Total 930 Customer Service job vacancies in Johor Bahru

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

The purpose of the Bioinformatician role is to leverage computational tools and methodologies to analyze and interpret complex biological data, particularly in the context of lymphoma studies. The incumbent will be responsible for utilizing programming languages such as Python or R, to develop and implement bioinformatics pipelines that facilitate genomic and proteomic analysis. This role requires proficiency in bioinformatics tools and software, as well as familiarity with databases and data management systems relevant to biological data.

The Bioinformatician will apply strong statistical analysis skills and data visualization techniques to translate findings into actionable insights, thereby supporting research objectives and enhancing our understanding of lymphoma. Critical thinking and problem-solving abilities are essential for addressing research challenges, while excellent verbal and written communication skills will enable effective collaboration with multidisciplinary teams. Additionally, experience with high-throughput sequencing data analysis and interpretation is crucial for the successful execution of the role, ensuring that the organization remains at the forefront of innovative research in the field.

Requirements:

- PhD in Bioinformatics or its equivalent.

- Proficiency in programming languages such as Python or R.

- Experience with bioinformatics tools and software for genomic and proteomic analysis.

- Familiarity with databases and data management systems relevant to biological data.

- Strong statistical analysis skills and experience with data visualization techniques.

- Ability to interpret complex biological data and translate findings into actionable insights.

- Strong critical thinking and problem-solving abilities to address research challenges in lymphoma studies.

- Excellent verbal and written communication skills to collaborate with multidisciplinary teams, including healthcare professionals and local/international research collaborators.

- Experience with high-throughput sequencing data analysis and interpretation.

- Proficient in Microsoft Office applications.

- Proficient in English.

- Meticulous, fast and accurate, independent and self-motivated with good time management skills.

- Experience working in a research lab would be an advantage.

We’re seeking an energetic and motivated Customer Service/ Account Manager to join our dynamic team.

In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you!

Job Descriptions:-

• Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
• Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job Requirements:-

• Diploma/Bachelor's degree from recognized institutes
• Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
• Non-experience candidates are welcome to apply as training will be provided
• Comfortable with travelling for client visiting (for deployment, training purposes)
• Result-oriented and able to work under pressure
• A good team player with roll-up-sleeves attitude
• Good communication and presentation skills
• Able to start work immediately or within short notice is highly preferred!

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

We regret only shortlisted candidates will be notified. Thanks for applying!

Job Description

Designation: Home Ownership Specialist

Home Ownership Vertical (KeyStart Programme)

About The Role:

We are growing our team and we are looking for passionate individuals who identify with our mission and cause and are willing to commit to this journey with our community members.

KeyStart is a home ownership programme supporting families with children living in rental communities who aspire to own homes. We hope to transform the lives of families with children through stable, adequate, and conducive housing; by providing financial support, housing case work support, and transitional support to families as we journey with them towards home ownership.

The KeyStart Specialist is a versatile role which supports families in many meaningful ways. In journeying with families, we play the role of a community worker. In providing housing guidance, we activate our knowledge of housing policies and processes. In providing renovation support to achieve basic habitation, we learn to work with renovation contractors to build the best possible new homes with families within limited resources.

• Direct work: build strong and supportive relationships with families who are on the KeyStart programme through consistent engagements; provide housing guidance to support families in overcoming their barriers and difficulties faced to achieve home ownership; and advocate together with families to key stakeholders so that they can access the resources they need to overcome systemic barriers that families face in their home ownership journey.

• Indirect work: you will have the opportunity to be involved in programme and service design, programme administration, stakeholder management, research, and impact evaluation. You will be required to provide support to the KeyStart team to plan and execute the KeyStart programme.

Job Responsibilities:

• Programme Development and Implementation: Assist in the development and enhancement of the Keystart program to address the needs of target beneficiaries and support the implementation of the program.
• Home Ownership Assessment and Guidance: Conduct comprehensive assessments of families’ home ownership needs and challenges, considering factors such as affordability, suitability, and eligibility. Provide home ownership-related guidance and education to empower families with the knowledge and skills to achieve home ownership.
• Home Ownership Casework: Provide individualized casework services to families, including developing action plans, setting goals, and monitoring progress towards achieving home ownership. This includes supporting families through the renovation of their new homes under our Basic Habitation Programme.
• Partnerships & Stakeholder Management: Cultivate and maintain relationships with government agencies, community partners, and other strategic partners to foster collaboration, resource sharing, and advocacy. Connect families with relevant resources, government assistance programs, and community support service, and work closely with partners, to address the needs of families to enable poverty transformation.
• Advocacy: Advocating with families to key stakeholders including government agencies, or to be supported under our internal KeyStart grants. This includes being knowledgeable about our public housing system and policies, and the determination to find ways to overcome systemic barriers that families face in their home ownership journey.
• Data Management: Maintain accurate and confidential family records, documenting progress, interventions, and outcomes.
• Research, Evaluation, and Development: Prepare reports on programme activities, outcomes, and recommendations for program improvement.

* Note: Only shortlisted applicants would be contacted.

We’re looking for an energetic and enthusiastic Dental Assistant to join our fun-loving team here in TEETH @ Tiong Bahru. We aim to provide excellent care to our community and want you to help us maintain our excellent standards.

Able to translate medical terms for Chinese (Mandarin, Hokkien or Cantonese), Malay, and Indian Speaking Patients is a plus.

On job training provided.

5 day work week, 1 weekday off and Sunday’s and public-holiday’s off.

Responsibilities:

✅ Assist the dentists with all forms of treatments and attend to patient's comfort during treatment

✅ Front desk reception duties, patient registrations, claims submission and any ad hoc administrative work

✅ Preparation of dental materials for the respective treatments

✅ To make sure stock on the work bench and sterilization room are sufficient

✅ Ensure the maintenance, and sterilization of dental equipment.

✅ Maintain professional and tidy appearance of the clinic (front desk, display counter, dental rooms)

✅ Routine inventory checks

Remuneration will be discussed according to experience.

Only Singaporean & PR may apply

We regret only shortlisted candidates will be contacted.

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Woodlands

Working hours: Monday - Thursday: 8.30am – 6.00pm, Friday: 8.30am – 5.30pm

Salary: up to $2,550 per month

Contract duration: 6 months

Job Description:

• Provide IT service support to the school in the preparation and delivery of full-time, part-time academic modules, outreach, projects and events such as software, hardware, and classroom/laboratory setup, troubleshooting and any other ad-hoc duties during and after office hours.
• Perform all general maintenance of the school IT laboratories.
• Managing and monitoring all installed both physical or virtual systems and infrastructure.
• Support and participate in events organized by the school.

Job Requirements:

• Only Singaporean.
• Minimum Higher Nitec & Diploma in any related discipline.
• Fresh graduates with IT experiences are welcome to apply.
• Relevant industry certifications such as CCNA, MCSE, VMware, Microsoft Azure / AWS, Palo Alto, BizSafe Level 2, will be an added advantage.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

• Degree Computer Science or Technology related studies

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL

Job Description

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons
• Able to work independently and mentor beginning teachers
• Classroom management and active communication with parents
• Ensure safety and hygiene of the children
• Senior Teacher for the centre and in-charge of the school programme

Requirements

• Diploma in Early Childhood Education its equivalent recognized by ECDA.
• 2 year of relevant experience in childcare/preschool.
• Experience in Montessori-based curriculum would be an advantage.
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Job Description

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons
• Able to work independently and mentor beginning teachers
• Classroom management and active communication with parents
• Ensure safety and hygiene of the children
• Senior Teacher for the centre and in-charge of the school programme

Requirements

• Diploma in Early Childhood Education its equivalent recognized by ECDA.
• 2 year of relevant experience in childcare/preschool.
• Experience in Montessori-based curriculum would be an advantage.
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Responsibilities:

• Provide excellent customer service
• Provide IT technical onsite support for end user services problems which includes identification, diagnosis, rectification, and escalation.
• Support on desktops, notebooks, printers, scanners, hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s and deployment.
• Generate reports and submission of daily/weekly updates.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.

Job Description

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons
• Able to work independently and mentor beginning teachers
• Classroom management and active communication with parents
• Ensure safety and hygiene of the children
• Senior Teacher for the centre and in-charge of the school programme

Requirements

• Diploma in Early Childhood Education its equivalent recognized by ECDA.
• 2 year of relevant experience in childcare/preschool.
• Experience in Montessori-based curriculum would be an advantage.
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.

Role Overview:

As a Customer Success Officer, you will play a pivotal role in ensuring our customers' success and satisfaction. Your primary responsibilities will revolve around face to face meeting and engagement with our customers. No prior knowledge or experience is required for this position; however, we are looking for individuals who possess strong interpersonal skills, bubblly personallity, excellent written communication skills, problem-solving abilities and initiative.

Key Responsibilities:

1. Customer Engagement: Proactively reach out to customers to encourage their engagement with our system, guiding them through various processes, and promoting the value of our products and services.
2. Customer relations: Build a relationship with our clients to make sure their profetional needs are met.
3. Written Communication: Craft engaging and personalized emails to effectively communicate with our customers, addressing their needs, inquiries, and concerns. Ensure clarity, professionalism, and empathy in all written interactions.
4. Problem Solving: Demonstrate a keen problem-solving mindset to resolve customer issues promptly and effectively. Escalate complex problems to senior team members when necessary.
5. Initiative: Take initiative to identify opportunities for improvement in customer satisfaction and suggest innovative solutions to enhance our customer success strategies.
6. Collaboration: Collaborate with cross-functional teams to gather insights on customer needs, feedback, and product enhancements. Act as a bridge between customers and the company, providing valuable feedback to improve our offerings.
7. Documentation: Maintain accurate and detailed records of customer interactions, ensuring that customer profiles and information are up-to-date in our CRM system.

Qualifications:

• Exceptional interpersonal and communication skills.
• Strong written communication skills in English.
• Excellent problem-solving abilities and the ability to think critically.
• Proactive and self-motivated with a strong sense of initiative.
• Ability to work in a fast-paced, collaborative environment.
• High school diploma or equivalent (Bachelor's degree is a plus but not required).
• No prior customer success experience required; training will be provided.

• Organise and manage physical/online marketing activities
• Liaise with product vendors on partner activities
• Generate sales leads for sales team
• Following with with leads, and scrub contact database
• Assist sales teams in sales activities, including calls, and tender submission
• Weekly reporting on KPIs
• A relevant Diploma/Degree

Looking for a Student Care Teacher to manage a small class of 8 to 10 primary school students during December School Holiday 2024 (For Morning Session).

Duties/Responsibilities:

** No supervising of school work as exams and weighted assessment are over.

- To manage the classroom based on the schedule of activities provided by the center.

- To facilitate breakfast, lunch and tea-break for the students.

- To manage classroom discipline.

- To ensure the safety of students.

- To ensure the cleanliness of centre.

- Required: Minimum Diploma Level qualification.

- Preferred: With some classroom experience.

Working hours:

- For 2 to 3 Days: Mondays / Wednesdays / Fridays

- 8am to 1pm

- Able to commit till end of the year.

- Salary: $10 to $11 per hour based on qualification and experience.

** Fresh Graduates / Part-Timers / Interested applicants are welcome to apply.

Job Responsibilities

• Welcome and seat guests in the restaurant, ensuring a warm and attentive experience.
• Take and serve orders promptly and accurately, aiming to provide an exceptional dining experience.
• Offer comprehensive information about the menu, including yakitori selections, drinks, and daily specials, to help guests make informed choices.
• Prepare and serve beverages, including alcoholic drinks, with skill and attention to presentation.
• Keep the bar area clean and organized, replenishing supplies as necessary.
• Assist with setting up and closing the bar area, ensuring it is ready for operation.
• Address customer inquiries, special requests, and feedback in a professional and friendly manner.
• Coordinate with the kitchen team to ensure orders are delivered promptly and accurately.
• Handle payment transactions, manage bills, and ensure precise cash handling.
• Maintain the restaurant’s standards for service, quality, and cleanliness.
• Work collaboratively with team members to foster a cohesive and efficient work environment.

Job Requirements

• Proven experience in a similar role, ideally within a high-end or Japanese restaurant.
• Strong customer service abilities, with an approachable and outgoing demeanor.
• Basic knowledge of Japanese cuisine, with a willingness to expand knowledge.
• Bartending or beverage service experience is advantageous.
• Ability to perform efficiently in a fast-paced setting while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Capability to manage multiple tasks and prioritize effectively.
• Flexibility to work evenings, weekends, and public holidays as needed.