Total 30 Customer Service job vacancies in Milwaukee Pmc Hq Wisconsin

Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

The Primary Care RNCM works with the Primary Care and Specialty Services to develop and implement comprehensive patient care for adult/geriatric patient population assessing, planning, implementing and evaluating activities and programs. The RN/Care Manager:

• Provides support to providers daily: coordinating dual care with community and other VA facilities: ensuring all needed records, tests and other information is available to provider at time of appointment to allow provider to focus on treatment plan and Veteran questions in an appropriate and timely manner.
• Responsible for PACT coordination, including panel management, triage of patients, patient education, monitoring of patient progress toward predetermined goals and timely follow-up.
• Utilizes and follows Primary Care Nurse Protocols and clinic process SOPs to improve efficiency and care delivery.
• Works closely with other VA Medical Centers and community facilities to remove obstacles that would impede the Veteran from utilizing the service of those medical centers not available to our facility.
• Participates in clinic for setting patient goals of care as part of the interdisciplinary team. Utilizes the nursing process in managing, developing, implementing, and evaluating each patient's individual plan in collaboration with the interdisciplinary care team to attain specific clinical outcomes in outpatient clinic settings.
• Participates in clinic for setting patient goals of care as part of the interdisciplinary team. Participates in activities which meet the performance standards contract for the Medical Center.
• Participates in the development and implementation of recommended policies and procedures as related to Care Management and/or designated clinical area.
• Provides for the educational needs of the healthcare team regarding Care Management and/or topics specific to Primary Care.
• Maintains and upgrades own knowledge base and skills regarding Care Management and/or specific clinical areas and applies this knowledge to nursing practice.
• Participates in clinic research/EBP within designated area and/or related to Care Management.
• Establishes effective networking relationships with peers and professionals within the community as related to Care Management.
• Receives alerts for reassigned new patients to Primary Care, assist with ordering and coordinating appropriate tests, obtaining outside reports and communications with specialty and local medical doctors to expedite patient appointments.
• Uses Clinical Reminders model and VISTA reports to manage, coordinate and optimize the care for Veterans.
• Collaborates with clinic staff to ensure patients are given timely appointments and expedite new patient consults.
• Follow up with patients monitoring and ensuring adherence to treatment plans, intervene in accordance with prescribes clinical guidelines and provide reports on all cases.
• Documents all patient interaction in the electronic medical record timely following the Patient Records Policy and Primary Care PACT Telephone Care Guide.
• Provides clinic care and care management to Veterans in Primary Care clinics.
• Delegates to PACT Team care members and extended primary care members in accordance with Nurse Practice Act.
• Triages and applies a collaborative team approach in identifying, analyzing, and resolving care problems for scheduled and unscheduled encounters (via phone or face to face) within Primary Care, and Specialty.
• Communicates and collaborates with the interdisciplinary team to develop and coordinate the treatment plan for Veterans in the outpatient setting.
• Facilitates and leads HRO clinic huddles with clinic staff.
• Serves as a resource for other team members and participates in planning for program improvements at the local level.
• Participate in nontraditional care methods such as telephone, VA Video Connect (WC), - online communication via secure messaging, Shared medical and Group medical appointments.

Major Duties:

• Interacting with both internal and external customers;
• Professionally serving as area's communication liaison through the operation of a multi-line telephone and paging system;
• Establishing patient records, and/or routing patient records accurately and appropriately to be scanned into the patient's electronic medical records via the file room;
• Interpreting and verifying provider orders and demonstrating complete established administrative action for each order;
• Scheduling appointments in accordance with VHA national scheduling guidelines;
• Monitoring both inpatient and outpatient appointments for areas of responsibility;
• Verifying and updating patient demographics upon discharge;
• Entering work orders, maintaining adequate and appropriate office supplies for their assigned areas;
• Providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM helpdesk or CPRS helpline

• Timely, accurate and appropriate processing all admissions, transfers, and discharges to the assigned inpatient areas;
• Assist with processing all emergency transfers to other VA facilities or private hospitals;
• Preparing for scheduled admissions to include giving scheduled admission list to each day's admitting team and knowing which team is on call daily;
• Updating BMS multiple times during the shift based on interpretation of physician's orders;
• Timely and accurate completion of the inpatient Kardex;
• verifying physician orders and taking appropriate established procedures for those orders;
• Entering timely, pre-op notes, and pre-cardiac cath notes;
• Courteously answering the patient Jeron phone, routing it appropriately to the nurse or aide, enter the phone assignments for current and/or oncoming shift, inventorying phones each shift, assigning "tele" phones;
• Calling for Code4 or Rapid Responses Teams, following established procedures regarding both;

• Updating insurance information in the Insurance Capture Buffer (ICB) system;
• Obtaining phone numbers for family members waiting upon check in for procedures;
• Entering scheduled admissions into VISTA;
• Ensuring encounter forms are completed in order to obtain appropriate workload credit;
• Obtaining medical information from patients, other VA's, and/or private sector medical centers;
• Coordinating information and actions related to patient care and services;

MAJOR DUTIES:

• perform a variety of duties as a maintenance mechanic on buildings and utilities using journeyman skills in Sheetmetal, iron, wood crafting, masonry, glazing and painting some of these are historic building and utilities.
• Work with the building and utilities in constructing new, alter or repair, rehabilitate or modify existing historic items such as windows, doors, posts, beams, stairways, railings interior and exterior moldings siding, rafters, roofing, etc.
• May serve as 'Project Inspector' on later Historic Preservation Project contracts.
• Operates trucks up to 20,000 GVW on public roads.
• Operates and performs preventive maintenance on portable generators, and portable water pumps.
• Work at heights up to 130'.
• Assists other historic structure teams in work duties, provides general information to public and may perform custodial services when needed.

This is an open continuous vacancy announcement. Applicants will be referred periodically throughout the announcement period. Final application disposition will be completed once all positions have been filled or the announcement reaches the end of the open period stated in the announcement. The first cut-off date is 11:59 pm (est), 12/13/24.

Initial consideration will be given to candidates whose applications have been received before the first cut-off date. Qualification requirements must be met for those applications submitted by the first cut-off date.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

The Nurse IV Chief of SPS plays a leadership role in ongoing systematic evaluation and improvement of quality and effectiveness of SPS program outcomes. The incumbent provides health system-wide leadership for critical and semi-critical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMDs, and quality management of SPS. The incumbent is responsible for assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management System. The incumbent assesses the environment, analyzes trends, transmits data, communicates ideas, develops, and implements policies, initiates programs and systems, and collaborates in the management of resources. The incumbent has knowledge in areas of patient care practices, microbiology, asepsis, disinfection/sterilization process, education, infectious diseases, communication, program administration and epidemiology. The incumbent has responsibility and oversight of evidence ­based practice (EBP) infection control relating to sterile processing standards.

Demonstrates leadership in developing and maintaining productive working relationships with groups in other medical programs and services across the spectrum of care including administrative/support programs and services across the healthcare system. At the national level, the incumbent formulates, builds upon, and sustains key relationships with the members of the Assistant Under Secretary for Health (AUSH) for Patient Care Services, specifically, the Office for Sterile Processing (OSP) and the Office of Nursing Services (ONS), when called upon.

The Chief of SPS relates effectively with customers, families, and the community as well as program and service leaders at the local and network levels. They assist the ADPCS with healthcare operations and the functions and activities expected of them. The incumbent contributes ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday, 8:00am-4:30pm.
Telework: Ad-Hoc.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.

• Develop, implement, and track statewide outreach plans each fiscal year.
• Originate and develop concepts and strategies to clearly introduce and explain Natural Resources Conservation Service programs and policies for target audiences and underserved populations.
• Assist in the development of specialized publications, talking points, presentations, and other communication materials to target the needs and priorities of individualized audiences throughout the state.
• Coordinate with State Public Affairs Staff to prepare appropriate outreach materials and products.
• Promote and maintain working relationship with organization, agencies, and representatives of the media and special interest groups in an effort to provide outreach information, data, and program related information to their constituents.
• Educates, coordinates, and communicates through a variety of products, training, meetings, one- on-one consultation.

As the Auditor in this position, you will:

• Systematically examine and appraise production, sales, inventory, and financial records of dairy plant operations to determine the accuracy of reported data.
• Determine audit adjustments, changes to plant records, and recommend procedures to minimize report errors and audit adjustments.
• Prepare work papers and related documentation that support audit findings and conclusions.
• Represent the Market Administrator office in contacts with the dairy industry and co-workers in a manner which consistently demonstrates fairness, cooperation, and respect in the performance of all official business.

• Assist staff with the development of new technical document and revisions to existing Technical Guide Standards, Specifications, and "How To" materials.
• Makes onsite inspections of the engineering work for technical adequacy and adherences to standards and policy.
• Review and check engineering planning, design, and construction work of NRCS field staff.
• Coordinate and conducts quality assurance reviews of planned, designed, and constructed engineering projects in the assigned area/state.
• Performs supervisory responsibilities by providing technical and administrative direction to a staff consisting of engineers and engineer technicians. Assigns work based on priorities, requirements of assignments, and capabilities of employees.
• Provides technical guidance and training to personnel in the assigned area and throughout the state on all engineering practices, and in the use and care if engineering equipment.

This Lead Medical Support Assistant (MSA) position is located at the Milo C. Huempfner NEWAC, Green Bay, Wisconsin.

Major Duties:

• Monitors and makes work assignments.
• Conducts ongoing reviews to ensure quality of work.-Assuring coverage of all areas of responsibility.
• Ensures accurate and timely scheduling of appointments.
• Provides guidance to staff members to include changes in policies and procedures.
• Organizes the work structure of assigned areas.
• Creates and maintains employee work schedules.
• Acts as a liaison between MSA and staff in order to resolve day to day conflicts.
• Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
• Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare
  communications for accuracy and disposition.
• Provides on-the-job training to new employees and instructs all employees on new and revised procedures.
• Assists in achieving compliance with regulatory agency standards, including state, federal, and Joint Commission Standards.-
• Interprets and communicates requirements of VHA Scheduling Directives and complete and accurate scheduling responsibilities.
• Other duties as assigned

The William S. Middleton Memorial Veterans Hospital is committed to fostering and sustaining an environment which celebrates diversity, provides equitable opportunities for employment and promotion, and supports inclusiveness in our culture. Together, we strive to create and maintain working and learning environments that promote professional growth and teamwork, and are inclusive, equitable and welcoming. We embrace our differences as individuals and unite as a team toward a common goal: to serve our nation's Veterans.

The Perianesthesia RN delivers fundamental knowledge-based care to assigned clients while developing technical skills. Assesses, plans, implements, and evaluates care based on age-specific components. Assumes responsibility for the coordination of care focused on patient education, self­management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.

The Perianesthesia RN brings principles and theory with limited application of critical thinking skills. Provides specialized care in the assessment, planning, implementing and evaluation of care throughout the peri anesthesia continuum to include the Pre anesthesia Phase, Post anesthesia Phase I, Post anesthesia Phase II, and extended care from sedation/analgesia and/or anesthesia for surgical, diagnostic, or therapeutic procedures. The Perianesthesia RN possesses knowledge related to the physiology associated with various anesthesia techniques and surgical interventions. The Perianesthesia RN assesses and prepares patients for procedures appropriately. Performs clinical assessment of the patient and readily recognizes contraindication for anesthesia and/or surgical intervention. The Perianesthesia RN applies the appropriate post sedation scoring and assesses the patient's postoperative status to include cardiovascular and respiratory systems and airway management needs, neurological system, hemodynamic stability, pain, and comfort needs and mental status, implementing appropriate interventions to maintain or return all physiological system to baseline.

The staff of Prep-Recovery and PACU strive to provide High Quality Care based on ASPAN Standards:
Pre-Admission: The nursing roles in this phase focus on physical, psychosocial, sociocultural and spiritual preparation for the experience. Interview and assessment techniques are used to identify potential or actual problems. Education and interventions are initiated to optimize positive outcomes.
Day of Surgery/Procedure: The nursing roles in this phase focus on validating existing information, reinforcing preoperative teaching, reviewing discharge instructions and providing nursing care to complete preparation for the experience.
lntraoperative: Prep/Recovery and PACU doesn't not provide intraoperative care, but will communicate and collaborate with the Operating Room Team performing intraoperative care and be available to assist in the event of emergency in the operating room.
Phase I Recovery: The nursing roles in this phase focus on providing post anesthesia nursing in the immediate post anesthesia period, transitioning to Phase II, the in-patient setting, or to an intensive care setting for continued care. Basic life-sustaining needs are of the highest priority.
Phase II Recovery: The nursing roles in this phase focus on preparation for care in the home or an extended care environment.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full Time, Monday-Friday, 8, 9, 10 or 12 hour shifts may be available. No weekends or Holidays. Scheduling flexibility required.
Telework: Not Available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Queries patient as to current address and phone number, updating information as needed.

Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.

Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.

Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.

Assists in training new employees and in updating procedures with experienced employees.

Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.

Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.

Demonstrates ability to effectively communicate both orally and in writing.

Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.

Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.

Creates and maintains an environment that ensures confidentiality and privacy of patient information.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000

• Provides advice and assistance to managers in the development of program and budget requests and related supporting documentation.
• Drafts procedural instructions and policy guidance for use by officials in planning and estimating funding needs for staffing, contractual service, equipment, travel, etc.
• Reviews and edits budget requests submitted by subordinate units to assure that they conform to higher level requirements.
• Conducts annual year-end closing activities and reconciles with accounting records.
• Consolidates and validates input from field units for presentation of the budget.
• Provides advice and guidance to managers on writing budget justification responses in order to obtain and defend funding requests as well as to help prioritize budget requirements.

Serves as a receptionist for visitors entering the institution, provides necessary information, and arranges for contacts with appropriate departments.

Processes all visitors entering the institution by checking their identification, and using a metal detector to ensure no weapons and contraband enter the institution.

Checks all visitors' identification upon departure from the institution to ensure against potential inmate escapes.

Initiates and responds to numerous calls within the institution, ascertaining the caller’s identity before any exchange of information.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

An opportunity exists for a full-time Primary Care Physician at either the Green Bay or Appleton Community Based Outreach Clinics.

The successful candidate should be comfortable performing all aspects of Primary Care. All care will be provided in an outpatient setting only with no inpatient care responsibilities. Qualified candidates should be BE/BC in Internal Medicine/Family Medicine/Primary Care. The selected candidate should demonstrate the ability to work well with a large, diverse and dedicated patient care staff.

Duties Include, but are not limited to:

• Manages chronic conditions, evaluates and treats inter-current medical conditions.
• Collaborates with a Patient Aligned Care Team (PACT) to provide accessible, comprehensive, coordinated, continuous care to an assigned panel of patients.
• Performs a variety of disease prevention related activities including gender and age specific screenings, mental health screenings, and health promotion activities.
• Screens for, evaluates and treats uncomplicated common mental health disorders, including depression and common addictions, with referrals made to mental health providers for further evaluation and treatment as appropriate.
• Primary care physicians will have responsibility for supervision of or collaboration with primary care mid-level providers.
• Physicians are expected to provide clinical oversight and to participate in peer review of other primary care providers through periodic chart reviews.
• Primary care physicians will act as surrogates for absent primary care providers when needed, to include review of CPRS view alerts.
• Primary care physicians will regular attend primary care staff meetings, departmental meetings and medical staff meetings.
• Timely documentation (notes and encounter forms) is necessary in all areas in accordance with facility policy. All administrative work should be completed in a timely fashion.
• Clinical reminders should be addressed as medically appropriate. Quality of care should meet professional standards at all times.

Major duties:

• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability, utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary.
• Communicate with non-VA medical facilities.
• Prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Conducts patient/employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals, documents complaints, and provides follow-up and suggests resolutions to supervisor.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.