Total 8,593 Customer Service job vacancies in WA - Remote - Mid West - East Region

The major duties of this position are:

1. Track, analyze and report on appropriations, apportionment, grant awards, deobligations and other need in monitoring the Land and Water Conservation Fund (LWCF).
2. Continuously monitor and maintain the balances and reporting for all program expenditures, contracts, agreements and other related instruments used in the transfer of funds.
3. Analyze and report on historic funding patterns, current operations and future trends.
4. Coordinate and collaborate with OMB, DOI, and NPS Financial Assistance Office and the NPS financial - budget and accounting offices and report on LWCF accounts.
5. Prepare written and verbal communications and reports and advise program managers.

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Major Duties include:

For the GS-04:

• Conduct field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods. This work will be lead and monitored by higher graded employees.
• Participate in hazard tree management activities including conducting hazard tree surveys and mitigation action which may include cutting trees and debris removal as directed by higher graded employees.
• Assist in fence construction and repair for livestock trespass.

• Assist in field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods.
• Lead hazard tree management activities including conducting hazard tree surveys and mitigation action which may include cutting trees and debris removal.
• Lead fence construction and repair for livestock trespass.

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Major Duties include:

• Conduct field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods.
• Conducts hazard tree management activities including performing hazard tree surveys and mitigation action which may include cutting trees and debris removal.
• Implement fence construction and repair for livestock trespass.
• May lead field activities occasionally.

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• Lead field implementation of non-native invasive plant field program; including survey, monitoring and treatment using chemical, biological, mechanical and/or cultural control methods.
• Lead hazard tree management activities including performing hazard tree surveys and mitigation action which may include cutting trees and debris removal.
• Lead fence construction and repair for livestock trespass.
• Provide instruction and oversight for the field work of students, volunteers, coworkers and contractors involved in invasive plant and hazard tree management activities. Use personal judgement to adjust methods or procedures in field work as needed.

• Interpret established and pertinent regulations, organizational policies, management principles, and administrative rules to provide hands on support and provide guidance to program staff.
• Assist the supervisor in ensuring effective administrative operations for the unit.
• Analyzes a variety of projected situations involved with budget actions, personnel structure and organizational structures.
• Takes confidential notes, prepares confidential correspondence and performs special studies requiring expert administrative skills.
• Communicates with internal and external sources to gather data using tact and diplomacy.
• Coordinates personnel actions with the staff and acts as the liaison with HRM to resolve related issues and problems.

• Enforce security regulations to protect statistical data collected within the Region; ensure the proper maintenance, preservation, and disposal of all official statistical records.
• Direct the preparation of instructions needed to implement office program policies and procedures and adapt them to the agricultural practices or special situations in the Region.
• Manage the overall operation of the office making determinations regarding workload, staffing, budget, and equipment and recommend modifications.
• Serve on various Departmental, Agency-wide, and interagency committees.
• Serve as the primary spokesperson for the Agency within the State, establish and maintain liaison with decision-makers at all levels of State and local government.

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 50 applications are received, whichever comes first.


Analyzes and evaluates the effectiveness of administrative, management, and facility operations in meeting the established goals and objectives of the designated office component. Reviews, analyzes, and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting administrative operations.

Performs comprehensive management analysis and evaluation, taking into consideration factors such as cost effectiveness, attainment of project goals and objective, and compliance with pertinent legal and regulatory guidelines. Provides guidance and advice on the most appropriate method of procedure of analysis and evaluation to accomplish missions and ensure optimum management strategy. Analyzes and evaluates new or modified legislation for projected impact upon major administrative operations and resources. Applies appropriate evaluation and measurement techniques in determining the extent of compliance with rules and regulations and/or in measuring and evaluating accomplishments. Foresees the pros and cons of alternative solutions and coordinates and integrates activities with other functions.

Establishes study methods and techniques to be utilized in substantive program studies and audits. Develops and employs advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions. Reviews and reconciles large amounts of data. Applies analytical and evaluative
methods and techniques to issues or studies concerning substantive administrative support functions.

Serves as a senior advisor to top managers. Develops recommendations for legislation to change the way programs are carried out and the projected impact upon agency programs and resources. Develops recommendations for program officials and supervisors and strives to have viable recommendations accepted by operating components. Recommendations include development of new or modified work methods, procedural changes, systems variations, and acceptance of new technology developments. Develops recommendations for improvements in program operations and to promote efficiency and cost savings. Evaluates, processes, and makes recommendations for effective organizational changes. Recommends areas and methods by which efficiency of operations can be improved. Provides higher management reports, evaluated information, budgetary proposals, and similar products necessary for effective direction of program operations. Develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of program operations. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, other federal agency officials to secure and provide information; investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of action; and mutually resolve problems. Advises management of unique conditions and issues which affect program activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations, and procedures.

Serves as a senior analyst responsible for designing and conducting comprehensive management studies where the boundaries of the studies are extremely broad and difficult to determine in advance. Establishes study methods and techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program operations carried out by administrative or professional personnel or substantive administrative support functions.


Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. EST
Compressed/Flexible: Not Available
Telework: Not Available
Remote: This is a remote position
Position Description/PD#: 19775A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Applies a wide range of mathematics, statistics and qualitative and/or quantitative methods to conduct studies, initiate new areas of study related to the data used in and for the government-wide category management program.
• Supports the development of analytical and/or mathematical models analyzing complex data related to category spend, agency-specific best in class or spend under management, small business utilization and cost avoidance.
• Plans, designs and develops key performance indicator (KPI) requirements and methodologies for reporting on metrics relative to the government-wide category management program. Prepares recommendations for potential changes/adjustments to KPIs and other metrics.
• Provides technical expertise and feedback to management regarding the development of highly visible, complex business oriented reports and metrics to measure and track program performance.
• Serves as the subject matter expert (SME) for troubleshooting data capturing processes, procedures and systems to ensure data quality.
• Prepares written and oral reports or presentations regarding study findings, conclusions, and recommendations for leadership. Synthesizes highly technical information for non-technical audiences.
• Supports program management efforts such as identifying requirements for automated analytical tools, defining standard processes and methodologies, documenting best practices, and developing appropriate program content to be used on Category Management dashboards related to analyses performed.