Total 12 Customer Service job vacancies in Joint Base Anacostia-Bolling, District of Columbia

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

• Engage Survivors to provide crisis intervention, identify needs, and make appropriate resource referrals.
• Ensure the Survivor Outreach Services program functions in accordance with governing laws, policies, and regulations.
• Conduct research on program components/procedures to evaluate and enhance the quality, effectiveness, and efficiency of services and communicate program changes to leadership.
• Build coalitions with internal and external partners/stakeholders to coordinate program goals, establish referral networks, and maximize resources.
• Manage the Survivor Outreach Services fiscal resources to include controlling the operating budget, preparing expenditure justifications, and coordinating donation accountability.

• Provides regional coordination, leadership and execution of needed direction, guidance, and oversight of death and serious injury.
• Liaison between the Forest Service and family members during incidents, casualties and injuries.
• Implements national policy, objectives, and standards for assigned program.
• Participates in the development of technical and policy direction and guidance, training, and oversight.
• Assists with the regional Critical Incident Stress Management (CISM) program in support of the Regional Coordinator.

MAJOR DUTIES:

• Assists in advising on the park's cultural resources, particularly history.
• In concert with the supervisor or higher-graded specialist, identifies, evaluates, and monitors cultural resources, identifies potential threats, and makes recommendations to management regarding status and mitigation of impacts (present and future).
• Assists with creating and implementing segments of the cultural resources management plans, interpretive prospectus, and spin-off documents such as specific plans, action plans, revisions, and fiscal and budget documents
• Conducts historical research for planning documents, including general management plans, special history studies, resources management plan, environmental impact statements, environmental assessments, and special resource studies as required to meet the needs of the park.
• Recommends, plans for, and executes historical investigations required to meet National Historic Preservation Act (NHPA), NPS guidelines, and the research needs of the park.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

This position is located in the Operational Services Bureau, Special Operations Division (SOD), United States Capitol Police (USCP).  Serves as an Operations Support Assistant at the Division level within a Bureau or an Office. Performs a broad range of technical and administrative office support work and services to support sworn and civilian staff. Provides human resources support services, automation/computer support, records maintenance, report/information consolidation and similar functions.  Performs a range of support operational activities including monitoring and analyzing workflow issues and projects in consultation with supervisors and/or senior officials. Performs other official duties as assigned. Due to the nature of a police force and emergency operations, civilians may be called upon to perform emergency operations duties outside the realm of their expertise.  Other duties as assigned may vary significantly from the primary duties of the position, and the incumbent as a Federal law enforcement agency employee must be fully aware of this possibility.

At the CP-05/GS-07 level, the duties include: Working closely with management in a developmental capacity by performing assignments and completing trainings, both of which are aimed to prepare the incumbent to gain the necessary knowledge and skills to perform the duties at the higher grade level.

Establishes effective working relationships with officials, officers, and civilian personnel.  May attend roll calls with the officers.  Actively assist officers with various administrative requests.  Fields phone calls from other divisions, agencies, vendors, and the public.

Utilizes personal computer/office automation systems including word processing, database management, spreadsheets, and/or other software packages to prepare reports, graphs, charts, etc.  May provide basic service/maintenance of office equipment such as copiers and facsimile machines by replacing paper, toner cartridges, etc., and provide staff and officers with basic computer assistance such as basic knowledge of word processing or spreadsheet software.

Reviews documents for grammar, format, and spelling. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers.  Organizes and maintain office files and prepare older files for digital archiving. 

At the full performance level of CP-06/GS-08, the duties include:

Prepares, maintains, and certifies automated Time and Attendance reports and monitors leave balances using the WorkBrain system.  Provides assistance and/or information to officials and officers with overtime requests, leave requests, Family and Medical Leave Act (FMLA) applications, Paid Parental applications, pay certification, payroll corrections, workers' compensation paperwork, requests for advance leave, requests for leave without pay, and similar services as requested. Serves as the organization's liaison for office support services.

Organizes and maintains office files, records, manuals and related materials in accordance with established policies and procedures. Plans and coordinates extensive office support services for specialized or unique program or office needs. Responds to inquiries and requests for assistance on administrative problems. Maintains procurement files and databases in accordance with Federal regulations and agency directives.

Establishes control records on incoming correspondence and action documents, following up on work in progress to ensure timely action. Reads incoming correspondence, publications, regulations, court notifications and subpoenas, and directives that may affect the organization and assigned officers. Reviews documents requiring coordination by the supervisor for conformance with regulations, grammar, format, and special policies of the organization.  Uses a database to obtain a document tracking number to log out documents to various offices.

Assists in the preparation of requests for procurement, training, travel authorizations, travel vouchers, reimbursements, and other forms as needed, using applicable automated systems.

As a Preservationist you:

• Perform carpentry, masonry and painting related tasks, including roofing, framing, finishes, windows, doors, and cabinetry.
• Replicate historic features, historic mortar mixes, and other treatments on historic structures while maintaining the maximum amount of historic fabric.
• Perform journeyman level carpentry and masonry tasks to repair, reconstruct, replicate, restore, or rehabilitate historic structures and historic features.
• Utilize investigation techniques to perform condition evaluations and recommend appropriate treatments for historic structures.
• Make precise calculations of quantities, volumes, area, curves, arcs, tangents and elevations using tapes, rules, squares, angle finders, levels, sight levels, compass, divider, calipers and arithmetic calculations.
• Perform tasks in accordance with oral instructions, written instructions, blueprints, sketches, drawings, specifications and building codes.
• Properly and safely select, use, and maintain a wide variety of modern and ancient hand tools, power tools, and stationary equipment for the performance of carpentry and masonry tasks.
• Identify historic materials by type, species, texture, color, etc. Select appropriate material for carpentry and masonry related repairs, restorations, rehabilitation and the reconstruction of historic structures.

• The duties may include, but are not limited to:
• Sharing responsibility with the Deputy Administrator for formulation and execution of the programs, policies, and processes of the Grants Division, which operates the full range of pre-award and post-award functions.
• Serving as a consultant and advisor to the Administrator and other Department officials on matters relating to Grants Division activities.
• Representing the Deputy Administrator and Associate Deputy Administrator in formulating and administering long-range and current policies and programs relating to grant programs.
• Investigating innovative means to increase efficiency, promote evaluation and impacts analysis, and reduce reporting burden for grants, while ensuring government-wide priorities are met.
• Recommending changes to update and correct deficiencies to the Grants Division's policies, guidelines, and procedures.
• Providing guidance and decisions in establishing priorities and procedures involving policy, setting deadlines concerning negotiation, execution, and post-administration of grant agreements.
• Providing expert management advice to the Deputy Administrator on broad and complex grant administration and systems issues within a wide-range of AMS programs.
• Identifying and recommending training, resources, technological, and process improvements to promote efficiency gains in grants management across all grant programs.
• Ensuring adequate managerial and financial controls in accordance with applicable policy and directives concerning budget, federal assistance, procurement, personnel, and other administrative matters.

This position is located under the Office of Science and Technology, IT Systems Delivery Division, Application Support Branch, in Washington, District of Columbia.

Serves as the Chief, Application Support Branch responsible for the management of Information Technology programs, contracts, and resources to meet the established OST and ATF strategic goals and program objectives.

• Manages and direct branch activities and performs the full range of supervisory functions over the personnel. Assigns and reviews work, established priorities, approves leave, evaluate performance, determines training needs of staff and approves necessary training.
• Manages contracts, leases, and equipment and ensures that all contract management, either products or personnel, are compliant with the Federal Acquisition regulations and ATF policies. Manages contracts and leases verifying quality and completion. Interprets vendor contracts for the enterprise. Monitors the service providers' penalties incentives if performance does not meet established criteria.
• Analyzes, tests, installs, implements and supports new or existing application software. Analyzes systems requirements in response to business requirements, risk and costs, and evaluates, selects, verifies and validates the system software environment.
• Serves as the day-to-day liaison between the business units and service providers for the domain and provides input to contract expectations by seeking maximum benefits for business users.
• Participates in the government process, working with the business areas to set domain priorities. Identifies competing needs and requirements and resolve issues. Coordinates the collection of performance metrics for their domain. Provides metrics to the Sourcing Office and services as first level problem solver.

Salary: Basic salary £21,876.40 with a potential to earn up to £27,492.40 with sleep in shifts

Location: Leeds

LCS are looking for committed and enthusiastic Support Workers to work full time 35 hours plus 2 sleep ins per week with the opportunity to work additional hours. You will be working on a rota basis which may include evening and weekends. Flexibility in your availability is a must.

Our vision is to make a positive and lasting difference to young people who have been in care and are moving towards independence. We provide young people with accommodation/housing, as well as support them to move towards independent living and educational achievements.

As a Support Worker your role involves engaging, motivating and encouraging young people placed in their individual flat or shared house. Young people supported by LCS are vulnerable and you are responsible for ensuring that the home in which you are working provides a safe, welcoming and healthy environment for the young person living there.

Main Duties:

• Offer practical support and guidance to young people in line with their individual care plan to enable them to develop skills needed to live independently and to achieve in their education
• Maintain positive working relationships with young people, staff and professionals by communicating effectively at all times.
• Support a young person in Education, Employment and Training, who is working towards an accredited learning qualification, by evidencing work completed and submitting this to the relevant instructor.
• Maintain appropriate links in the community - e.g., educational provisions, sport centre, youth clubs.

All applicants must have:

• Flexibility in their availability as the roles involve shift work - sleep-in nights, evenings and weekends
• Ideally hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent, or be willing to study towards this
• Experience of working with attachment and trauma is desirable
• Experience of working with challenging behaviour and or mental health issues is desirable
• Have an understanding of the issues that face young people in care
• Be willing to travel so a full driving licence and access to a vehicle is desirable, although good public transport links are available in this area should you have no access to a vehicle
• Computer experience to an intermediate level

What we offer:

• On-the-Job Accredited Training
• Opportunities to gain NVQ Qualifications
• Access to accredited online courses/qualifications
• Regular Supervisions
• Pension scheme
• Employee discount scheme
• 28 days' Annual Leave (including bank holidays)
• Cost of travel is covered above £5 to support with commute
• A potential extra earning of up to £5616 with sleep in shifts (£54 per sleep in shift)

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. LCS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You must willing to undertake a DBS check at enhanced level if successful for the position.

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.