Total 5,274 Customer Service job vacancies

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Ogden Accounts Management

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

• Perform a wide variety of administrative tasks which include mail management, records management, property management, facilities management, file management, and administrative clerical support services to RAIO Directorate.
• Providing advice in an administrative specialty area(s) and participating in and making contributions to management decisions in assigned program areas.
• Utilize data to forecast the need for resources, identify trends and discrepancies, and evaluate areas for improvement.
• Maintain records by performing document review, electronic systems verification and make adjudicative decisions on immigration benefit applications and petitions.
• Research and analyze applicable rules, regulations, policies and guidance surrounding administrative programs.

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Providing advice in an administrative specialty area(s) and participating in and making contributions to management decisions in assigned program areas.
• Utilize data to forecast the need for resources, identify trends and discrepancies, and evaluate areas for improvement.
• Maintain records by performing document review, electronic systems verification and make adjudicative decisions on immigration benefit applications and petitions.
• Research and analyze applicable rules, regulations, policies and guidance surrounding administrative programs.
• Perform a wide variety of administrative tasks which include mail management, records management, property management, facilities management, file management, and administrative clerical support services to RAIO Directorate.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Drafts memoranda, preliminary reports, and charts showing findings or recommendations.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

• Serve as a subordinate supervisor to a Supervisory Veterinary Medical Officer (SVMO) in a large slaughter/combination plant.
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining noncompliance with regulatory requirements, documenting non-compliance and initiating enforcement action, where warranted.
• Monitor line inspection activities, assure appropriate breaks are provided and that relief inspectors are utilizes as necessary.
• Provide training to new inspectors and to all inspectors as needed on new inspection procedures and techniques.
• GS-10 (552) Plans, directs, coordinates and supervises the day-to-day inspection activity on a particular shift in a large plant, assuring that Food Inspectors and Consumer Safety Inspectors follow the appropriate rules, regulations and procedures.
• Independently performs Hazard Analysis Verification (HAV). HAV is an analytical review of establishments' production process in order to ensure regulatory obligations to conduct a food safety hazard analysis.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements. You will prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• You will determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plants' SSOP, HACCP plan and other food safety programs.
• You will communicate on and defend determinations on noncompliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements and will advise other Agency personnel on inspection and enforcement matters.
• You may conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• You may perform direct, structured sampling involving Protein Fat Free (PFF), undeclared species, undeclared ingredients or suspected economic violations involving net weight or labeling.
• You may be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.

• The duties may include, but are not limited to:
• Contributes to rapid and accurate virus detection and identification, applies good laboratory practices, complies with animal welfare, biosafety, biosecurity, and Select Agent program regulations.
• Performs techniques for isolation and identification of viruses and serologic procedures for the detection of antibodies per official Standard Operating Procedures.
• Performs molecular techniques such as real-time (reverse transcription)-polymerase chain reaction (RT-PCR/RRT-PCR).
• Performs molecular techniques to amplify and sequence viral nucleic acid and utilizes software to assemble and analyze partial and whole genome sequence data.
• Characterizes viruses by phenotype, genotype, and virulence by selecting physical, chemical, and biologic tests, including animal inoculation. Maintains a stock of quality diagnostic reagents.
• Helps direct Unit assigned technician work, organize testing schedules, provide training, ensure timely completion of diagnostic testing and compliance with the quality management system.
• Implements improved techniques, participates in method validation for viral disease diagnosis, implements experimental designs for developmental projects.
• Contributes to review and approval of cases within the laboratory information management system and consistent with quality management guidelines to release reports in a timely manner.
• Demonstrates oral and written communication skills, teamwork, maintain professional relationships, present at meetings, contribute to manuscripts for publication, conduct training sessions.

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

Major Duties of this position include:

• Lead and supervise the history team exercising the full range of supervisory duties which involves multiple complex projects simultaneously with different staff, partners, expectations and involvement.
• Represent the superintendent in external planning processes, coordinate office responses with Regional personnel for the office.
• Develop and evaluate proposals, research designs, agreements, and/or scopes of work for historical or cultural resources projects such as historical research, historic building inventory and assessment, and National Register documentation.
• Partners with Indigenous peoples and other traditionally associated groups, other NPS units and offices, public agencies, universities, private landowners, nonprofits, and internally with other teams in the office.
• Oversee historical research activities for purposes of developing an accurate historical narrative, and inclusive cultural perspectives.

• Establishing and maintaining databases for tracking civilian personnel strength, vacancies, and Table of Distribution and Allowances (TDA) authorizations/requirements.
• Developing, compiling, and managing metrics reports to provide to higher headquarters.
• Providing technical guidance and assistance regarding Defense Civilian Intelligence Personnel System (DCIPS) civilian personnel procedures, regulations, and policies.
• Providing guidance on civilian performance issues, leave administration, and Workmen's Compensation.
• In-processing and out-processing civilian employees to and from the Brigade.

• Coordinates the planning, design, and construction of engineering practices such as water management, animal waste management, erosion control, flood control, wetland creation or restoration.
• Serves as or directs the Contracting Officer's Representative for the administration of construction contracts. Plans and conducts pre-bid site showings, approves construction schedules, monitors work for compliance with contract requirements.
• Provides production engineering leadership and direction to the assigned area and helps provide engineering continuity and coordination across areas.
• Makes site investigations and feasibility studies; field checks designs of structural works as prepared or approved by the State Conservation Engineer (SCE)
• Assists in determining the training needs of the field personnel engaged In engineering work.

As a POWERED SUPPORT SYSTEMS MECHANIC (Title 32), WG-5378-8/10, you will perform duties involving the maintenance and repair of power ground and other support equipment used in aircraft servicing and repairs.

Major Duties - This is NOT an all-inclusive list:

• Troubleshoot deficiencies and repair flight critical equipment including lifting devices, turbine powered generators, towing devices and auxiliary power units.
• Repair of power ground and other support equipment used in aircraft servicing and repairs.
• Knowledge of mechanical, electrical, pneumatic and hydraulic systems and components related to electrical power production equipment and aircraft arresting systems.
• Trouble-shoot equipment and determine the extent of repairs as well as the parts required.
• Troubleshoot, tune-up and adjust of internal combustion and turbine engines, fuel controls, carburetors, clutch linkage, brakes and other mechanical links that utilize common hand tools and a variety of test equipment.
• Troubleshoot, repair, overhaul, or rebuild diesel or gasoline engines, generators, starter motors, carburetors, associated generating and distributing equipment and aircraft arresting systems.
• Read and apply technical manuals, wiring diagrams, schematic drawings and to measure and work.
• Maintain records and equipment log books.
• Preventive maintenance and servicing of equipment including repairing and replacing tires, lubrication, oil changes, replacing air, fuel and oil filters, checking fluid levels.

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• Providing basic FSA farm loan program services.
• May perform additional farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

• Works in collaboration with landowner to provide detailed conservation system and practice implementation including conservation practice design, layout, construction, inspection and certification.
• Management, operation and maintenance of the planned conservation system and practices according to the Field Office Technical Guide standards and specifications as well as comply with all federal, state and local regulations.
• Informs and educates the landowner of conservation technical assistance and financial assistance to consider for conservation system and practice implementation. This includes oversight, management and administration for Farm Bill programs.
• Sets performance standards and evaluates performance for subordinates.
• Independently provides leadership with conservation planning of natural resources and other activities in cooperation with the Conservation District, tribes, and conservation partners to address resource concerns on private lands.
• Coordinates interagency delivery of conservation assistance to private landowners and others to sustain the health, diversity and productivity of the state's natural resources.
• Partners with other conservation entities to provide long-term commitment to the local, state and federal government conservation delivery system to help private landowners, communities and others conserve natural resources within the state.
• Responsible for supervision of federal employees located in multiple field offices and liaison between state and district employees. Independently ensure quality and quantity of work, review work of subordinates and accept, revise, or reject work.

Major duties include, but are not limited to:

• Maintain a broad and specialized knowledge of IT principles, concepts, and methods.
• Provide expertise and advice during the development of IT solutions, services and products.
• Facilitate understanding and supports meetings between and with DOL customers and 3rd party service vendors.
• Implement, evaluate, monitor and plan work assignments that support OCIO Directorate mission and goals.
• Participate in deliberations and decisions relative to IT service, system and product effectiveness, planning, resource utilization, operations, and organizational structure.
• Coordinate, develop, evaluate and provide status reports on IT strategic and tactical plans, which impact budget, management, policy development, and procurement processes.
• Examine current areas of IT application, identifies and coordinates future needs and develops appropriate courses of action to address gaps in performance.
• Develop project management plans, cost/benefit analysis, budgets and spending plans, work breakdown structures, resource plans and acquisition/procurement plans.
• Perform other duties as assigned.