Total 244 Customer Service job vacancies in AV. REVOLUCION NO. 1267, COL. LOS ALPES CIUDAD DE MEXICO

Major Duties of this position include:

• Lead and supervise the history team exercising the full range of supervisory duties which involves multiple complex projects simultaneously with different staff, partners, expectations and involvement.
• Represent the superintendent in external planning processes, coordinate office responses with Regional personnel for the office.
• Develop and evaluate proposals, research designs, agreements, and/or scopes of work for historical or cultural resources projects such as historical research, historic building inventory and assessment, and National Register documentation.
• Partners with Indigenous peoples and other traditionally associated groups, other NPS units and offices, public agencies, universities, private landowners, nonprofits, and internally with other teams in the office.
• Oversee historical research activities for purposes of developing an accurate historical narrative, and inclusive cultural perspectives.

11/21/2024:This position is being re-announced to solicit additional candidates. Applicants who previously applied to this announcement need not re-apply unless submitting updated information and/or missing forms.

• Protects property and equipment against trespass, theft, fire, and accidental or willful damage and destruction.
• Conducts periodic established foot (interior/perimeter) and vehicle (parking lots/facility access roads) patrols to detect physical security breaches and trespassing, to include checking and/or securing sensitive areas.
• Monitors personnel access into restricted areas (e.g. pharmacy, warehouses, etc.) manually and by CCTV and the access control systems.
• Alerts supervisor of suspicious activities, unauthorized entry, fires, or other hazards. Serves as a member of the Fire Response Team, responds during External and Internal disasters and responds to code Blues (medical emergency).
• Monitors access to premises by verifying authorization using locally established badge and vehicle registration systems. Spot checks badges, registrations, supply requisitions, property passes, etc., to ensure compliance with established procedures.
• Writes accurate, clear and legible incident reports and documents investigatory steps and results.

• Translate organizational goals into work assignments for IT team and personnel.
• Coordinate regional short and long-range planning and utilization of IT customer support functions, resources, coordination of systems and applications procedures and integration.
• Manage technical and non-technical aspects of the region service center relations and activities to customer support operations, network, LAN/WAN connection and applications in geographically dispersed locations, workstation service support, Help Desk field support, oversight of field operations, and on-site management.
• Exercise significant program responsibilities in working with management, other work team leads, and the IT executives and management DUS and ACIO, contractors, vendors, and other Federal entities.
• Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.

• Carrying out office activities and functions pertaining to one or more of the program areas administered in the county.
• Interpreting and explaining procedures, program regulations and forms to producers and other agency personnel.
• Utilizing various web-based software applications to maintain producer data and processing automated forms.
• Using a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems encountered.

• Assist HR Specialist and/or supervisory officials by performing technical and administrative work in support of position classification programs and functions by locating, reviewing, retrieving, and summarizing information from classification standards and position descriptions.
• Assist HR Specialist and/or supervisory officials by performing technical and administrative work in support of recruitment and placement programs by developing and issuing vacancy announcements; screening applications to determine completeness and basic eligibility.
• Assist HR Specialist and/or supervisory official by performing technical and administrative work in support of employee and labor relations programs by interviewing employees and/or managers to obtain background information regarding specific incidents; summarizing relevant facts for HR Specialist. Perform work in support of employee benefit programs.
• Verify current background investigations meet IHS's minimum requirements including capturing applicant's fingerprints, biometric information, and photo. Obtains acceptable I-9 documents.

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

• Performs such responsibilities but is not limited to, the quality monitoring of pharmacy services, consultation for personnel issues, accreditation standards and clinical services, provision of recommendations regarding appropriate staffing numbers and equipment purchases, compliance with the Service Unit policies and procedures such as formulary adherence and overall continuity of pharmaceutical care between the outlying clinics.
• Assures pharmacy control measures are in place including security of relevant pharmaceutical agents such as controlled substances
• Manages financial and budgetary matters relating to the pharmacy including pharmacy procurement, acquisition, and billing issues.
• Provides direct pharmaceutical services to inpatient and outpatient units.
• Oversees coordinates, plans, organizes, implements and evaluates the work unit.
• Creates schedules, work plans, performance assessment plans, performance improvement plans, applies disciplinary action, counsels staff, recruits and hires staff, prepares position descriptions and other hiring documents, determines awards for staff, conducts performance evaluations, conducts workforce development activities, trains and orients staff, assigns work. and performs related supervisory duties.
• Reviews and makes decisions on leave requests as the leave granting official.

The Staff General Dentist serves as a practicing dental provider that performs a full range of professional dental procedures in connection with the treatment of commonly encountered dental diseases or dental health problems requiring standard corrective, restorative, or preventive measures.

The staff general dentist shall be proficient in all aspects of general dentistry including the ability to perform selected specialty services. He/she is fully mentally and physically capable of performing these essential functions of a general dentist without impairment. Specifically, the provider should possess the procedural expertise and competency to perform the following:

1. Make oral and radiographic examinations of the oral cavity.
2. Diagnose pathological or irregular era( conditions.
3. Administer local anesthesia,
4. Perform routine and complex restoration of teeth.
5. Perform simple and complex extractions of teeth,
6. Perform alveoloplasty and other routine surgical procedures.
7. Perform prosthetic dentistry to include immediate dentures, full dentures, partial dentures, crowns and fixed bridge work.
8. Perform routine endodontic procedures on single and multi-canal teeth.
9. Perform routine and surgical periodontal procedures.

The major duties and responsibilities include, but are not limited to:

• Lifecycle management of all medical systems such as imaging, life support, dialysis, and monitoring to include physical and network support.
• Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services. Utilizes common test equipment including, but not limited to patient simulators, pulse generators, network analyzers, test phantoms, electrical safety analyzers, oscilloscopes, and multimeters.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including, but not limited to, The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, the Office of Healthcare Technology Management (HTM) Documentation of Services policies and guidelines, and other VA requirements.
• Applies basic networking principles to resolve medical system communication issues including, but not limited to, node to server failures. Adheres to VA Medical Device Cyber Security policies and procedures in pre-procurement, during system implementation, and throughout the life of the system.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels.
• Investigates, remediates and documents Repairable Medical Device (RMD) recalls and safety alerts issued through the VA Alerts and Recall Management System (ARMS) within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• May be tasked with leading and managing installation or upgrade projects for medical devices and systems. This includes but is not limited to pre-implementation planning and coordination with end users, vendors, and other onsite support staff (OIT, Informatics, SPS, etc.)
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels.

The Advanced Medical Support Assistant (AMSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System AMSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

Major duties include, but are not limited to:

• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines.
• Adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Performing administrative follow up actions.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.

• Uses a variety of specialized equipment to perform a full range of techniques to measure and monitor meteorological, sediment transport and carbon cycle processes.
• Maintains records and locates and compiles data and other information from various sources on meteorological, sediment transport and carbon cycle processes.
• Searches for literature pertinent to area of research for new procedures or techniques to use in the laboratory and field to monitor biophysical properties and processes
• Collects, prepares, evaluates and verifies samples and supporting records, including physical specimens and electronic data for long-term monitoring and experimental projects on wind erosion, dust emission, and carbon cycling.

• Develops implements, evaluates and revises the service unit patient care coordination and case management program for nursing service.
• Collaborates with primary care providers, clinic nurses, public health nursing, case management and social services to ensure that the patent's care needs are done in a timely and cost effective manner to maximize each visit.
• Manages all clinic visits and follow-up visits through coordination with multi-disciplinary teams of physicians, nursing personnel, social workers, physical therapists, etc.
• Monitors and evaluates the effectiveness of the patient care coordination process by reviewing charts of patients to determine if documentation is present.

• Coordinates the available resources by identifying, mobilizing and utilizing those resources to meet the patient's needs and clinical outcomes.
• Develops a plan of care for patients, utilizing the nursing process.
• Ensures specialty consultative referrals are processed.
• Coordinates appointments for patients with consultants and services both within and outside the Indian Health Service.
• Communicates with provider regarding patient needs.
• Makes referrals for patients who need a primary care provider assignment.
• Collaborates with Purchased Referred Care (PRC) to ensure patients who are transferred out of the facility are transitioned back into the facility as appropriate.

• Develops implements, evaluates and revises the service unit patient care coordination and case management program for nursing service.
• Collaborates with primary care providers, clinic nurses, public health nursing, case management and social services to ensure that the patent's care needs are done in a timely and cost effective manner to maximize each visit.
• Manages all clinic visits and follow-up visits through coordination with multi-disciplinary teams of physicians, nursing personnel, social workers, physical therapists, etc.
• Monitors and evaluates the effectiveness of the patient care coordination process by reviewing charts of patients to determine if documentation is present.
• Coordinates the available resources by identifying, mobilizing and utilizing those resources to meet the patient's needs and clinical outcomes.
• Develops a plan of care for patients, utilizing the nursing process.
• Ensures specialty consultative referrals are processed.
• Coordinates appointments for patients with consultants and services both within and outside the Indian Health Service.
• Communicates with provider regarding patient needs.
• Makes referrals for patients who need a primary care provider assignment.
• Collaborates with Purchased Referred Care (PRC) to ensure patients who are transferred out of the facility are transitioned back into the facility as appropriate.

• Lead and collaborate on personal research to design and develop optimized agrivoltaic installations, best management practices, and decision support tools for simultaneous renewable power generation and agricultural and rangeland production.
• Lead collaborative research to design and develop best management practices and decision support tools for improved energy utilization and efficiency for agricultural processing systems.
• Develop a stakeholder base and collaborations with scientists and industry professionals to understand stakeholder needs and enhance the research program
• Develop research plans and conduct tests in the laboratory, in the field, and at commercial facilities, and transfer technical solutions to meet stakeholder needs.
• Properly collect, analyze, and interpret scientific research and information to develop new knowledge, devices, and processes of direct value to stakeholders; and to report that information at technical conferences and industry meetings.
• Prepare written manuscripts to document scientific research for review and publication in professional articles and peer-reviewed journals.