Total 191 Customer Service job vacancies in Grand Rapids, MI 49525

• Participates as a team member with the scientist in all phases of the research process and assumes full technical and operational responsibility for specific phases of the research. Provides input into the initial planning of experiments.
• Collects, prepares, evaluates and verifies samples and supporting records.
• Evaluates data and performs appropriate calculations and analyses.
• Organizes experimental progress in the form suitable for oral presentation or posters for scientific meetings.
• Writes periodic laboratory reports including discussion on experimental design, principle, procedure, and results
• Performs molecular biology techniques such as DNA/RNA isolation, real time PCR equipment operation, or analysis of bone structure.
• Operates and maintains a variety of highly specialized complex equipment which must be calibrated and synchronized to achieve desired results.
• Selects appropriate methods and procedures for carrying the project plan to completion.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement actions, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in noncompliance, or if an enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

1. Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Sets up and distributes food and beverages to the rooms, ensuring appropriate serving utensils are used, and replenishes items when necessary. Breaks down and cleans area when meals are complete. Sets up dinning room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

2. Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Prepares milk and milk allergy substitutes.

3. Provides assistance to the Cook and Cook Supervisor regarding food preparation by peeling, chopping, grinding, paring, cutting, slicing, dicing, pureeing, dredging, flouring or breading; weighs, measures and assembles ingredients for regular and special dietary menu items. On a regular basis, prepares uncooked food items. Using correct measuring utensils and/or portion control scales, portions foods IAW USDA Food Program for distribution and meal service, and covers, dates and stores leftovers according to established procedures.

4. Ensures kitchens are adequately stocked and equipped with the necessary food and equipment. Informs supervisor if ingredients for menu items are not available to allow adequate time for items to be procured for use.

5. Prepares baby formula, in compliance with USDA food requirements for children ages 6 weeks to 11 months. Ensures correct proportions, as governed by the USDA food programs, are provided at the center(s) on a daily basis. Receives and inventory food deliveries. Ensures that all food is of top quality and freshness before receiving and/or preparation.

6. In the absence of the Cook, may perform a variety of cooking tasks with direct supervision and direction. Follows posted USDA approved menus. If changes are necessary, notifies supervisor prior to making the change. Follows standardized recipes in preparing meals for the CDC.

7. Ensures compliance with standards as set by the USDA Food Program, base Public Health, and Safety and meets all DoD standards for Food Health & Safety.

8. Incumbent is responsible for independently completing work as scheduled after initial oral or written instructions when changes or new assignments are made. Supervisor periodically checks to see that work is done on time and according to instructions.

Physical Effort: Frequently lifts or moves objects weighing up to 40 pounds. Continuous standing, walking, frequent stooping, reaching, pushing, pulling and bending. May be required to work on ladders and use powered cleaning equipment.

Working Conditions: Uncomfortably high temperature and humidity are created by steam and heat from cooking and dishwashing. Area is usually noisy and there is a danger of slipping on wet floors where food or beverage has been dropped. Exposed to hot liquids, sharp cutting blades, hot working surfaces and extreme temperature changes when entering walk-in refrigeration or freezer units.


If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12619417

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2024 or until vacancy is filled. The first group of eligible applicants will be reviewed December 12, 2024. Subsequent reviews will be conducted as needed until position is filled.

Major Duties include, but not limited to:

• Participating in the implementation and development of the Palliative and Hospice Care (PHC) program throughout WCHCS.
• Overseeing day to day coordination of PHC responsibilities for both inpatient and consult services.
• Development of educational materials for faculty, residents, and other trainees in conjunction with palliative care team.
• Development of educational materials for patients and families with regards to hospice and palliative care issues in conjunction with the palliative care team.
• Staff educational in-services for hospice and palliative care.
• Leading Palliative Care Committee meetings
• Leading Hospice Interdisciplinary Team meetings
• The Palliative and Hospice Care Program Manager executes position responsibilities that demonstrate leadership, experience, and creative approaches to the management of the palliative and/or hospice patient.
• He/she is accountable for adhering to established policies, standards of care and standards of practice and for demonstrating leadership and accomplishments when providing patient care and in developing and implementing programs to improve the delivery of patient care.
• The incumbent screens patients for the medical necessity, and provides appropriate care for veterans, taking into consideration their diagnosis, and physical, psychosocial, spiritual, and cultural needs.
• Develops and manages a plan of care which will assure quality of care, access to care and cost efficiency regardless of payer source.
• Demonstrates continued ongoing education in the field.
• Participates in Palliative Care Clinic
• Other duties as assigned by the Chief of GEC.

• Plans and carries out difficult and complex assignments in a variety of systems administration areas and desktop support. Assignments include interpreting IT policies, standards, and requirements and modifying and adapting existing methods and approaches, implementing recommendations independently or as a team member.
• Installs, configures, troubleshoots, and maintains customer IT hardware and software.
• Researches, evaluates, and provides feedback on incident and request trends and patterns in customer support requirements and recommends new tools to enhance delivery of customer requirements. Identifies priorities and barriers to recommendations and may present recommendations, in writing or orally, to a variety of stakeholders.
• Ensures application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
• Supervisory: Provides administrative and technical oversight to subordinate staff. Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; evaluates work performance of employees; provides advice, counsel, or instruction to employees on work and administrative matters; interviews candidates for positions; hears and resolves complaints from employees; effects disciplinary measures; identifies developmental and training needs of employees, provides and/or arranges for needed development and training; finds ways to improve production and increase the quality of the work directed; and develops performance standards. Promotes acceptance and adherence to the provisions of the Equal Employment Opportunity Program.

Major Duties:

• Conduct regularly scheduled Preventative Search and Rescue (PSAR) patrols of various park resources such as backcountry and/or wilderness areas, park trails, campgrounds, parking lots, shorelines, rivers, docks, roads, concessions, etc. in accordance with well-established procedures and precedents.
• While on patrol, provide visitors with information and education to ensure their safety, obtain their cooperation, and facilitate safe visitor use of park resources.
• Provide administrative, operational, and logistic support to PSAR-related educational activities conducted by the organization in accordance with well-established practices and precedents.
• Serve as a member of a Search and Rescue (SAR) Team on events that may require trail response, ground/hasty searches, helicopter evacuations, river rescues, body recoveries, and/or litter carries.
• Conduct regularly scheduled climbs in technical, high angle terrain for the purpose of PSAR.
• Grand Canyon and Arches only: Under medical oversight, provide out-of-hospital emergency medical care for critical and emergent patients. Respond to and return safely from Emergency Medical Service (EMS) assistance/calls.
• Devils Tower only: lead climbing routes using traditional climbing methods rated at 5.9 or higher on the Yosemite decimal system. Successfully climb the Tower to monitor recreational climbing activities and also check climbing permits.
• Zion only: Process reservations in accordance with clearly established guidelines. Explain rules and regulations to permit holders. Use automated reservation systems to process permit and reservations.

Serves as a receptionist for visitors entering the institution, provides necessary information, and arranges for contacts with appropriate departments.

Processes all visitors entering the institution by checking their identification, and using a metal detector to ensure no weapons and contraband enter the institution.

Checks all visitors' identification upon departure from the institution to ensure against potential inmate escapes.

Initiates and responds to numerous calls within the institution, ascertaining the caller’s identity before any exchange of information.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

This is an OPEN CONTINUOUS ANNOUNCEMENT & will remain open until positions are filled. Eligible applications received will be referred at regular intervals or as additional vacancies occur.

The Physicians (MD/DO) in Primary Care (PACT) is accountable for adhering to established policies and standards of care/standards of practice in evaluating, tracking, and following up on patient care. The MD/DO works in collaboration with heath care professionals to provide longitudinal case management of the PCP's entire PACT panel with independent care delivery for acute/same day needs, or when otherwise requested by the PCP.

The Physician, Patient Aligned Care Team duties include, but are not limited to the following:

• Provide independent care delivery for chronic, acute/same day medical needs. The type of care is served to the Veteran population, with diseases consistent with those seen in the general population namely diabetes, hypertension, hyperlipidemia, chronic obstructive pulmonary disease, mental health disorders, etc. A part of your responsibility is to write orders for diagnostic testing, prescribe medications, consult with specialty service, and utilize computerized/electronic medical records. Major function of the position includes Health risk Assessment, goal setting for prevention, and chronic diseases management. A major focus is in preventive medicine with focus on the achievement of positive outcomes for patients, improve coordination of care, decrease clinic waits or delays, and appropriate use of resources.
• Provide direct patient care to include, but are not limited to: history and physicals, medication management, evaluation of diagnostic tests and treatment planning, clinical reminder completion as applicable.
• Function as a leader in the PACT approach in the delivery of care, which emphasizes a team-based approach to healthcare. Oversee PACTs compliance to Message Manager, MyHealtheVet, and encounter completion. Proficient in Tele-Health to home visits (VA Video Connect), and Comprehensive Women's Health care.
• Document all medical information in an electronic medical record.
• Perform medication reconciliation.
• Other duties as assigned.

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• Performs technician work that is supportive of professionals in resource management (i.e. Wildlife Biologists). These positions are primarily concerned with research, conservation, and management of wildlife; the control of wildlife; or determination, establishment, and application of the biological facts, principles, methods, techniques, and procedures necessary for the conservation, management, and control of wildlife.
• Implements natural resource management projects following established procedures. Collects and organizes field data, ensuring quality control of data or collected samples. Provides assessment and classification of data.
• Assists in the preparation of reports, plans, and guidelines related to resource management projects. Draft project reports may include literature research, description of methods, preparation of graphs and charts, and summary of findings.
• Provides logistical support for resource management projects as well as advice, assistance, and training to students, volunteers or lower graded technicians.
• Uses a variety of computer programs to compile, reduce, store, retrieve, analyze, and report data and other resource management information. Uses a wide variety of specialized equipment to carry out resource management projects.

PHYSICAL DEMANDS: The work requires regular physical exertion such as walking or climbing over wet, rough, uneven and/or rocky surfaces; bending, crouching, stooping, or reaching to observe, collect and/or record field data; or in some situations the work may require physical exertion to handle wild animals, prepare soil for planting, camp overnight in backcountry locations, to scuba dive or operate a boat (varies by location). Heavy items, such as equipment packs weighing up to 50 pounds, must be lifted and carried on a regular basis. May be required to hike several miles in a day.

WORK ENVIRONMENT: The work is performed in an office, laboratory, and in a field environment. The work performed in the field involves regular and recurring exposure to extreme weather conditions and terrain, poisonous plants, biting insects and wild animals. Some positions require the use of chemicals (for example, pesticides/herbicides to control invasive plants or chemical treatments for invasive aquatic species). The employee is required to follow all safety procedures based on the task being carried out which may require use protective clothing/gear such as gowns, coats, boots, goggles, gloves, etc.

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· You will perform work as a certified Emergency Medical Technician- Paramedic within the Division of Resource and Visitor Protection, operating independently to make patient care decisions.
· Respond to medical emergencies involving injured and ill persons, ranging from minor medical to life threatening emergencies in an out of hospital/field setting.
· Provide basic and advanced life support measures including I.V. therapy, drug therapy, Advanced Cardiac Life Support (ACLS), and advanced airway management in an out of hospital/field setting.
· Assist and mentor other park staff (AEMTs, EMTs, First Responders) in providing emergency medical services in the park.
· Operate and maintain the district's ambulance and related equipment.
· Cooperate with all EMS providers, including clinic staff, to provide medical care. Communicate with medical control to receive medical orders on patients.
· Assist in EMS training of park personnel at EMT refresher courses, EMS Endorsement, ambulance orientation, CPR, and other opportunities.
· Review park EMS run reports and assist with the parkwide quality assurance program.
· Provide assistance and input to the park EMS Coordinator on a variety of EMS issues.
· Operate Federal government vehicles.
· Complete all required medical forms and reports.
· May perform search and rescue, Wildland and Structural Fire, visitor assistance, and resource management work.

This job opportunity announcement will be used to fill one or more additional selections at anytime without notification.

Not all locations listed will be filling positions. Eligibility and qualifications will be verified if there is a vacancy for the location and grade for which you applied.

• Assesses the psychosocial functioning & needs of Veterans & family members to formulate & implement a treatment plan.
• Completes thorough assessments to determine the presenting problem, to determine in-home factors impacting the problem, & to determine obstacles to treatment &/or follow through with recommended treatments.
• Facilitates action for community placements through collaboration with Veterans & their families as well as interdisciplinary treatment team members to ensure that appropriate community placements are completed in a timely manner.
• Implements treatment modalities to achieve treatment goals using judgement & skills in utilizing supportive, problem solving, or crisis intervention techniques.
• Exercises a high level of skill in assessing & treating the complicated psychosocial problems of Veterans.
• Completes assessments of psychosocial problems often at a time when the Veteran is experiencing crisis & include the provision of short-term, solution focused counseling with Veterans &/or their families.
• Establishes & maintains effective working relationships & communicates with Veterans, staff, & other parties as appropriate.
• Independently works with Veterans & their families who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, & psychosocial problems.
• Actively participates as a member of the interdisciplinary treatment team & actively participate through collaboration with Veterans & family as well as interdisciplinary treatment team members.
• Utilizes knowledge of community resources, makes referrals to the community & other government agencies as appropriate, & coordinates services.
• Acts as liaison between Veterans &/or their families, WCHCS, & community resources to ensure thorough delivery of services.
• Provides consultation & education to Veterans & their families regarding community resources, VA benefits & specialty programs, & advance directives.
• Independently conducts psychosocial assessments & treatment interventions to a wide variety of individuals from various socio-economic, cultural, ethnic, educational, & other diversified backgrounds.
• Possesses a high level of skill & expertise to establish & maintain effective therapeutic relationships with Veterans in the Primary Care Clinic &/or their families.
• Independently completes thorough psychosocial assessments to determine the psychosocial functioning & needs of Veterans &/or their families.
• Utilizes knowledge of medical & mental health diagnoses, disabilities, & treatment procedures to formulate a treatment plan.
• Possesses a working knowledge & experience in use of medical & mental health diagnoses, disabilities, & treatment procedures.
• Provides case management with members of the outpatient interdisciplinary team & home & community-based services is provided to coordinate a collaborative effort to meet the agreed upon goals for a Veteran's treatment needs.
• Independently implements different treatment modalities in working with Veterans, families, & groups.
• Knowledge & ability to independently implement treatment modalities, provide educational classes, &/or supportive groups for Veterans & families.
• Possesses skills & knowledge to provide case management services to Veterans & their families throughout the continuum of care.
• Provides consultation, education, & advocacy.
• Provides consultation to other treatment team & staff members regarding psychosocial needs of Veterans &/or their families.
• Responsible for furthering one's own professional growth through continuing education & for ensuring continuing education appropriate to the area of assignment.
• Demonstrates ability to communicate effectively, both orally & in writing with people from varied backgrounds.
• Responsible for supporting the mission, policies, & procedures of the Department of Veterans Affairs, the Veterans Health Administration (VHA), the appropriate Veterans Integrated Service Network (VISN), & the facility.
• Serves on committees, work groups, & task forces at the facility.
• Keeps their supervisor apprised of problems & recommended solutions to problems.
• Provides assistance with the orientation & learning of less experienced social workers & to serve as a preceptor for social work students.
• Demonstrates knowledge & skill in the use of software applications for drafting documents, data management, & other computer systems.
• Maintains a level of productivity & quality consistent with the complexity of the assignment & consistent with Joint Commission & facility standards.

• Assesses the psychosocial functioning & needs of Veterans & family members to formulate & implement a treatment plan.
• Completes thorough assessments to determine the presenting problem, to determine in-home factors impacting the problem, & to determine obstacles to treatment &/or follow through with recommended treatments.
• Facilitates action for community placements through collaboration with Veterans & their families as well as interdisciplinary treatment team members to ensure that appropriate community placements are completed in a timely manner.
• Implements treatment modalities to achieve treatment goals using judgement & skills in utilizing supportive, problem solving, or crisis intervention techniques.
• Exercises a high level of skill in assessing & treating the complicated psychosocial problems of Veterans.
• Completes assessments of psychosocial problems often at a time when the Veteran is experiencing crisis & include the provision of short-term, solution focused counseling with Veterans &/or their families.
• Establishes & maintains effective working relationships & communicates with Veterans, staff, & other parties as appropriate.
• Independently works with Veterans & their families who are experiencing a wide range of complicated medical, psychiatric, emotional, behavioral, & psychosocial problems.
• Actively participates as a member of the interdisciplinary treatment team & actively participate through collaboration with Veterans & family as well as interdisciplinary treatment team members.
• Utilizes knowledge of community resources, makes referrals to the community & other government agencies as appropriate, & coordinates services.
• Acts as liaison between Veterans &/or their families, WCHCS, & community resources to ensure thorough delivery of services.
• Provides consultation & education to Veterans & their families regarding community resources, VA benefits & specialty programs, & advance directives.
• Independently conducts psychosocial assessments & treatment interventions to a wide variety of individuals from various socio-economic, cultural, ethnic, educational, & other diversified backgrounds.
• Possesses a high level of skill & expertise to establish & maintain effective therapeutic relationships with Veterans in the Primary Care Clinic &/or their families.
• Independently completes thorough psychosocial assessments to determine the psychosocial functioning & needs of Veterans &/or their families.
• Utilizes knowledge of medical & mental health diagnoses, disabilities, & treatment procedures to formulate a treatment plan.
• Possesses a working knowledge & experience in use of medical & mental health diagnoses, disabilities, & treatment procedures.
• Provides case management with members of the outpatient interdisciplinary team & home & community-based services is provided to coordinate a collaborative effort to meet the agreed upon goals for a Veteran's treatment needs.
• Independently implements different treatment modalities in working with Veterans, families, & groups.
• Knowledge & ability to independently implement treatment modalities, provide educational classes, &/or supportive groups for Veterans & families.
• Possesses skills & knowledge to provide case management services to Veterans & their families throughout the continuum of care.
• Provides consultation, education, & advocacy.
• Provides consultation to other treatment team & staff members regarding psychosocial needs of Veterans &/or their families.
• Responsible for furthering one's own professional growth through continuing education & for ensuring continuing education appropriate to the area of assignment.
• Demonstrates ability to communicate effectively, both orally & in writing with people from varied backgrounds.
• Responsible for supporting the mission, policies, & procedures of the Department of Veterans Affairs, the Veterans Health Administration (VHA), the appropriate Veterans Integrated Service Network (VISN), & the facility.
• Serves on committees, work groups, & task forces at the facility.
• Keeps their supervisor apprised of problems & recommended solutions to problems.
• Provides assistance with the orientation & learning of less experienced social workers & to serve as a preceptor for social work students.
• Demonstrates knowledge & skill in the use of software applications for drafting documents, data management, & other computer systems.
• Maintains a level of productivity & quality consistent with the complexity of the assignment & consistent with Joint Commission & facility standards.

The position is located at Grand Canyon National Park in Grand Canyon, AZ. The incumbent will be hired to work on habitat restoration and hazard tree management projects. Projects will include Provide TCWL Revegetation/Nat Resource Compliance and DSC Project Management/Logistics Support (FY23-28); Rehabilitate the North Rim and Roaring Springs Utility Systems; Replace Wastewater Plant at South Rim Village; LTEMP Experimental Vegetation Treatments; and Increasing Visitor Safety, Access, and Enjoyment by Evaluating and Mitigating Hazardous Trees.

Major Duties:

• Develops, plans and coordinates habitat restoration, invasive plant management, and hazard tree management actions.
• Collaborates with other agencies, groups, landowners, and entities using cooperation, contracts, and agreements.
• Leads term biologists, temporary biological science technicians, youth conservation corps, interns, and volunteers.
• Develops and manages vegetation program budgets and accomplishments with program leads and budget representatives.
• Incumbent identifies invasive plants and determines how best to treat or manage infestations.
• Incumbent develops habitat restoration plans for complex projects.
• Incumbent prepares and manages Pesticide Use Proposals.
• Incumbent manages vegetation management data using GPS, ArcGIS Pro, and other electronic tools and software programs.
• Incumbent conducts vegetation monitoring to determine success of habitat restoration actions.
• Incumbent participates in and leads interdisciplinary teams for production of NEPA documents and management decisions.
• Incumbent is responsible for the day-to-day guidance and training of term and temporary staff as they implement vegetation management actions.

Major duties include, but are not limited to the following:

• Outpatient Ambulatory Care Program Services: The Ambulatory Care Clinical Pharmacy Specialist will provide clinical pharmacy services, support pharmacoeconomic activities, and is directly responsible for assessing, monitoring, managing, and documenting intensive medication therapy for assigned patients. Activities include:
  • Responsible for outpatient ambulatory care pharmacy activities involving highly innovative methods of health care delivery in clinic, telehealth, or home-based primary care environments.
  • Participates in a patient-focused, team-based multi-disciplinary model of patient centered care to promote positive patient outcomes through direct and indirect interaction with patients and providers.
  • Serves as a mid-level provider by directing therapy; ordering lab tests; performing physical assessments; and initiating, modifying and discontinuing medications as defined within the Clinical Pharmacy Specialist's scope of practice.
  • Conducts medication therapy management clinics, anticoagulation clinics, and group forums. Provides drug information, observations on patient response to therapy, and develops appropriate treatment plans regarding treatment alternatives or additional interventions to maximize patient care outcomes taking into consideration choice of therapy, safety, efficacy, and pharmacoeconomics.
  • Evaluates appropriateness of pharmacologic therapy at clinic visits and as the level of care changes. Develops appropriate therapeutic monitoring plans and documents the activities in the medical record via electronic progress notes.
  • Provide medication reconciliation and patient medication counseling verifying and documenting patient understanding of the medication, proper medication use, expected outcomes, how to obtain refills of medication and how the current prescription will be processed.
  • Report actual and/or potential medication errors or adverse events and participate in quality improvement initiatives to promote patient safety. Participates in the VA Adverse Drug Reaction reporting program.
  • Plays a role in budget execution by working with and educating providers to ensure adherence to the formulary process so that patients receive the most cost-effective drug therapy. Process non-formulary and restricted drug consult requests.
• Outpatient Pharmacy Program Services: The Ambulatory Care Clinical Pharmacy Specialist will be involved in the independent professional practice of pharmacy in accordance with the guidelines set forth in pharmacy service policies and procedures, VA Regulations, and state and federal laws governing the practice of pharmacy. The Clinical Pharmacy Specialist will work in conjunction with Clinical Pharmacists, other Clinical Pharmacy Specialists and other health care professionals to form an organized team approach to the delivery of pharmaceutical care. Activities include:
  • Maintains work flow patterns that assure timely delivery of outpatient ambulatory care pharmacy services, ensures accurate dispensing and record keeping documentation, and oversees technical and nonprofessionalstaff in the outpatient pharmacy setting.
  • Effectively organizes workload, solves problems, and achieves established goals.
  • Participates in quality improvement activities, pharmacoeconomic initiatives, committees, and workgroups in support of the pharmacy service strategic plan in all areas of the outpatient pharmacy section.
  • Provides patient care utilizing an advanced in-depth knowledge of outpatient ambulatory care specialized areas of pharmacy practice. Oversees day-today maintenance and operation of pharmacy equipment and automation, such as ScriptPro.
  • Assists in assuring that the outpatient pharmacy program is compliant with all regulatory and accrediting body requirements.
  • Distributive:
    • Review pharmacy orders to include patient information, dose, and route, frequency of administration, patient allergies, drug interactions, incompatibilities, duplication, and priority. Resolves prescribing and dispensing issues, including pharmacotherapeutic and formulary issues. Documents interventions as necessary.
    • Finish, input and/or verify information and orders in the computer system if assigned; and dispense medication in accordance with dosage form requirements
    • Identify actual or potential drug-related problems prospectively, thereby eliminating duplication of efforts, reducing medication errors and increasing patient satisfaction.
    • Dispenses controlled substances according to current policies, procedures, and standards established by DEA, FDA, VA, and Joint Commission.

Major duties include, but are not limited to the following:

• Outpatient Ambulatory Care Program Services: The Ambulatory Care Clinical Pharmacy Specialist will provide clinical pharmacy services, support pharmacoeconomic activities, and is directly responsible for assessing, monitoring, managing, and documenting intensive medication therapy for assigned patients. Activities include:
  • Responsible for outpatient ambulatory care pharmacy activities involving highly innovative methods of health care delivery in clinic, telehealth, or home-based primary care environments.
  • Participates in a patient-focused, team-based multi-disciplinary model of patient centered care to promote positive patient outcomes through direct and indirect interaction with patients and providers.
  • Serves as a mid-level provider by directing therapy; ordering lab tests; performing physical assessments; and initiating, modifying and discontinuing medications as defined within the Clinical Pharmacy Specialist's scope of practice.
  • Conducts medication therapy management clinics, anticoagulation clinics, and group forums. Provides drug information, observations on patient response to therapy, and develops appropriate treatment plans regarding treatment alternatives or additional interventions to maximize patient care outcomes taking into consideration choice of therapy, safety, efficacy, and pharmacoeconomics.
  • Evaluates appropriateness of pharmacologic therapy at clinic visits and as the level of care changes. Develops appropriate therapeutic monitoring plans and documents the activities in the medical record via electronic progress notes.
  • Provide medication reconciliation and patient medication counseling verifying and documenting patient understanding of the medication, proper medication use, expected outcomes, how to obtain refills of medication and how the current prescription will be processed.
  • Report actual and/or potential medication errors or adverse events and participate in quality improvement initiatives to promote patient safety. Participates in the VA Adverse Drug Reaction reporting program.
  • Plays a role in budget execution by working with and educating providers to ensure adherence to the formulary process so that patients receive the most cost-effective drug therapy. Process non-formulary and restricted drug consult requests.
• Outpatient Pharmacy Program Services: The Ambulatory Care Clinical Pharmacy Specialist will be involved in the independent professional practice of pharmacy in accordance with the guidelines set forth in pharmacy service policies and procedures, VA Regulations, and state and federal laws governing the practice of pharmacy. The Clinical Pharmacy Specialist will work in conjunction with Clinical Pharmacists, other Clinical Pharmacy Specialists and other health care professionals to form an organized team approach to the delivery of pharmaceutical care. Activities include:
  • Maintains work flow patterns that assure timely delivery of outpatient ambulatory care pharmacy services, ensures accurate dispensing and record keeping documentation, and oversees technical and nonprofessionalstaff in the outpatient pharmacy setting.
  • Effectively organizes workload, solves problems, and achieves established goals.
  • Participates in quality improvement activities, pharmacoeconomic initiatives, committees, and workgroups in support of the pharmacy service strategic plan in all areas of the outpatient pharmacy section.
  • Provides patient care utilizing an advanced in-depth knowledge of outpatient ambulatory care specialized areas of pharmacy practice. Oversees day-today maintenance and operation of pharmacy equipment and automation, such as ScriptPro.
  • Assists in assuring that the outpatient pharmacy program is compliant with all regulatory and accrediting body requirements.
  • Distributive:
    • Review pharmacy orders to include patient information, dose, and route, frequency of administration, patient allergies, drug interactions, incompatibilities, duplication, and priority. Resolves prescribing and dispensing issues, including pharmacotherapeutic and formulary issues. Documents interventions as necessary.
    • Finish, input and/or verify information and orders in the computer system if assigned; and dispense medication in accordance with dosage form requirements
    • Identify actual or potential drug-related problems prospectively, thereby eliminating duplication of efforts, reducing medication errors and increasing patient satisfaction.
    • Dispenses controlled substances according to current policies, procedures, and standards established by DEA, FDA, VA, and Joint Commission.