Total 353 Customer Service job vacancies in US - California - Thousand Oaks

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Customer Account Services, Submission Processing Headquarters, eFile Services in
either BMF, DSB, ESS, IES or IMF Branches.

The following are the duties of this position at the full working level.

• Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation.
• Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel.
• Develops long-range program plans, goals, objectives, and milestones.
• Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives.
• Researches and investigates new or improved business and management practices for application to operating programs.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $59,966 Per Year (GS 9-13)

The typical seasonal period for Sequoia Kings Canyon National Park is May-November. Anticipated Enter on Duty date would be May/June.

Major Duties:

• removes nonnative fish from alpine lakes;
• completes visual encounter surveys for amphibians and reptiles;
• sets, cleans and repairs gill nets;
• electro-fishes in streams;
• conducts fish, amphibian, and reptile surveys;
• collects field data;
• kills nonnative fish; handles dead fish;
• follows detailed protocols;
• records environmental parameters; using topographic maps, compass, and/or global positioning systems (GPS) for navigation;
• provides an overview of the project to park visitors.
• and occasionally assists with research projects.

Sequoia and Kings Canyon National Parks represent an extraordinary continuum of ecosystems (96% designated wilderness) arrayed along the greatest vertical relief (1,370 to 14,505 feet elevation) of any protected area in the lower 48 states. They are the highest, most rugged reaches of the Sierra Nevada Mountains (including Mount Whitney at 14,500 feet elevation) and feature the world's largest trees - Giant Sequoias. Sequoia National Park is the nation's second oldest national park (established September 25, 1890) and encompasses 404,863 acres. Kings Canyon was established on March 4, 1940, and encompasses 458,847 acres. Both parks provide a wealth of recreational opportunities via 835 miles of trails, wild and scenic rivers, alpine lakes, and caves, along with a full range of overnight lodging prospects to choose from that include 14 campgrounds. For area information visit: https://www.nps.gov/seki/getinvolved/workwithus.htm.

Physical Demands: The work is partially sedentary with prolonged standing, walking, and bending often required. Heavy items (e.g., packs and equipment up to 50 pounds) must be lifted and carried on a routine basis.

Working Conditions: The work is performed in an office, laboratory, and in the field. Field work includes exposure to extreme weather conditions and terrain, pesticides, poisonous plants, biting insects, and wild animals. Laboratory work may involve exposure to hazardous chemicals.

Air Quality: Poor air quality afflicts Sequoia and Kings Canyon National Parks, especially during summer months - generally May to October. High ozone levels may be the most harmful pollutant here. In summer months, concentrations often exceed the federal ozone health standards. For more information: http://www.nps.gov/seki/learn/nature/airqualityinfo.htm.

Starting at $17.35 Per Hour (GS 4)

• Serves as a member of the Park Management Team. As a member of this team, the incumbent is actively involved in decisions affecting overall park management strategic direction, policy, priorities, budget and operations. Contributes to the development and implementation of park plans and management documents. Serves as the park's principal advisor for cultural resources stewardship involving fundamental park resources identified in enabling legislation.
• Ensures all administrative and managerial functions within the division are carried out in an effective and efficient manner.
• Ensures compliance with statutory and regulatory requirements for federal actions through simple or complex documents (including Programmatic Agreements and Memoranda of Agreement under Section 106 of the NHPA).
• Provides oversight for a network-wide program: Mediterranean Coast Network Historic Preservation Team,
• Supervise permanent and temporary staff. Develop and provide performance statndards and appraisals/evaluations for staff. Develop and approve training plans and associated travel. Motivate staff by recognizing accomplishments and supporting career growth. Approve and disapprove leave. Write position descriptions as needed. Counsel employees and take disciplinary actions when needed.

The park staff and I would like to thank you for your interest in Channel Islands National Park. This is a rare opportunity to join the park's active and engaged leadership team, giving you a role in planning the future of the park. We are delighted you are interested in becoming a steward of this internationally significant island chain. Thank you for making it this far. We hope our park website encourages excitement about this opportunity to inspire visitors at Channel Islands National Park while taking care to protect and keep these beautiful and fragile islands unimpaired for future generations.
In addition to the content contained on our visitor-facing website, I invite you to learn more about the direction of Channel Islands National Park in the links below. Heads up, some of these areas will likely be covered in future interviews.

• Channel Islands NP Backcountry and Wilderness Management Plan (ongoing)
• Channel Islands NP General Management Plan
• National Park Service Careers: Interpretation, Education, and Visitor Services
• National Park Service Director's Order #6: Interpretation and Education

Close to the California mainland, yet worlds apart, the park encompasses five of the eight California Channel Islands (Anacapa, Santa Cruz, Santa Rosa, San Miguel, and Santa Barbara) and their ocean environment, preserving and protecting a wealth of natural and cultural resources. The park bridges two biogeographical provinces and in a remarkably small place, harbors the biologic diversity of nearly 2,500 miles of the North American coast.
The Channel Islands are home to over 2,000 plant and animal species, of which 145 are found nowhere else in the world.

Like the Galapagos Islands of South America, isolation has allowed evolution to proceed independently on the islands. Marine life ranges from microscopic plankton to the blue whale, the largest animal to live on Earth. Archeological and cultural resources span a period of more than 13,000 years of human habitation.

The protection of these fragile island resources was ensured when Congress, in the act that created Channel Islands National Park in 1980, established a long-term ecological monitoring program to gather information on the current health of resources and predict future conditions. This information provides park and natural resource managers with useful products for recreation planning, conservation and restoration programs, and early identification of critical issues.

The islands were set aside by Congress not only to preserve these resources, but also to provide for your enjoyment. If you visit the park, you will be one of a very select group. Few people actually see this park because it is not easy to get to-you can't drive to the islands. A short but exciting ocean voyage or a commercial flight in a small airplane is required. The park is one of the least visited of all of America's national parks. The relatively light visitation enhances the islands' feeling of solitude and assists in the protection of fragile resources. In establishing the park, Congress recognized the value of solitude by allowing for low intensity, limited entry visitation. So a visit to this national park will always provide a marked contrast to the bustle of southern California most people experience. It will always be a place where you can step back in time and experience coastal southern California the way it once was.

Starting at $120,246 Per Year (GS 13)

Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management. Apply for this exciting opportunity to strengthen the Department's ability to protect the homeland by analyzing and refining budget services and processes.

This position starts at a salary of $128,717.00 (GS-13, Step 1) to $167,336.00 (GS-13, Step 10)

In this budget position you will become a key member of a team of Homeland Security professionals providing key budget support for the administrative team. Typical work assignments include:

• Developing, integrating, and executing the operating budget for the Field Office.
• Overseeing expenditures to ensure allocations and future monetary commitments are monitored and paid accordingly and analyzing historical data, current spending, future estimates and trends.
• Conducting budget analyses and providing guidance to field managers, submitting budget recommendations and reviewing of unfunded requests, and collaborating with managers to develop final consolidated budget estimates and forecasts for future budget needs and preparing justification for reprogramming of funds.
• Managing multiple appropriations and working directly with Program Managers to secure funding for mission requirements.
• Developing and recommending improvements in budget services.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Starting at $128,717 Per Year (GS 13)

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Ogden Accounts Management

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

Starting at $61,023 Per Year (GS 7)

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations - Fresno, ACS Support Team 103

The following are the duties of this position at the full working level.

• Reviews and analyzes internal documents and/or taxpayer returns, prepares coded entries to amend and complete records, refers questionable returns and documents to appropriate areas to determine corrective action.
• Processes individual or small business returns and cases that involve relationships among different accounts that span more than a single tax period. Assign Employee Identification Numbers (EIN) and temporary Social Security Numbers (SSN). Requests and interprets taxpayer information. Perfects documents and initiates research to correct missing or inaccurate account information, inquiries to third parties, and changes to taxpayer accounts to correct errors.
• Compiles and maintains functional and/or assigned area records or reports to provide status of work.
• May serve as a technical advisor, on-the-job (OJT) coach, classroom instructor, or reviewer to provide technical assistance on systemic problems and inconsistencies in the Internal Revenue Manuals (IRM).

Starting at $39,688 Per Year (GS 5)

• Translate organizational goals into work assignments for IT team and personnel.
• Coordinate regional short and long-range planning and utilization of IT customer support functions, resources, coordination of systems and applications procedures and integration.
• Manage technical and non-technical aspects of the region service center relations and activities to customer support operations, network, LAN/WAN connection and applications in geographically dispersed locations, workstation service support, Help Desk field support, oversight of field operations, and on-site management.
• Exercise significant program responsibilities in working with management, other work team leads, and the IT executives and management DUS and ACIO, contractors, vendors, and other Federal entities.
• Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.

Starting at $103,409 Per Year (GS 13)

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Major duties include:

• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities: prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 05087A
Permanent Change of Station (PCS): Not Authorized

Starting at $44,242 Per Year (GS 6)

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Serves as the Performance Coordinator that includes controlling, reviewing, monitoring, and validating all performance evaluation reporting systems and associated reports including Work Planning and Control (WP&C), Release/Recall listings, and individual performance reports. Provides monthly input and timely extraction and analysis of release/recall information to ensure validity prior to use.
• Serves as the Operation's expert and point of contact on performance issues, resolving problems and conducting training for measured and unmeasured employees. Meets with National Treasury Employee Union (NTEU) to share TEPS standards and/or other performance data, to serve as a resource person on management bargaining teams to compile and analyze data, and to assist management in determining its interests.
• Inputs, monitors, and validates WP&C data. Identifies discrepancies and trends for the manager to analyze and determine a course of action.

Starting at $72,553 Per Year (GS 11)

The incumbent functions as a program and administrative assistant to the ICMHRS/VRC Social Worker Coordinator and provides support to both teams. The incumbent takes initiative in certain aspects of program planning and development, scheduling, manages resources and establishes and maintains communications with such services as Human Resources Management, Supply Chain Service, OI&T, Fiscal, Quality Management and patient care services. Primary duty station is San Jose CBOC throughout the work week.

Major duties and responsibilities include, but not limited to:

• Provides major and complex program, administrative and technical assistance in the day-to-day operations and program planning/evaluation for the ICMHRS and VRC
• Gathers and organizes and facilitates the submission of all data for performance measures and reporting this data to the care team weekly, including local ICMHRS, PRRC and Northeastern Program Evaluation Center (NEPEC) in order to meet all deadlines, set by VACO. Using a national data base (KLF) to obtain comparative data on encounters tracked for performance measures. .
• Provides customer service, general information and/or responds to telephone inquiries - assisting veterans, families, medical center staff and community agency personnel who are seeking ICMHRS or PRRC services. This may include identifying and contacting available clinicians in response to urgent needs of Veterans, families, and caregivers.
• Provides general clerical and administrative support coordination.
• Provides customer and general information for telephone calls from ICMHRS and PRRC team members in the clinic, field, or other program locations. Remains available to other VA staff, and/or community agency staff, regarding program inquiries, program concerns, etc. Incumbent obtains as much information as possible, provides information and resolves problems independently, when possible, prioritizes, and makes decisions regarding caller referral based on specific caller needs. The incumbent ensures timely response to team members that potentially have an emergent or urgent care need through prompt identification of the problem and appropriate team referral. Interacts with visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy.
• Produces a wide range of documents using a variety of office automation technologies. Applies advanced work processing software to materials involving complex formats such as automatic generation of indices and tables of contents, importation of graphics, charts, or special symbols or precise alignment of multiple columns. Prepares files and charts in a timely manner, ensuring that all relevant correspondences and clinical material pertinent to ICMHRS and PRRC are in place.
• Creates and maintains respective electronic Program Manuals to assist ICMHRS and PRRC staff in the implementation of VACO directives, policies and procedures and accompanying databases.
• Receives/screens and manages all incoming and outgoing documents, publications, directives, and correspondence, determining appropriate action and/or response with minimal direction from ICMHRS and PRRC Coordinators. Collects, identifies, records and tracks community resources as appropriate to ICMHRS and PRRC programs. Attends trainings, as needed, to fulfill ICMHRS and PRRC program and VAPAHCS facility requirements

Work Schedule: Monday - Friday, 8:00 am to 4:30 pm
Telework: Not Available.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD03151O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $54,914 Per Year (GS 6)

SUMMARY: The primary purpose of this position is to plan, organize, develop, implement, and monitor the Family Child Care Program to meet the needs of the community and ensure the health and safety of children. Assesses child care needs and child care options within the community. Provides on and off base community child care education and resource and referral services to families requiring child care.

DUTIES:

1. Ensures Family Child Care Program policies and procedures are in place and followed; recruits new providers to support the mission of the program.
2. Performs a variety of duties in support of the Family Child Care Program to include background checks, management of resources, establishment and maintenance of a resource-lending program, accomplishment of required reports, creation and maintenance of necessary documentation and files, and carrying out of public relations tasks.
3. Provides training to Family Child Care providers on business practices, supervision and accountability, child abuse, identifying, prevention, and reporting fire, safety, and health regulations, child nutrition etc.
4. Performs a wide variety of administrative duties related to Family Child Care, Expanded Child Care, Missile Care, Home Community Care, Deployment Care, Subsidy, Extended Duty Care, 24/7 Child Care, Air Force Aid Society Child Care for PCS/Volunteers, Respite Care, etc.

Starting at $74,642 Per Year (GS 9)

• You will be responsible for leading four to five subordinate GS-7 Firefighters on a daily basis.
• You will be responsible for the initial lead in emergency incidents within the immediate jurisdiction until relieved by a chief officer.
• You will be responsible to perform as a fully trained and certified EMT and serve as a member of a rescue team.
• You will determine, initiate, and maintain proper medical care for patients, administer emergency medical care, and or rescue patients from structures, aircraft, and all types of vehicles.
• You will perform administrative duties including promoting and enforcing policies and procedures.

Starting at $61,835 Per Year (GS 8)

• Produces original designs, concepts and visual styles to evoke certain responses from viewers.
• Decides on design matters as size, layout, kind and quality of materials, medium, color schemes, typography, lighting effects, specific visual elements or materials to be incorporated (e.g., photos, illustrations, or artifacts), reproduction methods, or printing techniques.
• Research source materials in order to translate information into original illustrations without benefit of established formats.
• Partnerships/community outreach will include outreach via social media management, news releases, community meetings and partnerships to both manage the digital media presence for the park, but to also streamline this function with the public information function for the park. Ability to use these communications to apply to different roles including Public Information officer duties which could take up 30-40% of this position's time.
• Directs contract design and production specialists in preparation of electronic production packages.
• Reviews proofs and digital files for accuracy of color, registration, and electronic integrity, and preliminary deliverable as necessary for correlation with approved proofs.
• Inspects/accepts/rejects work performed by others.
• Sets goals, milestones, and expectations for multiple projects, and follows-up with team members to ensure timeliness in meeting milestones. Facilitates technical discussions or controversial issues to reach consensus. - Ensures the productivity of work groups by soliciting input from members, listening to and implementing suggestions when feasible.
• Effectively monitors multiple efforts to ensure the integration, coordination, and completion or the work within timelines and guidelines, and adherence to an organization's standards.
• Provides effective leadership and supervision to direct reports and oversees work from partner organizations
• Provides project management and leadership in cooperation with park staff, consultants, contractors, and department heads.
• Briefs upper management and clients on the progress of assigned projects and communicates need for project completion.
• Presents clear and convincing oral presentations.
• Develops and maintains positive relationships and meets and deals with members in a wide variety of disciplines such as Federal agencies, stakeholders, and the public.
• Communicates using correct grammar, punctuation, and spelling.
• Produces written information that includes technical material and be able to communicate this in an illustrated design format.

Starting at $84,366 Per Year (GS 11)

• You will serve as the primary liaison for all incoming contacts to the Department.
• You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in office suite.
• You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member or attorney.
• You will respond to routine and highly technical requests for information such as status reports, suspense dates for matters requiring regulatory compliance, and similar information readily available in files and databases.
• You will control and manage all incoming correspondence using established office procedures and knowledge of the organization.
• You will conduct initial client intake by completing the electronic client intake sheet on a local office data program and schedules clients for appointments.

Starting at $49,025 Per Year (GS 7)

• The work performed is traditional hands-on wildlife work.
• The incumbent performs any of the assignments listed below related to all types of wildlife, including small mammals, birds, carnivores, megafauna, fish, reptiles, amphibians, etc.
• Individually, or as a crewmember, performs complex tasks in carrying out recurring wildlife-related projects, such as assisting in developing sampling methods or collecting field data.
• May collect field data on wildlife and vegetation for use by others in developing a variety of maps, management plans, and environmental analysis reports.
• Performs a variety of recurring duties in the assigned area. Schedules, organizes, and executes field wildlife projects for detecting identifying and evaluating habitat management.
• Using prescribed procedures, the technician resolves regular and recurring problems concerning wildlife project plans for habitat management.
• Collects, complies, and summarizes the data that is obtained on wildlife habitat and vegetation for preparation of wildlife species, range allotment, deer herd, and other maps and management plans.
• Compiles and summarizes the data obtained from aerial and ground surveys to determine vegetation types; conducts routine analyses.
• Provides the biological and vegetation data from records and fieldwork to professional personnel after checking it.
• Developing explanations for unusually high or low figures or figures that seem inconsistent to determine past wildlife and livestock use.
• Collects data for big game, upland game, raptors, small mammals, and threatened and endangered species.
• Subsequently, assists with development of reports after higher graded employees have refined and verified the data and analyzed the results.
• Ensures that a sufficient supply of reagents, standards and controls are available at all times by ordering an adequate supply from commercial sources or preparing a variety of specialized solutions or reagents.
• Using established procedures, calibrates, controls, and maintains a variety of instrumentation, laboratory, and field equipment.
• When calibration falls outside acceptable limits, incumbent uses independent judgment in adjusting either the procedure or the mechanical device used in the determination to bring the procedures into good quality control.
• Keeps accurate records and reports on the full range of research activities. Collects and performs a preliminary analysis of biological and physical data, including the inventory of habitat conditions and the needs and population of wildlife.
• Tabulates and orders acquired field data prior to computer analysis. Computes and summarizes data and prepares charts, graphs, and figures for data analysis and public presentation.
• Works with project collaborators and stakeholders in order to ensure cooperation, research integrity, and the achievement of agency objectives.

Starting at $21.14 Per Hour (GS 6)