Total 568 Customer Service job vacancies in Darlington, County Durham

Major Duties and Responsibilities include, but are not limited to the following:

• Provides assistance to team members in performing duties associated with the day-to-day operation of the specialty program.
• Managing all incoming and outgoing correspondence, obtaining background information, formulating responses to routine and non-technical inquiries, and routing correspondence of a technical nature to appropriate staff members.
• Manages correspondence and assigns documents for response in a timely, complete and professional manner where due dates are required.
• Answers telephones, greets patients, takes messages, and notifies patients of appointments.
• Arranges, prepares and attends department staff meetings. Takes minutes and prepares them for distribution.
• Handles requests for information and resolves or assists in resolving a variety of complaints made by patients and/or their families.
• Collects necessary data, prepares national reports and submits required documents.
• Serves as onsite ADPAC for entering and tracking non-equipment IT service requests.
• Serves as one of several timecard keepers.
• Other duties as assigned

• Provide financial, managerial guidance, and leadership over financial activities.
• Justify fiscal year budgets by outlining mission and operating requirements; estimating all costs such as personnel, facilities, supplies, equipment, material, training, and contract support; cost planning; and providing cost-benefit analysis.
• Develop, review, and verify all spend plan requirements to ensure validity, accuracy, and relevancy.
• Serve as Government Purchase Card (GPC) billing official, ensuring purchases are legal and proper.
• Serve as Contracting Officer Representative (COR) to ensure contract elements are accountable for performance.

Incumbent uses a government vehicle to transports personnel and supplies from location to location which requires a valid state driver's license. Duties include the daily cleaning of office buildings, visitor use areas such as beach bathhouse, restrooms, picnic shelters and campground, emptying of trash and recycle bins, litter pick-up, beach clean-up, and grounds maintenance such as mowing, weed eating, blowing and shoveling. Vehicle maintenance such as refueling, cleaning, and scheduling repairs by work order is also required. This is a full-time position. The work shift is from 07:00 a.m. to 3:30 p.m. and requires working weekends and holidays. All applicants must be able to work outdoors in extreme weather conditions, on unlevel ground and must be able to lift 50 lbs.

Cut-off Dates: This is an open continuous announcement, in which applications are collected over several months, and have multiple cut-off dates. Applications will be considered throughout the open period of the announcement. **INITIAL CUT OFF IS Friday, 15 December 2023** Referral certificates will be issued when a hiring official exhausts current certificate and/or additional vacancies need to be filled.

An appointment to this position is restricted by law (5 U.S.C. 3310) to veterans who are preference eligible as long as such applicants are available.
All Custodial certificates must list the preference eligibles first, then a certificate of non-preference eligibles may be issued.

For more information about the park or the position please contact the following:
Indiana Dunes National Park - Point of Contact - Lorena Nelson, lorena_nelson@nps.gov, 219-898-1729

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Puerto Rico Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job
• Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

The position is a Maintenance Worker for the Sandy Flat Sub-District of the Blue Ridge Parkway. The position is duty stationed in Sandy Flat, North Carolina (Watauga County). The primary purpose of the position is to perform water utility maintenance and operation duties. Incumbent is engaged in performing a variety of complex repairs, maintenance, adjustments, modifications and preventive maintenance on facilities, equipment, and system.

Area/Duty Station Information
The Blue Ridge Parkway extends 469 miles along the crest of the southern Appalachian Mountains through North Carolina and Virginia between two eastern national parks - Shenandoah and Great Smoky Mountains. For more park information, log on to: http://www.nps.gov/blri.

Watauga County, North Carolina - Blowing Rock and nearby Boone, North Carolina (Watauga County) are small to medium sized mountain towns with schools, stores, doctors, and the Appalachian State University available locally. Watauga County is regarded as a premier regional tourist destination and attracts visitors and seasonal residents from all over the Southeast. Many outdoor recreational opportunities are available locally including, hiking, rafting, and fishing, as well as three ski resorts. Adequate housing is available in the commuting area, at varying prices.

Relocation: Travel, transportation, and relocation expenses will be paid if the selectee lives outside of the local commuting area and is otherwise eligible for reimbursement of relocation expenses in accordance with the Federal Travel Regulation.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity. The duties may include, but are not limited to:
• Supervising subordinates less than 25% of the time including, but not limited to, monitoring work, providing advice, evaluating performance, initiating awards, and authorizing leave approval.
• Develop and revise medical, program, and inspection procedures to safely and securely handle animals exposed to contagious diseases and properly release or quarantine animals with disease risks.
• Inspect animals for evidence of disease conditions, assess health status, diagnose clinical symptoms of suspect animals, advise avenues for seeking treatment, and recommend preventive care.
• Inspect animals, facilities, and records for compliance with federal laws related to animal health and welfare.
• Certify the health of animals and their by-products to be exported to other countries.
• Collaborate with local, state, and federal officials with similar responsibilities involving the oversight of animal health and welfare.
• Evaluate animal health program operations that are experiencing herd or flock disease problems to determine solutions needed to adjust veterinary medical or program procedures.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• May perform a variety of technical procedures including capture, restraint, chemical immobilization, marking, transport, euthanasia, and/or necropsy of wildlife.
• May be required to take extensive training and recurrent training on wildlife damage or disease recognition, control methods, and techniques; monitoring and surveillance procedures.
• Modifies or adapts established damage or disease control techniques as necessary to meet local conditions and address specific environmental, economic, or political considerations.
• Monitors and ensures compliance with program directives, and local, State, and Federal laws and regulations in wildlife damage management activities.
• Gathers, compiles, evaluates, and presents data on damage or hazards caused by various wildlife species to cooperators, stakeholders, and colleagues through project or program reports.
• Provides technical assistance to a variety of cooperators, along with conducting site visits or assessments to identify wildlife damage issues or threats.
• Recommends, to supervisor, areas for potential research or developmental study.
• May assist with research projects to increase knowledge of wildlife ecology and to develop or improve methods to reduce the risks of damage to resources or disease transmission to domestic animals.
• Assists other WS employees as requested and may assist in training new WS personnel. May be asked to provide technical direction and/or guidance to lower graded employees.

The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Each is described below.

Curriculum

Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans developed by the entry level and intermediate level Educational Aids (CY Program Assistants), CY-1702-I. Ensures that program plans and activities incorporate the observed needs of individual children and youth.

Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.

Prepares and implements program options for children and youth with special requirements. Cares for children and youth with special needs as directed by the supervisor.

Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.

Role models developmentally appropriate practice and classroom or activity area management techniques.

Promotes and models safety, fitness, health, and nutrition practices.

Helps arrange for and/or serve appropriate snacks or meals where applicable.

Indoor and Outdoor Environment

Helps prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.

Sets up displays and bulletin boards.

Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies.

Secures supplies, equipment, and facilities.

Interactions and Relationships

Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.

Interacts with children and youth using approved child guidance and youth development techniques.

Supervision of Children and Youth

Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.

Maintains control of and accounts for whereabouts and safety of children and youth.

Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.

Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.

Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.

Parent and Employee Communication

Interacts professionally with employees, parents, and local installation command personnel.

Provides parents with daily verbal or written feedback about their child/youth or program activities.

Participates in conferences with parents and employees.

Assessment

Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning.

Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools.

Compliance

Assists in achieving and maintaining DoD certification and national accreditation or equivalent.

Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns.

Additional Responsibilities

Collects, maintains, and reports program participation data.

Performs other related duties as assigned.

The primary purpose of these positions is to perform Project Work related to historic and non-historic Park Trails and Structures repair, maintenance, renew, and restore. Performing these trails laboring duties will require moderately heavy physical effort requiring the use of common hand tools and power equipment and will involve any or all of the following duties:

• Operate vehicles (up to 10,000 pounds) to transport personnel, materials, or equipment.
• Operate heavy power equipment such as chainsaws, leaf blowers, brush cutters, brush chippers and all types of hand and light power tools.
• Perform trail work including maintenance/repair/rehab of bridges, tread surfaces, rock walls, drainage control, etc.
• Cut trees, performs heavy vegetation management and cleans erosion control structures on wilderness and non-wilderness trails using axe, chainsaws, crosscut saws, power weeders, loppers, brush cutters, picks, mcleods, etc.
• Hike 8-10 miles daily into the backcountry while carrying loaded packs and gear to perform trail maintenance and rehabilitation work.