Total 69 Manager level Health / Beauty / Fitness job vacancies in SITE - Beaumont Service Center - 26901 Beaumont Blvd

The post holder will coordinate, deliver and manage the provision of medical devices training for the Trust and work collaboratively with other departments to improve safety standards.

The post holder will provide competent support, guidance and advice to all teams across the Trust on the management of medical devices.



The post holder will also be required to ensure that there are robust systems, processes and training programmes in place to meet the requirements of the Trust, CQC and the MHRA for the management, competency, procurement, maintenance and storage of basic and highly complex medical devices.

Therewill also be an expectation for the post holder to support the Trust Risk Lead/CAS and MDSO officer with the management of Central Safety Alerts with clear reporting and sign off process through the organisation.

· To manage, lead and design Trust wide programmes to address training and competency, working collaboratively with all staff groups to evaluate and assess the efficacy of training programmes making necessary adjustments to facilitate high quality training in the safe use of medical devices.

· To formulate and develop long term strategies, policies and procedures to underpin and facilitate the implementation of device training for all staff groups.

· Use specialist knowledge of relevant regulations and requirements to provide direction, guidance and support to organisational teams to ensure their workplaces are compliant with safe use and promoting continual improvement in their management of medical devices.

· To develop, monitor and evaluate appropriate policies and guidelines relating to the safe use of medical devices

· Develop and monitor appropriate guidelines, policies and standards in collaboration with the Medical Devices Safety Officer (MDSO) in relation to education and training on medical devices

· To provide specialised advice and support to clinical staff at all levels in matters relating to medical equipment and patient safety

· To regularly evaluate training materials and manufacturers instruction for accuracy in line with the CQC fundamental standards of care

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

· Maintain accurate staff training records to demonstrate training compliance and provide evidence and assurance to the Trust/CQC upon request

· To support clinical staff and EME technicians on the appropriate configuration and set up of medical devices for use in specific clinical areas

· To support the Medical Devices Safety Officer (MDSO) in the investigation of clinical incidents related to medical devices

· To design, manage and undertake equipment training needs analysis for all clinical areas in the Trust

· To attend the Clinical Procurement Group and Medical Gases Steering Group meetings

· To produce and present regular reports relating to medical devices, ensuring a focus on training and competency to the Clinical Procurement Group

· To assist the Trust in making recommendations on new medical devices

· To distribute user instructions and medical devices alert bulletins to clinical staff and support any actions that may be required

· To work with the Risk Lead to develop annual objectives for the Medical Devices Team
• To assist the MDSO/ CAS safety officer with the monitoring and dissemination of medical devices safety alerts within the Trust, participating in a rota to ensure that the process is maintained and alerts are actioned in a timely manner.



Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.




This advert closes on Wednesday 12 Jun 2024

Proud member of the Disability Confident employer scheme

Maintain accurate staff training records to demonstrate training compliance and provide evidence and assurance to the Trust/CQC upon request To support clinical staff and EME technicians on the appropriate configuration and set up of medical devices for use in specific clinical areas To support the Medical Devices Safety Officer (MDSO) in the investigation of clinical incidents related to medical devices To design, manage and undertake equipment training needs analysis for all clinical areas in the Trust To attend the Clinical Procurement Group and Medical Gases Steering Group meetings To produce and present regular reports relating to medical devices, ensuring a focus on training and competency to the Clinical Procurement Group To assist the Trust in making recommendations on new medical devices To distribute user instructions and medical devices alert bulletins to clinical staff and support any actions that may be required To work with the Risk Lead to develop annual objectives for the Medical Devices Team To assist the MDSO/ CAS safety officer with the monitoring and dissemination of medical devices safety alerts within the Trust, participating in a rota to ensure that the process is maintained and alerts are actioned in a timely manner. Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

To apply you will be a HCPC registered Paramedic or NMC registered Nurse, if applicable you will have also fully completed a Newly Qualified Paramedic consolidation programme, evidence of this will be required. You will also be expected to provide a portfolio detailing your experience of working within the emergency ambulance service or primary healthcare setting. Applicants are expected to have an existing full C1 licence. Emergency Response Driving Qualification certificate is desirable, however you will be expected to gain this qualification if successfully appointed. Please refer to the Job Description and Person Specification within the supporting documents for this position. Good luck with your application and thank you for considering EEAST as your future employer.

Building Location:

Building B - St Marys Medical Center

Department:

45320 Case Management - Social Services

Job Description:

In collaboration with other members of the health care team, is responsible for assessing the psychosocial, equipment, educational, and/or financial needs of patients of all ages as well as planning, coordinating and implementing processes to facilitate the patient’s transition from the hospital to home or another care facility. Is available to assess and intervene in situations including but not limited to: abuse, vulnerable adult, traumas, bereavement, chronic illness, new diagnosis, catastrophic diagnosis, financial matters, bioethical issues and guardianship/commitment. Responsible for providing social work services to persons served of all ages, their families, and other people significant to the persons served in the assigned unit/department. Provides for/assists with timely discharge planning.

Education Qualifications:

A bachelor degree in social work from an accredited social work program.

Licensure/Certification Qualifications:

Current State Social Work Licensure.

FTE:

0.8

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Every 4th weekend

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Building Location:

Building B - St Marys Medical Center

Department:

45320 Case Management - Social Services

Job Description:

Education Qualifications:

Licensure/Certification Qualifications:

Certification/Licensure Required:

• Current RN licensure in appropriate state(s) of employment
• Basic Cardiac Life Support (BCLS) certification within 1 month
• Fargo:  Basic Cardiac Life Support (BCLS) not required

FTE:

0.8

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Building Location:

Building B - St Marys Medical Center

Department:

45680 Patient Flow Center

Job Description:

Assesses, directs, manages, and evaluates the delivery of nursing care and patient support services on a 24-hour basis to achieve a specified standard of nursing care for a designated patient population. Ensures the existence of streamlined patient care delivery systems, which promote smooth patient transitions across the patient care continuum. Through effective fiscal and operational management, maintains optimum patient care unit systems, including staffing, scheduling, general resource allocation, and communication systems. Assures orientation, ongoing education, and development programs are available to expand each staff member’s individual capacity for growth.

Education Qualifications:

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Nursing license in appropriate state of employment
• Basic Cardiac Life Support (BCLS) certification required or ability to obtain within 1 month

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

0700

Shift End Time:

1530

Weekends:

no

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

About Corewell Health

Our new name signals our bold commitment to health and wellness. At our core, we are here to help people be well so they can live their healthiest life possible. Through health care and health coverage, we create more value.​ Through compassion, collaboration, clarity, curiosity and courage, we make anything and everything possible.​ Through our people, we care for the whole person with respect, dignity and love. ​Everyone deserves opportunities and resources for better health.​ Everyone deserves our relentless pursuit to innovate and always do better. ​Everyone deserves to have a community be a great place to live, work, learn and play.​ We believe health and well-being should be within reach for all. We believe the system to support the entire health and wellness journey starts with prevention. ​We believe that together we will make a difference.​ Together, we are here to make health better for everyone.​ Together, we are Corewell Health.

Scope of Work

The Clinical Utilization Management (UM) Manager is responsible for managing and coordinating the clinical functions of the Utilization Management Department, which includes but is not limited to authorization, utilization review, clinical denials, and denial prevention strategies. The Clinical UM Manager will provide regional oversight of Clinical Utilization Management supervisory staff and Clinical Utilization Management teams, comprised of UM Coordinators and Analysts. This position requires clinical experience and experience managing staff, including performance monitoring, education and process improvement. Central to the Clinical UM Manager's role is to develop department goals, policies, and procedures in collaboration with leadership teams to support Utilization services in the provision of excellent clinical services.

The Clinical UM Manager will work remotely and report directly to the Regional Senior Director of Utilization Management.

• Responsible for providing regional oversight of Clinical Utilization Management supervisory staff and Utilization Management teams, comprised of UM Coordinators and Analysts. Ensures adequate staffing is in place to support timely and effective delivery of UM services.
• Collaborates with the Regional Senior Director of Utilization Management to develop and implement department goals, policies, and procedures. Responsible for evaluating the efficiency of existing processes to identify process improvement opportunities. Additionally, provides input around development and management of department budgets.
• Responsible for ensuring services delivered by staff are in accordance with regulatory requirements and department policies, procedures, protocols, and standards. Ongoing communication should be provided to teams around management issues and department goals.
• Responsible for monitoring and evaluating clinical employee performance to identify opportunities for development and targeted training for staff. Initiates personnel actions in accordance with departmental policies and organization philosophy, participating in disciplinary actions as needed, and in consultation with leadership when warranted, terminating employees.
• Responsible for managing activities of professional staff engaged in performing UM services. Oversees the orientation, training, and development of employees supervised. Provides direction and support to staff to ensure timely completion of requests for services, information, records, and data. Monitors staff productivity and effectiveness of work performed.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactive
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

• Required Bachelor's Degree in Nursing

• 5 years of relevant experience relevant clinical experience in acute care setting Required
• 2 years of relevant experience supervisory experience Required
• Experience working in an organization of size and complexity comparable to Corewell Health Required

• Registered Nurse (RN) State of Michigan

Primary Location

SITE - Beaumont Service Center - 26901 Beaumont Blvd

Department Name

Utilization Management - CH East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

What Program Management contributes to Cardinal Health

Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

Cardinal Health is on a transformational journey while remaining committed to being Healthcare’s Most Trusted Partner.  This journey is enabled by the tireless work, expertise, and expertise of our team of talented individuals throughout all sectors of the business.  It is this team, and their capability that continue to drive innovation, not only in our products and services, but also how we fulfill our commitment to our customers.  This role will play a critical part in fulfilling our customer promise by driving forward the continuous improvement and enhancement of our digital systems, leading a team that will develop and enhance various capabilities around operational orchestration, reporting, visualization and simulation. 

In addition to the work in continuing enhancement of our reporting capabilities, this role will include and not be limited to organizing project teams, establishing project schedules and individual responsibilities, and determining resource requirements while managing project budgets and reports on the status of project cost, timing and staffing. Finally, this role ensures adherence to internal and external quality standards and integrates vendor tasks and deliverables into project plans.

Responsibilities

• This role will lead the SME team responsible for development and data analytics support of our operational network systems.
• This role will oversee and prioritize activities around development and operationalization of various tools supporting our operations organization.  These tools will include operational dashboards and data visualizations supporting actionable intelligence related to execution, prioritization and staffing of warehouse associates.
• The leader will leverage previous experience while adhering to our internal best practices to advance existing standards around data visualization and analytics.
• This role will lead the development and allocation of resources to ensure successful network scale of management systems like LMS (Labor Management System), WES (Warehouse Execution System), WCS (Warehouse Control Systems) and operational simulation software.
• This role will coach and develop teams’ capability in solution development and engineering, seeking to enhance capability in simulation, modeling, and solution planning supporting network deployment of new systems and technology.

Qualifications

• Bachelor’s Degree or equivalent experience in related field preferred.
• Advanced Degree is desired
• 8+ years of experience preferred
• Experience in the deployment or support of systems like LMS, WMS, WES and BI visualization tools preferred.
• Ability to travel up to 50%

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff.
• Participates in the development of policies and procedures to achieve specific goals.
• Ensures employees operate within guidelines.
• Decisions have a short term impact on work processes, outcomes and customers.
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Anticipated salary range: $102,000 - 145,700

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/10/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Position: Clinical Manager

Location: Roslindale Med & Dental Center

Schedule: Full Time

Equal Opportunity Employer/Disabled/Veterans

Primary Location

SITE - Corewell Health Place Building B - 648 Monroe - Grand Rapids

Department Name

Finance Systems Accounting and Reporting

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Primary Location

SITE - Beaumont Service Center - 26901 Beaumont Blvd

Department Name

Primary Care - Grosse Pointe Park - CHMG East

Employment Type

Full time

Shift

Variable (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7am to 5pm

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Primary City/State:

Sun City West, Arizona

Department Name:

Work Shift:

Day

Job Category:

Nursing

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

POSITION SUMMARY
This position plans and provides clinical support to patients and staff. Demonstrates clinical expertise of the assigned area. Provides leadership in clinical, financial, and personnel management within the department.

CORE FUNCTIONS
1. Oversees the operations of the unit to ensure smooth and efficient patient care management. Assures appropriate patient assignments to beds and staff. Completes daily rounding on patients and staff to ensure quality provision of care.

2. Manages the unit to ensure patient and employee satisfaction while promoting safety and retention. Serves as a real-time resource and assists with clinical expertise for unit staff and physicians for problem-solving on patients, processes, and family issues.

3. Coordinates quality initiatives and process improvements. Aligns and manages to metrics.

4. Develops leadership skills among staff including communication, decision-making problem-solving/critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.

5. Facilitates unit meetings and shared governance / leadership efforts.

6. Responsible for selection, orientation, on-boarding, and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.

7. Assists in the development of the operational and capital budget, provides daily operational resource management including staff, supplies, and equipment, and ensures optimal productivity for the department.

8. Supervises clinical unit staff to ensure excellent patient care. Participates in activities that foster management skills while enabling staff to care for patients, determine schedules, edit time cards, research budget issues and order supplies. Internal customers include patients, staff, and physicians. External customers include patient family.


MINIMUM QUALIFICATIONS

Must possess a strong knowledge and understanding of nursing and healthcare as normally obtained through the completion of a bachelor's degree in nursing. BSN required for all individuals entering the role effective 2/1/2016. BSN required for internal transfers/promotions within 6 months of transfer/promotion.

Requires a current RN license in state of practice. BLS Required. Additional certification or continuing education may be required based on area of practice.

Must possess at least 1-2 years of clinical experience relevant to patient population. Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Requires the ability to balance clinical skills with supervisory authority. Must have the ability to consider the ultimate impact of decisions on the unit. Must have the ability to practice skills according to department and professional standards and quality requirements. Requires New Leader Experience certification within one year. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or Boswell Skilled Nursing Facility must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Building Location:

Building B - St Marys Medical Center

Department:

47900 Maintenance

Job Description:

Leads and directs the functions of Facilities Maintenance Management, groundskeepers, HVAC, Controls, and Scheduling in our downtown Duluth facilities. Responsibilities include infrastructure and utility management, human resource management, construction and remodeling, regulatory compliance, and financial oversight. Activities will be conducted in a manner that is consistent with the Essentia Health mission and will contribute toward the overall organizational priorities and objectives. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers, and others.

Education Qualifications:

Qualifications:

Associate degree in facilities maintenance, mechanical or electrical engineering, management, or equivalent field of study.

Work Experience: 
Minimum of five years previous experience in facilities maintenance.

Licensure/Certification Qualifications:

Certification/Licensure:

Certified Healthcare Facilities Manager (CHFM) or Certified Healthcare Constructor (CHC) certifications preferred but not required.

May be required for the Manager to be a licensed Master Electrician or a licensed Electrical Engineer with the state of Minnesota.

Our Benefits are exceptional and Include:

• Generous Paid Personal Leave: Ensuring you have time to refresh and recharge.

• 401(k) Savings Plan: Contribute to your future, with an annual matching contribution from Essentia Health.

• Insurance Protection: Multiple options for life and disability coverage to keep you and your family safeguarded.

• Invest in Your Education: Our tuition reimbursement program is designed to fuel your professional growth.

• Supporting Families: Experience seamless adoption processes with our adoption assistance program.

• Thrive with Our Wellness Program: Prioritizing your well-being in all aspects of life.

• Competitive Paid Time Off (PTO): Because work-life balance matters.

• Celebrate More: Enjoy extra time off during paid holidays and only occasional weekends worked.

• Comprehensive Health Coverage: Choose from a variety of plans, including PPO and High Deductible healthcare options, complemented by dental insurance.

Apply now and help us continue to raise the bar in patient care!

*** 

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FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

0800

Shift End Time:

1630

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

Number of Job Openings Available:

1

Date Posted:

March 07, 2024

Department:

16008771 Customer Experience Center Administration

Shift:

Day (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Accountable for all aspects of workforce management in Allina Health’s contact centers.

Key Position Details:

• 1.0 FTE (40 hours/week)
• Day shift
• Occasional weekends, and evenings as business dictates

Job Description:

Principle Responsibilities

• People Management
  • Recruits, trains, develops and manages performance of staff.
  • Monitors productivity and accuracy of Workforce Management team outputs and coach team members.
  • Motivates and develops team to encourage innovative problem solving and a culture of continuous improvement.
• Contact Center Planning and Forecasting Oversight
  • Develops workforce management strategy and execute plans with contact center operations to align and optimize capacity utilization, coverage hours, traffic patterns and Service Level Agreement commitments.
  • Oversees forecasting, planning, and staffing optimization for Allina Health contact center teams.
  • Aligns with contact center operations management and provide inputs and recommendations to develop contact center operations budgets.
• Contact Center Staffing Optimization
  • Drives efficiencies in Workforce Management tool to develop optimal and efficient schedules and improve agent experience.
  • Leads real-time adherence (RTA) efforts to optimize staffing and identify opportunities to improve agent productivity.
  • Collaborates with Operations Leadership to deliver productivity and efficiency improvements.
• Project Management
  • Develops, package and implement innovative solutions that support our internal and external customers’ strategic plan.
  • Recommends efficient, cost-effective alternatives.
  • Champions new technology to meet business objectives.
  • Maintains strong, proactive vendor relationships.
  • Interacts with internal and external equipment/software providers to plan, design and implement systems, services and interfaces.
  • Serves as project leader for improvement efforts as needed and lead teams to achieve improved productivity, increased process efficiency, and customer satisfaction.
  • Other duties as assigned.

Job Requirements

• Bachelor's degree in Business, Marketing, Communications, Statistics or other quantitative oriented fields required
• Master's degree preferred
• 3 to 7 years experience with Workforce Management and Data/Statistical Analysis required
• Lean or Six Sigma Experience preferred
• 3 to 7 years direct management/supervisory experience required

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently