Total 2,170 Customer Service job vacancies in New Mills, High Peak

The MSA was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT). The MSA coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e. Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The MSA develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.)

Major duties include, but are not limited to:

• Instructing employees in the numerous clerical procedures of the different services or any tour of duty.
• is responsible for maintaining patient confidentiality with respect to the Privacy Act.
• Responsible for maintaining a clean, safe, and orderly work area.
• Serving as a key contact for veterans and visitors, providing information and assistance, and acting on administrative matters in the veterans' interest. Gives messages lo patients, doctors, nurses, other multi-disciplinary team members and responds to routine inquiries (i.e., where a patient has been transferred, appointments, etc.). Refers questions concerning patient's condition to the nurse.
• Incumbent may be designated as a member of committees. Participates in quantitative and qualitative reviews of medical records to assure conformance with VA and Joint Commission on Accreditation of Healthcare Organization standards and orients professional staff in requirements for compliance. Such reviews will include verification and completion of physician's orders, patient allergies, and demographics information obtained by routine chart audits.
• Accurately and legibly transcribes physician's orders as per established policies and procedures assuring that the appropriate patient identification is present. Evaluations and treatment with other supporting disciplines within the Medical Center are coordinated for timely completion and to avoid schedule conflicts. In the case of medication/treatment orders, assures that the times the medications/treatments are to be administered are correct and sends a copy to the pharmacists. Prepares request forms for such things as - rays and consultations as prescribed on the doctor's order sheet. Employee will check off, date, time and initial orders verifying completion.
• Orders expendable supplies monthly and stocks main station areas with proper forms when assigned to wards.
• Reviews charts, assembles, and maintains the medical record forms in proper order for use by the physicians and nursing personnel in accordance with Medical Center policy and procedure.
• Keeps current on clerical duties related to final discharge care of patient (i.e., eligibility, travel, appointments, prescriptions, prosthetics, and nursing referrals). Schedules follow-up appointments in the computer system. Responsible for breaking down charts, according to an established protocol for all discharges, assuring that all forms have the appropriate patient demographics. Responsible for recharging carts when appropriate.
• The incumbent will utilize equipment such as computer terminals, printers, typewriters, imprinters, and localized fax machines.
• Routes prescriptions to pharmacy; independently or as a team member, performs the clerical duties of the ward unit relevant to ongoing patient medications and treatments.
• The incumbent will have a thorough knowledge of medication terminology/abbreviations and procedures for recording physicians' orders, especially for identifying generic and brand names of chemical compounds and to accurately transcribe drug names, dosages, and time of administration.
• The incumbent will routinely demonstrate stability and effectively exercise independent judgment. The MSA will foster and consistently maintain good public relations with patients and visitors as well as maintain an effective working relationship with clinicians and other Medical Center staff.
• The MSA will perform other related administrative and clerical duties as assigned.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SBSE Campus Exam/AUR Ops

The following are the duties of this position at the full working level.

• Conducts independent examinations and related investigations of the most complex income tax returns filed by individuals, small businesses, organizations, and other entities. May include those with diversified activities, multiple partners, and operations of national scope. Assignments require an integrated analysis of intricate and complex accounting systems, business activities, and financing.
• Conducts examinations of complex individual and business taxpayers involved in activities or transactions designed or structured to hide or conceal income such as offshore activities, multiple related entities, and other means using a wide range of financial and other investigative skills.
• Conducts package audits to determine that other required returns such as information, excise, or specialty returns are filed and conducts concurrent examinations of these and other returns when warranted. Recognizes the need for specialists and makes appropriate referrals.
• Evaluates the content of new and modified legislation and assesses the impact on the program.
• Identifies issues to be pursued based on large, unusual, or questionable items which produce significant tax or compliance effect; recognizes the impact; and utilizes the appropriate tax law and facts needed to resolve them. Recognizes indicators of fraudulent activity and develops appropriate referrals.

The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, interdisciplinary teams, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in or in support of an interdisciplinary coordinated care delivery model.
Other duties as assigned

Work Schedule: 7:30am - 4pm Monday - Friday

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 37141-F

Physical Demands: The work is administrative which requires standing, walking, sitting, stooping, bending, lifting light objects, answering telephone and data entry in VISTA/CPRS

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position you will be expected to reside within the geographic area listed on this announcement within 45 days. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.

Major duties include, but are not limited to the following:

• Serves as a Project Manager/Contracting Officer’s Representative (COR) and manages various innovative acquisitions.
• Manages one or more innovative acquisition projects, which can include large, highly-complex, and/or sensitive projects. Manages the unique elements of a variety of innovative acquisitions (e.g., SBIR/STTR, CSO) and other innovative non-FAR based contracting authority initiatives.
• Serves as a GSA liaison to the client in all phases of project management and task order administration.
• Steward of client funding including: performing in-depth financial tracking, forecasting, reporting on client funding, which is critical to the success of client projects.

• Review project costs incurred to ensure all expenditures are appropriately documented and remain within the department's established operating budget.
• Prepare and review a variety of procurement documentation, funding documents, administrative reports, and similar documents required to support program funding and procurement actions.
• Coordinate the organization's hand receipts to properly account for high-value items, lab and/or durable equipment in support of operations.
• Assist in coordinating organization events which include but are not limited to: cadet summer internships, project competitions, conferences and other events sponsored or attended by the organization's staff.
• Maintain Approving Official's (AO) budget by loading funding targets into the Defense Travel System (DTS) budget module, updating as required.
• Assist in the preparation, consolidation and completion of a variety of management and research reports.
• Maintain calendars for organization and its leadership.
• Serve as the point of contact for information on policies, procedures, and requirements on matters pertaining to administrative functions.

• Review project costs incurred to ensure all expenditures are appropriately documented and remain within the department's established operating budget.
• Prepare and review a variety of procurement documentation, funding documents, administrative reports, and similar documents required to support program funding and procurement actions.
• Coordinate the organization's hand receipts to properly account for high-value items, lab and/or durable equipment in support of operations.
• Assist in coordinating organization events which include but are not limited to: cadet summer internships, project competitions, conferences and other events sponsored or attended by the organization's staff.
• Maintain Approving Official's (AO) budget by loading funding targets into the Defense Travel System (DTS) budget module, updating as required.
• Assist in the preparation, consolidation and completion of a variety of management and research reports.
• Maintain calendars for organization and its leadership.
• Serve as the point of contact for information on policies, procedures, and requirements on matters pertaining to administrative functions.

The Registered Nurse - Patient Aligned Care Team (PACT) Demonstrates:

• Responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care.
• Provides gender-specific direct Veteran care and care coordination, as it pertains, to Veterans and their care within the Primary Care Department.
• Manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels.
• Provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management.
• Focus is on individual growth and development in outpatient PACT nursing practice with increased levels of self-direction.
• Ability to formulate a plan of care based on nursing assessments.
• Seeks guidance on how to improve care provided to patients and families.
• Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient.
• Brings primary care principles and theory with limited application of critical thinking skills.
• All consistent with the nurse's obligation to provide optimal care to multiple areas of outpatient PACT and Specialty Care nursing.
• Works with close supervision, is responsible and accountable for individual nursing practice and seeks direction from others as needed.
• Manages workload as assigned, organizes, and completes own assignments in an efficient and appropriate manner.
• Participates in the development, implementation, and evaluation of interdisciplinary care.
• Establishes a therapeutic relationship, allowing the patient to attain, maintain or regain optimal function through assessment and treatment.
• Engages patients, families, and other caregivers to incorporate knowledge, values, and beliefs into care planning without judgement or discrimination.
• Knowledgeable of ethical issues related to professional nursing practice and follows established policies of the practice setting, VA, and ANA Code of Ethics for Nurses.
• Aware of high reliability principles to deliver consistent care and improve patient outcomes.
• Demonstrates positive, effective communication skills and professional behaviors that promote cooperation and teamwork with internal and external customers.
• Participates in unit-based activities to improve and deliver cost effective patient care.
• Demonstrates knowledge of specific unit level performance improvement activities.
• Meets the needs of the Veteran and as appropriate the Veteran's family, caregiver and/or significant other, the Veteran's representative, visitors to VA facilities, all VA staff and other customers while supporting VA missions.
• Consistently communicates and treats the Veteran and as appropriate the Veteran's family, caregiver and/or
  significant other, the Veteran representatives, visitors to VA facilities, all VA staff, and other customers in a courteous, tactful, and respectful manner.
• Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, Federal regulations, VA statutes and policy, and VHA policy.
• Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Duties include but are not limited to:

Managing inpatient consults (create, and then have another person authorize for care in the community hospital or rehab), review CC_ ED/urgent care consults; call facilities to determine if patient was admitted and create an inpatient consult to authorize if in fact they are inpatients at that point; review NOH for admissions; authorize ED-

Urgent care consults for Mission Act eligible veterans for these visits. Create consults for specialty care and PCP care for all veterans eligible under Mission Act for Care in Community based on mileage, distance and wait time eligible patients.

The NP will also use the nursing process and evidence-based practice to work collaboratively with teams.

Taking this position, you may be required to move to a different facility other than main VA campus. Free parking may or may not be provided for that location.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm or 7:30 am to 4:00 pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• Develops, records, establishes the maintenance of an automated Stores Stock system.
• Plans equipment and supply requirements for all departments and initiates necessary action in acquiring equipment needs with Facility, Bio-Medical, Service Unit Staff, appropriate professional consultants in Area Property Management Section, and liaison with architects.
• Provides management advisory services and consults with the Executive Committee and clinical staff in the development of Inventory Management needs of the Service Unit on an ongoing basis.
• Maintains IHS equipment records and seeks out information on new and existing products necessary for equipping a Service Unit and its satellite clinics.
• Directs the application of the Service Unit equipment planning process which includes computerization of the equipment needs for the annual equipment plan and tracking and modifying those computer lists as necessary throughout the annual phases.
• Responsible for all government motor vehicle check in and check out system with in the Service Unit. Maintains records on maintenance of motor vehicles and prepares monthly motor vehicle use record and reports. Maintains and cleans the vehicles to ensure safety of the operators. Assist employees in filing appropriate forms for accident reporting.
• Directs and reviews the Personal and the Real Property accountability Programs for the Service Unit and Clinics.

• Responsible for supplying Surgeons with instruments, sutures, sponges and other equipment.
• Set up sterilized instruments, equipment, and supplies in preparation for surgeries.
• Checks equipment for working order; orders supplies as needed
• Assists in the establishment of and updating of individual Surgeons' reference cards.
• Performs basic nursing care duties by assisting in direct patient care for both mother and baby
• Evaluates the needs of the pregnant adolescent/adult female patient. Reporting conditions to nurse/charge nurse.
• Assist in admitting and discharging patients following policies and procedures. While providing assessment, treatment and continuing care as instructed by the RN.

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Job Description:

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage Medical Tier 2 and Tier 3 patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Requirements:

• Holds a degree (preferably in health related discipline)
• Possess working experience as Allied Health Personnel with 3-5 years of experience
• Good knowledge of various community services and support in the community setting will be an advantage
• Good team work, positive and energetic, and able to work independently
• Strong communication and social engagement capabilities especially with older adults in the community.
• Strong organisational, coordination, and interpersonal skills
• Proficient in computer skills and Microsoft Office
• Able to converse in local languages is preferred
• Willing to outreach to community on weekends

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Additional job description

As an Account Manager, you'll provide advertising solutions to clients in the eCommerce industry. You will work closely with internal teams and external resources to develop Google's proposition in this dynamic industry and develop relationships with clients and agencies to grow client’s business.

Qualifications

Job responsibilities

• Partner with our customers in the e-commerce industry to unlock performance and brand marketing goals with Google solutions.
• Collaborate across a broad range of teams to bring the best of Google advertising products to our customers.
• Build expertise in customer business goals, Google AI solutions and e-commerce industry dynamics.
• Be a trusted business partner for client marketing solutions, and optimize Google Ads in order to maximize results for advertisers.
• Provide excellent customer service to Google's advertisers, identify, and solve client problems proactively and creatively.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

• Experience in digital advertising and performance marketing, and knowledge of the digital media and advertising ecosystem.
• Ability to build and develop relationships with stakeholders of all levels, including customer and agency levels.
• Ability to operate in a fast-paced, constantly evolving team environment, navigate through ambiguity, and work with minimal guidance.
• Ability to communicate in English and Mandarin fluently to communicate with and serve Mandarin-speaking customers.
• Excellent project management, organization, and investigative skills.

On behalf of the hiring company which is an Original Equipment Maker (OEM), we are looking for a suitable candidate to join them as a Technical Support Executive.

Responsibilities

• Work with the Service Department on Customers' enquiries.
• Carryout site (existing building) surveys and co-ordinate with Engineering team for the next steps
• Customer’s required lift features onto the existing lift/escalator system.
• Liaise with the Purchasing team to source the right products/parts.
• Support Sales Support Executive to propose the new features to the Customers.

Requirements

• Recognized Engineering Degree/Diploma or many years of lift repair experience
• At least 2 years in lift/escalator design and site working experience.

EA License : 2CC0971| EA Registration : R21101298