Total 11 Customer Service job vacancies in Khet Khlong Toei

• Customer Support:

  • Respond to customer queries via email, phone, and chat.

  • Troubleshoot and resolve customer issues promptly.

  • Provide assistance with navigating our EWA app.

  • Build and maintain positive relationships with platform users.

  • Ensure timely follow-ups and engagement to increase user satisfaction.

  • Report to and work with  customer success Manager and internal team to address customers’ issue

• Customer Success Support:

  • Assist in onboarding new clients and users to the EWA platform.

  • Create and distribute onboarding materials and ensure smooth transitions for new clients.

  • Prepare and maintain user guides, onboarding materials, and internal documentation.

  • Assist in updating and organizing files related to user and client interactions.

  • prepare and maintain user guides, onboarding materials, and internal documentation.

  • Assist in updating and organizing files related to user and client interactions.

• Sales Support:

  • Assist in the creation and organization of sales decks and contracts

  • Assist in localize sales collaterals and product documentation

  • Ensure that all materials are up-to-date and reflect current product offerings.

• Additional Responsibilities:

• Participate in cross-functional projects and initiatives as needed.

• Perform other duties as assigned to support the overall success of the company.

Job Purpose :

To coordinate & well-plan of selling company’s product both internal & external customers and make sure that the products can definitely meet customer needs with 100 % customer satisfaction following within the business development department & company policy.

Main Responsibilities :

• Handle export customer business on day-to-day operation.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalate serious complaints or issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Responsibility to check & follow up P.O. (Purchasing order) from customers.
• Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging, and so forth).
• Consolidate and validate data from teams to prepare monthly and quarterly reports.
• Prepare reports, presentations, documents, or other materials as requested.
• Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives.
• Work on ad hoc projects as assigned.

Coordinate the preparations re installations of new customers, demo tastings, events and manage the call center 

- Coordinate of Pre-Installation Guidelines
- Coordinate of Removals Equipment
- Coordinate of Equipment and Ingredient supplies
- Receive Incoming Service Calls and Technical
- Assist on Tech Support, Dispatching Technical Services on Site, and follow up on service calls

WHAT YOU WILL BEE DOING

Customer Service

• Be in direct contact with customers and oversea teams regard sea import shipments.
• Obtain shipment greenlight from customers.
• Check documents accuracy and send pre-alert to customers.
• Update status to customers in any case of plan change.
• Manage daily assigned tasks and solve problems regard sea import shipments.
• Maintain good relationship and focus on customer’s satisfaction.

Operation Support

• Sending an arrival notice to consignee.

• Following up MB/L, HB/L and all concerned document from network as well as sales team

• Submitting a customs manifest to shipping line in due time

• Receiving or creating job file in Pegasus system.

THE SUCCESSFUL CANDIDATE

• Working experience related in Sea Import Operation process.
• Good command of writing & speaking English
• Service minded, self- motivated
• Confidentiality, organized and detail-conscious
• Able to work hard under pressure and time limit and teamwork
• Computer literate

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

Get to know the role:

Role is a balance of advanced analytics and stakeholder management - leading day-to-day coordination with related parties i.e. Marketing team, Operations team on demand growth, while growing using data analyses to gain actionable insight (e.g. promo & incentive optimization, churn analysis, customer segmentation, etc.) and working with cross-functional teams to drive execution.

The day-to-day activities:

• Analyse short to medium term issues impacting demand growth in the business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans and experimentation
• Scope advanced statistical analyses and predictive modelling in collaboration with the relevant teams
• Forecast spend on promos, incentives and other key initiatives for weekly, monthly and quarterly planning cycles
• Build presentation to influence senior stakeholders and enable data driven decision making
• Design efficient promo structures and other initiatives to drive demand growth in the Payments business and work with cross-functional teams to execute
• Manage budget allocation and track cost from initiatives in collaboration with Finance
 

WHAT YOU WILL BE DOING

• Prepare for quotations to target customers as well as existing customers and follow up with customer for their feedback working with Sales & KAMs.
• Recommends potential products or services to customers by upselling communications through phone, email and whenever it’s necessary, also by face-to-face meeting.
• Support Sales & KAMs to coordinate credit set-up with customers.
• Support transition process including SOP set-up.
• Tele-sales for assigned customer list.

THE SUCCESSFUL CANDIDATE

Essential:

• Bachelor’s degree in any related field
• Minimum 3 years’ experience in international freight forwarding industry or Logistics field.
• Good computer skill in MS Office: Word and Excel
• Good command in English is required

Desirable:

• Experience with working with operational systems (literate toward information system)
• Good knowledge of Freight forwarding operations is a plus
• Strong networking and communication skills externally and internally
• Ability to cultivate and build strong relationship with customers
• Conscientious and able to work under pressure

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

• The accommodation and air ticket booking for field service engineers. Create and complete Work On/ JIRA for travelling and hotel booking
• Organize and prepare the visa application and work permit’s documents
• Consolidate the field service expenses, cash advance and Over time sheet
• Co-ordinate with Country Sales Manager and Human Resource department
• Co-ordinate with Customer Care specialist for dispatching confirmation
• Performs other works that may be assigned by the superior

Key responsibilities of the role:

The Customer Service Specialist is the first point of contact for JDE customers and delivers local customer services in line with defined policies and procedures.
This role provides a complete order process and customer service facility to customers in Professional business such as hotels and business. This to ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:
- Process Customer Orders according to target.
- Number of end user customers on target.
- Handling calls and enquiries daily according to the defined target.

• Order Processing: Maximizes customer service level by processing all customer orders.
• Resolve Customer Complaints: Ensures efficient customer complaint handling and decrease of the number of complaints.
• Stock Data: Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationship.
• Deliveries: plan, coordinate with all related parties in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administration: Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on-going support as requested
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

1. Customer order management
2. Customer claim management
3. First contact window of customer inquiries (Backlog, Sales price, Delivery, Product availability)
4. Support sales active selling (Quotation, reporting)
5. Support internal/external auditing (reference documentation)
6. Monitor Key Performance Indicators (KPIs), develop measures and track to ensure a positive impact to customer supply chain & satisfaction.
7. Provide accurate and timely reporting bringing transparency to the business.
8. Support Order-to-Cash (O2C) process improvement consistently and enable this standard way, to be automated, if anything feasible.

BAND 1 JOB DESCRIPTION – Technical support personnel Experience: Minimum 18 months’ relevant experience Job Description

• The Band 1 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 1-2 years’ experience in Windows Desktop support. Position Responsibilities and Functions:

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers and computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills

i.

bachelor’s degree or equivalent in Computer Science or related field.

ii.

CompTIA A+, Microsoft Certified Professional (MCP) or better.

iii.

Minimum of 18 months’ years of IT experience.

iv.

Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

v.

Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

vi.

Proven analytical, troubleshooting, and problem-solving skills.

vii.

Proven ability to multi-task, effectively determine priorities and meet SLA’s.

viii.

Excellent communication relationship-building and internal customer service skills.

ix.

Adaptable and flexible in a fast-changing industry and work environment.

x.

Willing to work off-hours and weekends when required for projects or emergency support.

xi.

Intune

xii.

Auto-Pilot

Present contract for 2-3 months, incase client happy with the services it will convert into permanent support.

1. Perform routine maintenance of boilers and ensure good operation/performance of boilers.
2. Assists in coordinating and facilitating preventative maintenance schedules with customers.
3. Provides boiler operation training and technical supervision of activities related with new boiler installation.
4. Responds to service calls at customer’s request.
5. Responsible for the timely and accurate completion of Service Reports, Time Sheets, Site Visit Reports and other technical/business related documents.
6. Assists with spare parts offer such as recommending wear and tear parts to existing and new customers
7. Process warranty claims by documenting, labelling and returning all defective parts to factory
8. Boiler trouble-shooting & commissioning and other duties assigned.