Total 5,233 Customer Service job vacancies

WHAT IS THE TS (TAXPAYER SERVICES)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

WHAT IS THE TS (TAXPAYER SERVICES)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education

The following are the duties of this position at the full working level.

• Plans, schedules, and controls the processing of tax data on major corporate and departmental computer systems.
• Analyzes and evaluates requirements for computer processing by identifying work flow and sequence equipment and capacity requirements, and job interrelationships.
• Reviews system reports and logs to identify scheduling conflicts, processing problems, or job failures and determines corrective action. Ensures correct restoration of data files and data bases at the proper restart point.
• Receives program additions, deletions and changes from programmers and various external sources. Evaluates systems change requests to determine modifications to existing set-ups, schedules, run streams, and dependencies with other systems and programs.
• May serve as OJT or formal classroom instructor.
• Performs other duties as assigned.

Licensed Practical Nurse- The Licensed Practical Nurse (LPN) performs assigned duties in a manner that promotes quality health care, positive customer service and the maintenance of an environment committed to serving the Veteran. The LPN also performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the Veteran. The LPN is considered a novice and performs within this functional statement under close supervision of the Nurse Manager or designee. Assigned tasks require basic technical competence and skill.

Duties and responsibilities include but are not limited to:

• Demonstrates knowledge of practical nursing care exercising judgment in planning and intervention, requiring supervision to provide a practical knowledge of human body structure, sterile techniques, and procedures.
• Cares for Veterans in accordance with established nursing procedures, standards of care, and plan of care.
• Completes work under the close supervision of an RN or Provider. May require routine or detailed higher level review depending on the complexity of Veteran care.
• Managing clinic workflow. Ensuring intakes are conducted in a timely manner and providing direction to patients as they await their appointments.
• Assist in panel management and access through daily huddling and weekly scrubbing, reviewing scheduled appointments.
• Demonstrates technical competence to prepare, administer, and appropriately document Veteran education of medications, and nursing actions taken for commonly prescribed oral, topical, subcutaneous, intramuscular, and/or intravenous medications as permitted by approved local facility policies and procedures.
• Completes education, training, and competency (when required) to perform with guidance and supervision a range of diagnostic support duties which may include but not limited to EKG, bladder scan, ear irrigations, wound care, doppler, pulse oximetry, weights, and other procedures requested by provider within LPN scope of practice.
• Demonstrates technical competence in phlebotomy and Point of Care Testing (POCT) where offered.
• Complete education, training, and competency (when required) to perform and participate with guidance and supervision Telehealth activities which may include VA Video Connect (VVC), Store & Forward, Clinical Video Telehealth and/or Home Telehealth Modalities.
• Seeks guidance from appropriate resources to interpret unclear or unfamiliar drugs or dosages.
• Demonstrates the ability to recognize the Veteran's response to medication administered and/or contraindications to medications, reporting any noted change in Veteran's condition to RN or Provider.
• Recognizes and documents changes in Veteran's condition, reporting changes to the RN and/or Provider, initiating action with direction.
• Demonstrates knowledge and ability to recognize urgent and emergent patient care situations and seeks assistance of the RN and/or Provider.

• Hospice Care

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be November 29, 2024 with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting within the Office of Community Care Call Center including but not limited to:

• Interfaces with personal computer (PC) applications, including a digital phone system as well as VISTA/CPRS, HSRM Consult Tracking Manager and Consult Toolbox in line with VHA Care
• Provides customer service to include answering phone calls
• Determines and verifies eligibility
• Explains the requirements for medical care through the VA Medical Center
• Advises clinical staff on current administrative processes.
• Answers phones, relays messages to appropriate staff inside or outside of the office
• Schedules appointments
• Interprets and verifies provider orders in accordance with VHA national scheduling guidelines.
• Schedules, cancels, re-schedules [patient] appointments and/or consults;
• Confirms care, requests patient records, enters no-show information; monitors [appointment requests from multiple] electronic sources;
• Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the office
• Monitors community appointments [in] areas of responsibility
• Maintains computerized medical record in an up-to-date manner according to pre-established policy.
• Resolves patient complaints whenever possible.

As a MANAGEMENT SUPPORT SPECIALIST, GS-0301-9, you will perform the following duties:

1. Plans, organizes, and oversees the full complement of activities within the Group Commander's Support Staff (CSS). Manages personnel, unit training and administrative programs management as well as continuous improvement initiatives within the CSS. Oversees Group programs to facilitate the Group and squadron commander's vision. Keeps abreast of and briefs the Group and squadron senior ART(s)/Commander(s) regarding assigned program status; actual or potential problems and changes which could possibly affect the operation of the group and subordinate units. Recommends redirection of assets if necessary to achieve improved overall mission effectiveness. Responsible for the development of internal policies and procedures governing administration of CSS programs to include officer/enlisted promotions and demotions to include the reserve service commitments, inbound assignments/in processing, officer/enlisted performance reports, awards and decorations, reassignments (voluntary/involuntary), separations (voluntary/involuntary/officer resignations), retirements to include high year of tenure/mandatory separation date extensions, conditional releases, and inter- and intra-service transfers assignments for officer and enlisted personnel, Defense Travel System (DTS), Unit Drug Demand Reductions Program, Fit to Fight Program, Unit Security Program, Unit Self Inspection Program, Unit Health Program, and Publications, and Forms Program utilizing AFRIMS and all By-Law Programs. Manages administrative discharge and separation actions.

2. Plans, organizes and executes all Group information management and personnel activities. Oversees the preparation, maintenance, and disposition of required administrative reports and other correspondence. Reviews internal operating procedures for personnel and information management to ensure effectiveness and compliance with current directives. Analyzes directives and develops procedures for smooth CSS operations. Interprets instructions and regulations and makes authoritative decisions in resolving administrative issues. Ensures publications library, filing system, and reprographic requirements are established and maintained. Responsible for monitoring and ensuring all unit reports are submitted. Establishes and monitors suspense's to ensure personnel and administrative processes are completed as required. Oversees workflow and Task Management Tool (TMT). Assigns work section TMT tasks and balances task workload. Upon receipt, assigns all tasking's received from various sources. Provides guidance to clients as task due dates change or as roles and responsibilities are altered or updated. Prepares tasking status reports and workload analysis. Uses a variety of office automation hardware, software, and peripherals to perform a wide variety of administrative tasks. Prepares reports and related correspondence in accordance with Air Force Instructions. Transmits and receives documents and messages electronically using personal computers or workstations.

3. Manages training programs for administration (3A1X1) and personnel (3S0X1) in accordance with established command guidelines. Acquires adequate training from agencies necessary to discuss personal and professional development issues with assigned personnel. Ensures enlisted training is being conducted in accordance with Career Field Education and Training Plan (CFETP) requirements. Ensures in-house On-the-Job (OJT) training meets mission needs of all enlisted Air Force specialty codes within the Group CSS. Reviews higher headquarters' directives and develops local procedures to attain mission objectives. Ensure upgrade training for Group CSS personnel or ensures personnel attend required training for functional area. Prepares training outlines and lesson plans. Conducts on-the-job training (OJT). Ensures that information is disseminated and that training is appropriately documented. Maintains liaison with support activities to eliminate common problems, improve procedures, and increase efficiency.

Performs other duties as required.

*The above duty description does not contain all details of the official position description. A copy of the entire position description can be found on FASCLASS by searching the position description PD#: (T5741100). https://acpol2.army.mil/fasclass/search_fs/search_fasclass.asp

WHAT IS THE RETURN PREPARER OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Positions will be filled on Return Preparer Office, Competency and Standards.

The following are the duties of this position at the full working level.

• Performs or assists in performing basic operational reviews, prepares or assists in preparing program evaluations on a part or parts of an organization or a clearly defined process and provides guidelines pertaining to the effectiveness of the assigned portion of line program operations in meeting established goals and objectives.
• Provides input on program staffing, changes in methods, procedures and techniques to improve baseline measures and employee/organizational efficiency for assigned functions.

WHAT IS THE RETURN PREPARER OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Positions will be filled in Return Prepare Office, Competency and Standards

The following are the duties of this position at the full working level.

• Performs or assists in performing basic operational reviews, prepares or assists in preparing program evaluations on a part or parts of an organization or a clearly defined process and provides guidelines pertaining to the effectiveness of the assigned portion of line program operations in meeting established goals and objectives.
• Provides input on program staffing, changes in methods, procedures and techniques to improve baseline measures and employee/organizational efficiency for assigned functions.

As the Auditor in this position, you will:

• Systematically examine and appraise production, sales, inventory, and financial records of dairy plant operations to determine the accuracy of reported data.
• Determine audit adjustments, changes to plant records, and recommend procedures to minimize report errors and audit adjustments.
• Prepare work papers and related documentation that support audit findings and conclusions.
• Represent the Market Administrator office in contacts with the dairy industry and co-workers in a manner which consistently demonstrates fairness, cooperation, and respect in the performance of all official business.

Duties of this position include, but are not limited to:

• Assists in development, coordination, and implementation of B2B initiatives aimed at improving Veterans services and fostering partnerships with external organizations.
• Oversees vendor relationships and manages supplier contracts while evaluating price, quality, service, reliability.
• Responsible for identifying and maximizing opportunities with internal VA entities and act as the primary point of contact to address inquiries and provide timely assistance.
• Collaborate with the Marketing Department to source compelling product for various customers.
• Mange program related documentation, maintain data bases, and ensure the time processing of reports, invoices, and other essential records.
• Ensure compliance with government funds, promotional funds, and incentive awards.
• Oversees the Order Management System, ensuring accurate entry of UPCs, vendor information, product descriptions, and cost and selling prices.

SUMMARY: The primary purpose of this position is to plan, organize, develop, implement, and monitor the Family Child Care Program to meet the needs of the community and ensure the health and safety of children. Assesses child care needs and child care options within the community. Provides on and off base community child care education and resource and referral services to families requiring child care.

DUTIES:

• Ensures Family Child Care Program policies and procedures are in place and followed; recruits new providers to support the mission of the program.
• Performs a variety of duties in support of the Family Child Care Program to include background checks, management of resources, establishment and maintenance of a resource-lending program, accomplishment of required reports, creation and maintenance of necessary documentation and files, and carrying out of public relations tasks.
• Provides training to Family Child Care providers on business practices, supervision and accountability, child abuse, identifying, prevention, and reporting fire, safety, and health regulations, child nutrition etc.
• Performs a wide variety of administrative duties related to Family Child Care, Expanded Child Care, Missile Care, Home Community Care, Deployment Care, Subsidy, Extended Duty Care, 24/7 Child Care, Air Force Aid Society Child Care for PCS/Volunteers, Respite Care, etc.

Major Duties

• Staff information counter in a visitor center; assist visitors with trip planning; provide park and area information; and answer questions on a variety of subjects.
• Provide informal interpretation to visitors while roving park trails.
• Present a variety of pre-established interpretive/education programs, including guided walks, patio talks, campfire presentations, pop-up activities, map talks, introductions to films, and static exhibit interpretation.
• Guide parties on short walks and longer hikes.
• Provide a wide range of services to park visitors.

• Collect fees.

WHAT IS THE TRANSFORMATION & STRATEGY OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Transformation & Strategy Office, TSO Operations, Mission Support

The following are the duties of this position at the full working level.

• Evaluates and devises solutions to COR issues impacting employees and managers in all affected areas of the assigned contract(s). Serves as an analyst responsible for accomplishing various contract related analytical studies and/or projects involving complex programs, systems, and issues, with impact on multiple IRS locations and/or organizations.
• Appropriately applies the principles of the COR guide as provided by the Office of Procurement and maintains case files in accordance with written guidelines.
• Conducts briefings and prepares comprehensive reports to keep managers and executives advised of assignments, contracts and their progress, and to communicate findings and recommendations. Coordinates across operational Business Units in support of Contract Administration, to include HCO, IT, FMSS, etc.
• Directs, plans, and coordinates complex analyses of planned or proposed contracts which consider factors such as: impact on customers, other programs and policy and procedural changes, staffing, training and support requirements, risk factors, costs, and available alternatives.
• Initiates funding requests for contracts; writes the technical documents for the contract, to include Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP); prepares the Government Cost Estimate; and other required planning documents. Performs market research; works closely with the Contracting Officer throughout the solicitation process; develops and monitors timelines/milestones, leads or participates on contract technical proposal evaluation panels, tracks the delegation, Reimbursable Work Authorization (RWA) and service contract funding; prepares supporting documentation for decisions reached; and coordinates the phase in and closeout of contracts.

WHAT IS THE TRANSFORMATION & STRATEGY OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Transformation & Strategy Office, TSO Operations, Mission Support

The following are the duties of this position at the full working level.

• Evaluates and devises solutions to COR issues impacting employees and managers in all affected areas of the assigned contract(s). Serves as an analyst responsible for accomplishing various contract related analytical studies and/or projects involving complex programs, systems, and issues, with impact on multiple IRS locations and/or organizations.
• Appropriately applies the principles of the COR guide as provided by the Office of Procurement and maintains case files in accordance with written guidelines.
• Conducts briefings and prepares comprehensive reports to keep managers and executives advised of assignments, contracts and their progress, and to communicate findings and recommendations. Coordinates across operational Business Units in support of Contract Administration, to include HCO, IT, FMSS, etc.
• Directs, plans, and coordinates complex analyses of planned or proposed contracts which consider factors such as: impact on customers, other programs and policy and procedural changes, staffing, training and support requirements, risk factors, costs, and available alternatives.
• Initiates funding requests for contracts; writes the technical documents for the contract, to include Statement of Work (SOW), Quality Assurance Surveillance Plan (QASP); prepares the Government Cost Estimate; and other required planning documents. Performs market research; works closely with the Contracting Officer throughout the solicitation process; develops and monitors timelines/milestones, leads or participates on contract technical proposal evaluation panels, tracks the delegation, Reimbursable Work Authorization (RWA) and service contract funding; prepares supporting documentation for decisions reached; and coordinates the phase in and closeout of contracts.

1. Prepares, coordinates, and provides comprehensive global air transportation and logistical support for over 2200 joint military personnel assigned to the White House Military Office.
2. Serves as the first line supervisor under the Director of Operations, WHMO for military personnel (enlisted and/or officers). Provides functional guidance, direction, leadership, training and exercises supervisory personnel management responsibilities.
3. Directs, conducts and carries out various senior level program management activities to include developing policy and procedures necessary to implement revised or new directives of higher headquarters.
4. Serves as senior systems analyst in assessing IT requirements. As the Chief of IT Integration, conducts ongoing assessment of automated equipment, equipment locations, use, costs and acquisition to define opportunities for new or improved installation business processes solutions.

• Oversees operating unit's budget activities and programs to ensure they are in compliance with their operating plan authority. These funds must be accounted for fully at various levels of the budget structure, i.e. appropriation, allowance, sub-sub activity, program and location.
• Records budget data elements into the official accounting system, feeder systems, and sub-systems. Provides directions and instructions in the proper use, efficient operating, and effective implementation of the local budget system and sub-systems.
• Maintains appropriate controls for all Advice of Allowances both Recurring and Non-Recurring funds.
• Performs supervisory responsibilities, which includes approving time and attendance, writing, revising or updating employee's position description, recommending job promotions, recommending selection of best candidate, monitoring and documenting poor, as well as excellent performances, initiating appropriate personnel action and progressive disciplinary action.