Total 4 Manager level Education / Training job vacancies in Gurgaon Sector 44

Get upskilled and certified on workshops assigned to you as per timelines and take ownership of the completion of the same Deliver workshops as assigned.

The workshops can be assigned for Corporate, US, UK, Australia and New Zealand shift timings hence flexibility is a must Work on projects as assigned and should take complete ownership for end to end execution and meeting timelines.

These projects can be stretch assignments over and above the daily role In addition, you will be required to work closely with learning partners, business leaders and HR to drive nominations for workshops, align calendar as per TNI done and ensure 100% adherence to the roadmap Adherence to governance guidelines like DBR, Post training effectiveness activities, tracking self progress etc.

Take ownership in getting upskilled on new programs for higher role bands Should be willing to work in shifts and open for travelling is a MUST Should be willing to travel to any of the location facilities for workshops or projects on a daily basis (eg Mumbai has 4 facilities, should be able to travel everyday as per need)

We are seeking a dynamic and experienced Training Manager to oversee the training needs of a team comprising up to 500-600 employees. The ideal candidate will have strong leadership skills to manage a team of training trainers and drive the effective execution of training programs. They will be accountable for various aspects of training, including new hire training, performance monitoring during the initial period, and continuous knowledge management during regular operations.People Management: Lead and mentor a team of training trainers to ensure they meet their objectives and deliverables effectively.Training Program Development: Collaborate with stakeholders to design comprehensive process training plans tailored to the organization's needs. Assess and enhance the effectiveness of training materials, including Standard Operating Procedures (SOPs), Participant and Facilitator Guides, and Learning Check Points.Execution and Oversight: Execute training deliverables under the guidance of the Training Manager, ensuring alignment with organizational goals and standards. Conduct audits, Performance Knowledge Transfer (PKT) calibrations with Quality Assurance (QA), and Training Needs Assessments (TNA) for employees in day-to-day operations.Monitoring and Improvement: Track and provide detailed updates on the progress of training batches, identifying areas for improvement and optimization. Conduct periodic follow-ups on below quality (BQ) employees, providing tailored training and refreshers to enhance performance.Certification and Development Programs: Organize certification programs and other developmental workshops for auxiliary trainers to enhance their skills and capabilities.Process Improvement: Regularly review and revise standard operating procedures (SOPs) in consultation with clients, ensuring alignment with best practices and evolving business needs. Compliance and Reporting: Ensure adherence to training governance mechanisms outlined in the Training Standard Document (TSD).Prepare, publish, and maintain various training reports and dashboards to track key performance indicators and inform decision-making.Qualificationsdegree/ Advanced degree or professional certifications preferred.3 years experience Proven experience in training management, preferably in a large-scale environment with 700-800 employees.leadership and people management skills, with the ability to inspire and motivate a team.communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.mindset with the ability to assess training effectiveness and identify areas for improvement.of training methodologies, adult learning principles, and instructional design concepts. Proficiency in data analysis and reporting tools to track and evaluate training metrics.ability to manage multiple projects simultaneously and prioritize effectively

Key Responsibilities:

• Should have prior experience in Communication Cultural Soft Skills V and A Training both in terms of facilitation and having led a team for the said function
• Should have led strategic initiatives to improve business metrics CSAT, NPS, CES
• Should understand core concepts of the CCT function and provide timely innovative solutions
• Should have working knowledge of Hiring tools CEFR scale Train and Hire and PreProcess Training in the BPO industry vis a vis Language and Customer service
• Work with the Vertical leads in providing inputs on development areas for projects initiated
• Provide real time support to teams working on projects Leadership & Organizational skills to prioritise projects and provide improvement feedback
• Should be able to manage multiple teams and multiple locations by providing KPI and driving it Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function and maintain vertical hygiene by ensuring reports data and documents are in place
• Promote standardization by creating SOPs across CIS training Standardization
• Promote behavioral training programs and promote the programs in order to ensure maximum participation
• New business Transition Knowledge Acquisition Transfer and Training BAU Work with the Training leads Group Manager Sr Group Manager to ensure smooth running of training Operations
• Attends meetings WBR MBR within the program or with another department and clients whenever necessary
• Meet and Greet with New Hire Batches EWS New Hire programs
• Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNITNA process and make recommendations for process improvements
• Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
• Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports data and documents are in place
• Promote standardization by creating and maintaining Training documentation
• Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
• Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization

Skills required:

• Should be sound and highly proficient in English
• Strong Project Management capabilities
• Excellent communication marketing relationship & motivational skills
• Should be knowledgeable on the businesses processes and have analytical ability and ability to understand the business impact of nos.
• Strong knowledge of e-learning modules and tools like GoAnimate Flash player Captivate and videos etc
• Should have worked on various training methodologies and have sloid knowledge solid Instructional designing
• Should have done Market Research and analysis on training models and know what is happening in the training industry
• Should have worked on Innovative projects on digital transformation for training Knowledge of various digital tools and Instructional designing mandatory

Experience & Qualification:

• Bachelor's degree or Post Graduate degree from top university or govt institution
• 14+ Years of exp. in Training

To manage the BAU floor activities after conducting TNI & TNA of the floor To gauge the post training performance of agents trained during NHT BAU and OJT periodTo get the refreshers and floor briefings conducted as and when requiredTo make Monthly incentives of Trainers To review Monthly trainers performance To evaluate and provide feedback to the training manager/client if amendment required in the training materialReporting and driving the production and accuracy for the team.Managing end to end NHT and OJT for the processPreparing WBR and MBR decks