Total 128 Customer Service job vacancies in Grimsby, , DN34 5AD

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1

Management of reception and general administrative support the post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service. The post-holder will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitors i.e. service users, families/carers, colleagues and all visitors with respect, dignity, courtesy and in accordance with Navigo Values. The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times. The post-holder will assist in administrative duties under direction from Senior Administration staff within the provision of team requirements. The post-holder will undertake relevant duties required from time to time as requested by Management which correspond to the general character of the post and is commensurate with the level of responsibility. The post holder will use the clinical database system of the organisation

Job title: Receptionist

Pay rate: £14.43 an hour

Location: Grimsby, DN31 area

Contract: Temporary, cover work, 12noon to 6pm, start 04/11/2024

Responsibilities:

• Meeting and greeting visitors
• Support the setup of meeting rooms, conference areas, and special events as needed
• Report and address minor maintenance issues such as changing light bulbs, fixing leaks, or assisting with office equipment
• Communicate effectively with other staff members to address any specific cleaning or maintenance needs

If this sounds of interest to you, submit your latest CV today! Thanks, Louis at Randstad CPE Leeds.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

What skills and experience we're looking for

If you can say ‘YES’ to all the questions below, then OSMANI could be for you.

Are you:

• Somebody who enjoys working with children and has some experience of working with children with Special Education Needs
• A graduate who is aspiring to train to become a teacher
• Somebody who is ICT proficient(able to use Word and Publisher programmes)
• Somebody who is flexible, hardworking and passionate about their work
• Somebody who is able to work as part of a team.
• Resilient and adaptable

What the school offers its staff

At Osmani you can expect:

• commitment to a healthy work-life balance
• motivated, well behaved children
• friendly and supportive colleagues to work with
• caring, interested parents
• excellent learning environment and teaching resources
• opportunities for professional development, training and career progression
• excellent transport links (Elizabeth/District/H&C/Overground)
• supportive and committed governors

Commitment to safeguarding

The school is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful candidate will require an enhanced DBS clearance. We are dedicated to equality and value diversity.

Duties include:- To be aware of and familiar with all appropriate Hospital policies and procedures. To be aware of and maintain high standards of infection control by following appropriate policies and procedures. Participate in providing optimum patient care under the direction and supervision of a registered nurse or ODP and raise any issues of concern. To be familiar with all aspects of outsourcing instruments / trays following appropriate training. Assist the theatre team practitioners in ensuring the theatre environment remains clean and tidy by following Departmental E-learning protocols. Maintain both written and electronic records and report any concerns to all relevant personnel. Assist in the maintenance and control levels of surgical supplies. Participate in quality assurance initiatives and audits as required. Escorting patients from the ward to theatre. Key Accountabilities Include: Ensure any accidents/incidents are reported and recorded according to hospital policy/procedure Ensure that the theatre department is clean and tidy at all times Assist Nursing staff in putting out of instruments for the following days Operating List. Attend infection control updates and be a link person for the department. Ensure all documentation is completed correctly and available for audit purposes. To ensure compliance to all local/corporate policies and procedures, noting the absolute requirement to adhere to infection control policy and procedure and to ensure that all other hospital personnel fulfil their contractual obligation, by escalating failures to do so to a line manager.

Our client SP Energy Networks are currently recruiting for Administration Support to join the team based in Glasgow.

This is a contract role for 6 months initially and will be a hybrid role.

Responsibilities

• Contribute as an effective team member, carrying out administrative duties.
• Manage correspondence, job requests and stakeholders accordingly.
• Ensure all requests received by the business are dealt with in accordance with the relevant processes and timescales.
• Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.
• Ensure quality standards are maintained in all activities performed.

Skills and Requirements

• Ability to work as part of a multi-functional team
• Developed customer service skills
• Working knowledge of SAP preferable, but not essential

To be successful in this role you will need to demonstrate as a minimum:

• Higher Education or equivalent (four GCSE grades) particularly in Maths and English.
• Computer literacy – e.g. Microsoft Office

MAIN DUTIES RESPONSIBILITIES: Communication & relationship skills The post-holder will work with all members of staff within PCN's and Navigo They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of service users are met. Participate in multidisciplinary meetings, case conferences and any other meetings as necessary. Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a service users mental health. Barriers to understanding include working with service users who could be hostile or highly emotional, who have complex needs and may be vulnerable. Maintain accurate clinical records according to professional standards. To participate in Practice and Management supervision. Promote and implement creative ways of working with service users Instigate, develop and maintain a relationship with the service user and/or carer to facilitate the accurate delivery of care. Manage highly confidential information in respect of members of the public in accordance with local and national policy. Act as named worker responsible for specific interventions. Knowledge, training and experience Attend appropriate training as identified with supervisor through supervision, e.g. reflective practice, handover, appraisal and provide feedback to the Team on training. Maintain and update skills/knowledge relevant to the post and ensure practice is evidence based. Attend and participate in Team and clinical meetings as required. Participate in clinical supervision process, in appraisal and individual performance review process. Participate in the training, education and induction of new Team members, seconded workers and other agencies as identified by Team Leader. To demonstrate and promote to them high standard of care and working at all times. Participate in audits/surveys. Have specialist knowledge and training, gained through formal training and experience, relating to older people and mental health and apply this knowledge when delivering care to service users. Provide advice and support to other agencies around issues relating to Mental Health. Analytical & judgement skills Under supervision make decisions about the range of options for treatment and care plans based on judgement of service-users need. Conduct comprehensive assessments of both service users and carers in line with team operational policies Planning & organisational skills Under supervision to prioritise, plan and coordinate own workload and activities in line with the changing needs of the team and service. This includes monitoring service user medication, making appointments for service users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis. Have the ability to work independently and to be able to seek assistance Crisis response to other staffs service users in the event of staff absence, and delegation from senior staff member. Participate in caseload management and ensure relevant information is available for this to take place. Physical skills Be trained in control and restraint and breakaway techniques; undertake regular updates (RESPECT). Responsibilities for patient/service user care Participate in programmes of care for service users and act as associate worker for service users on CPA and non-CPA, ensuring links with Care Management and Primary Care. Review service users clinical risk on each visit, reporting back any areas of concern/change in presentation. Provide advice to service users, their carers, relatives and other professionals on needs relating their difficulties and mental health. This includes a range of health education and advice. Initiate individual carer support where required. Set objectives, monitor and audit effectiveness. Participate in clinical governance activities. Responsibilities for policy & service development implementation Adhere to all trust policies and legislation relating to the role. Contribute to the evaluation and development of the service. Comment on policies, procedures and developments where required. Propose improvements and changes to own work area Responsibilities for financial and physical resources Use equipment and resources in a careful and responsible manner. Respect the resources within the restraints of the team budget. Responsibilities for human resources Participate in Navigo clinical supervision strategy. Support students within the workplace, allowing them to shadow your work Assist in induction of new staff. Participate in PDR, identify own developmental needs and maintain portfolio. Responsibilities for information resources Accurately document episodes and information relating to service user care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines and data protection legislation. Record personally generated information as required by the team or service, as directed by the Team Manager/Leader. Provide oral/written reports as required. Manage highly confidential information in respect of members of the public in accordance with local and national policy. Ensure that the requirements of the Data Protection Act 1998 are met. Responsibilities for research and development Participate in surveys or audits or research in relation to own work, as required by the team or service. Be aware of up to date relevant published research, benchmarking and innovative practice in other areas. Freedom to act Deliver care for service users and carers, working within professional codes of practice, organisational policies, local protocols and national legislation. Have the ability to work independently, with peer support and supervision where required, to deliver care for service users/carers. Physical effort Work in a office based environment and in the community. Regularly drive to visit service users in their own homes or in a community setting (provision to make reasonable adjustments under the Disability Discrimination Act applies). Mental effort Concentration is frequently required in order to carry out interventions and assessments and type patient episodes on electronic notes system on a daily basis. Work is carried out in an unpredictable environment. This includes, for example, working with service users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service users and others, and to deal changes and queries from service users carers and other professionals and agencies. Emotional effort Work directly with difficult family situations and circumstances. For example, communication with service users, families and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues. Work with service users who display challenging and potentially verbally and/or physically aggressive behaviour. Working conditions Some exposure to unpleasant working conditions, much of the work is carried out in the community Other duties Actively promote users and carers involvement in all aspects of care planning/delivery, in line with local guidance, whilst respecting the rights, capabilities and wishes of the person concerned. Facilitate empowerment and choice and promotes equality for service users. Report actual or potential problems that may put health, safety and security at risk. Report all adverse incidents as per Navigo incident reporting policy. Report all incidents of bullying or harassment, as per Navigo personal harassment policy. To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager.

The post-holder will work with all members of staff within OPMHS and Navigo. They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of carers and/or service users are met. Make contact with the carer and where possible check to identify whether the carer has input from the CarePlus Support Worker Service/ already has a Carers or Joint assessment/ intervention already in place. Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a service users mental health. Barriers to understanding include working with service users who could be hostile or highly emotional, who have complex needs and may be vulnerable. Review the carers needs on-going to ensure the support meets the carers needs and does not create the carer to become dependent on the Support Worker. Maintain accurate clinical records according to professional standards. To participate in Practice and Management supervision. Promote and implement creative ways of working with carers and/or service users where necessary. Instigate, develop and maintain a relationship with the carer and/or service user and/or carer to facilitate the accurate delivery of care. Manage highly confidential information in respect of members of the public in accordance with local and national policy. Act as named worker responsible for specific interventions

1.Communication & relationship skills Use highly developed communication skills to conduct assessments of service-users and communicate complex information related to their mental health needs, to service-users, carers, relatives and other professionals. Effectively communicate complex and/or sensitive information where there are barriers to understanding. This includes communication concerning adult protection, abuse, cognitive impairment and other risks surrounding a clients mental health. Barriers to understanding include working with service-users who could be hostile or highly emotional, who have complex needs and may be vulnerable. Maintain and develop effective communications and working relationships within the team and with external agencies. Promote and implement creative ways of working with service-users Instigate, develop and maintain a relationship with the client and/or carer to facilitate the accurate assessment and delivery of care. Manage highly confidential information in respect of members of the public in accordance with local and national policy. Act as care co-ordinator and named worker responsible for specialist assessment. 2.Knowledge, training and experience The post-holder will hold current registration on part 3 or 13 of the NMC register or hold a Registered Mental Nursing (RMN) certificate and Social Work qualification CQSW, CSS or DipSW or be a Registered Occupational Therapist. Have specialist knowledge and training of working in a Memory Clinic, gained through formal training and post registration experience and/or training, relating to older people and mental health and apply this knowledge when delivering care to service-users. Provide advice and support to other agencies around issues relating to Mental Health. 3.Analytical & judgement skills Make decisions about the range of options for treatment and care plans based on judgement of clients need. Conduct comprehensive assessments of both service users and carers in line with team operational policies. 4.Planning & organisational skills Plan and co-ordinate care plan review meetings with colleagues in the team and with staff in other teams and agencies, ensuring that review meetings take place at the appropriate time. Co-ordinate transfer or referral of service-users to other teams or services where required. Participate in AMHP Rota, BIA rota if appropriate. Prioritise, plan and co-ordinate own workload and activities in line with the changing needs of the team and service. This includes planning and monitoring client medication needs, making appointments for service-users, conducting assessments, managing emergencies and enquiries, responding to crisis work within individual caseload, ensuring patient records are up to date and supporting colleagues on a daily basis. Have the ability to work independently and to be able to resolve complex professional problems. Crisis response to other staffs service-users in the event of key workers absence, and delegation from manager. Participate in caseload management and ensure relevant information is available for this to take place. 5.Physical skills Be trained in RESPECT (de-escalation) techniques. 6.Responsibilities for patient/client care Develop programmes of care for service-users and act as care co-ordinator for service-users on CPA, non-CPA, ensuring links with Adult Social Care. Assess and review service-users clinical risk management plan using the DICES risk assessment. Assess care needs of service-users and carers to develop and implement appropriate care plans. Provide specialist clinical advice to service-users, their carers, relatives and other professionals on needs relating their difficulties and mental health. This includes a range of health education and advice. Initiate individual carer support where required. Set objectives, monitor and audit effectiveness. Participate in clinical governance activities. 7.Responsibilities for policy & service development implementation Adhere to all Navigo policies and legislation relating to the role. Contribute to the evaluation and development of the service including Accreditation Reviews. Comment on policies, procedures and developments where required. Propose improvements and changes to own work area and critically explore new ways of working where required. 8.Responsibilities for financial and physical resources Use equipment and resources in a careful and responsible manner. Respect the resources within the restraints of the team budget. 9.Responsibilities for human resources Participate in Navigo clinical supervision strategy. Provide clinical supervision for other colleagues. Act as a mentor for students and assist other members of the team in supervising and teaching their students. Assist in induction of new staff. Participate in Personal Development Reviews, identify own developmental needs and maintain professional portfolio. In addition, participate in PDR with junior colleagues where required. 10.Responsibilities for information resources Accurately document episodes and information relating to client care in patient notes, using agreed methods of documentation. This will be done in accordance with Navigo policies, professional guidelines and data protection legislation. Record personally generated information as required by the team or service, as directed by the Clinical Team Leaders. Provide oral/written clinical reports as required. Manage highly confidential information in respect of members of the public in accordance with local and national policy. 11.Responsibilities for research and development Participate in surveys or audits or research in relation to own work, as required by the team or service. Be aware of up-to-date relevant published research, benchmarking and innovative practice in other areas and ensure own practice is evidence based. 12.Freedom to act Deliver care for service-users and carers, working within professional codes of practice, organisational policies, local protocols and national legislation. Have the ability to work independently, with peer support and supervision where required, to deliver care for service-users/carers and resolve complex professional problems. 13.Physical effort Work in a clinic/office based environment. Regularly drive, using own transport, to visit service-users in their own homes or in a community setting (provision to make reasonable adjustments under the Equality Act). 14.Mental effort Concentration is frequently required in order to carry out client assessments and write up patient episodes in notes on the majority of working days. Work is carried out in an unpredictable environment. This includes, for example, working with service-users who display unpredictable behaviour, responding to emergency telephone calls, responding to immediate risks to service-users and others, and to deal changes and queries from service-users carers and other professionals and agencies. 15.Emotional effort Work directly with difficult family situations and circumstances. For example, communication with service-users, families and other agencies around receiving a diagnosis of dementia, adult protection, suicide and overdose, and other mental health issues. Work with service-users who display challenging and potentially verbally and/or physically aggressive behaviour. 16.Working conditions Some exposure to unpleasant working condition, much of the work is carried out in the community. 17.Other duties Report actual or potential problems which may put health, safety and security at risk. Report all adverse incidents as per NAVIGO incident reporting policy (Datix). Report all incidents of bullying or harassment, as per Navigo personal harassment policy. To undertake any other tasks or duties associated with the post, appropriate to the level of responsibility, and as directed by line manager. This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions. The job description will be reviewed during the annual appraisal process. The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this new and developing service.

Clinical · To perform direct patient care in clinics as appropriate under supervision and advice of the trained healthcare professional · Assist in preparing and supporting patients for examination and or procedures/investigations during their clinic appointment including helping with undressing and dressing and toileting needs · To carry out clinical observations and recordings prior to consultation as required by clinician. · Report and record abnormalities to a trained nurse/RMO. · To complete documentation to a high standard · To support Radiographers to ensure efficient running of the Radiology department · To ensure that examination rooms are suitably prepared and cleaned before and after a clinic session. · To act as a chaperone in the clinic setting · To be aware of patients/relatives within the department, whose needs are not being met and take appropriate action to remedy the situation · At the discretion of the Senior healthcare professional participate in training to develop competencies within your scope of practice · Be competent in utilising all Trust computer databases to identify patients due to attend clinic, make and change follow up appointments as required and access pathology and imaging results · Understanding of normal results and the importance of reporting abnormal readings to a qualified nurse/RMO. · Giving support to medical staff and other clinicians during a consultation assisting with direct care, procedures, and providing patient information as required. · To liaise with portering and other support staff as appropriate. · To assist in the induction of new staff to the department, participate in teaching clinic management and safe use of equipment. COMMUNICATION · Communicate effectively with the multidisciplinary team in order to promote efficient patient care and maintain effective channels of communication. · To be courteous and polite at all times to patients and colleagues. · Report all accidents and untoward incidents to the healthcare professional in charge of the area and complete a Datix in accordance with HMT policy. · Maintain accurate patient records to a high standard · Communicate with and provide support for patients’ relatives, carers and visitors. · Be aware of the need for confidentiality both within the written and spoken word and ensure correct storage of patients’ records at all times. · Liaise with other clinical areas as necessary for the co-ordination of patient care and the smooth running of the service · Actively support equality and value diversity. MANAGERIAL · To maintain and control stock, equipment and materials and report items for repair/replacement where necessary · Assist in the audit and monitoring of the service and participate in the implementation of changes to improve service delivery · Work closely with other departments to ensure the service develops to meet the needs of the patients · Ensure notes and all relevant test results are available for ultrasound clinics · Support a culture of teamwork within the clinical area. · Collaborate with all members of the clinical area to ensure efficient running of the service. · Assist the Team leader/ Manager in introducing new members of staff to their duties. · Use resources effectively in order to provide quality patient care whilst having an awareness of budgetary issues. · Contribute to the monitoring and control of expenditure and use of resources. · Contribute to the improvement of services where appropriate. FINANCIAL · To help effectively manage the service in order to meet the financial targets. · To ensure that stock levels are adequate and controlled. · To help ensure that all the departments revenue is identified and that any economies are highlighted and discussed. · To maintain and control stock, equipment and materials and reports items for repair/replacement where necessary. STAFF MANAGEMENT · Support a culture of teamwork within the clinical area establishing and maintaining high morale in the department. · Collaborate with all members of the clinical area to ensure efficient running of the department. · Assist the Team leader/ Manager in introducing new members of staff to their duties. · To maintain sound and effective working relationships and communication with all hospital staff and consultants. · To help ensure that staff are complying with all policies that are relevant to their role and area of working. · The post holder is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required. · Participate in in-service training and seminars as appropriate. · To participate in regular staff meetings that take place. GENERAL In addition to the key job responsibilities detailed in this job description all employees at St Hugh’s Hospital are expected to comply with the following standards: Infection Control To maintain a clean, safe environment, ensuring adherence to the Hospital’s standards of cleanliness, hygiene and infection control. Health & Safety To take reasonable care to prevent injury to themselves or others who may be affected by their acts or omissions. To co-operate fully in discharging HMT policies and procedures with regard to health and safety matters. To immediately report to their manager any shortcomings in health and safety procedures and practice. To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident / incident form and complete a Datix. To use protective clothing and equipment where provided. Whilst the aim of the hospital is to promote a co-operative and constructive view of health and safety concerns in the organisation, all staff must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings. Equality & Diversity Be aware of need for own personal development and be prepared to attend and undertake any necessary training, being aware of the need to develop oneself and to strive to increase personal knowledge. Contribute to making the clinical environment conductive to learning and development where individuals feel able to discuss ideas and action as well as showing initiative. Safeguarding children, young people and vulnerable adults St Hugh’s Hospital is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are therefore expected to behave in such a way that supports this commitment. Information Governance All staff have an individual responsibility for creating accurate records of their work and for making entries into and managing all patient records effectively in line with all the Health Record Keeping Policies and Procedures in order to meet the Hospital’s legal, regulatory and accountability requirements. Governance To actively participate in governance activities to ensure that the highest standards of care and business conduct are achieved. General Policies, Procedures and Practices To comply with all HMT and Hospital policies, procedures and practices and to be responsible for keeping up to date with any changes to these. Freedom to Act The post holder will be accountable for their own actions, using own initiative, acting autonomously within their designated area but working within HMT policies and procedures. BENEFITS: 25 Statutory days’ holiday plus bank holidays, contributory pension, private medical insurance We regularly review our employee benefits package, which includes our group personal pension plan, private medical cover, free car parking. We encourage our employees to have a positive work-life balance and to consider HMT ‘a great place to work’

Specific duties and responsibilities vary depending on the specific role and service, however all of our support workers and senior support workers are supported by a team of qualified professionals. Duties include: To develop knowledge and understanding of the lived experience of people in your care so that you can provide the right support that will meet their own identified needs. To advocate for your service users so that they are at the forefront of designing their own mental health care and support and so that their voice is heard at all levels. To develop supportive and caring relationships with individual service users and to provide daily support through encouragement, understanding and motivation. To deliver prescribed 1:1 and group interventions within the scope of the support plan, with care and compassion, this may include but this list is not exhaustive: I. Budgeting, benefits and welfare rights II. Diet, exercise and well-being III. Planning, shopping and cooking of meals IV. Education, occupation, training and development V. Healthy lifestyle, healthy choices VI. Activities of daily living VII. Administering of oral medication VIII. Rest, relaxation and vocation To provide updates to senior staff of individuals mood, behaviour, interaction, motivation and mental health so that plans of care can be reviewed accordingly. Sensitively support individuals with activities of daily living with the goal to meet these needs and enhance these essential living skills. To work with and without direct supervision. Help identify early signs of relapse and regression by monitoring the individual's progress, level of functioning and mental state and alert the appropriate staff involved in the persons care. To maintain informative electronic records. To undertake such other duties as may be determined from time to time within the general scope of the post. Be able to work flexibly within the different elements of the appropriate service pathway when required. To ensure delivery of care in accordance with care plans and risk management plans. To ensure delivery of care in accordance with care plans and risk management plans.

To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.

The job description is attached as a separate document with the person spec - please refer to it for more information.

Franklin College is a thriving, successful sixth form college serving North East Lincolnshire and the surrounding rural and coastal areas, with around 1,700 full-time 16-18 and 500 part-time adult students. We are an inclusive college with an excellent local reputation, and a firm belief in the value of effective partnerships that support student progress and success. The College has a strong focus on teaching, learning and assessment, and this was recognised in our most recent Ofsted judgement of Good with Outstanding features.

We are an inclusive college with an excellent local reputation, and a firm belief in the value of effective partnerships that support student progress and success. The College has a strong focus on teaching, learning and assessment. Our core objective is to maintain our position as a high-achieving and inclusive sixth form college which inspires, supports and motivates our students to achieve their full potential.

LEARNING SUPPORT ASSISTANT – 36 HOURS PER WEEK/Term Time Only

Full or Part time considered

Due to the continued growth of the college, we are seeking to appoint enthusiastic and dynamic individuals to join our team of staff supporting students with their learning and additional support needs. You will proactively support teaching and learning, both in and out of the classroom including supporting learning with identified students and generally under the supervision of the teacher. You will also ensure that all students, including those with potential additional support needs, are given the opportunities they need to reach and exceed their potential.

A good standard of English, Maths and IT skills are essential, along with previous experience of working with students with additional needs in an education setting. You will also have excellent communication skills and the ability to build and maintain effective professional relationships with all customers.

The salary range for the roles are in line with the Sixth Form Colleges Support Staff Pay Spine Point 5 currently £22,736 per annum (Full time equivalent). As this role is 36 hours per week term time only the actual salary is £18,837.10 per annum.

Other benefits include: generous pension scheme, free gym Facilities, free parking, Cycle to Work Scheme, excellent on-site catering provision.

The closing date for applications is 12pm Monday 14th October 2024.

Interviews are expected to take place on Thursday 17th October and/or Friday 18th October 2024.

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1