Total 1,536 Customer Service job vacancies in Tai Po, New Territories

• Vacuum, dust and mop floors, stairways, corridors, wards, utility rooms, offices, employee lounges, bathrooms and other assigned areas; polish and buff floors, strip and reapply floor sealer as necessary; wash walls and window and glass partitions; replenish paper supplies and soap dispensers.
• Cleans patient rooms using proper antiseptic techniques; empty waste baskets, cigarette urns and trash containers.
• Receives hospital linen deliveries; maintain a system of linen distribution; ensure quality of laundering are met; on occasional may mend or repair linen; collect soiled linen and deliver to laundry or disposal area.
• Cleans operating room and obstetric suites following strict procedures to prevent cross-contamination.
• Uses prescribed protective cleaning procedures in isolation areas.
• Must follow prescribed safety procedures to avoid creation of hazard to patients, visitors and hospital personnel.
• Performs duties at satellite clinics. Specific area of the facility have different cleaning procedures; therefore, employees are trained in all these special areas on a rotational basis of two weeks.

The incumbent serves as the coordinator for operational activities and actions between the division within the Unit, including law enforcement; administration; interpretation and education; natural and cultural resource management; planning and project management; facilities maintenance and operations; business management; and other facets of the overall park operation. Works with the Project Management offices to develop and track the 5-year project plan and schedule for the Unit and integrates this with operational activities. Tracks and implements Strategic Plan goals and actions for the Unit. Represents the Superintendent and the National Park Service to other Federal and state governmental agencies, elected officials, local municipalities, organizations, and the public. Manages partnership development and collaboration for the Unit. Maintains a strong working relationship with the Unit's partners (philanthropic partners, volunteer groups, civic and conservation organizations, and others). Works with lessees, concessioners, and other business operators in the park to ensure their activities are integrated into park operations. Serves as a member of the Gateway Leadership Team, participating in weekly meetings with the Superintendent, Deputy Superintendent, and park program managers to inform plans, decisions, and communications with operational awareness, field perspective, external context, and potential consequences of decisions and actions.

• Government housing may be available.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.

• Provide technical leadership, consultation, and oversight.
• Analyze and interpret provisions on current and proposed national program policies, procedures and regulations to determine their applicability to and impact on program administration in the State.
• Attend meetings and develop and maintain contacts with various governmental agencies, producers and trade organizations.
• Provide technical guidance and assistance as needed with programs' and automated applications.

• Provide technical leadership, consultation, and oversight.
• Analyze and interpret provisions on current and proposed national program policies, procedures and regulations to determine their applicability to and impact on program administration in the State.
• Attend meetings and develop and maintain contacts with various governmental agencies, producers and trade organizations.
• Provide technical guidance and assistance as needed with programs' and automated applications.

Community Care RN CoordinatorNurse II handles the process of organizing and coordinating resources and services in response to individual healthcare needs along the illness and care continuum and in multiple settings. The goals are to center services around the patient, to foster patient self-managed care, and maximize efficient and cost-effective use of health resources. The focuses are cost-saving and continuity and quality of patient care. The Community Care RN Coordinatorutilizes all avenues of resources available at the best cost to provide safe and efficient timely coordination of care. The time spent on Community Care Case Management can be anywhere from an hour to many hours depending on response from Tertiary Center contacts working to provide care through the VA as much as is safely appropriate.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday 8:00am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

SCI/D Home Care Nurse Functions:

• Demonstrates a high level of clinical expertise, leadership, and creative approaches to management of the complex care of patients with Spinal Cord Injuries/Disorders.
• Responsible for program development and administration of the SCI/D Home Care program, in accordance with VA Directives, Handbooks and all applicable regulatory and accreditation standards.
• Demonstrates ability to develop, implement and articulate new home care program initiatives by exhibiting leadership in motivating the SCI/D Center inpatient and outpatient clinical teams to implement change in the delivery of patient care.
• Serves as liaison and encourages staff from SCI/D Center and SCI/D spoke sites to adopt innovative clinical practices. Promotes personal growth, continuing education, collaborative working relationships, creative problem solving and flexibility to support SCI/D hub and spokes home care program expansion.
• Ensures ongoing patient safety, dignity and satisfaction. Able to coordinate and lead activities geared towards maintaining and improving existing home care programs. Takes initiative to develop new clinical home care programs in collaboration with the SCI/D Nurse Manager and SCI/D Chief, as the need arises. Able to establish SCI/D Home Care program objectives, standards of care and standards of practice for SCI/D subspecialty clinical populations.
• Establishes methods for tracking patients' progress and evaluating effectiveness of care. Maintains appropriate and timely documentation of patients' care and progress within the plan, in accordance with all applicable standards.
• Develops and monitors home care program quality improvement and performance measures. Reviews quality and performance measures for process improvement. Selects methods for measuring quality of services, measures patient satisfaction and takes appropriate corrective actions based on program evaluation results.
• Provides direct patient care, conducts follow-up assessments, provides patient/caregiver education and training in the home setting, collaborating with team members both within and outside of the SCI/D service in order to coordinate care.
• Travels to patient homes and private care facilities within a 100-mile radius on a frequent basis in order to implement care activities and conduct follow-up assessments in the patient's residence.
• Conducts evaluations of home or institutionalized-living setting, focusing on safety and adequacy of available resources, with consideration for the patient's care needs. Shares findings/concerns with appropriate SCI/D team members and other agencies as appropriate.
• Oversees implementation of SCI/D patient treatment plans in the home setting, collaborating with contract home care agencies, patient caregivers, etc. in order to ensure safe, effective care in the home setting, improving outcomes and maximizing patient independence.
• Maintains an awareness of surroundings and engages in activities that promote personal safety and security.
• Maintains compliance with all rules and regulations related to the issuance and operation of VA vehicles.
• In the performance of most activities, exercises independent professional judgment working in the context of a multidisciplinary or interdisciplinary team. This ability is required to make independent decisions when working with the clinical team while remaining an advocate for the patient/family. (Supervision is of a consultative nature and is usually arranged at the SCI/D Home Care Nurse's request to seek assistance with unusually complicated direct clinical service work or for clarification of administrative issues.)
• Serves on committees, workgroups, and/or subcommittees at the facility, VISN and/or National level, as deemed necessary by the SCI/D Nurse Manager and/or Chief of SCI/D.
• Utilizes telehealth technologies, as needed, to apply clinical process skills and comprehensive assessments and care planning processes.

Included but are not limited to:

• The Assistant Nurse Manager reports directly to the Nurse Manager of Urgent Care. The Assistant Nurse Manager is responsible for the oversight of daily operations of the department in the absence of the Nurse Manager.
• The Assistant Nurse Manager assumes responsibility for staffing and scheduling of permanent and supplemental nursing staff and ensures that assignments of the staff reflect their appropriate utilization, compliance with staffing guidelines, and The Joint Commission standards. This includes weekend rotation schedule of staff as well as holiday and yearly vacation schedule for RN staff.
• Manages clinical issues, performance improvement activities, customer service and safety and satisfaction including any follow up.
• Assist the Nurse Manager with statistical daily and monthly Urgent Care data Collection.
• Actively participates in Hospital Committees.
• Assist the Nurse Manger in all issues affecting nursing including standards of practice, credentialing, training, yearly competencies, functional statements, position descriptions, proficiency reports, performance appraisals, policies, procedures, protocols, and competencies.
• Cover as bedside RN in the Urgent care if needed to support proper staffing.
• Manage and run patient reports and audits, complete the proper follow up as well as proper documentation.
• Equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes.
• Provide leadership in day-to-day operations and input into the strategic planning process for the attainment of organizational goals

• This is not a Bargaining Unit Position
• This position is in the Excepted Service
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is covered by a special rate.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

Major Duties:

• Plans, coordinates, implements, monitors and evaluates the delivery of services within the scope of practice and administrative responsibility of the assigned program.
• Monitors the efficiency, effectiveness, timeliness and quality of services offered within their scope of practice and area of responsibility pertinent to assignment.
• Develops program guidelines and initiates new programs. Provides data and progress reports about the assigned area. including quality management performance improvement monitors and any statistical or data analysis reports requested by management pertinent to assignment.
• Incumbent must be completely conversant with all levels of social work treatment and skill; and with group theory and practice, including new developments in the field.
• Participates in the development of department policies and procedures to further social work goals and objectives; and in setting up the structure to ensure their implementation.
• Incumbent must have a comprehensive knowledge of the guidance/mentoring process and method; including understanding of individual learning theory, learning in groups and systems theories.
• Formulates individual development plan consistent with performance appraisal form and Service guidelines with all staff assigned to him/her.
• Specialized consultation for psychosocial issues, such as housing, entitlements, benefits, legal resources, transportation and other community services.
• Clinical coordination of care in collaboration with programs Listed in attachment A (is the programs listed up-to-date) as well as the community.
• Maintenance of statistical data and documentation are required by both program and professional standards.
• The Coordinator has direct patient care responsibilities that include biopsychosocial assessments, treatment planning and follow-up of veterans identified as needing intervention, including time-limited individual, group or family treatment, case management, psychoeducational and supportive treatment.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

Major Duties:

• Plans, coordinates, implements, monitors and evaluates the delivery of services within the scope of practice and administrative responsibility of the assigned program.
• Monitors the efficiency, effectiveness, timeliness and quality of services offered within their scope of practice and area of responsibility pertinent to assignment.
• Develops program guidelines and initiates new programs. Provides data and progress reports about the assigned area. including quality management performance improvement monitors and any statistical or data analysis reports requested by management pertinent to assignment.
• Incumbent must be completely conversant with all levels of social work treatment and skill; and with group theory and practice, including new developments in the field.
• Participates in the development of department policies and procedures to further social work goals and objectives; and in setting up the structure to ensure their implementation.
• Incumbent must have a comprehensive knowledge of the guidance/mentoring process and method; including understanding of individual learning theory, learning in groups and systems theories.
• Formulates individual development plan consistent with performance appraisal form and Service guidelines with all staff assigned to him/her.
• Specialized consultation for psychosocial issues, such as housing, entitlements, benefits, legal resources, transportation and other community services.
• Clinical coordination of care in collaboration with programs Listed in attachment A (is the programs listed up-to-date) as well as the community.
• Maintenance of statistical data and documentation are required by both program and professional standards.
• The Coordinator has direct patient care responsibilities that include biopsychosocial assessments, treatment planning and follow-up of veterans identified as needing intervention, including time-limited individual, group or family treatment, case management, psychoeducational and supportive treatment.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED(SBSE) DIVISION?

Vacancies will be filled in the following specialty areas: SBSE Camp Exam/AUR Ops


The following are the duties of this position at the full working level.

**This position is being announced concurrently under Excepted Service Examining Plan and Merit Promotion procedures. Please review vacancy announcement number IHS-25-12622044-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• As Assistant Supervisory Nurse, supervises, manages, coordinates and evaluates the nursing program for Perioperative Unit. Organizes, directs, reviews work, administers personnel matters, counseling, disciplinary action, scheduling, and overall management activities.
• Develops and implements Nursing Standards of Care, includes compliance with accreditation and certification requirements. Maintains records for patient assignments, census, and chart reviews. This includes orientation of each employees as competency, evaluation, training, safety, infection control, and compliance with mandatory orientation requirements.
• Collaborates with all subordinates, peers, superiors, internal and external customers to achieve the goals and missions of the facility and the Indian Health Service.
• Performs a wide range of nursing care for patients in all age groups and their families who present an unlimited range of different health related problems. Observes and assesses the patient's clinical condition - conditions and interprets data from the patient's history and physical assessment. Based on interpretation of data, decides appropriate Nursing action to be taken. Informs the physician of the patient's status. Operates and monitors specialized equipment. Administers therapeutic measures as prescribed by the physician.
• Initiates treatments, medications, emergency and resuscitative measures based on appropriate utilization of physician orders, standing orders, and post anesthesia protocols.
• Maintains a variety of unit records, supplies and other related activities as Performance Improvement, nursing personnel, FTEs, equipment, supply purchases, travel and serving on the hospital committees assuring effective cross department communication.
• Applies and implements Equal Employment Opportunity (EEO) program and guidelines.

**This position is being announced concurrently under Direct Hire Authority (DHA) procedures. Please review vacancy announcement number IHS-25-GA-12622045-DHA; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• As Assistant Supervisory Nurse, supervises, manages, coordinates and evaluates the nursing program for Perioperative Unit. Organizes, directs, reviews work, administers personnel matters, counseling, disciplinary action, scheduling, and overall management activities.
• Develops and implements Nursing Standards of Care, includes compliance with accreditation and certification requirements. Maintains records for patient assignments, census, and chart reviews. This includes orientation of each employees as competency, evaluation, training, safety, infection control, and compliance with mandatory orientation requirements.
• Collaborates with all subordinates, peers, superiors, internal and external customers to achieve the goals and missions of the facility and the Indian Health Service.
• Performs a wide range of nursing care for patients in all age groups and their families who present an unlimited range of different health related problems. Observes and assesses the patient's clinical condition - conditions and interprets data from the patient's history and physical assessment. Based on interpretation of data, decides appropriate Nursing action to be taken. Informs the physician of the patient's status. Operates and monitors specialized equipment. Administers therapeutic measures as prescribed by the physician.
• Initiates treatments, medications, emergency and resuscitative measures based on appropriate utilization of physician orders, standing orders, and post anesthesia protocols.
• Maintains a variety of unit records, supplies and other related activities as Performance Improvement, nursing personnel, FTEs, equipment, supply purchases, travel and serving on the hospital committees assuring effective cross department communication.
• Applies and implements Equal Employment Opportunity (EEO) program and guidelines.

**This position is being announced concurrently under Direct Hire Authority (DHA) procedures. Please review vacancy announcement number IHS-25-GA-12617970-DHA; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Assists in direct supervision, orientation, education, competency verification, performance evaluation, and awards/recognition for the professional nursing and support staff on the unit.
• Assists in plan/adjust work assignments and operations to meet agency and organizational objectives, priorities, deadline, and standards of care with regulatory agencies and Indian Health Service requirements.
• Evaluate operations related to patient flow, patient safety, productivity and unit specific performance improvement plan to maintain quality improvement and staff participation/communication in the unit.
• Performs nursing care duties as needed to maintain nursing skills and clinical competence and expertise in specialty area, and cover nursing shortages.
• Provide advice and assistance to subordinate personnel on work and administrative matters.
• Participate in program, policy and procedure development in areas such as Quality Improvement and Infection control.

**This position is being announced concurrently under Excepted Service Examining Plan and Merit Promotion procedures. Please review vacancy announcement number IHS-25-GA-12617969-ESEP/MP; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

• Assists in direct supervision, orientation, education, competency verification, performance evaluation, and awards/recognition for the professional nursing and support staff on the unit.
• Assists in plan/adjust work assignments and operations to meet agency and organizational objectives, priorities, deadline, and standards of care with regulatory agencies and Indian Health Service requirements.
• Evaluate operations related to patient flow, patient safety, productivity and unit specific performance improvement plan to maintain quality improvement and staff participation/communication in the unit.
• Performs nursing care duties as needed to maintain nursing skills and clinical competence and expertise in specialty area, and cover nursing shortages.
• Provide advice and assistance to subordinate personnel on work and administrative matters.
• Participate in program, policy and procedure development in areas such as Quality Improvement and Infection control.