To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

A Vacancy at University Hospitals Dorset NHS Foundation Trust.


Are you our next Logistic Support Worker wanting to join us in the NHS?

We are looking for motivated individuals to join our busy multi-functional logistics team who undertake a variety of tasks across the Trust.

Duties may involve working within the linen room (including uniform issues) packing and distributing clean linen to our wards and departments, working within our goods inwards area handling receipt and distribution of ordered items, and/or working in our post room area sorting, distributing and franking letters and parcels.

We use computers and barcode scanners as part of our processes, so a basic understanding of computers is required. We do however provide on the job training and support to all our colleagues.

Please note the role includes the need to manually handle goods safely for significant periods throughout the working shift that may be bulky/heavy, using equipment such as roll cages and pallet trucks, as appropriate.

There is a need to be flexible in working hours and location, as we are University Hospital Dorset merged organisation. You may be required to work cross site.



Working Hours– This is a full time role, 37.5 hours per week.

You may need to work flexibly within a shift pattern, which could include occasional weekend and bank holiday working on a Rota & additional Payment.

Please note if you previously applied and were not successful, we will not be able to reconsider your application within 3 months.

Additional contact information:

Stuart Fleming - Deputy Logistics Manager

stuart.fleming@uhd.nhs.uk / 0300 019 4048

Base Location: Royal Bournemouth Hospital

Interview Date: TBC

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.



Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.


This advert closes on Sunday 1 Sep 2024

Proud member of the Disability Confident employer scheme

Service Desk Analyst
3-Month Contract
£15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities
* Incident management
* Daily System Checks
* Comply with all company policies and procedures, including but not limited to:
* IT Usage Policy


General Skills
* Understanding of IT operational support frameworks.
* Provide a service of excellence
* Follow process documentation and instruction to ensure the resolution of incidents and
Fulfilment of requests according to the requirements of the business
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communication of potential/current issues with all team members
* Management of workload demands within tight deadlines
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
* Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Assistant Hospitality Service Manager – F&B

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

Being part of our management team at this hotel is special, you will be directing an amazing team of talented hospitality experts in delivering high-class food and beverage experiences at this hotel.

YOU will help in overseeing the restaurant, bar, in-room dining, conferencing, and events at the hotel. How you manage your team is paramount, our people are individuals, so it should be natural for you to lead and provide the F&B hospitality team with clear direction.

As you are at the start of your hospitality managerial career, we will help develop YOU, in how you can be instrumental in driving revenue growth, management of the F&B budget with accurate forecasting, as well as the management of the labour payroll.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• YOU will have at least 12 months management experience of working within a busy food and beverage environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Service Care Legal are currently working alongside a booming Local Authority, based in Bournemouth, which is currently in need of a Planning and Highways Lawyer to join their team. This is an excellent opportunity to work within a dynamic team for a valued local authority.

Role: Planning Lawyer
Salary: £55 to £60ph
Location: Bournemouth (remote with the very infrequent need to attend the office)
Duration: 3 months rolling contract

The role of a Planning Lawyer:

• Handling a full caseload on Planning and Highways Law from start to completion
• Deal all aspects of planning, contentious and non-contentious planning matters, including complex section 106 obligations and issues relating to Community Infrastructure Levy, lawful development certificates, planning enforcement, planning appeals, Judicial Reviews.
• Advice on highway agreements and licences, traffic management orders, stopping up orders and rights of way matters in a planning context regulatory and related local government law matters (contentious and non-contentious)

The Person:

• Someone who has experience in Planning and Highways Law within the public sector
• Ideally someone with 3+ years PQE in Planning Law
• Someone who is organised and self-motivated and is prepared to contribute and improve upon the efficiency of the team

Benefits of the Senior Planning Lawyer role

• Remote working
• Flexible hours
• Weekly payments

If you or someone that you know would be interested in applying to the Senior Planning Lawyer vacancy, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Do you need a better work/life balance?

University Hospitals Dorset is currently looking to recruit experienced Bank Healthcare Support Workers (HCSWs) looking to work flexibly at across our sites in Bournemouth, Christchurch and Poole, and enjoy a range of benefits including:

* Choice of available shifts
* Support to complete Care Certificate
* Paid annual leave entitlement (included in your hourly rate)
* Weekly pay
* NHS Pension

You must have:
• completion of a competency-based care certificate including workbook AND
• a minimum of 6 months experience working as a Healthcare Support Worker in an acute hospital environment or 1 yrs Nursing/Care Home experience.

Please use the supporting evidence section of your application to demonstrate how you meet the above requirements. Please be aware that this advert may be closed earlier to the closing date if sufficient number of applicants apply.

Successful applicants will work in a VARIETY of specialties across the Trust to cover short term needs. The role involves meeting both physical and psychological needs and therefore need to have a flexible approach working as part of a wider team.

Successful candidates must be available to attend a Mandatory Induction Programme (terms & conditions apply) which consists ofTWO FULL WEEK(Monday to Friday) plus two additional recall days.

Interview Dates: TBC


Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.


This advert closes on Wednesday 21 Aug 2024

Proud member of the Disability Confident employer scheme

Experienced Learning Support Assistant (SEN)

Location: Bournemouth, UK

A dynamic and inclusive mainstream secondary school in Bournemouth is seeking dedicated and experienced Learning Support Assistants (LSAs) to join their team for September 2024. This is a fantastic opportunity for individuals passionate about supporting the educational and personal development of students with Special Educational Needs (SEN) within the 11-16 age group.

Key Responsibilities:
- Provide tailored support to students with SEN, ensuring their individual learning needs are met.
- Assist in the development and implementation of Individual Education Plans (IEPs).
- Foster a positive and inclusive learning environment.
- Work collaboratively with teachers, SENCO, and other support staff to deliver high-quality educational experiences.
- Monitor and report on student progress, adapting support strategies as necessary.
- Encourage student engagement and participation in school activities.

Requirements:
- Previous experience working with students with SEN, particularly within the 11-16 age range.
- Strong understanding of SEN best practices and strategies.
- Excellent communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Patience, empathy, and a genuine passion for helping students achieve their full potential.

Desirable:
- Relevant qualifications in education or SEN support.
- Experience in a similar role within a secondary school setting.

Interested candidates are invited to submit their CV and a cover letter outlining their experience and suitability for the role.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Graduate Field Service Engineer

We are seeking enthusiastic recent graduates for the role of Field Service Engineer. This exciting position offers the opportunity to provide technical support and expertise in the dynamic healthcare sector, focusing on cutting-edge medical devices and technologies. Key responsibilities include:

Salary: £31,000 base salary, £5800 car allowance, up to £9300 (10%) annual bonus (performance based)

Contract type: 12 months rolling with the aim of going permanent

Hours: Monday - Friday 8:30am - 5:00pm

Key Accountabilities:

• Technical Expertise: Stay informed about the latest developments in therapies and technologies relevant to your division, as well as understanding the broader healthcare market.
• Support and Assistance: Offer technical support and assistance to sales teams, physicians, and healthcare professionals across the country.
• Incident Monitoring: Assist in monitoring and reporting product incidents, supporting product marketing and managers.
• Product Development: Provide support for product development programs when required.
• Competitor Analysis: Analyze competitor products to provide insights and maintain the marketing database.
• Market Penetration: Promote product lines, help establish new accounts, and provide technical support to sales and customers.
• Exhibition Participation: Present products and handle technical questions at exhibitions.
• Product Training: Train users on the application of new products within the division.

Competencies:

• Product Knowledge: Have an in-depth understanding of the products and their capabilities.
• Continuous Learning: Regularly update your knowledge of current and new products and technologies.
• Networking: Collaborate with engineering specialists to share best practices and technical insights, enhancing personal expertise and adding value to the company.

Knowledge of the Healthcare Market:

• Market Awareness: Keep up-to-date with healthcare market trends to ensure compliance with clinical, quality, regulatory, and legislative requirements.
• Promotional Activities: Conduct effective promotional activities.

Support for Procedures and Follow-up:

• Technical Support: Provide primary technical support during medical procedures involving the products.
• Compliance: Ensure adherence to clinical practices and standards in healthcare establishments.

Self-Management and Development:

• Ethical Operations: Operate ethically, focusing on clinical objectives and protecting company resources.
• Feedback and Coaching: Encourage and respond positively to feedback for continuous improvement.

Communication Skills:

• Effective Communication: Develop strong written and oral communication skills to explain technical issues clearly.
• Assertiveness: Display assertiveness and emotional control to interact effectively with medical professionals.

Compliance and Quality:

• Standards Adherence: Comply with technical and clinical standards, quality regulations, and legal requirements.
• Incident Reporting: Support the reporting of adverse events affecting products.

Education & Competencies:

• Degree: A B.S. degree in Engineering or related Sciences, with a focus on medical devices, is preferred.
• Experience: Experience in electrophysiology or cardiac rhythm management is ideal.
• Communication Skills: Strong verbal and written communication skills.
• Travel: Willingness to travel at least 70% of the time.
• Clinical Knowledge: Familiarity with cath lab and operating room procedures and protocols, as well as strong knowledge of cardiac anatomy and physiology.
• Technical Skills: Experience with programmable medical devices and software-based medical systems.
• Sales Knowledge: Understanding of the sales process for capital equipment in hospitals.
• Clinical Studies: Experience in managing and supporting post-market approval clinical studies.
• PC Skills: Proficient in MS Word, MS Excel, PowerPoint, and Email.
• Team Player: Excellent interpersonal skills, team spirit, good presentation and training skills, and results-oriented.

This job is ideal for a motivated individual looking to work in a dynamic and technical role within the healthcare sector, providing critical

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

About The Role
Senior Care & Support Assistant.
Pay rate :£12.50 per hour.
Required: Completed or be working towards an NVQ3 in Health & Social Care .

Hours: 36 hours per week : (Includes alternate weekend working ).
Shifts : *07.45am -20.00hrs *07.45am -14.00hrs *14.00hrs - 20.00hrs.

We have an exciting opportunity for a Senior Care & Support Assistant to join the team at Wickmeads, our residential care home, located a stone's throw from the idyllic Tuckton Gardens and River Stour, Christchurch, Dorset.
As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Work alongside a team of Care Assistants to ensure they are supported and have guidance throughout their shift
- Identifying the individual needs and abilities of our residents to allow you to deliver person centred care.
- Supporting residents to help them remain as independent as possible.
- Providing companionship – really getting to know them!
- Act as point of escalation for any incidents or events in the home
- Working in a team to create a co-operative, friendly and welcoming atmosphere around home.

Who are we looking for:
Someone who is naturally caring and compassionate!
We want someone who can make a positive impact on the lives of our residents, you will need to be able to inspire and nurture your team to be at their best every day.
You’ll have completed or be working towards an NVQ3 in Health & Social Care (or equivalent).
With your previous care experience you will have the knowledge and understanding of care planning and administering medication.
If this sounds like you then we would love for you to join the team!

About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.

About The Role
Night Care Team Leader
£13.40 - £14.60 per hour + paid breaks.
36.75 hrs
Includes alternate weekend working, we are not currently offering sponsorship
We have an exciting opportunity for a Night Care Team Leader to join the team at Wickmeads, our residential care home, located a stone's throw from the idyllic Tuckton Gardens and River Stour, Christchurch, Dorset.

As a not-for-profit charity within Social Care, we focus on the reward and recognition of all our people, our benefits include:

- Blue Light Shopping Discount Card
- Reward and Recognition Schemes
- Employee Assistance Programme
- Industry Based Qualifications

What you will be doing:

- Plan and manage delivery of quality care to our residents alongside a team of Senior Care and Care Assistants
- Ensure your team are supported and have guidance throughout their shift
- Administration of medication to residents
- Liaising with external medical professionals and resident’s families
- Ensuring care is delivered to the highest standards in line with Care South's

Who are we looking for:
A natural leader within our caring profession!
We want someone who can make a positive impact on the lives of our residents – you’ll also need to be able to inspire and nurture your team to be at their best every day.
You’ll have completed an NVQ3 in Health & Social Care (or equivalent) and be fully competent in medication administration.
If this sounds like you then we would love for you to join the team!


About The Company
PEOPLE | PASSION | PURPOSE
Care South are one of the top 20 rated Care Home Groups in the UK based on published reviews from residents and their family and friends at carehome.co.uk.
As a not-for-profit charity, our HEART values are key to us providing outstanding care. For more information about us, our values and benefits, please visit our website: http://www.care-south.co.uk/about-us.
For any questions please contact the recruitment team on 01202 712448.

· Are you an innovative, creative, motivated caring professional who is looking for a new challenge? We have an exciting opportunity to join our well established Pan Dorset Intellectual Disability (ID) CAMHS service.

The team work collaboratively, you will have the support and opportunity to develop your own skills and work as part of a multi-disciplinary team.

This role is a Full Time permanent position within the pan-Dorset ID CAMHS service. The role will involve working across the two sites in Dorset - Southbourne and Dorchester, with your base of work being at Seascape. You will need to have a valid driving licence and use of a car as you will be required to review and monitor patients in their own homes and within other community settings. Opportunities for flexible working are available as long as the service needs are met.

To assist with the planning, delivery and review of individual intervention plans as part of the Pan Dorset Intellectual Disabilities (ID) CAMHS Team.

To carry out treatments, procedures, and therapeutic interventions in accordance with Trust policies promoting a person-centred approach at all times.

To assist in ensuring that young people and their families have input into and engage effectively with interventions and are able to access appropriate services

To assist young people to gain access to resources/services including school.

To participate in clinical supervision in line with organisational policy.

To work collaboratively at all times with a range of professionals and organisations liaising regularly with key workers.

To develop and maintain positive and collaborative relationships with young people and their families based on mutual respect and honesty, ensuring appropriate boundaries are maintained at all times.

To be aware of the importance of team working and provide accurate written and verbal reports to the multi-disciplinary team on individual young people’s progress, including attending case conferences.

As required to carry out specific work with individual children as outlined in individual behaviour and skills plans.

To act as a role model to junior staff upholding and implementing good practice in the workplace, always ensuring the highest standards of evidence-based care.



At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.


This advert closes on Wednesday 21 Aug 2024

Job Summary: The primary focus of the role is to work as an autonomous practitioner providing high quality and timely patient centred care. The post holder will be responsible for the assessment, diagnosis, treatment, referral and discharge of a diverse range of patients with minor injuries/minor illnesses, without reference to a doctor and within their level of competence and agreed protocols. Clinical Care: Act as an Urgent Care Paramedic Practitioner, demonstrating advanced clinical competence and a knowledge base beyond those associated with conventional roles. Triage patients. Undertake consultations with patients either by e-Consultation, telephone triage or face to face, as an autonomous practitioner and using own clinical judgement to diagnose, treat, refer and/or discharge patients. Make direct referrals to primary, secondary and social services within locally agreed pathways, guidance and protocols. Provide clinical advice to Reception staff where required. Ensure that patients receive high quality clinical care, delivered in a timely manner. Supply and administer medicines as indicated to address patient need, where necessary working to Patient Group Directions. Ensure complete and accurate documentation of each and every patient contact. Work as an autonomous practitioner and as part of multi-disciplinary and multiagency teams in order to ensure patients needs are met. Professional: Adhere to the HCPC Code of Professional Conduct and at all times work within the scope of professional practice. Ensure that professional practice adheres to organisational and HCPC policies, procedures and guidelines. Maintain a professional manner and act as a positive role model for junior staff and other members of the practice team. Maintain confidentiality with regard to information pertaining to patients and staff. Ensure that the service interfaces with all other departments in a professional and productive manner, providing an effective service to partner organisations and other service providers Where required provide supervision and mentoring to other staff in order to help them develop their knowledge, skills and abilities. Communication: Communicate effectively with patients and families regarding complex information about their care. Provide advice and information to patients, carers and their families where appropriate. Communicate effectively and work collaboratively with medical, nursing, allied health professionals and operational staff to ensure delivery of a co-ordinated service. Ensure accurate record keeping in line with local policies and HCPC guidelines. Promote and demonstrate effective communication networks within the organisation, with partner organisations and other service providers. Educational/Personal Development: Adhere to professional registration requirements. Participate in defining own developmental plan to maintain and develop own clinical skills and ensure own professional development. Undertake and complete all statutory and mandatory training. Participate in an appraisal and regular performance reviews. Ensure that all mandatory training is completed in line with organisational policy. Other It is the responsibility of all staff to adhere to infection control policies in order to promote cleanliness and reduce infections. Hand hygiene must be undertaken correctly to prevent the spread of infection. Staff must contribute to the cleanliness of the work environment and keep it clutter free and tidy and must also attend all mandatory training and updates to ensure receipt of training appropriate to role. Tackle discrimination and harassment, and promote equality and diversity in the workplace. This post is deemed to require a Disclosure check Enhanced Level with the Disclosure & Barring Service (DBS). This is due to the fact the post has access to children or vulnerable adults. Demonstrate professional and ethical behaviours at all times when liaising with internal and external colleagues. Under the Data Protection Act 1998, the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal. Actively promote equality and diversity and encourage colleagues to do the same. Direct staff as necessary to policies to ensure no discrimination occurs irrespective of sex, age, marital status, disability, sexuality, race, colour, religion, ethnic or national origin. Support a zero tolerance approach to bullying and harassment in all forms, and to lead by example in this area. Comply with health and safety policies, procedures and guidelines and ensure that appropriate arrangements are in place. Please Note This job description is intended as guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and condition of employment. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role and in initial and ongoing discussions with their line manager.

Income Officer
Bournemouth
Temporary, 3 Months
Full Time, 37 Hours per Week
Hybrid, Mainly Work from Home

We are recruiting for an Income Officer to join a Local Authority in Bournemouth for a 3-month contract. This role is essential for maximising income through effective recovery of rent arrears and providing proactive and efficient service.

THE ROLE
As an Income Officer, you will be responsible for managing arrears cases, providing rent and arrears advice, and liaising with tenants regarding welfare reform implications. Key responsibilities include:

• Pursuing rent arrears in line with BCP Council's Rent Arrears Policy and Procedure.
• Controlling the recovery of current rent arrears through various methods including correspondence, home visits, telephone calls, and face-to-face interviews.
• Preparing and serving notices to initiate legal action against tenants for non-payment of rent.
• Preparing court papers ensuring compliance with the Rent Arrears Pre-action Protocol.
• Representing BCP Council at County Court in rent arrears possession cases and applications to suspend warrants.
• Preparing reports for approval for the application of a Warrant for Possession.
• Liaising with the County Court Bailiffs and attending evictions.
• Providing accurate advice and information to customers, keeping up-to-date with policies, procedures, and best practices.
• Providing welfare benefits information and assistance to tenants to maximise their income.
• Offering debt advice and assistance to tenants to reduce rent arrears and other debt problems.
• Working in partnership with internal and external agencies including the Housing Benefit department, Citizens Advice Bureau, Police, Shelter, Residents groups, and other appropriate agencies.
• Helping develop and deliver team plans and individual targets, contributing positively to improvement activities and projects.
• Ensuring up-to-date and accurate information is maintained on all IT and other information systems.
• Maintaining high levels of customer care at all times.
• Identifying fraudulent Housing Benefit claims and acting appropriately.

THE CANDIDATE
The ideal candidate will have previous experience in a similar role and the following qualifications and attributes:

• Level 4 diploma in a relevant subject or equivalent knowledge, skills, and proven experience in income management.
• Good working knowledge of processes, procedures, and policies relating to income management.
• Experience managing a complex caseload and working independently to achieve outcomes.
• Experience with enforcement and legal proceedings for rent recovery, including court attendance.
• Experience working with colleagues, external partners, other public sector agencies, and the voluntary sector to resolve cases.
• Ability to build and maintain positive relationships with tenants, colleagues, and external agencies.
• Strong verbal and written communication skills.
• Commitment to providing high levels of customer care.
• Ability to exercise judgement, sensitivity, and discretion in case management.
• Tact and professionalism to diffuse confrontational situations.

THE CONTRACT

• 37 hours per week, Monday to Friday.
• 3-month contract.

HOW TO APPLY
To apply for this role, please email a copy of your CV to alex.yates@servicecare.org.uk or call 01772208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Location: Poole

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

Senior Adult Social Care Lawyer

Job Description

Service Care Legal are currently working alongside a thriving local authority, based in Bournemouth, which is seeking a highly qualified and experienced Senior Adult Social Care Solicitor/Lawyer to join their team. The successful candidate will be responsible for providing legal advice and support in all aspects of adult social care law.

ROLE: Senior Adult Social Care Lawyer

RATE: £55-£60ph

CONTRACT LENGTH: 5 months ongoing

LOCATION: Bournemouth - REMOTE

Key Responsibilities

• Provide support to the Service Director and Head of Legal Services in the delivery and improvement of services and business strategies
• Deputise for the Team Leader at relevant meetings as required
• Represent the company in all adult social care related proceedings

Specific Qualifications and Experience

• Qualified Solicitor, Barrister or Chartered Legal Executive with 5+ years of PQE in Adult Social Care law
• Someone who has worked for an Adult Social Care legal team for a local authority

Benefits

• Flexible working arrangements
• Weekly pay
• Remote working

If this Adult Social Care Lawyer role sounds like an opportunity of interest for you or someone you know, please feel free to reach out to Hugh Barnes on 01772208969 , or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.