
• Business-level English proficiency (TOEIC score of 750 or higher).

Ideal Candidate:

• Language Requirements: Native-level proficiency in Japanese.

• Annual salary review.
• Eligibility for incentive bonuses.
• Transportation allowance (up to 50,000 yen).
• Business casual dress code.
• Comprehensive social insurance.
• Annual paid leave.
• Access to external welfare services.
• Refresh space with coffee machine and office convenience store.

Who we are

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Join Envalior - Imagine The Future!

Are you passionate about supply and demand planning and really want to contribute to this in a very challenging business? At Envalior, we are seeking a talented Demand & Supply Planning Manager to join our Supply Chain team.

At Envalior, the future of high-performance materials isn't just being shaped; it's being pioneered. A belief in fostering an environment where every voice is heard and ideas are valued is integral to our culture. Empowerment is the driving force behind our pioneering spirit, allowing our teams to take initiative, explore new solutions, and revel in the thrill of constant innovation.

Join us and be a part of a team committed to making a positive impact—where safety, sustainability, collaboration, and empowerment intersect to drive innovation.

IMAGINE THE FUTURE WITH ENVALIOR

As a Demand & Supply Planning Manager, you need to contribute to profitable growth of Business Group in both EBITDA and Cash Flow by optimizing supply chain performances, such as delivery reliability, inventory days on hand, potential obsolete, order fulfillment lead time, production lot size, and inbound/outbound logistic cost related to material fulfillment.

Manage external toll/buy-sell manufacturers in planning, scheduling, and material handling including raw material arrangement and receipt of finished goods to secure on-time in-full production and delivery to customers.

Your key responsibilities will be:

DEMAND PLANNING

1. Accountable for running monthly demand planning cycle, in cooperation with Account

Managers updating sales forecast.

2. Responsible for collecting demand forecast, performing assessment of constraint, and

updating restricted demand.

3. Responsible for monitoring forecast accuracy and maintaining its level in cooperation

with Account Managers.

SUPPLY PLANNING

4. Responsible for making monthly inventory & production plan based on updated sales

forecast, toll manufacturer’s production capacity, raw material supply, and other related

factors.

5. Responsible for monitoring blocked sales order and taking action.

6. Responsible for monitoring Supply Chain Delivery Reliability and analyzing the

problem/cause and implementing collective action.

7. Responsible for maintaining service level of fulfillment lead-time by defining MTS/MTO.

8. Responsible for optimizing production lot size based on demand and production cost.

9. Responsible for Raw Material planning, forecast release, call-off, and inbound handling.

INVENTORY MANAGEMENT

10. Accountable for inventory volume of production site and warehouse.

11. Support physical inventory count at production site and warehouse.

12. Responsible for reconciliation of inventory data at production site and warehouse.

13. Responsible for the volume of unfavorable stock and accountable for minimizing blocked

and potential obsolete stock.

MASTER DATA MANAGEMENT

14. Responsible for initiating material creation/change/deletion in system.

15. Responsible for maintaining material master-data related to planning in system.

TOLLER MANAGEMENT

16. Responsible for production order in system and validating invoice from toll

manufacturers at the end of every month.

17. Support Supplier evaluation for delivery related part.

·       Bachelor's degree or above in supply chain management, logistics, operations management, or related fields.

·       At least 5 years of relevant work experience, with experience in demand planning or supply chain management preferred.

·       Familiarity with demand planning tools and software, such as SAP systems, forecasting models, etc.

·       Excellent data analysis and problem-solving skills, able to understand and address complex market demands.

·       Strong communication and teamwork skills, able to effectively manage cross-departmental collaboration and coordination.

·       Leadership skills and team management experience, able to motivate team members and drive team goals.

WHY ENVALIOR?

Competitive Compensation:

Join us at Envalior and enjoy competitive compensation packages, inclusive of a global bonus program and individual performance bonuses, ensuring your hard work is recognized and rewarded.

Comprehensive Benefits:

Your well-being matters to us. At Envalior, we provide an array of benefits supporting your financial security, health, and overall well-being. This includes retirement plans, health programs, life insurance, and comprehensive medical care.

Work-Life Balance & Flexibility:

Maintain a healthy balance between work and personal life with Envalior's commitment to supporting your schedule.

Training & Development Opportunities:

At Envalior, your growth matters. We encourage and invest in your professional and personal development. We support our employees in their growth and personal development through ongoing investment in their knowledge and skills via training, coaching, and mentoring.

Diversity & Inclusion:

At Envalior, our people drive our success, so it’s only right that we provide a diverse and inclusive working environment and foster a culture of belonging, openness, and respect. We value diversity as a cornerstone of our success. We are committed to nurturing and empowering every individual to reach their full potential.

APPLY NOW!

Ready to pioneer change with Envalior? Join us in our mission to drive innovation, sustainability, and excellence. Apply today and become a part of our transformative journey towards a more sustainable future.

Submit your application online by sending your CV and motivation letter in English through our career portal. If you have any questions, feel free to connect directly with our recruiter at diego.li@envalior.com.

Envalior is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at Talent.Acquisition@Envalior.com.

OUR HERITAGE

With a combined heritage of over 100 years, Envalior brings together two established global materials players: DSM Engineering Materials and LANXESS High Performance Materials. Our unique combined portfolio of longstanding material-, application-, and design expertise enables our customers to develop and launch sustainable future-proof designs. Envalior is the brand new materials powerhouse that was Launched in early 2023. 

We aim to be a global leader in sustainable and high-performance engineering materials. We imagine the future by shaping the world of today and tomorrow. We’re conscious that this is both a privilege and a responsibility – so, when we imagine the future, we’re guided by our key values to help us create a better world.

As a Customer Experience Strategy Lead, you will work as both lead strategist and hands-on strategist within cross-disciplinary strategy teams. In your role you will focus primarily on omnichannel and digital strategy projects but you will have opportunity to flex across to brand strategy, creative strategy and product strategy as opportunities arise. You will focus on partnering with an existing priority client of the Groupe. 

· Strategy development & strategic leadership 

· Understand brand and scientific strategy, and the role of audience engagement to drive growth in complex treatment landscapes 

· Build omnichannel (paid, owned and earned) and digital strategies which help healthcare brands strengthen their relationships with people, guiding the strategic planning of channel and content strategies across connected journeys 

· Understand the drivers of CSAT & NPS across HCP segments, using “Voice of HCP” to investigate the root cause of identified CX issues. 

Ideate activities to improve customer experience and drive NPS uplift through digital & technology solutioning and channel / content experimentation.

Work closely with local Planners, Media & Data Engine teams to determine the optimal channel mix, potential KOLs and touchpoints for improved customer reach.

· Create brand messaging frameworks, communication plans against the customer journey and write creative briefs that synthesise insights into the jobs to be done from a creative perspective 

· Flex your strategic skills across client needs, supporting clear decision-making on how to deliver both audience value and business impact 

· Simplify and synthesise complex human journeys into clear, actionable insights and strategic deliverables, ensuring that your recommendations are informed by 

research and data. In this role you will routinely deliver personas, treatment journeys, adoption ladders, and other blueprints and guides that help clients make business decisions based on action-oriented, human insights 

· Leverage a range of strategic frameworks and planning tools to break down customer, communication, and channel strategies into actionable plans. Confidently create ecosystems, engagement journeys, user journeys, and comms plans to help brands create connected journeys for healthcare audiences 

· Where necessary, dig deeper into owned channel and content strategies to ensure brand experiences deliver value and utility to patients, carers and HCPs 

· Define the holistic omnichannel measurement strategies and KPIs and performance analytics for clients including test-and-learn/optimisation recommendations based on your strategy, expertise and past experience 

Client partnership & growth 

· Drive organic growth with clients by identifying new opportunities, and partnering with the broader CoLab team to develop them 

· Plan and lead client workshops 

· Support scoping tasks for strategic functions 

Communication & collaboration :

· Act as the strategic lead across multiple cross-functional projects (Commercial, Communications, Brand, MedEd), deliver omnichannel and/or digital strategies that support broader programme aims 

· Collaborate effectively and build ideas with the broader team, whether within your immediate country team or with teams outside of your country. 

· Partner with the other strategic disciplines, product/service design, media and data experts to shape new customer experience strategies across all platforms 

· Partner with Ops Lead and Client Management teams to plan projects, and show strong time awareness and time management skills