Total 126 Customer Service job vacancies in Kennedy Space Center, Florida

This position is located in the Southeast Sunbelt Region (R4) within Atlanta, GA or Fort Lauderdale, FL. The incumbent will be expected to report to a GSA facility in the Southeast Sunbelt Region at least 2x per pay period.

• Provides policy oversight and expertise for specialists assigned major capital lease projects to ensure customer satisfaction and attainment of all organizational and project goals and objectives.
• Ensures projects are completed in accordance with GSA policies and ensures all reasonable steps are taken to ensure projects are completed within each project’s budget and schedule. 
• Identifies practices and procedures which deviate from prescribed policies and procedures, directs appropriate corrective actions, and monitors its progress.
• Anticipates and resolves project related problems to the maximum extent possible within vested authority, negotiates resolution of problems not within the authority of specialists negotiating and administering contracts related to these projects, and develops contingency plans to mitigate the impact of unresolved problems.
• Assures timely accomplishment of all tasks assigned to specialists, assuring each specialist has an integral role in developing the final product or service, articulates and communicates to specialists’ problems to be solved or program issues under review, ensures the organization’s vision is integrated into the project goals.
• Provides expert advice on specific tasks and makes available written instructions, reference materials, and relevant background material, maintains current knowledge and answers questions from specialists assigned to projects on procedures, policies and directives, as needed.
• Serve on a variety of committees and task forces involving persons internal and external to GSA at a national level.
• Responsibility for the business management of the most complex, long range (3-5 years), lease projects from the preliminary planning stage through the development of the Solicitation for Offers, negotiation objectives, source selection criteria, and other elements comprising all aspects of the capital projects. Assignments encompass responsibilities such as planning, organizing, controlling, coordinating, reviewing and approving lease procurements and related work performed by other GSA organizations.
• Facilitates the effort and expertise of numerous staff members within various disciplines. Works with personnel in various disciplines including but not limited to project development, building management, realty, engineering and architecture, construction, contracting, lease budget and finance, security, quality assurance, environmental, historic preservation, valuation, and business and government management.

Serves as a Staff Support Specialist (MSS-1) at a Terminal facility. Responsible for tactical, strategic, and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures, plans and programs, operational automation, military operations, special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level. The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis, evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required. For the assigned Facility/Duty Location, performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty. Communicates intra / inter facility as well as among various lines of business and industry. Makes recommendations for new projects/studies, taking into account available resources and the accomplishment of facility goals and objectives. Applies expertise toward the completion of projects/studies and facility reports. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures. Conducts investigations, evaluations, and briefs facility personnel. Develops methods to improve customer service and the quality of support provided. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location. May perform duties outside of the facility commensurate with grade and experience. Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Selects representative samples from the product lots in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares and maintains a variety of reports related to production data and grading results.
• Applies the official standards and regulations to determine the product’s grade and/or condition and directly issues the certificate
• In difficult or unusual cases, prepares a draft certificate with a tentative determination and submits it for higher-level review.
• Draws and examines representative samples of products and determines grade, condition and wholesomeness in accordance with official grade standards, buyer-seller contracts or other specifications.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with SCI sanitation requirements and FDA regulations.
• Observes the raw product material to establish the suitability for processing and advises plant management of the results.
• Instructs technicians and aids in proper grading and inspection techniques.

The Complex PACT Care Manager RN provides coordination and transition of care across the continuum of care in a variety of outpatient settings, which include but are limited to, clinics, Ambulatory Surgery & Diagnostic Procedure areas, Telehealth service environments, and Care Coordination organizations.

The Complex PACT Care Manager RN provides patient centered care during face-to-face encounters or through a variety of telecommunication strategies and often establish long term relationships. During each encounter, the Complex PACT Care Manager RN focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, performing procedures, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes. The Complex PACT Care Manager RN, acting as a partner and advisor, assists and supports patients and families to optimally manage their health care, respecting their culture and values, individual needs, support in self-management, health goals and treatment preferences. They facilitate continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate health care services and community resources across the care continuum.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This position serves as a Supervisory Medical Support Assistant in Community Care Service. The Supervisor MSA performs administrative work within the main facility. The Supervisory Medical Support Assistant (MSA) is responsible for coordinating, directing and assuring quality management of the administrative activities related Community Care service and clinics. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; writing functional statements, evaluating performance, conducting complaint resolution, and taking disciplinary action when necessary.

Other administrative and management responsibilities are to include but are not limited to:

• Responsible for the management of the scheduling functions completed by Community Care Outpatient Clinics MSAs.
• The employee has full administrative and professional responsibility for planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
• Performs work in support of the general management and/or program analysis in which knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions is required.
• Performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology, patient movements, Admissions, Discharges, Transfers, Absent Sick in Hospital (ASIH), and techniques characteristic of specific management/program analysis functions is required.
• The Supervisory MSA is responsible for operational integrity and control of the full range of administrative support activities in support of the Community Care and its evolving agencies.
• Performs work in support of specific programs and services provided to an organization. Such work requires knowledge of the operations, procedures, and techniques associated with the programs within Community Care Specialty Clinics.
• Identifies opportunities to improve efficiency, effectiveness and outcomes of care processes; identifies areas requiring attention and recommends and coordinates course of action through Chief, of Community Care Service.
• Advises and assists in determining program needs to assure maximum utilization of equipment, staff and funds available.
• Responsible for the day-to-day oversight and supervision of Community Care Outpatient Clinics.
• Maintains inventory of all supplies utilized by Community Care Section employees.
• Orients new employees to the operation of the section, develops training plans, and oversees training in established Community Care administration policies, procedures and duties.
• Carries out administrative processing activities associated with involuntary admission, treatment and commitment of patients under the Florida Mental health Act.
• Assists with the planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
• Day to Day work will require high degree of knowledge in CPRS, VISTA, Community Care processes, Scheduling Directives and Bed Management Systems.
• The MSA Supervisor provides oversight of the MSA/File clerk scanners within Community Care.
• Performs reviews and audits on numerous/voluminous medical reports from non-VA health care facilities to ensure documents are scanned in accordance with scanning guidelines.
• Ensures receipts, intake and indexing of health and/or administrative information is correct and accordance with scanning guidelines.

This position serves as a Supervisory Medical Support Assistant in Community Care Service. The Supervisor MSA performs administrative work within the main facility. The Supervisory Medical Support Assistant (MSA) is responsible for coordinating, directing and assuring quality management of the administrative activities related Community Care service and clinics. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; writing functional statements, evaluating performance, conducting complaint resolution, and taking disciplinary action when necessary.

Other administrative and management responsibilities are to include but are not limited to:

• Responsible for the management of the scheduling functions completed by Community Care Outpatient Clinics MSAs.
• The employee has full administrative and professional responsibility for planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
• Performs work in support of the general management and/or program analysis in which knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions is required.
• Performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology, patient movements, Admissions, Discharges, Transfers, Absent Sick in Hospital (ASIH), and techniques characteristic of specific management/program analysis functions is required.
• The Supervisory MSA is responsible for operational integrity and control of the full range of administrative support activities in support of the Community Care and its evolving agencies.
• Performs work in support of specific programs and services provided to an organization. Such work requires knowledge of the operations, procedures, and techniques associated with the programs within Community Care Specialty Clinics.
• Identifies opportunities to improve efficiency, effectiveness and outcomes of care processes; identifies areas requiring attention and recommends and coordinates course of action through Chief, of Community Care Service.
• Advises and assists in determining program needs to assure maximum utilization of equipment, staff and funds available.
• Responsible for the day-to-day oversight and supervision of Community Care Outpatient Clinics.
• Maintains inventory of all supplies utilized by Community Care Section employees.
• Orients new employees to the operation of the section, develops training plans, and oversees training in established Community Care administration policies, procedures and duties.
• Carries out administrative processing activities associated with involuntary admission, treatment and commitment of patients under the Florida Mental health Act.
• Assists with the planning and directing the MSA/AMSA/scanner's activities who reside within Community Care Service.
• Day to Day work will require high degree of knowledge in CPRS, VISTA, Community Care processes, Scheduling Directives and Bed Management Systems.
• The MSA Supervisor provides oversight of the MSA/File clerk scanners within Community Care.
• Performs reviews and audits on numerous/voluminous medical reports from non-VA health care facilities to ensure documents are scanned in accordance with scanning guidelines.
• Ensures receipts, intake and indexing of health and/or administrative information is correct and accordance with scanning guidelines.

The Nurse II RN is a proficient nurse who understands a situation as a whole and perceives its meaning in terms of long-term goals. The proficient nurse learns from experience what typical events to expect in a given situation and how plans need to be modified in response to these events. The Nurse II RN demonstrates performance and leadership in delivering and improving holistic care through collaborative strategies with others. They are self-directed and have a global understanding of how their area(s) of responsibility support the system's mission and vision. They demonstrate sound decision-making and judgment and possess excellent interpersonal and collaborative skills.

The registered nurse provides care and counseling of persons to promote and maintain health and the prevention of illness and injury based upon the nursing process, which includes systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems through such services as case finding, health teaching, health counseling, provision of care supportive to or restorative of life and well-being, and executing medical regimens, including administering medications and treatments prescribed by a licensed or otherwise legally authorized provider. The nurse's primary commitment is to the patient, whether an individual, family, group, or community. The staff nurse interprets the philosophy and goals of the Nursing Service to others in the work setting; functions within established guidelines and demonstrates the ability to work effectively and develop therapeutic relationships with patients, their families and other professional and supportive personnel who provide patient care.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am - 4:30pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This Food Service Worker position is located within the Nutrition & Food Service at the CW Bill Young Medical Center.

Major duties and responsibilities include but are not limited to:

• Set up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items.
• Serve food cafeteria style by placing uniform portions of food on customers'/patients' plates.
• Break down and clean assigned area when the meal is finished and return food to the kitchen.
• Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary.
• Return soiled trays and dishes to the dish room after meals.
• Deliver meal trays to the patients' bedsides.
• Brew coffee according to the number of servings required.
• Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portions into standard serving sizes.
• Apportion other food items into standard serving sizes using the proper utensils and containers.
• Make cold sandwiches using prepared ingredients and pack box lunches.
• Work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated. storage and receiving, and the serving line.
• Sort, wash, peel and cut fresh fruits and vegetables.
• Operate and break down equipment.
• Perform heavy-duty cleaning tasks throughout the food service and related areas.
• Separate food waste and trash from dishes, glasses and silverware in the dish washing area.
• Remove inspection doors, strainer pans, screens and spray arms for preventive maintenance of the dish machine.
• Unload delivery trucks.
• Store sanitized dishes, glasses and silverware.
• Scrape, soak, scour, and scrub the heavier cooking utensils.
• Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.

Demonstrates competence in delivering and improving holistic care through collaborative strategies with others. The GS-7 LPN has an exceptional degree of knowledge and skills necessary for self-direction in carrying out the most complex practical nursing care assignments for both inpatient and outpatient care. Assignments include performing nonstandard and specialized activities sufficient to solve a range of complex nursing problems of considerable difficulty and responsibility, under very general supervision. In addition to meeting the requirements for the LPN GS 3-6 levels, possess broader knowledge and skills for increased involvement in the development and modification of the Veterans plan of care, ability to exercise independent technical judgment, and possess and apply a comprehensive working knowledge of the principles, art, and science of practical nursing. Positions at this grade level require broader knowledge and skills because supervision is more general, and employees are expected to be involved to a greater degree in the development and modification of treatment plans.

Work Schedule: 7:30am - 4:00pm (Monday - Friday) Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This Food Service Worker position is located within the Nutrition & Food Service at the CW Bill Young Medical Center.

Major duties and responsibilities include but are not limited to:

• Set up assigned station with the correct supplies and food items.
• Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates.
• Break down and clean the station when assigned.
• Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary.
• Return soiled trays and dishes to the dish room.
• Deliver meal trays to the patients' bedsides and report the patients' comments and complaints to the supervisor or dietitian.
• Prepare beverages according to the number of servings required.
• Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities.
• Sort, wash, peel and cut cold foods using knives or other equipment.
• Aids cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes.
• Prepare uncooked food items, such as sandwich spread and salad dressings.
• Operate and break down and clean all equipment assigned to food service and related areas.
• Portion food items into standard serving sizes using the proper utensils and specified dishware.
• Prepare boxed/to go meals.
• Select and place correct items on patient trays.
• Read and interpret a regular or modified menu, individual diet cards, tray tickets or patient selections.
• Identify obvious discrepancies between the prescribed diets and the food items designated by the menu.
• Decide what food items to serve for the most common diets.
• Perform heavy-duty cleaning tasks throughout the food service and related areas.
• Separate food waste, trash/recyclables from dishes, glasses, and silverware
• Unload food/tray delivery carts.
• Store sanitized dishes, glasses and silverware.
• Scrape, soak, scour, and scrub cookware and utensils.
• Move garbage cans when collecting and transferring trash from the work area to the disposal area.
• Other duties as assigned to meet the needs of the Medical Center.

The GS-7 LPN has an exceptional degree of knowledge and skills necessary for self-direction in carrying out the most complex practical nursing care assignments for both inpatient and outpatient care. Assignments include performing nonstandard and specialized activities sufficient to solve a range of complex nursing problems of considerable difficulty and responsibility, under very general supervision. In addition to meeting the requirements for the LPN GS 3-6 levels, possess broader knowledge and skills for increased involvement in the development and modification of the Veterans plan of care, ability to exercise independent technical judgment, and possess and apply a comprehensive working knowledge of the principles, art, and science of practical nursing. Positions at this grade level require broader knowledge and skills because supervision is more general, and employees are expected to be involved to a greater degree in the development and modification of treatment plans.

Work Schedule: 7:00am - 3:30pm; 8:00am - 4:30pm (Monday - Friday)
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The LPN may contribute to the plan of care by collaborating with interdisciplinary team members, the patient and the patient's family. The LPN collects data and information, recognizes changes in conditions and reports this to the RN supervisor or another appropriate clinical supervisor to assist in the identification of problems and formulation of goals, outcomes, and patient-centered plans of care that are developed in collaboration with patients, their families, and the interdisciplinary health care team. The LPN participates in the nursing process by appraising the individual patients status or situation at hand. The LPN can participate in implementing established teaching plans for patients and their families with common health problems and well-defined health learning needs and suggest any modifications to the plan of care that may be necessary. The PACT LPN Clinical Associate facilitates continuity of care by making the appropriate referrals. Adhoc telework available at supervisor discretion.

Demonstrates competence in delivering and improving holistic care through collaborative strategies with others. The GS-7 LPN has an exceptional degree of knowledge and skills necessary for self-direction in carrying out the most complex practical nursing care assignments for both inpatient and outpatient care. Assignments include performing nonstandard and specialized activities sufficient to solve a range of complex nursing problems of considerable difficulty and responsibility, under very general supervision. In addition to meeting the requirements for the LPN GS 3-6 levels, possess broader knowledge and skills for increased involvement in the development and modification of the Veterans plan of care, ability to exercise independent technical judgment, and possess and apply a comprehensive working knowledge of the principles, art, and science of practical nursing. Positions at this grade level require broader knowledge and skills because supervision is more general, and employees are expected to be involved to a greater degree in the development and modification of treatment plans.


Work Schedule: 7:30am - 4:00pm (Monday - Friday), flexible to meet needs of the organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Demonstrates competence in delivering and improving holistic care through collaborative strategies with others. The GS-7 LPN has an exceptional degree of knowledge and skills necessary for self-direction in carrying out the most complex practical nursing care assignments for both inpatient and outpatient care. Assignments include performing nonstandard and specialized activities sufficient to solve a range of complex nursing problems of considerable difficulty and responsibility, under very general supervision. In addition to meeting the requirements for the LPN GS 3-6 levels, possess broader knowledge and skills for increased involvement in the development and modification of the Veterans plan of care, ability to exercise independent technical judgment, and possess and apply a comprehensive working knowledge of the principles, art, and science of practical nursing. Positions at this grade level require broader knowledge and skills because supervision is more general, and employees are expected to be involved to a greater degree in the development and modification of treatment plans.

Work Schedule: 7:30am - 4:00pm; 8:00am - 4:30pm, Flexible to meet needs of organization
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately April- December and will be in a non-pay status for the remainder of the year.

Major duties of the position include are but are not limited to:

• Carries out sea turtle nesting surveys, distinguishes nests from false crawls, monitors nests, and performs post-hatching evaluations.
• Carries out nesting shorebird surveys, identifies nesting behavior, and monitors chicks through to fledging.
• Implements invasive plant management activities parkwide.
• Conducts natural resource interpretive programs to the general public and school groups.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately April- December and will be in a non-pay status for the remainder of the year.

Major duties of the position include are but are not limited to:

• Carries out sea turtle nesting surveys, distinguishes nests from false crawls, monitors nests, and performs post-hatching evaluations.
• Carries out nesting shorebird surveys, identifies nesting behavior, and monitors chicks through to fledging.
• Implements invasive plant management activities parkwide.
• Conducts natural resource interpretive programs to the general public and school groups.