Total 38 Customer Service job vacancies in Decatur, Georgia

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Identifies potential and actual problems and probable causes. Researches a variety of issues, gathers pertinent statistics or information, reports findings to higher level employee, and may recommend corrective action for aspects of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and report findings to higher level employee(s).
• Verifies completeness and accuracy of controls to ensure compliance with established procedures and formats.
• Revises procedures, controls, etc., as instructed by analyst(s) or comparable positions.
• Drafts memoranda, preliminary reports, and charts showing findings or recommendations.

As a Management Support Specialist, GS-0301-09, you will:

Plans, organize, and oversee the full complement of activities within the Group Commander's Support Staff (CSS). Manage personnel, unit training and administrative programs management as well as continuous improvement initiatives within the CSS. Oversee Group programs to facilitate the Group and squadron commander's vision. Keep abreast of and brief the Group and squadron senior ART(s)/Commander(s) regarding assigned program status; actual or potential problems and changes which could possibly affect the operation of the group and subordinate units. Recommend redirection of assets if necessary to achieve improved overall mission effectiveness. Responsible for the development of internal policies and procedures governing administration of CSS programs to include officer/enlisted promotions and demotions to include the reserve service commitments, inbound assignments/in processing, officer/enlisted performance reports, awards and decorations, reassignments (voluntary/involuntary), separations (voluntary/involuntary/officer resignations), retirements to include high year of tenure/mandatory separation date extensions, conditional releases, and inter- and intra-service transfers assignments for officer and enlisted personnel, Defense Travel System (DTS), Unit Drug Demand Reductions Program, Fit to Fight Program, Unit Security Program, Unit Self Inspection Program, Unit Health Program, and Publications, and Forms Program utilizing AFRIMS and all By-Law Programs. Manages administrative discharge and separation actions. Manage and provide guidance and technical expertise of various special programs to include Line of Duty, civilian appraisals and civilian timecards. Responsible for coordination with their respective Force Support Squadron on all matters related to Commander Support Staff (CSS) manning, training, and related issues. Provide advisory support services as they pertain to assigned programs or activities. Structures assignments to create effective and economical positions. Coordinate with other organization managers and customers as appropriate. Review organization mission, functions, and manning. Identify requirements and initiate requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting goals and objectives. Provide advice to supervisor on significant issues and problems related to work accomplishment. Establish metrics and analysis systems to ensure actions are timely and reviewed at critical points. Perform self-inspection and present detailed and comprehensive report with any corrective action taken to supervisor. Follow-up to ensure complete and quality resolution of discrepancies. Thoroughly review operational programs practices and procedures for compliance with DoD, AF, AFRC and other agency regulations, directives and in order to make recommendations to improve internal programs and operations to supervisor.

• Performs a variety of tasks having several steps or a sequence of tasks that requires attention to work operations in a kitchen or dining area following established procedures.
• Serves food by order and proper proportion. Break down and cleans tables and area when meal is finished and returns dishes and food to the kitchen area.
• Clean kitchen equipment such as worktables, sinks and refrigerators. Scrapes, soaks, scours, and scrubs heavy cooking utensils such as mixing bowls or pots. Separates food waste and trash from dishes, glasses, and silverware. Loads dishwashers.
• Cleans and sanitizes trash cans; disposes of trash. May unload and store food from delivery trucks.
• Performs other duties as assigned.

The Chief APN is a licensed independent practitioner with advanced education and national certification who is a senior level leader. They provide a full range of services emphasizing quality, timeliness, and advancing the Veterans Affairs (VA) mission.

Executive leadership characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross services and/or discipline lines and influence organizational mission and health care. The Chief APN is responsible for leadership of service and programmatic operations, both clinical and administrative. They function as an administrator, educator, and consultant in collaboration with all clinical services/programs at the facility or network level, interdisciplinary service leaders, and executive leadership. Establishes and maintains effective relationships with all levels of medical center personnel and relates effectively with customers, families, and the community.

The Chief APN:
(1) Assists Nurse Leaders, APNs, and interdisciplinary clinicians in carrying out the functions and activities expected of them, (2) Contributes ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of clinical practice,
(3) Leads and collaborates in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs, and
(4) Collaborates with other health care staff to establish and maintain programs that cross services and/or disciplines that influence organizational mission and health care.
(5) Other duties as assigned.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m. Subject to change based on agency needs.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: May be authorized
Permanent Change of Station (PCS): Not Authorized

WHAT IS THE TS (TAXPAYER SERVICES)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Account Services

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Plans and conducts independent examinations and related investigations of a variety of individual and business taxpayers involving complex tax issues and accounting records and typical methods.
• Classifies and screens individual and business tax returns and allowance cases showing changes in tax liability and selects those which have the highest potential for audit.
• Classifies returns received as the result of transfers, special handling requirements, or collateral requests.
• Reviews collection and criminal investigation referrals for examination potential.
• Provides technical support and training as a coordinator of programs between compliance and other departments within the Internal Revenue Service.

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Return Integrity and Compliance Services.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Department Manager you will:

• Define business goals, develop work plans and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate program implementation and effectiveness.
• Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems.
• Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
• Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level.
• Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
• Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background.
• Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices.

• Performs a variety of administrative and support type duties in such areas as personnel management, technical reporting, timekeeping, security, travel, training, procurement, and files management.
• Produces varied administrative reports, technical papers, correspondence or written documents which may require incumbent to modify existing or to devise new methods to integrate data from different types of software into a single document.
• Manages the departmental databases for assigned areas within clinical services of responsibility.
• Maintains knowledge of pending conferences, appointments, briefings, telephone calls to remind senior administrative staff of such commitments.
• Prepares correspondence ensuring documents have grammatical correctness, clarity of thought, and proper format.

As a Information Technology Specialist (Customer Support/Internet) you will:

• Oversee or perform a variety of activities to design, develop, test, implement and/or manage Internet, intranet, and other SharePoint web-based systems and applications.
• Evaluate the technical design/structure of Internet services and new technologies; provide recommendations regarding the use, implementation, and modification of web-based systems, applications, and technologies; monitor the service usage, functionality, security, and integrity of web-based systems; troubleshoot and resolve technical problems; and ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of Internet services.
• Provide oversight of general Information System Office's services to Office of Noncommunicable Diseases, Injury and Environmental Health (ONDIEH) and National Center customers responding to requests for assistance, ranging from such things as business process analyses for systems development to conducting customer satisfaction evaluations.
• Serve as ONDIEH and National Center for Chronic Disease Prevention and Health Promotion (NCCDPHP) liaison with Information Technology Solutions Office (ITSO) SharePoint staff to ensure that hardware and software issues are appropriately addressed and coordinates special customer needs.

WHAT IS THE TAX PAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• Works with management and users to determine information and data needed for operational activities. The result may require coordination with Management Information Technology System (MITS) or Headquarters for additional information, technical assistance, work scheduling, or timeframes for systemic resolution.
• Advises management on problems that impact employees, work processes, and/or program goals. Responsibilities include ensuring that all appropriate listings (RGS reject and/or AIMS listings) are timely researched and resolved. Provides management feedback on untimely listings and resolution.
• Creates reports that assist managers and users to track inventory and establish priorities. Inventory reports could include statutes, case assignment sorts, overage, and rejects. The incumbent has the knowledge of the work processes and systems (i.e., Statistical Sample Inventory Validation Listing (SSIVL), RGS, Correspondence Examination Automated System (CEAS), AIMS-Centralized Inventory System (A-CIS), CACS-G (Computer-Assistant System for Government), Generalized Integrated Data Retrieval Interface (GII) to determine the nature of the workload to develop ad hoc reports).
• Identifies error trends and barriers in AIMS, CEAS, CACS G, and/or RGS and similar inventory systems that require training and/or guidance. Identifies and assists with the development of basic and refresher training for the AIMS, CEAS, RGS, and/or RGS Batch processing.
• Reviews and assists with the Internal Revenue Manual (IRM) and Operation Manager directed listings to improve the effectiveness and efficiency of the Operation. Examples include Reject Registers, Error Registers, AIMS Monthly Correction & Deletion Records, SSIVL, Unpostables, Unassessed Closure Listing, PDC Recall Listings, Error Reports, and/or Unverified Assessment Listings.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dining room tables for service, places food and beverages on tables, and replenishes items as necessary.

Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Performs other related duties as assigned.


If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12614155

Major duties and responsibilities include, but are not limited to:

The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, analyzes claims material, identifies issues, gathers relevant evidence, conducts interviews to adjudicate claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision. Specifically, the VSR will:

• Make determinations as to the eligibility for the type of benefit sought including questions relating to the adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
• Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
• Review claims cases to ensure all issues have been addressed, apply, and interpret VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
• May conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
• Prepare and release correspondence for use by other federal, state, and local agencies.
• Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated.

• Through subordinate activity managers, is responsible for overall management and direction of the Directorate, Morale Welfare and Recreation (DMWR) Support Division at a large garrison.
• Provides policies and guidance to ensure attainment of the established objectives of the division.
• Performs liaison with and coordinates programs with AAFES and other garrison agencies.
• Provides leadership and supervision, and communicates mission and organization goals to subordinates.
• Directs and develops finance and accounting operations through various services to include receipt of, distribution of, and accounting for NAF.

Summary continued:

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of four years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Major Duties:

• Serve as field crew lead for archeological monitoring surveys and excavations, including recording the location of sites, recording archeological and environmental data, and writing summary reports.
• Maintain field notes, field and excavation descriptions, drawings, maps, photographs, and video recordings related to archeological work
• Perform archeological research.
• Use computer software and digital photography. Use related databases, spreadsheets, forms, maps, and files. Use the Interior Collections Management System (ICMS) to catalog artifact collections.
• Understand Southeastern archeology, prehistory, and history sufficient to reliably identify and record cultural remains in the field and in the lab.

• Serves as a Food Service Specialist at a Medical Treatment Facility (MTF).
• Coordinates the Nutrition Care Supply needs daily with supply personnel/food service contract staff and conducts monthly physical inspections.
• Determines menu item popularity percentages based on review and analysis.
• Receives and reviews changes, or updates to master menu.
• Analyzes daily production reports to ensure correct ingredients are printed for recipes in sizes and units on hand.
• Works with Clinical Dietitian to ensure all items and recipes include accurate and up to date nutritional links and allergen information.
• Prepares typed letters, reports and other correspondence using office automation and attends menu planning meetings.