Total 7 job vacancies by ShiftCare

We are seeking an experienced and data-driven Support Manager to lead our team of support agents. The ideal candidate will have exceptional people management skills and the ability to analyse support data, identify key drivers, and formulate strategic plans to reduce support volumes.

This role is highly focused on analytics, with a requirement to report key metrics and insights to the business on a weekly basis. We're looking for someone with an analytical mind who uses data to optimise processes and is familiar with building continuous improvement processes.

The successful candidate must have a minimum of 7 years management experience in a SaaS environment, and must be proficient in using the Intercom chat platform.

Key Responsibilities:

• Data Analysis & Reporting: Regularly analyse support data to identify patterns, root causes, and key drivers of customer inquiries. Develop reports outlining key metrics, including ticket volumes, response times, customer satisfaction, and resolution rates.
• Strategic Planning: Formulate and implement strategies to reduce ticket volumes, improve resolution times, and increase customer satisfaction, leveraging data-driven insights.
• Performance Metrics: Report weekly to the business on key performance indicators (KPIs), highlighting trends, actionable insights, and proposed initiatives to enhance the customer support function.
• Process Improvement: Continuously identify opportunities to improve support processes, workflows, and tools, with a focus on optimising efficiency and customer outcomes.
• Team Leadership: Manage and mentor a team of support agents, ensuring high levels of performance, engagement, and professional development. You will also be heavily involved in the ongoing global recruitment of support agents.
• Intercom Management: Oversee the configuration, optimisation, and use of Intercom as the primary chat platform, ensuring the team is fully equipped to manage and resolve customer inquiries efficiently.
• Collaboration: Work closely with cross-functional teams, including product, engineering, and customer success, to ensure seamless communication, escalation management and issue resolution.

Qualifications and Experience:

• Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role in a Saas environment.
• Exceptional people management skills, with a focus on developing high-performing teams.
• Experience in reporting and presenting to senior leadership, including the ability to formulate and communicate strategic recommendations based on data.
• A results-oriented mindset with the ability to balance customer satisfaction with operational efficiency.
• Proven track record in data analysis, including the ability to interpret support ticketing data and provide actionable insights.
• Strong experience with Intercom (preferred) or similar chat support systems.
• Excellent written and verbal communication skills.

This role offers a unique opportunity to lead a dynamic support team and have a direct impact on customer satisfaction and operational efficiency. If you are an analytical, results-driven leader with a passion for people management, we’d love to hear from you!

Job Title: Partnership Manager 
Location: Macquarie Park, Sydney, NSW, Australia – hybrid (in-person & remote)
Job Type: Full-time 

Reporting: To the CEO 

About Us:
Step into one of the most exciting and fastest-growing sectors in the economy with ShiftCare! As the market leader in Australia, we're transforming care management for home care, disability, aged care and healthcare providers. Our innovative platform simplifies scheduling, client management, billing, and compliance, empowering care professionals to deliver exceptional care.  

Key Responsibilities:

• Develop and execute strategies to build and maintain strong partnerships with key industry stakeholders across Australia, USA and Canada
• Identify, Target, Prioritise and pursue new partnership opportunities to expand ShiftCare’s reach and influence.
• Manage the partners' webinar pipeline, ensuring successful planning and execution of events.
• Identify and facilitate collaboration opportunities, including social, webinars, ebooks, blogs, whitepapers, and event participation.
• Oversee and manage the partnership referral program, including tracking and reporting performance.
• Collaborate with internal teams to align partnership goals with ShiftCare’s strategy.
• Monitor partnership performance and provide regular updates and insights to the CEO.

Skills & Experience:

• Minimum of 5 years of sales experience or proven expertise in partnership management.
• Demonstrated track record of meeting or exceeding sales targets through successful partnerships and business development
• Proven ability to drive sales through strategic partnerships, including a strong understanding of sales pipelines, lead generation, and conversion strategies
• Excellent communication, negotiation, and presentation skills.
• Familiarity with the healthcare sector is advantageous

Join Us:
This is your chance to make a significant impact in a booming sector and drive success through effective partnership management. Make your mark with ShiftCare!

Shiftcare is the fastest growing start-up in it's industry and is redefining the way Aged Care and Disability Services are delivered in Australia, New Zealand and the USA.

Working within a growing team as the business continues to scale, you will be given the task of building performant, scalable, and sustainable backend application architecture and software.

Responsibilities

• Work with the technology team in the adoption and maintenance of modern (agile) software engineering practices
• Build technical integrations with third party vendors
• Support critical technology incidents as needed
• Work in technology architecture, scalability, security and performance initiatives
• Deliver high quality hands-on engineering work inline with the companies commercial objectives
• Mentor other platform engineers and team members
• Track and drive to completion all of the platform focus group's deliverables
• Work within defined project management guidelines and security best practice
• Contribute technology inputs to product team and roadmap discussions
• Be the champion of delivering scalable, robust, commercially viable technology outcomes for the company
• Become a cultural change agent within the technology group to focus on engineering best-in-breed, commercially viable technology outcomes for the business

• Minimum 3 year’s industry experience with Ruby on Rails development deploying scalable Rails API & applications
• 5+ years experience in any Web Development fields
• Identifying bottlenecks, optimizing and profiling web applications using NewRelic and related tools
• Develop and maintain specs using Rspec, Jest and e2e preferably Cypress
• Experience in creating APIs
• Good understanding of pair programming and in pair code reviews
• Working proficiently in relational databases
• Have worked in teams of 3 or more developers
• Experience and understanding of CI/CD tools such as CircleCI
• Experience deploying scalable cloud solutions on AWS
• Experience working within Agile environments (Scrum/Kanban)
• Basic experience working with frontend frameworks such as Vuejs.
• DevOps skills a bonus

Your attributes

• Confident and autonomous
• You write performant, scalable, efficient code
• You take pride in your work
• You have good (written/verbal) communication skills and contribute regularly to architectural and team discussions
• You aren’t afraid of making and learning from mistakes
• You share and communicate your knowledge with the team
• TDD and BDD by default
• Some knowledge/interest in other technologies we use - Vuejs, React native, serverless

Are you a proactive and skilled Product Owner with a knack for UX design? We're in search of someone like you to join our team. As an integral part of our organization, you'll thrive in a fast-paced environment where speed and quality of output reign supreme. Gone are the days of endless design-based thinking that rarely sees the light of day. Instead, you'll work with the CEO and CTO daily to make tangible contributions to our product on a daily and weekly basis.

In this role, you'll play a pivotal role as an individual contributor, leveraging your expertise in UX design to drive meaningful product enhancements and improvements. Your focus won't be on months of research and user testing, but rather on delivering results that directly impact our customers. You'll be joining a forward-thinking organization committed to agile development practices, where continuous updates and enhancements are the norm.

Your primary objective will be to ensure our product maintains its competitive edge by providing a seamless and user-friendly experience. This means iterating quickly, and staying ahead of the curve in a rapidly evolving landscape across Australia and North America.

If you're ready to roll up your sleeves and make an immediate impact, then we want to hear from you. Join us and be part of a team dedicated to delivering excellence, one release at a time.

Responsibilities

1. Collaborate with CEO/Board to define product features, improvements, and roadmap.
2. Prioritize product features and enhancements based on market requirements, CEO/Board direction, customer feedback, and business objectives.
3. Work closely with cross-functional teams including CEO, CTO, Engineering and CS and QA to deliver high-quality product increments on time at a high cadence. 
4. Translate business requirements into user stories, workflows, wireframes, and prototypes.
5. Gather insights to continuously improve product feature utilisation, usability, and user satisfaction.
6. Monitor and analyse key product metrics to identify areas for improvement and optimization – reducing friction, keystrokes, and driving feature adoption.

Requirements

1. A degree in computer science, Engineering, Design, or related field.
2. Proven experience as a Product Owner or similar role, preferably in a B2B or B2C SaaS.
3. Strong understanding of UX design principles and methodologies.
4. Proficiency in wireframing and prototyping tools such as Sketch, Figma, or Adobe XD.
5. Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
6. Strong analytical and problem-solving abilities.
7. Experience working in an Agile/Scrum environment. 
8. A passion for creating innovative and user-centric digital experiences.

Benefits

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Be a driving force behind our continued success!

Join the ShiftCare Revolution: We are hiring a Sales Development Representative!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Sales Development Representative to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

The Opportunity:

As a Sales Development Representative at ShiftCare, you'll be at the forefront of our growth, engaging with small to mid-size companies across the ANZ region.

Your mission? Qualify the ShiftCare value proposition to inbound leads via phone, email, and live chat, both booking demos for our Account Executive team and closing sales yourself. You'll also collaborate on outbound campaigns with our Marketing team, making a direct impact on our expansion.

What You'll Do:

• Build Relationships: Forge connections with prospects and tap into existing customer relationships to drive new business growth.
• Inspire Adoption: Motivate potential customers to embrace ShiftCare, highlighting the value of our premium plans.
• Engage and Connect: Seamlessly interact with inbound leads and initiate connections with cold leads at small and mid-sized companies.
• Collaborate: Work closely with a dynamic team, executing our sales strategy amidst exciting enhancements and new product releases.
• Innovate: Bring your ideas, strategies, and creative thinking to advance our company’s values, unique culture, and vision for the future.

What We’re Looking For:

• Excellence Advocates: Individuals dedicated to achieving personal and professional goals, always seeking new ways to improve and excel.
• Lifelong Learners: Curious minds with an innate desire to learn and grow, both professionally and personally.
• Critical Thinkers: Logical problem solvers who think on their feet, helping customers overcome challenges.
• Coachable Minds: Humble individuals who translate feedback into action, adapting and evolving in the fast-paced world of sales.
• Inspiring Communicators: Concise communicators who motivate customers to take action and achieve growth.

• SaaS Savvy: Experience in SaaS or B2B product-led companies
• Sales experience: 2 years experience in a similar Sales Development Representative role
• Pipeline Architects: Ability to build and maintain an accurate lead pipeline independently.
• Time Management Masters: Excellent time management skills with a keen attention to detail.
• Goal-Oriented: A sharp focus on goals and a belief that daily, weekly, and monthly activities lead to success.
• Team Player: Ability to work independently and collaboratively in a supportive team environment.

Why join Shiftcare?

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Join the ShiftCare Revolution: We are hiring an Account Executive!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Account Executive to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

ShiftCare Sales Account Executives are responsible for selling the ShiftCare value proposition, primarily over the phone/Zoom. Target clients will consist of small to mid-size companies across the ANZ region.

Working within a growing team as the business continues to scale, you will have the opportunity to work under the mentorship and leadership of a fantastically experienced "gun" Sales Manager.

You’ll Get To

• Run a full sales cycle and close new business to consistently exceed quota
• Become an expert in inbound and outbound marketing
• Inspire prospective customers to adopt ShiftCare and up-sell higher plans
• Engage highly qualified leads over the phone at small and mid-sized companies
• Build relationships with prospects and internal stakeholders to grow new business
• Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

We’re Looking For People Who Are

• Dedicated to excellence and high performance - you possess a strong desire to achieve your personal and professional goals, take setbacks in stride, recover quickly, and continue to seek new ways to improve your performance.
• Life long learners - you have an innate desire to learn. You are endlessly curious about your customers and you seek out new opportunities to grow, learn and improve as a professional.
• Critical Thinkers - you use logic to solve problems and are able to think on your feet about the best ways to help your customers solve their challenges to grow.
• Coachable - you are humble, understand your strengths and weaknesses, and are able to translate feedback into action and new sales motions.
• Inspiring communicators - you can concisely communicate with customers to inspire and motivate them to take action and grow better.

You Will Need To Have

• 3+ years Solid SaaS experience, running a full sales cycle and closing business
• Terrific consultative sales skills
• Accurate forecasting and pipeline management
• Evidence that you are a Top Producer in your current role
• A sharp focus on your goals and a belief that your daily, weekly and monthly activities will help you achieve them

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Quarterly and Bi-annual Events:
• Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections.
• Professional Development Opportunities:
• Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.
• Remote Work:
• Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Join the ShiftCare Revolution: Outbound Business Development Representative Wanted!

Are you a dynamic and ambitious professional ready to take your career to new heights? ShiftCare, a pioneering home health software provider, is actively seeking a proactive Outbound Business Development Representative to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we are dedicated to transforming the way care is delivered, and we want you to play a vital role in this exciting journey.

The Opportunity:

As an Outbound Business Development Representative at ShiftCare, you will be a key player in driving our growth by engaging with small to mid-size companies across the ANZ region. Your primary mission will be to conduct outbound activities, including phone calls, emails and other outbound means to qualify leads, book demos for our Business Development team, and close sales independently. Additionally, you will collaborate on outbound campaigns with our Marketing team to make a direct impact on our expansion.

What You'll Do:

• Lead Generation: Conduct outbound activities to identify and qualify potential leads for ShiftCare.
• Demo Booking: Schedule and coordinate product demonstrations with our Account Executive team.
• Campaign Collaboration: Work closely with the Marketing team on outbound campaigns to enhance our market presence.
• Relationship Building: Establish and foster relationships with prospects, leveraging both existing and new connections.

What We’re Looking For:

• Proactive Professionals: Individuals who take initiative and are driven to achieve personal and professional goals.
• Outbound Expertise: Minimum of 2 years of experience in a similar Outbound Business Development Representative role.
• SaaS Familiarity: Prior experience in SaaS or B2B product-led companies.
• Strategic Thinkers: Individuals who can strategically build and maintain an accurate lead pipeline.
• Time Management: Excellent time management skills with a keen attention to detail.
• Goal-Driven: A commitment to achieving and exceeding goals on a daily, weekly, and monthly basis.
• Team Collaboration: Ability to work independently and collaboratively in a supportive team environment.

Please note: to apply for this role you must be based in Australia and have full Australian work rights.

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Quarterly and Bi-annual Events:
• Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections.
• Professional Development Opportunities:
• Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.
• Remote Work:
• Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

If you are a driven and experienced Outbound Business Development Representative with a
passion for health-tech, we encourage you to apply.

Be a driving force behind our continued success!