Total 203 Customer Service job vacancies in Austin, Texas

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing Data Conversion Operation

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

This position allows you to use your knowledge and experience providing clerical support and assistance in support of the missions and functions of the agency at an assigned Border Patrol station.

This position starts at a salary of $49,025.00 (GS-07, Step 1) to $63,733.00 (GS-07, Step 10).

The Mission Support Assistant performs office support tasks. Duties and responsibilities include:

• Assisting with and conducting annual and semi-annual inventory.
• Maintaining employee property card entries and updates.
• Tracking, sorting, organizing, and distributing property.
• Organizing and maintaining supply rooms.
• Correspondence routing using automation systems.
• Disposing of excess property by completing the required forms.

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• May perform as short order grill cook and/or assist the cook in the preparation of lunch or dinner meals.
• Performs a limited variety of tasks, such as grilling foods to order, i.e., hamburgers. pancakes, bacon, eggs, etc.
• Select food items to be served and ensures their freshness.
• Takes direct customer orders or ticket orders from waitresses ensuring items are cooked to order, served using authorized portion controls and presented in an appetizing manner.
• Watches items, regulating temperature and turning to avoid burning.
• Assists/ or prepares simple items such as sandwiches, soups, salads.
• Measures and weighs ingredients according to simple recipes or as directed.
• Places cooked food on serving, dishes, steam or food carts.
• Ensures group orders are served simultaneously.
• Keeps grills, stoves, refrigerators and working areas in a neas and clean manner in accordance with safety and sanitation regulations.
• Notifies supervisor of items needed in order to maintain stock.
• May be required to assist in taking inventory.
• May be required to collect money, operate a cash register and prepare necessary documentation for cash fund accountability.
• May be required to occasionally perform other duties within the facility and or as assigned.

The Registered Nurse, Patient Aligned Care Team (PACT) duties include, but are not limited to the following:

• Completes face to face, telephone, and video assessments to establish nursing diagnoses as needed.
• Assesses, plans, implements, and evaluates care based on population specific components.
• Carries out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information.
• Observes, identifies and responds to the patient's needs for care, including medication, equipment-assisted care, and patient/family education.
• Provides health education and procedural teaching to patients and significant others.
• Performs procedures per established policies and guidelines.
• Influences care outcomes using effective communication and collaboration with members of the interdisciplinary team.
• Administers medicine per established policies and guidelines.
• Establishes priorities and making ethically-sound decisions to ensure safe patient care.
• Assists the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responds to emergency situations to promote optimal patient outcomes by recognizing changes in patient's health status.
• Performs diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documents patient data to ensure continuity in the provision and coordination of patient care.
• Collaborates with other health care professionals.
• Communicates with veterans and family members regarding veteran's care.
• Applies knowledge and understanding of human behavior, patient motivations and reactions to situations, and ability to appropriately utilize this knowledge in working effectively with patients, family members and other staff.
• Establishes constructive relationships with individual patients and their families to promote positive relationships and communication.
• Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery.
• May be responsible for charge nurse duties.
• Manages follow-up care.
• Acts as resource to others.
• Participates in continuing education, achieving/maintaining certification.
• Possess knowledge of unit level quality improvement indicators.
• Applies knowledge and actively participates in unit/program level quality improvement processes and initiatives. -
• Provides excellent customer service according to ICARE values.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches in the management of complex patient care.
• Additional duties as assigned such as covering/float to other teams (Teamlet).

1. This position will support the Federal Government's response efforts to COVID-19. Performs Basic Life Support. Initiates established medical protocols in providing basic life support.

2. Performs crash-rescue and firefighting duties involving air traffic or support operations where hazardous conditions are such that the expectancy for fire is high and potential for becoming destructive is great.

3. Performs structural firefighting duties for a variety of facilities, which may include large multistoried buildings, industrial areas, and/or base storage facilities.

4. Maintains firefighting equipment and fire station facilities.

5. Complies with health, safety, and environmental rules and procedures and performs work in a manner that enhances the safety of the work environment.

As a Physical Security Specialist at the GS-0080-12 level, some of your typical work assignments may include:

• Conducting testing of security and screening equipment (e.g., walk-thru metal detectors, x -ray machines, explosive trace detection units, handheld metal detectors, duress alarms, cameras, intercoms, entry control packages, etc.).
• Conveying complex security requirements and recommendations.
• Planning, scheduling, coordinating, and carrying out Judicial Security work.

Major Duties as Assigned, but not limited to:

• Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
• Responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
• Promotes Veteran registration for and utilization of MyHealtheVet (MHV), an online personal health record for Veterans.
• Performs in-person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application.
• Responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
• Ensures that the patients are electronically checked in for their appointments.
• Responsible for processing first party requests and ensuring forms are complete and accurate.
• Responsible for ensuring non-VA records are forwarded to the appropriate provider for review and forward to the appropriate agency prior to inclusion into the patient's medical record.
• Captures insurance and demographic information on all Veterans, explaining VA's role in insurance reimbursement.
• Responsible for running the following reports/queries on a daily basis (not all-inclusive): Open Text Orders, Patient Care Encounter (PCE), Recall Reminder Delinquent Report, Recall Reminder Non-Compliant Report, and Consult Tracking Report.
• Receives telephone calls and visitors to the VA, (i.e., patients, families, and friends of patients) regarding such things as the availability of, and procedures for obtaining medical assistance, directions and information for contacting various departments, services and requests for changes in scheduled appointments.
• Schedules outpatient clinic appointments according to VHA Directive 2010-027 using Veterans Heath Information Systems and Technology Architecture (VistA) scheduling options or VistA Scheduling Enhancement (VSE).
• Must work in a multi-screen computer environment being able to use VistA and CPRS (Computerized Patient Record System) screens bilaterally.
• May be required to cross cover for other areas of the service due to patient care needs, workload demands or staff shortages.

As a Mission and Operations Support Specialist, your typical work assignments may include:

• Performing a wide range of administrative support functions to the Outlying Office (OO) and Division, related to General Services Unit (GSU) and Finance and Procurement Unit (FPU) level Business Operations Section (BOS) activities involving administrative, human resource liaison, fleet management, personal property (accountable and non-accountable) management, security (personnel, physical, and information/communication), inspections/internal control, logistics, TFO management, Imprest, and records management.
• Administering a variety of disparate tasks/programs in direct support of the law enforcement mission of the OO.
• Providing administrative and operational functions in support of an office related to activities involving administrative, human resource liaison, personal property management, and personnel or physical security.
• Conducting complex and unique law enforcement searches and queries.
• Gathering and analyzing data to identify inaccuracies.
• Preparing various administrative documents such as reports, briefings, and correspondence.
• Providing authoritative guidance to an organization on administrative matter.

This position starts at a salary of $50,917.00 (GS-07, Step 1) to $80,965.00 (GS-09, Step 10) with promotion potential to $80,965.00 (GS-9 Step 10).

The Mission Support Specialist assists in providing direct advice and guidance to employees; developing and modified administrative program work methods, approaches, or procedures for delivering effective services. Duties and responsibilities include:

• Assisting in providing direct advice and guidance to USBP employees at headquarters and throughout the sector and independently coordinating the work of the assigned office for all administrative duties to include budget, inventory, property, fleet, workforce management, workers compensation, payroll, and travel.
• Serving as the assigned sector supplies specialist and facilitating tracking and support in maintaining vehicle board with current mileage, assigned agent, and next service due; arranging for delivery of tires, oil, and filters from the sector for local repairs and service; and arranging to shuttle vehicles to and from local garages for scheduled service in accordance with agency guidelines and supervisor guidance.
• Completing monthly purchase card statement reconciliation.
• Scheduling bulk fuel deliveries; receiving invoices in Systems, Applications, and Products (SAP); and arranging for payment on the bulk fuel purchase card.

• Obtains, compiles, and summarizes financial data from various paper and system-based sources to assist in funds control services.
• Verifies allocated funds, expenditures, and available balances.
• Uses financial systems to enter, track, retrieve and review data, such as payments and accruals, obligations, and similar data.
• Provides information about the status of actions or responds to other inquiries by referring to readily available information.

• Obtains, compiles, and summarizes financial data from various paper and system-based sources to assist in funds control services.
• Verifies allocated funds, expenditures, and available balances.
• Uses financial systems to enter, track, retrieve and review data, such as payments and accruals, obligations, and similar data.
• Provides information about the status of actions or responds to other inquiries by referring to readily available information.

• Utilize the Defense Civilian Pay System to collect, sort, post, update and review time, attendance and labor data for assigned personnel each pay period.
• Respond to non-technical requests for information regarding office functions, status of reports, duty status of office personnel, or other information available from files.
• Use a personal computer with word processing, spreadsheet software, and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents.
• Coordinate reservations, air, hotel, and rental reservations for personnel.
• Prepare travel orders for personnel based on availability of funds to cover travel costs.

WHAT IS THE TAXPAYER SERVICE (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Austin Accounts Management

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

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This is a position with the Division of Sea Turtle Science and Recovery at Padre Island National Seashore. Serves as a Biological Science Technician assisting with a variety of sea turtle science and recovery projects, which include collection of sea turtle data and gathering information related to sea turtle stranding projects and sea turtle nesting projects. The position will include both administrative functions conducted in an office setting along with field work conducted in difficult and varied environmental conditions, including high temperatures, cold temperatures, wind, and humidity in a sandy and rough beach terrain.

• Patrols beaches on utility-transport vehicles and 4-wheel drive vehicles to detect nesting turtles, live and dead stranded sea turtles in varied weather conditions such as strong winds, rain, and unstable beach terrain.
• Documents and transports nesting turtles, nests, stranded live and dead sea turtles.
• Safely lift, carry, drag, bury, and move live and dead sea turtles, sea turtle eggs and camping gear.
• May primitive camp overnight in shared, backcountry remote cabin or tent for 3-5 nights per week.
• Performs daily vehicle safety inspections which include checking fluids, check/repair tires, inspect safety gear, wash/refuel, and secure vehicles and communication radios after daily use.

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This is a position with the Division of Sea Turtle Science and Recovery at Padre Island National Seashore. Serves as a Biological Science Technician assisting with a variety of sea turtle science and recovery projects, which include collection of sea turtle data and gathering information related to sea turtle stranding projects and sea turtle nesting projects. The position will include both administrative functions conducted in an office setting along with field work conducted in difficult and varied environmental conditions, including high temperatures, cold temperatures, wind, and humidity in a sandy and rough beach terrain.

• Patrols beaches on utility-transport vehicles and 4-wheel drive vehicles to detect nesting turtles, live and dead stranded sea turtles in varied weather conditions such as strong winds, rain, and unstable beach terrain.
• Documents and transports nesting turtles, nests, stranded live and dead sea turtles.
• Safely lift, carry, drag, bury, and move live and dead sea turtles, sea turtle eggs and camping gear.
• May primitive camp overnight in shared, backcountry remote cabin or tent for 3-5 nights per week.
• Performs daily vehicle safety inspections which include checking fluids, check/repair tires, inspect safety gear, wash/refuel, and secure vehicles and communication radios after daily use.