Total 2,909 information technology job vacancies in Information Technology category in Malaysia

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education


The following are the duties of this position at the full working level.

• Leading the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, coordinating the implementation of security programs across platforms (Tier I, II and III) and establishing vulnerability reporting criteria.

• Reviewing proposed new systems, networks, and software designs for potential security risks, recommending mitigation or countermeasures, and resolving integration issues related to the implementation of new systems within the existing infrastructure.

• Assessing new systems design methodologies to improve software quality, accurately representing customer requirements, effectively measuring software development risk, presenting recommendations for adoption of new methodologies to senior management officials, and leading implementation.

• Investigating, evaluating and selecting tools and methods for improving productivity and software quality throughout the life cycle, assessing the feasibility of adopting new software design technologies within the current systems environment, and developing best practices guides for use by other applications software specialists.

• Providing authoritative advice to other specialists in areas such as disaster recovery, capacity planning, applications development, hardware strategy, and operating systems security, and developing and implementing agency guidelines.

The incumbent of this position reports directly to the Chief Enterprise Architect and is responsible for leading and mentoring teams of federal technical architects and contractor resources in creating, establishing, and managing a business outcome-driven EA program that ensures alignment and integration across all architecture domains. The incumbent is responsible for creating and managing programs to develop effective IT standards and architectures from an enterprise perspective and conducting objective assessments of applications, systems, and technology components. Fosters open communication and collaboration across the judiciary, leveraging and enhancing the EA toolset to facilitate knowledge sharing, data-driven decision-making, and governance. The incumbent of this position works closely with stakeholders across the judiciary to identify opportunities for innovation and optimization and supports the evolution of the Enterprise Architecture division's services and operations.

Duties of the position include, but are not limited to:

1. Collaborating with the Chief Enterprise Architect and Chief Technology Officer to design, implement, lead, and manage a comprehensive Enterprise Architecture program for the judiciary in coordination with the Business Architecture Branch.
2. Leading, mentoring, managing, and supervising subordinate employees and contractors, ensuring effective program execution.
3. Performing tasking, monitoring, and performance management for all enterprise architecture efforts.
4. Designing, implementing, and managing a program to facilitate enterprise processes, including tactical EA boards, architecture development and governance, portfolio management and optimization, strategic planning and alignment, compliance and risk management, and performance measurements.
5. Implementing and managing EA toolset to transparently share business and technical information, artifacts, architectures, solutions, and roadmaps.
6. Working closely with the Business Architecture Branch, IT executives and leaders, and other stakeholders to understand the operating models and technical architecture.
7. Leading and managing the construction of deliverables, including enterprise standards, application and system assessments, reference architectures, technology capabilities models, as-is and to-be architectures, journey maps, and investment roadmaps.
8. Designing, leading, and managing EA services including application portfolio management, technical reference model, EA assessments, solution architecture guidance, gap analysis, and journey mapping.
9. Assessing the effectiveness of the Enterprise Architecture program by developing and monitoring performance metrics and delivering and implementing improvement plans to optimize program performance.
10. Developing IT standards for the judiciary and monitor compliance with standards across organizations.
11. Providing advice to solution architects and stakeholders on applicable technical architectures, solution architectures, standards, and guidance to enhance delivery and compliance.
12. Ensuring the EA toolset delivers necessary information and artifacts to judiciary users, effectively communicating as-is and to-be enterprise state, technology and business information, artifacts, dashboards, and metrics to drive technology alignment and understanding.
13. Researching and sharing information on emerging EA trends and disruptions, informing the organization of potential opportunities and challenges and providing recommendations for proactive adaptation.

The incumbent of this position reports directly to the Chief Enterprise Architect and is responsible for leading and mentoring teams of federal business architects and contractor resources in creating, establishing, and managing a business outcome-driven EA Business Architecture program that ensures alignment and integration across all architecture domains. The incumbent is responsible for creating and managing programs to develop and govern business architectures, strategies, capabilities, and roadmaps, fosters open communication and collaboration across the judiciary, and leveraging and enhancing the EA toolset to facilitate knowledge sharing, data-driven decision-making, and governance. The incumbent also works closely with stakeholders across the judiciary to identify opportunities for innovation and optimization and supports the evolution of the Enterprise Architecture Division's services and operations.

Duties of the position include, but are not limited to:

1. Collaborate with the Chief Enterprise Architect and Chief Technology Officer to design, implement, lead, and manage a comprehensive Business Architecture program for the judiciary in coordination with the Technology Architecture Branch.
2. Lead, mentor, manage, and supervise subordinate employees and contractors, ensuring effective program execution.
3. Perform tasking, monitoring, and performance management for all business architecture efforts.
4. Design, implement, and manage an EA Business Architecture program to facilitate business strategy formulation across the judiciary and identify business capabilities and innovation opportunities.
5. Work closely with business and IT executives and leaders to understand the business and operating models and manage organizational and culture change.
6. Lead and manage the construction of deliverables, including business outcome statements, strategy on a page, scenario plans, business capability models, value-stream maps, business process models, customer and user profiles, journey maps, and investment roadmaps.
7. Continuously assess the effectiveness of the Business Architecture program by developing and monitoring performance metrics and delivering and implementing improvement plans to optimize program performance.
8. Ensure the EA toolset delivers necessary information and artifacts to business leaders, executives, and other stakeholders, effectively communicating business architectures, artifacts, and metrics to drive organizational alignment and understanding.
9. Advise solution architects and stakeholders on business-focused risks, needs, costs/benefits, and impacts.
10. Support developing and applying guiding principles, standards, and minimal viable architectures informed by the business strategy.
11. Develop and manage a program to support business leaders and executives with business modeling, innovation management, IT investment analysis, process modeling, business capabilities mapping, and journey maps.
12. Research and share information on emerging EA trends and disruptions, informing the organization of potential opportunities and challenges and providing recommendations for proactive adaptation.
13. Establish and maintain strong relationships with key stakeholders across the judiciary, including business leaders and IT executives, to ensure the Business Architecture program effectively supports the organization's goals and objectives.
14. Develop and implement a communication and change management strategy to ensure the successful adoption and integration of business architecture practices and deliverables.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an Information Technology Specialist (INFOSEC), you will:

• Conduct risk assessment programs to identify areas of potential vulnerability in operating systems used throughout the organization.
• Prioritize and schedule areas to be evaluated and develop assessment criteria.
• Analyze findings and develop long-range plans for security systems that minimize risks, mitigate vulnerabilities, prevent security incidents, and insure systems reliability.
• Develop, recommend, and implement approved security contingency plans, incident response plans, and disaster recovery procedures.
  

Job Description:

• Investigate, troubleshoot and resolve IT-related issues (including software, hardware, systems, networks, printers and scanners).
• Support all IT infrastructure and operations within the company, while ensuring the security and privacy of networks.
• Manage vendors on IT matters such as issue escalation and projects.
• Provide support in the operation of all technologies including office networks.
• Setting up and maintaining of equipment
• Ensure security and privacy of networks and computer systems.
• Establish and ensure proper IT asset tracking including hardware and software licenses.
• Maintain IT Systems, inventory, and infrastructure documentation.
• To assist the team in all IT-related duties and activities.
• Setting up accounts for new users n management of dc
• Support HR in onboarding new joiners to set up their computers and run through an IT induction on their first day.

Job Requirements:

• High Proficiency in MS Office
• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Basic understanding in TCP/IP and LAN technology
• Knowledge of Windows
• Translate business requirements, questions, problems related to innovative and effective IT solutions related to Mid-range workflow, ECM and middleware systems.
• Proactive team player with the ability to work independently with minimal supervision
• Good communication and problem-solving skills
• Must be able to commit to 5 work days and 1 Saturday (half-day) per month.

As a Information Technology Specialist, GS-2210-13, your typical work assignments may include:

• Ensures guidance is followed in order to meet performance levels and other requirements. Understands each phase of the system development lifecycle (SDLC). Makes recommendations on advantageous approaches for enhancing existing systems, or for new system design methodologies to improve system performance.
• Develops IT projects to meet mission and operational technology needs. Manages IT projects applying PMI and FAC P/PM project management principles, methods and approaches.
• Serves as the team lead for OBIM SharePoint Services. This involves overseeing the administration, development, and management of the organization's SharePoint infrastructure and management of the organization's SharePoint based Homeland Security Information Network (HSIN) Community of Interest and associated sites.
• Evaluates a broad range of software/hardware systems and develops implementation techniques for integration into the existing IT environment.

As a Information Technology Specialist (DATAMGT) at the GS-2210-13 some of your typical work assignments may include:

• Serves as an IT Data Management technical project leader.
• Responsible for full Life Cycle support of Amazon Web Services GovCloud hosted data systems.
• Design, develop, and implement RDBMS database instances within Amazon Web Services for development and production environments.
• Migrate application data from On-premise databases to Cloud databases.
• Install, configure, monitor, upgrade, troubleshoot and maintain databases in production and non-production environments.
• Configure Cloud monitoring of Amazon Web Services hosted production databases- Backup and recovery (RMAN and traditional), Export and Import using Oracle Data Pump.

• Manages and oversees development of security plans, risk assessments and contingency plans for the Office that includes the development of vital security guidelines and procedures.
• Conducts systems security audits, reviews, and evaluations, and develops systems security contingency plans and disaster recovery procedures for the Bureau and Department.
• Conducts extensive research, complex analyses and risk assessments of security functions that require effective resolutions to ensure security of the Department's critical worldwide network architecture and infrastructure.
• Establishes defined and measurable metrics for all Identity Services projects and programs to determine their effectiveness, efficiency, and progress.
• Develops short- and long-range plans to maintain an effective security program to include PKI, ICAM, and anti-virus programs.

What will I do in this position if hired?

In this Information Technology Specialist position, you will oversee the establishment and operation of the IT Help Desk and its IT Specialists providing end user support.

Typical assignments include:

• Monitoring, assigning and escalating IT requests.
• Collaborating with Network Manager and Telecom Manager on effective uses of IT support assets.
• Providing Service Now, planning and situational awareness reports to Communication Unit Leader and Service Branch Director.
• Ensuring IT equipment is ready for distribution with current versions, patches and updates.
• Validating hardware and software requests for compliance with the Department of Homeland Security (DHS) and FEMA enterprise architecture standards Technical Reference Model.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

This announcement is for a position as a CORE (Cadre of On-Call Response/Recovery Employee). CORE employees are full-time employees hired to directly support the response and recovery efforts related to disasters. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After three years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA.

This position will be hired into a temporary 4-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

• Provides Tier II technical and security customer service and support.
• Performs computer systems security support functions to protect and provide appropriate access to sensitive patient information.
• Sets up and maintains system account restrictions and user rights.
• Independently analyzes and determines cause of malfunctions related to hardware, software, security or environment.
• Documents all issues and resolutions in the Remedy Work Order System Knowledge Base.
• Prepares and reviews a variety of reports, schedules, and other data to respond to malfunctions and/or backlog.
• Maintains awareness of current trends in information assurance and information technology.
• Interprets and adapts guidelines to resolve unusual problems or situations not previously encountered.

Job Description

The successful candidate will be part of the Cloud & Platforms team.

He/She will be responsible for the following:

• Deep exposure to on-premises Linux and/or Windows administration on VMWare including SAN and storage solutions.

• Perform system administration and troubleshooting activities (including outside normal business hours) in accordance with company policies and procedures.

• Create and maintain documentation, and processes.

• Provide a focus on automation and Infrastructure-as-Code (IaC) to improve agility using tools such as Ansible, Python, and Terraform.

• Support audit and infrastructure/network security scans, disaster recovery and security related drills.

• Explore, learn and deploy new technologies that will help the company to reduce cost or improve operational efficiencies.

Requirements

• Possess a degree in Information Technology or related fields.

• Minimum of 5 years of IT experience with at least 3 years of hands-on experience in a similar role.

• Experience managing both Unix (Linux and/or AIX) and Windows servers. Expert level (e.g. certified) in one at least one: covering installation, configuration, security, networking, storage, patching, hardening etc.

• Experience working in VMWare environments.

• Practical experience administering SAN and related storage technologies.

• Experience with Python/Ansible scripting skills for provisioning and automating dynamic infrastructure.

• Demonstrate strong knowledge in infrastructure areas such as virtual server technologies, storage, networking, internet protocols, operating systems, scripting & monitoring tools and IT Security.

• Experience in Agile methodologies, DevOps, CI/CD and related tools preferred.

• Strong analytical, project management, communications, and interpersonal skills.

If selected for this position, you will serve as the Supervisory Information Technology (IT) Specialist for the United States Attorney's Office for Western District of Washington. You will be responsible for independently planning, designing, executing, and supervising Information Technology (IT) programs, projects, and work involving a variety of IT specialty areas which support the information management needs of the District. Typical work assignments will include:

• Maintaining district wide responsibility for testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems used for the transmission of information in data, voice and/or video format;
• Managing accounts, network rights, and access to systems and equipment;
• Implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data;
• Providing customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements;
• Planning work to be accomplished by subordinates, setting goals and priorities, and preparing schedules for completion of work; and
• Identifying and addressing IT workforce planning and management issues, such as recruitment, retention, and training.

If selected for this position, you will serve as the Supervisory Information Technology (IT) Specialist for the United States Attorney's Office for Western District of Washington. You will be responsible for independently planning, designing, executing, and supervising Information Technology (IT) programs, projects, and work involving a variety of IT specialty areas which support the information management needs of the District. Typical work assignments will include:

• Maintaining district wide responsibility for testing, quality assurance, configuration, installation, implementation, maintenance, and management of networked systems used for the transmission of information in data, voice and/or video format;
• Managing accounts, network rights, and access to systems and equipment;
• Implementing policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data;
• Providing customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements;
• Planning work to be accomplished by subordinates, setting goals and priorities, and preparing schedules for completion of work; and
• Identifying and addressing IT workforce planning and management issues, such as recruitment, retention, and training.

• Ensures the integration, use, operation, and maintenance of Internet Protocol (IP), analog, and digital voice technologies (VoIP) throughout the SANEC area of operations.
• Responsible for operation and maintenance of all Unified Capabilities equipment/infrastructure.
• Executes testing and implementation plans in accordance with established test criteria and takes corrective action
• Performs various duties to integrate add, move, or change voice, video and data networks and peripherals, including Unified Communications (UC) Internet Protocol (IP) telephones and features.
• Completes scheduled preventive and unscheduled demand maintenance in accordance with commercial manuals and/or U.S. Government (USG) directives