Total 158 Information Technology job vacancies

Roles & Benefits:

· Basic Salary: Starting from $2500 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 7pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation

1. Arrange meetings to understanding potential clients’ business solution requirements

2. Arrange with clients’ to do a site survey to familiarise with outlet layout

3. Prepare client’s system backend and hardware

4. Onsite installation of hardware

5. Provide training for users on operating the system

6. Provide cover support for clients when their system go live

7. Arrange project reviews with clients after system implemented

Technical Support

1. Provide timely support and resolutions for clients’ enquiries and system issues within SLA

2. Replacement of hardware may be required for faulty hardware

3. Support phone duty of one week per month with company allowance will be given

4. Testing of new system features or fixes will be required

5. Ability to work on documentations, manuals and guides for end-users

· Evaluate customers’ future needs and recommend best practices

· Once familiar with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

- Diploma in IT in above is preferred but not a must

- Knowledge and experience in working with POS is an added advantage

- Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

- Ability to handle pressure and ambiguity

- Meticulous and willingness to learn

- Fluent in both written and spoken English

- Ability to speak and write in Mandarin or Tamil is an advantage, due to the need to communicate and perform work duties for customer in this job role

- Fresh grads are welcome to apply

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. An Associate Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The Associate Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

• Monitoring batch processes and file transfers

• Taking corrective actions to recover failed jobs and file transfers to ensure batch processing is executed on time to meet SLAs

• Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries

• Escalating appropriately based on documented processes

• Documenting all issues following standard ITIL Incident and Problem management processes

• Preforming Change reviews, executing change tasks, and coordinating change activity as needed

• Following all defined processes, procedures, and standards

• Defining and updating all team documentation including the daily shift handover

• Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing

• Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems and when necessary, take preventive actions

• Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

• Client support and customer service experience

• Team player and a good listener

• Strong reporting and documentation abilities

• Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities

• Ability to work independently and to also work effectively as part of a dispersed team

• Strong analytical and diagnostic skills, e.g., root cause analysis, timelines

• Experience working directly with customer support to solve technical problems

• Must have a strong commitment to execution, follow through and timely communication

• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients

• Good organization skills and a high level of attention to detail

Work Hours: 

• 12 hour day shift, onsite 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters 

• Lead case swarming and training sessions for frontline teams

• Willing to work in flexible and varying shift times, including weekends and evenings

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners

• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks

• Provide configurations, troubleshooting, and best practices to customers

• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

• Provide fault isolation and root cause analysis for technical issues

• Preparing detailed RCA documents for official submissions to customers

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

• Working with engineering on filling bugs and working with product teams on feature requests

• Working on Hot / Risk technical escalations from the region or other theaters 

• Lead case swarming and training sessions for frontline teams

• Willing to work in flexible and varying shift times, including weekends and evenings

Job Brief:

Seeking a Senior Software Developer to drive full SDLC, collaborate with teams, write efficient code, troubleshoot defects, ensure quality, and enhance internal processes while staying updated with emerging technologies.

Job Responsibilities:

• Participate in the full SDLC from requirements gathering, design, development, testing, to deployment and maintenance of new and existing software applications.
• Collaborate closely with cross-functional teams to ensure the successful delivery of projects within defined timelines.
• Write clean, efficient, and well-documented code.
• Troubleshoot, debug, and resolve software defects in existing applications.
• Ensure code quality through code reviews, testing, and adherence to best practices.
• Stay updated with emerging technologies and industry trends to continuously improve skills and deliver innovative solutions.
• Contribute to the development of internal processes and tools to increase productivity and efficiency within the team.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience in software development with strong expertise in Java, Bootstrap, Framework 4.0, jQuery, HTML, and ASP Classic.
• Database Management: Expertise in SQL databases such as MySQL
• Familiarity with Visual Basic and experience in maintaining legacy systems.
• Security Best Practices: Knowledge of application security (encryption, authentication, security assessments)
• Proficiency in English, with excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Demonstrated interest and passion for the industry.
• Ability to work both independently and as part of a collaborative team.