Total 195 Customer Service job vacancies in KowloonTsuen Wan District / Tsuen Wan

• Performs critical analyses and evaluation of background investigative reports and other information related to national security and the suitability of applicants being considered for employment with HHS.
• Adheres to personnel security and suitability policies and procedures to meet personnel requirements of HHS and satisfy the provision of existing statutes and executive orders governing federal government programs.
• Liaisons with other Federal agencies such as the Office of Personnel Management (OPM), Department of Defense (DoD)/Defense Counterintelligence Security Agency (DCSA), Department of State (DOS), to exchange security information.
• Provides leadership to a subordinate staff of highly technical and administrative personnel, including Federal Government employees and contractors.

• Exercises direct supervisory authority over the staff of the Directorate's Administrative Office staff, comprised of 12-16 professional, technical and support positions.
• Serves as a member of the Directorate leadership team and is the principal advisor to the Associate Director for developing or reviewing plans and authorizations for business operations and administrative support.
• Oversees the total Washington Cultural Resources Directorate budget including formulating both current and future year needs, allocating funds, and executing the directorate's budget and financial operations.
• Serves as liaison to the National Park Service HR office, and coordinates the human resources management program of the Cultural Resources Directorate.
• Supervises and coordinates information technology policy and planning activities of the Cultural Resources Directorate.

The following are the duties of this position at the full performance level (GS-13). You will have the opportunity to learn to perform all of these duties and will receive training to help you grow in this position.

• Provides administrative support of a substantive nature to facilitate program management to the Office of the Chairman.
• Discusses a wide range of sensitive and non-sensitive issues with the Chairman and diverse individuals, groups, and organizations having business dealings with the Commission.
• Develops specialized memoranda, documents, and reports for management review and provides detailed feedback and analysis on materials prepared for the Chairman and office staff.
• Responds to program inquiries and/or resolves problems and issues based upon a thorough knowledge of established policies, rules, and regulations. Collects, evaluates, and performs extensive research before referring inquiries to the Chairman.
• Recommends policies, procedures, and practices to manage the office's operating programs. Advises the Chairman on obtaining additional staff to manage projects and on human resources policies and procedures to accomplish this task.
• Administers the Chairman's budget operations and independently develops budget formulations projections.
• Manages program functions such as travel, maintaining the office calendar, and scheduling and arranging meetings and conferences. Attends meetings with the Chairman as required.
• Plans, obtains, and directs the full range of the office's program support and related services, e.g., telephones, equipment, supplies, purchasing, etc.

The selectee will serve as a(n) IT Cybersecurity Specialist (INF/CDA) in the Office of the Chief Information Officer, Office of the Chief Information Officer. Typical work assignments include:

• Testing, implementing, deploying, maintaining, reviewing, and administering cybersecurity infrastructure hardware and software
• Using data collected from a variety of cybersecurity tools (e.g., IDS/IPS devices, firewalls, packet captures, and host tools) to analyze events that occur within their environments for the purposes of identifying and mitigating threats
• Using mitigation, preparedness, and response and recovery approaches, as needed, in support of incident response in order to maximize system availability and minimize system recovery time
• Using defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network to protect information, information systems, and networks from threats
• Designing and leveraging automation in support of streamlining completion of cybersecurity tasks across numerous technologies (firewalls, containers and servers [Windows and Linux], etc.) and functions (vulnerability management, incident response, security operations, etc.)

1. Prepares, coordinates, and provides comprehensive global air transportation and logistical support for over 2200 joint military personnel assigned to the White House Military Office.
2. Serves as the first line supervisor under the Director of Operations, WHMO for military personnel (enlisted and/or officers). Provides functional guidance, direction, leadership, training and exercises supervisory personnel management responsibilities.
3. Directs, conducts and carries out various senior level program management activities to include developing policy and procedures necessary to implement revised or new directives of higher headquarters.
4. Serves as senior systems analyst in assessing IT requirements. As the Chief of IT Integration, conducts ongoing assessment of automated equipment, equipment locations, use, costs and acquisition to define opportunities for new or improved installation business processes solutions.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

This announcement will close on 11/25/2024. The first 50 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management.

Duties includes but are not limited to:

Portfolio Responsibilities

• Supports advancement of the VHA ONS Strategic Plan Workstreams and associated subgroups therein, delivering goals, objectives, and action plans.
• Aligns the vision, direction, and objectives of the ONS nursing leadership and nursing clinical practice with ambulatory care programs and committees to elevate the quality of professional nursing practice throughout the VHA health care system and in support of the VHA Nursing Workforce Strategic Plan and in collaboration with other ONS portfolios.
• Communicates and fosters effective labor management partnerships.
• Provides analysis and reporting of clinical practice data, developing action plans and interventions, and assesses results of actions in follow up.
• Engages in succession planning, including mentoring and coaching others into roles within and external to ONS.

• Facilitates multiple teams to achieve desired outcomes, creating, implementing, and measuring large complex projects within an integrated health system.
• Demonstrates effective oral and written communication and human interpersonal skills, as evidenced by communicating clearly, being able to work with diverse constituencies, developing rapport with people at all levels of the organization, and having the ability to clearly communicate goals, objectives, and progress in meeting milestones.
• Establishes external relationships and collaborative alliances, which facilitate teamwork, enhance nursing practice, scientific inquiry, and promote partnership with academic and professional organizations at a regional (VISN) and national level.
• Serves on, leads, and/or establishes key committees to improve clinical and nursing processes across the enterprise as a national ONS representative for ambulatory care nursing.

• Promotes the identification, dissemination, and evaluation of best practices in ambulatory care nursing and team-based care.
• Assesses trends in ambulatory care nursing practice and clinical outcome measurement systems to identify and implement optimal practices and approaches, and the use of information systems, electronic health record, metrics, and outcome measures to guide care.
• Responds to internal and external communications and maintains knowledge of and communicating activities through communication with VA and non-VA stakeholders.
• Promotes the development, operationalization, and sustainment of strong partnerships between VA and external stakeholders through national ambulatory care-related nursing committees and workgroups with representation from national nursing leaders to end users to advance standardization and excellence.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: MANAGEMENT SERVICES

The following are the duties of this position at the full working level.

• Actively participates in determining program policies. Influences the formulation of policies, development of program plans, designs and issuance of directives and instructions, and the development of recommendations. Collects, analyzes, and consolidates data and status reports prepared by others to determine impact on resources, effectiveness and compliance with established goals and objectives. Prepares required narratives and statistical reports and recommends necessary corrective measures.
• Consults with top-level managers and executives to establish and define the overall goals and objectives of major projects.
• Advises and assists the Area Director in resolving critical, sensitive or confidential matters related to employee investigations conducted by Treasury Inspector General for Tax Administration (TIGTA) and/or the General Accounting Office (GAO). Consults with senior management and staff within the function and at higher levels within the agency on critical employee labor relations issues.

The incumbent, in addition to general administrative leadership and management, is responsible for the overall management and supervision of the following divisions: Facilities Management, Post Logistics and Support, Travel and Transportation, and Occupational Safety and Health.

The Support Services Supervisor performs the following major duties:

• Performs a full range of supervisory functions, including approving leave, identifying training needs and recommending training, resolving grievances, developing performance standards and evaluating performance, maintaining accurate position descriptions, assuring proper position management, and interviewing and selecting candidates for employment, promotion, detail, and reassignment.
• Provides active leadership in the program administration by analyzing situations in the area supervised. I
• Develops support services programs, plans, procedures, and methods relevant to several major program areas of the organization.
• Reviews manuals, technical guides, and other documents. Coordinates and directs the service policies and procedures relevant to several major program areas.
• Develops agency-wide support services programs, plans, procedures, and methods. Analyzes and evaluates the economic impact, feasibility, practicality, and effectiveness of existing and proposed standards, regulations, programs, and policies. Works on cross-functional project teams to ensure organizational objectives are achieved.
• Plans and directs the work of employees engaged in several major support services program areas with frequently changing programs and service requirements.
• Participates in planning conferences to advise managers on the ways in which new or revised support services or equipment will facilitate the work of the organization.
• Plans and coordinates total support services programs and operations on an agency-wide basis or with major sub-organizations that operate autonomously.
• Plans, establishes, and coordinates support services work within the broad administrative framework of the agency.
• Plans and designs programs that require innovative or substantially modified systems and procedures because of changes in functions performed, new legislative requirements, or technological advances.
• Exercises a broad degree of independence and applies authoritative judgment in developing and maintaining relationships with various stakeholders in the government, private industry, and/or academic institutions.
• Plans, directs, and executes liaison operations for critical agency-wide programs, with national or international implications.
• Provides authoritative guidance and leadership to agency-wide service programs. Plans, organizes, and completes analytical studies involving the substance of key agency support service programs.
• Develops new ways to measure program accomplishments, results, and effectiveness. Analytical assignments involve efforts to develop and implement broad changes.
• Provides expert analysis and advice on programs that impact one or more major agency organizations. With only basic background, applies many advanced techniques to interpret meaning and evaluate findings.
• Other duties as assigned within the PD.

Enterprise Measurement and Design (EMD) manages a large and diverse design portfolio of collaborative work within both VEO and VA, as well as across other federal agencies. The incumbent will serve as a national level CX Strategist performing duties as follows:

• Serve as technical advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery, increase administration/organization/program/service customer experience maturity, and apply government-wide leading practices outlined in A-11 Section 280 and from the private, state, local, and other sectors.
• Design and undertakes complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds. Studies are typically designed to provide information that assists management in the administration's diverse program areas, improve program delivery, and identify actual or potential problem areas impacting program operations and customer experience in the short and long term.
• Work with stakeholders across organizations, functions and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers; develop insights to inform decision-making, identify and scope problems; and embark on new research areas worth exploring through
  innovative methods. This could include designing surveys, conducting interviews, focus groups, usability test session, secondary research, observational studies, etc.
• Review, evaluate, distill and synthesize data to uncover issues, identify trends and provide insights that drive organizational strategy.
• Plan and facilitate workshops, meetings and/or other interactive sessions to gather feedback and insight from key customers and stakeholders.
• Document, package and present findings, insights and recommendations via reports, presentations and/or other outputs as needed. Make research findings relevant and impactful for design and action through a variety of formats such as insights, stories, videos,
  experiences and exhibits.
• Build understanding within programs and services of who their customers are, the needs trying to be met and value the public seeks from VA services, and the moments that matter most.
• Creatively gather and package compelling customer feedback, research, and other data to develop insights to support leadership decision-making.
• Bring together the right people and supporting culture to develop strategies for improving CX, and plan for achieving measurable outcomes.
• Act as a relentless entrepreneur driving opportunities and projects through to completion creatively within a bureaucracy, while maintaining respect for colleagues and tactfully building coalitions of support.
• Work alongside colleagues to embed human-centered design practices so that others can both benefit from these approaches and learn methods for sustainable change.

WHAT IS THE COMMUNICATION & LIAISON (C&L)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Communications and Liaison (C&L); Communications

The following are the duties of this position at the full working level.
*Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and
research projects or assignments, which require application of expertise and mature judgment. Develops
and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or policy determinations. Reviews and prepares reports for assigned supervisor.

*Participates in the formulation of policies and procedures governing the administrative aspects within the
assigned program office. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative
procedures. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issues.

*Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of developments and progress concerning problems. Follows-up with the responsible official to expedite necessary action and final settlement of issues.

*Acts as point of contact for the assigned program office responding to internal and external requests for
assistance in a minimum amount of time. Carries out routine, high priority or special tasks, and
assignments. This encompasses a wide variety of issues sometimes involving sensitive and confidential
matters. Independently researches all facets of issues for which program office is responsible and, with
mature judgment and discretion, makes administrative decisions affecting the program office.

*Maintains files and/or records containing confidential employee/labor relations materials; has advance notice of personnel actions and access to management recommendations on contract negotiations; and/or attends regularly scheduled management meetings on labor relations problems, grievance responses and answers to unfair labor practices.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

• Manage and administer overall operations for planning and estimating services, project management, and interactions and communications with customers - building managers, tenants, and Service Center Officials. 
• Responsible for the administration and operation of project management, project negotiations, inspection programs, and updating of mechanical/electrical schematics and drawings for various projects.
• Assign work to associates considering priorities, difficulty of assignments, and capabilities of employees. Ensures that an adequate amount of work is accomplished and that acceptable quality levels are maintained. Review, accept, reject and amend work products. Responsible for developing and coordinating training programs for personnel.
• Maintain strong customer relations and communications with customers both external and internal to GSA. Prepare reports regarding effectiveness of operations. Periodically reviews and updates existing operational procedures and recommends any changes to project estimation and inspection program activities.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services, Management Services

The following are the duties of this position at the full working level.

• Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and research projects or assignments, which require application of expertise and mature judgment. Develops and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Participates in the planning and conducting of studies of various aspects of the Service's administrative programs and operations to provide a basis for procedural or policy determinations. Reviews and prepares reports for assigned supervisor.
• Participates in the formulation of policies and procedures governing the administrative aspects within the assigned program office. Assesses the need for and establishes and/or adapts administrative procedures and practices to be used in highly unusual situations requiring deviation from standard administrative procedures. Keeps the supervisor advised of developments and progress concerning problems and follows up with the responsible official to expedite necessary action and final settlement of the issues.
• Reviews and summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment and knowledge of the purpose of such information. Keeps the supervisor advised of developments and progress concerning problems. Follows-up with the responsible official to expedite necessary action and final settlement of issues.

WHAT IS THE COMMUNICATION AND LIAISON (C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Communication and Liaison National Public Liaison: Business Stakeholder Relationship Management

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The selectee will serve as a Supervisory Management and Program Analyst in the Human Resources Research and Assessment Division. Typical work assignments include:

1. Overseeing the administration of entry-level testing and promotional testing (to include maintaining test materials and test security, coordinating logistics for test centers, training others on test administration).
2. Developing detailed plans, goals, and objectives for assessment implementation and administration.
3. Working directly with executive level leaders as necessary to identify and establish baselines, benchmarks and efficiencies for effective operational procedures.
4. Providing technical and administrative support for employees in consultation with the Division and Deputy Division Chief.