Total 13 Director/C-Level Customer Service job vacancies in Tokyo Head Office

JOB OVERVIEW

The Senior Directory for Lifestyle (Fashion and Living/ Food Beauty & Care) is responsible for developing and executing a long-term business strategy for each of the sub-categories (Apparel, Accessories, Footwear, Home Décor &Bedding, Food Beauty & Care) that leverages the richness of NBCUniversal’s entertainment content (past & present) to build a sustainable business that achieves annual revenue targets.

As part of the Universal Brand Development team, the Senior Director of Lifestyle (Fashion and Living, Food Beauty & Care) will be responsible for growing the CP business in line with divisional strategies and guidelines while leveraging a strong knowledge of the local markets’ individual needs and opportunities. He/she will be responsible for identifying the best licensees to partner with (and approving all business deals), driving innovative and quality product ranges, providing regional input into Global deals, accurate quarterly forecasting and direct management of DTR relationships.

KEY RESPONSIBILITIES

Strategy:

• Set and execute a long-term business development strategy for each Lifestyle category that takes into account regional opportunities and specificities.

Financial:

• Manage the Lifestyle P&L to deliver (or exceed) annual revenue targets. Provide quarterly business forecasts to evaluate progress against budget. Highlight any upsides or sensitivities.

Category Management:

• Develop a clear growth strategy for each category of business (including financial targets) and benchmark progress.
• Identify opportunities and fill gaps by product sub-category, age segment, market channel and franchise.
• Ensure clear & timely communication of Lifestyle strategies and assets with agents.
• Partner with the Creative & Brand Assurance team to drive quality and champion innovation in local product development. Ensure timely product approvals in line with industry needs.

Licensee Management:

• Responsible for developing and managing a portfolio of licensing agents and licensees to grow the Lifestyle business. Critically evaluate the agent and licensee base to ensure we have the right amount and best quality partners.
• Direct management of key Global & Regional licensees.
• Negotiate the best deals (in line with CP guidelines and business objectives) and manage the process from contract to product development and execution. Provide input into global deals to ensure regional needs are met and leverage global deals locally.
• Determine where DTR relationships could enhance our business and negotiate/manage these deals.

Franchise Development:

• Develop a clear franchise growth plan for your region for all of the core properties and identify market-specific opportunities
• Brief additional creative assets where required to meet market needs

Retail Development:

• Work with the Franchise marketing and retail team to identify the key retail partners for your region. Develop relationships with the decision makers at your Key Accounts.

• Understand key seasonality and important dates on the retail calendar

What you get to do in this role:

• This is a senior leadership role within the Global Technical Support organization, reporting to the Group Vice President of Customer Support (based in the US), with primary responsibilities in the Asia Pacific & Japan region (APJ).  These responsibilities include leading the Australia regulated market teams, the Japan & Korean Language Support teams, as well as geography specific responsibilities for the global Customer Support organization. These teams combined total over 70 employees and growing rapidly.

  Australia Regulated Market team:

• Provide leadership in line with organization values and company direction as it pertains to Australian regulated market sector.
• Support your team to ensure they are equipped and empowered to provide amazing customer service experience to our regulated market customers (government, etc.)
• Ensure we are following government and company laws and regulations.
• Due to the nature of work related to this position, the ideal ‘Sr. Director, APJ Geo Support Leader’ candidate will be able to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.
• Manage and Drive Key Business Metrics (KBMs) and Objectives and Key Results (OKRs): Lead the development, tracking, and reporting of KBMs and OKRs for your team, ensuring alignment with the organization's strategic goals. Collaborate with cross-functional teams to regularly monitor and report on progress to optimize performance and drive business outcomes.

• Japan & Korean Language Support:

• Providing leadership to our existing Japan language support team, as they provide world-class support in-line with the unique needs our Japanese customers.
• This team physically works in Japan (most from our Tokyo office), while our smaller Korean language support team is based in Sydney, Australia.
• This leader will ensure these teams are fully supported from a tooling/process perspective to support our Japanese customers ‘in-language’ wherever possible & will also ensure these teams are supported from a training/skills perspective.
• Manage and Drive Key Business Metrics (KBMs) and Objectives and Key Results (OKRs): Lead the development, tracking, and reporting of KBMs and OKRs for your team, ensuring alignment with the organization's strategic goals. Collaborate with cross-functional teams to regularly monitor and report on progress to optimize performance and drive business outcomes.

• Geography specific responsibilities include:

• Work as the general ‘Support’ liaison both inside the Support organization and outside.
• Inside the Support organization, this leader will ensure APJ-specific needs of support, across all support teams, are met including, but not limited to office/facilities needs, townhalls, helping organize team events, etc.
• Outside the Support organization this leader will be the primary point-of-contact to various go-to-market teams such as sales, professional services, customer success, etc.
• This leader will also serve as the region-specific escalation point for customer escalations that need senior leadership attention, but do not fit neatly into a specific Support SME team.

• As the primary decision-maker for the above areas of responsibility, you will lead these teams through situations offering strategic guidance and direction.  This role will be a key member of the global Support leadership team and will represent their group(s) to ensure alignment with overarching organizational goals and objectives.

   

  Additional Key Leadership Responsibility:

   

  Strategic Planning and Leadership:

• Develop and execute a strategic vision for the Regulated Market & Language Support Teams aligned with the larger CSS organization & the company's global objectives.
• Foster a culture of excellence, collaboration, and continuous improvement within the global support organization.

• Team Management and Development:

• Lead, mentor, and inspire a team of specialized support professionals distributed across the APJ region.
• Set performance targets, monitor progress, and provide regular feedback and coaching to team members.
• Partner with our corporate Education/Training team to develop training programs and initiatives to enhance the skills and expertise of the technical support staff.

• Customer Satisfaction and Relationship Management:

• Ensure our teams are meeting or exceeding customer expectations for responsiveness, technical expertise, issue resolution, and general customer care.
• Act as an escalation point for complex customer issues, ensuring timely and effective resolution.
• Build and maintain strong relationships with key customers, understanding their needs and providing tailored support solutions.

• Process Improvement and Optimization:

• Identify opportunities to streamline and optimize support processes, workflows, and tools to improve efficiency and effectiveness.
• Implement best practices and standards for knowledge sharing and collaboration within the global technical support organization.
• Drive initiatives to enhance the overall customer experience through continuous improvement and innovation.

• Resource Management and Capacity Planning:

• Manage resource allocation and staffing levels to ensure adequate coverage and support for the customers.
• Work closely with HR and talent acquisition teams to recruit, onboard, and retain top talent for the technical support organization.
• Represent your teams in annual capacity planning and resource forecasting to meet the evolving needs of the customer base.

• Performance Monitoring and Reporting:

• Establish, streamline and deliver on key performance indicators (KPIs), and service level agreements (SLAs) to monitor and measure the performance of support.
• Analyze data and metrics to identify trends, areas for improvement, and opportunities for enhancement.

• Continuous Learning and Industry Trends:

• Stay abreast of industry trends, emerging technologies, and best practices in SME support.
• Continuously assess and update support strategies and approaches to remain competitive and meet the evolving needs of the customers.

Position Summary

This position is responsible for technology leadership and operational support for the Japan debit processing technology assets.  You will be expected to work closely with the Visa product team and third-party technology managed service vendors to support all phases of the development and deployment life cycle.  In addition, you will work closely with the Visa Issuing Solutions Product Development technology team to assist in all aspects of service management and continuous service improvement. You must be willing to go beyond the routine and be prepared to do a little bit of everything.

Responsibilities

• The role will report to the US IT manager responsible for Japan Debit Issuer Processing services and will be expected to work closely with the Tokyo office IT and business teams. This role will be dotted line reporting into the Japan Product team.
• Lead technology vendor relationships for third-party technology services for Japan Debit Issuer Processing, working closely with external technology partners in all phases of the product life cycle.
• First point of contact for service management of all technology incident and problem escalations with third party technology vendors and internal Visa staff - this will require off hours work whenever needed, and the candidate is expected to be available to lead all related activities. Also, to prevent the occurrence of the same incident again, candidate will need to ensure implementation of required remediations.
• Must perform proactive activities designed to promote continuous service improvement and trouble free service operation, not only the assets at technology vendors, but also Visa assets.
• Accountable for driving contract renewals for long term technology contracts with third party vendors, coordinating with the business, and other critical functions like finance, sourcing and legal teams.
• Technical leadership and guidance to ensure best practices in all phases of the development, deployment and ongoing service management for the Japan processing assets.
• Candidate will also be expected to be a local office technology expert, and be able to provide technical consulting and advice.
• Develop a strong working relationship with Visa's internal teams to establish priorities, manage software delivery schedules and maintain ongoing service management.
• Manage technology delivery projects with third-party technology providers, reviewing and approving project deliverables.
• Candidate must review and approve technology reports from third-party technology providers and deliver critical analysis of key performance indicators.
• Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the application development life cycle, deployment and service management.
• The candidate must be a good team player and self-motivated in completing any given task with a positive attitude.
• Others:
  • Some administrative work is expected, including coordinating internal meetings as well as with vendors, receiving and directing visitors.
  • Provide backup responsibilities for local technology staff, including managing relationships with non-technology support vendors (including translators, interpreters).
  • Candidate is also expected to have a market / client focused working style, based on an understanding of the local market / client situation.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Role You'd Play:

We are seeking an inspiring and motivated leader who will lead approximately 10 dialysis centers throughout our Hospital Programs throughout the Greater Los Angeles market, 200 teammates and provide oversight of operations with complete accountability for approximately $30-$50MM P&L. As a Regional Operations Director (ROD), you'll provide strategic and tactical leadership, counsel, and direction to the field management of those assigned facilities to ensure safe, efficient, therapeutic and ethical patient care.

Additionally, this position identifies and develops strategic growth opportunities, monitors division performance, and works closely with Divisional Vice President or SVP to develop competitive strategies in alignment with DaVita’s mission and values. Position has budget and P&L accountability. This position is a key member of DaVita’s field management team.

Some specific examples include:

• Create a team powerhouse. You'll have approximately 10-12 direct reports you will inspire to join you in the quest to ensure quality and compliant patient care.
• Address top growth priorities, patient census and lead successful operational conversions on acquisitions.
• You will be measured on key metrics and outcomes you are able to drive from the book of business you inherit.
• Develop and execute strategic operating plans and goals for assigned division facilities.
• Meet labor budget.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes within the assigned division facilities.
• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats).
• Lead a growing, socially responsible business that strives to be the role model for American Healthcare.
• Work at a place that gives back to the community.
• Work at a company that honors and rewards teammate for living DaVita's 7 core values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.
• Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more.
• Work directly with FAs in clinics to identify and address employee and patient concerns to drive towards Regional goals and standards

Our most meaningful resource is your passion and vision

If you can see fresh approaches, envision bigger goals to move us ahead and are dedicated to building up those around you… you’ll have our attention! We approach everyday operations with a sharp eye for how to stay on the cutting edge. What we want is sharp executive minds to keep us growing. Our diverse staff hails from a variety of backgrounds, all bringing their valuable perspectives and skills. Here, supporting teammates and their sense of belonging and offering all teammates the opportunity to grow and learn is a priority. We are looking for a candidate that has demonstrated success in the following areas:

• Leadership for a multi-site operational business
• Experience leading a unified team
• Experience identifying and committed to growth in your territory
• Bachelor's degree required, MBA preferred
• Available for moderate travel (25%-50% overnight)
• Philosophies that align with our core values
• Demonstrated understanding of what makes the businesses successful, and able to balance that with patient and teammate satisfaction
• And, a little bit of competitive spirit never hurts

Our investment in you

Our new teammates receive comprehensive training on how DaVita’s dialysis clinics and hospital partnerships operate. You’ll also receive opportunities to partner alongside innovative, compassionate and driven leads as well as access to a comprehensive total rewards package.

Are you ready to transform health care with us?

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

As a legal department, we are committed to cultivating a diverse, inclusive, and equitable workplace in which all Teammates feel that they are treated with respect, are valued for the skills and qualities they contribute and belong. We also believe that diversity extends beyond traditional protected classes to the fullness of lived experiences and backgrounds. Our investment in Diversity & Belonging means that we are better able to harness the wide range of talents and perspectives among our teammates to develop collaborative, creative, and effective solutions to an array of business challenges; but most importantly, because it is simply the right thing to do.

No Brag, Just Fact!

Over the last decade, we set out to be the world's greatest dialysis company, and over the next decade, we're poised to build the greatest healthcare community the world has ever seen. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

Here's what you can expect as a Director at DaVita:
The DaVita in-house legal team is known as the “Justice League.” The Justice League comprises over 280 attorneys, paralegals, and legal professionals. The Justice League counsels all businesses of DaVita and provides legal support for all transactions.  DaVita’s attorneys are strategic business partners and work closely with each other and senior management on a daily basis. The Justice League values diversity and belonging, support and respect for each other, analytical rigor, commitment to professional development, and a passion for excellence.

DUTIES AND RESPONSIBILITIES:

• Provide legal counsel on a variety of health care, corporate, and commercial matters arising in the day-to-day operations of DaVita’s Integrated Kidney Care (DaVita IKC) division.

• Structure, negotiate and provide legal oversight for business transactions.

• Assist and collaborate with other DaVita attorneys, compliance teammates, and business leaders in identifying and resolving legal and regulatory matters arising from the DaVita IKC business.

• Develop a thorough understanding of and familiarity with the Company's business, its people, markets, facilities, and customers to identify trends and formulate appropriate legal advice, structures, and strategies.

• Establish a rapport and working relationship with business managers in order to encourage and continue the proactive use of in-house legal counsel.

• Perform special assignments as needed.

• Assist in process improvement and establishment of best demonstrated practices for all aspects of legal operations.

JOB QUALIFICATIONS:

• J.D. degree and a minimum of three years of legal experience in a mix of operations, corporate law and health care law; state bar passage and good standing.    

• Candidates must possess in-house and/or law firm experience representing business clients.   

• General understanding of relevant health care compliance issues (i.e., Anti-Kickback Statute, False Claims Act, Medicare Conditions for Coverage).

• Understanding of Medicare certification, CMS regulations and guidance, commercial payors, and state healthcare licensing matters is a plus.

• Strong communication skills, both written and oral.

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. Enter text here



Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-JS5

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases of which around 3.9 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure. As we continue transforming our business operations, we are currently looking for a: Senior Director, Head of Poland Hub

The holder of this position is responsible for:

• Co-design GBS Fresenius Medical Care strategy as integral part of GBS LT

• Manage the GBS Wroclaw Hub with strong customer orientation

• Set-up an environment promoting talents, people growth and develop highly motivated teams

• Provide management oversight for all business lines being serviced by GBS Wroclaw, ensuring high quality and effective work done by GBS employees and in alignment with GBS Strategy Holder of this position is expected to be a member of Board of Directors of GBS Legal Entity, Wroclaw.

Responsibilities:
 

• Head and main responsible of FME Global Business Services Center in Wroclaw, and for all final products related to Services provided herein (Integrated)

• Define the GBS overall operational strategy aligned with FME plans and objectives, and integrated with client specific business strategies.

• Define objectives and establish GBS management policies, to ensure service delivery under scope, and satisfy customer requirements within the agreed time and quality standards.

• Manage and control recurrent costs and GBS investments maximizing the use of resources allocated, in order to guarantee profitability and economic benefits to the organization.

• Determine the marketing strategy and regional/local service management model of the GBS to ensure value promise for clients, in terms of quality, opportunity and costs, in order to build long-term relationships with stakeholders and guarantee standardization of national services and operational schemes.

• Assure compliance with Service Level Agreements established with clients, promoting the detection of areas for improvement that will increase the quality of the service delivered.

• Evaluate jointly with the leadership team (General Managers) the results achieved by the GBS, as well as investment projects to be addressed in order to optimize processes and increase the contribution of the area to achieve the business objectives.

• Ensure the achievement of quantitative and qualitative objectives for each GBS service area.

• Build and lead highly motivated teams

• Establish the site as a leading brand and employer of choice in the local market.

• Ensure recruiting and assignment of professional human resources to the various functions of the GBS, achieving an environment that encourage teamwork, staff development, quality customer service, and technical excellence in all aspects of management that will continuously improve employee engagement and satisfaction.

• In cooperation with HR, development plans, aimed at the consolidation of critical technical skills for the GBS operation, and continuous improvement of performance levels achieved.

• Partner with GBS and Corporate HR to enable the leaders and support teams to manage retention; career planning; and performance management of the site employees.

• Lead site-level communications and change management initiatives.

• Ensure that the facilities and workplace services are delivered effectively and efficiently including the development and execution of the site Business Continuity Plan.

• Act on behalf of FME in commercial or financial negotiations; industry forum or conferences; and local government coordination adhering strictly to the Company’s compliance and business standards; and local regulations and laws of the host country. Negotiate agreements with products and services vendors, improving the client positioning in negotiating with vendors.

• Act as interface between site and customer groups to identify and prioritize key transition opportunities/issues at various governance interactions.

• Facilitate the successful transition of work to Wroclaw from various global regional services.

• In cooperation with Transformation office, develop site/tower transformation strategy, roadmap and execution

• Facilitate cross-tower and cross-centre synergy activities to generate operational efficiencies and promote the ONE GBS strategy.

• Drive a continuous improvement and service excellence culture across the centre while delivering cost & other operational benefits.

In your role as Head of Supply Chain Excellence (m/f/d) your main focus will be driving and sustaining end to end Supply Chain improvement in process and technology to enhance asset utilization, cost optimization and service level; leading the effort to develop and implement global strategic initiatives across Fresenius Medical Care with targeted scope and defined outcome; and developing SC Excellence team to drive culture and mindset change throughout the supply chain organization.

Your Assignments

• Improve existing processes based on best in practice standards and ensure structured training and roll-out to realize efficiency gains across the whole Value Chain
• Identify improvement opportunities across end-to-end supply chain functions globally based on in-depth knowledge of current processes obtained through continuous learning and structured analytical approach
• Evaluate, propose, and implement fit-for-purpose Supply Chain system/technology to advance process automation where possible with support from subject matter experts
• Strengthen cross-function collaboration to drive implementation of improvement initiatives globally through defined work packages with aligned milestones and timelines.  Establish effective reporting and performance measurement of installed initiatives and strive for continuous improvement
• Ensure governance structure for integrated processes and (master) data management
• Establish, manage, and lead a high-performing team of analysts and process experts
• Build and foster technical / analytical skill set required to carry out varied analytical tasks
• Manage overall timeline, milestones, and targets to build relationships, secure support and resources for projects
• Create and implement training program to expand knowledge, skills, and competencies for employee personal career development aligned with organizational change and growth objective
• Sustain change in behavior and mindset to harness benefits created from projects and programs into long term organization best-in-practice worldwide

Your Profile

• Successfully completed master’s degree in industrial engineering, supply chain management or business administration
• APICS certification preferred, e.g., Certified Supply Chain Professional (CSCP), Certified in Production and Inventory Management (CPIM)
• Extensive work experience in Supply Chain Excellence/Transformation, or similar functions within Finance, Manufacturing in a complex global manufacturing organization, including minimum two years of people management
• Demonstrated experiences in applying process improvement methodology (lean or similar) and analytics to drive change management/organizational development, program development and project management
• Experience with budgeting and financial planning models in a multi-national company is a plus
• Consulting background in supply chain management with proven track record on successful implementation of improvement/transformation is a plus
• Well organized and systematic in work processes, possess excellent communication and collaboration skills and has ability to multi-task and handle multiple priorities while managing deadlines
• Demonstrated ability to understand and breakdown complex and complicated situations and problems
• An adaptive leader to effectively manage team with diverse academic, cultural and professional background
• Fluent in English and German, both in written and spoken

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

Guidehouse is engineering revenue cycle on a platform that can power the future of health services reimbursements. Complexity, friction and duplicity impede healthcare transactions. Our Finance group is focused on ensuring healthcare providers align contracts with the right reimbursement strategies/operations and engineer revenue cycle operations, simplify consumer experience and minimize administrative cost. Our approach is to strategically and operationally elevate the entire healthcare experience for patients leveraging our full scope of reimbursement capabilities along with cutting-edge technology in machine learning, automation and financial technology to reimagine revenue cycle.

You will be responsible for manage client relationships and account projects. This position requires outstanding client management, problem-solving, and communication skills; experience leading complex contract strategy and financial reengineering and operations spanning multiple teams and stakeholders; and managing C-suite relationships and communications. In this role, you will drive internal strategic and operational initiatives.

What You Will Do:

• Support the growth of the team: help hire, develop, and mentor team members; plan for the future by identifying and addressing bottlenecks, gaps, and risks
• Develop and maintain strong client relationships that provide leverage for decision-making and effective change management
• You will refine Guidehouse Finance Area with an emphasis on managed care strategy, price transparency, physician enterprise strategy, digital health transformation, revenue portfolio rebalancing, access, enterprise strategy, M&A, payer-provider partnerships, and reimbursement frameworks
• You will help shape our consulting team and deliverables to identify and analyze the root cause of user and system issues, and strategize and help operationalize efficient workflows, and implement technology solutions within the financial operating systems.
• Contribute to the design, documentation, and execution of repeatable and scalable client financial frameworks and client deliverables. 
• You will provide account management strategies that deliver an industry leading client experience
• Work cross-functionally within Guidehouse  finance /revenue cycle teams as well as our broader portfolio of healthcare services to bring integrated sustainable solutions to healthcare clients
• Proactively contribute to the strategic direction and priorities for the finance contract strategy and Finance Operations team

What You Will Need:

• 10+ yrs. working in health system complex contract and pricing strategy and finance operations with a heavy focus leading managed care strategy, price transparency, physician enterprise strategy, digital health transformation, revenue portfolio rebalancing, access, enterprise strategy, M&A, payer-provider partnership and their design and implementation. 
• Demonstrated success in complex problem solving and root cause analysis and structured solutioning to better engineer financial objectives and the operations /reimbursement for the consumer, business and clinician to measurably improve satisfaction and impact. 
• 3+ yrs. experience independently owning senior level stakeholder relationships/communication and accountability for delivering successful cross-functional project outcomes
• Management consulting experience or consulting like experience managing client and internal teams responsible for managed care strategy, price transparency, physician enterprise strategy, revenue portfolio rebalancing, access and/or enterprise strategy
• 3+ yrs. applying financial rigor that resulted in demonstrative financial turn around in struggling Health entities
• Proficient understanding of EMR applications (Epic and Cerner)
• 10+ yrs. strategizing, interpreting and designing process, data, and metadata to synthesize and execute strategies and process change and improvement that deliver defined financial results
• You have the ability to quickly synthesize information and data and present to senior level stakeholders 
• Ability to create standardized processes with strong organization, time management and project management skills
• Bachelors degree in accredited college. MBA Preferred
• Travel up to 50% of the time to client site(s)

What Would Be Nice To Have:

• 3+ yrs. selling $2M+ credited annually of consulting or professional services (heavily preferred)
• 3+ yrs. of management consulting experience in healthcare strategy (managed care contracts preferred)
• You have demonstrated ability to carry a collaborative culture and management style to interactions with other Stakeholders, including those at Guidehouse and the client
• Strong written and oral communication skills
• Experience in value-based payment arrangements such as Medicare Advantage/Managed Care, risk contracting, shared savings arrangements, and/or post acute care consulting.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

DUTIES AND RESPONSIBILITIES:

• Provide legal counsel on a variety of health-care business, corporate, and commercial matters arising in day-to-day operations of a complex organization in a heavily regulated environment.
• Researches and analyzes federal, state, and local laws.
• Oversee and manage the policies, procedures, and relevant laws pertaining to disabilities and accommodations.
• Structure, negotiate and provide legal oversight for business transactions.
• Draft, review, analyze and negotiate contracts, agreements, memoranda and other legal documents to which the company intends to become a party.
• Collaborate with the Outside Counsel Team to assist with federal and state complaints related to discrimination.
• Develop a thorough understanding of and familiarity with the Company's business, its people, markets, facilities, and customers in order to identify trends and formulate appropriate legal advice, structures and strategies.
• Support and oversee guidance to patient complaints and facility guidance related to ADA and LEP inquires.
• Establish a rapport and working relationship with business managers in order to encourage and continue the proactive use of in-house legal counsel.
• Perform special assignments as needed.
• Support and collaborate with other areas of the JLD and compliance, as needed.
• Assist in process improvement and establishment of best demonstrated practices for all aspects of legal operations.

JOB QUALIFICATIONS:

• J.D. degree and a minimum of three years of legal experience in a mix of operations, corporate law and health care law; state bar passage and good standing.    
• Candidates must possess in-house and/or law firm experience representing business clients.   
• General understanding of relevant health care compliance issues (i.e., Anti-Kickback Statute, False Claims Act, Medicare Conditions for Coverage).
• Understanding of Americans with Disabilities Act (ADA), Medicare certification, provider conditions and state licensing matters are a plus.
• Strong communication skills, both written and oral.

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

The Role You'd Play as a Director of Operations for a Region based in Wichita, KS.

DaVita Kidney Care is seeking an ambitious, operationally-focused and results-driven Leader. This position will be based in Wichita, KS. As the Regional Operations Director, you are responsible for a portfolio of 10 outpatient dialysis clinics, ~200 teammates with 10-12 direct reports (clinic managers) and a P&L of ~35M. You will report to a Division Vice President and collaborate with other region and division leaders including a finance manager, people service manager, medical directors to drive your business forward.

Required qualifications to be a successful Director of Operations:

• 5+ years’ experience as a supervisor/leader in operations with at least 2+ years of multisite experience.  Healthcare industry background a plus.

• Bachelor’s degree, Master's Degree strongly preferred

• Strong leadership acumen; successful team management and development

• Prior P&L management experience. Demonstrated track record of successful fiscal and operating leadership; demonstrated financial expertise

• Experience working in a matrix organization with the ability to manage multiple priorities across various stakeholders and departments

• Demonstrated strong analytical, quantitative and logical thinking skills

• Advance computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Work, Outlook and PowerPoint required

• Availability for regional and some national travel; up to 40%

• Full vaccination against COVID-19 or a medical/religious exemption is required

Some details about this position:

• Complete accountability for your P&L ~$____M. Manage financial and revenue growth, labor management, contract management and capital expenses.

• Drive operational, financial, team and clinical performance of your business through KPIs/metrics.

• Work directly with clinic managers (FAs) in clinics to identify and address employee and patient concerns to drive towards Regional goals and standards

• Address top growth priorities, provide due diligence and lead successful operational conversions on acquisitions and strategic growth.

• Develop and implement strategic planning initiatives that maximize the region’s clinical care and growth potential

• Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, and others in support of strategy and operational execution.

• Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, and more.

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, pet insurance and more.

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What you can expect:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average. DaVita has more 3-, 4-, and 5-star rated centers than ever before, continuing to lead the industry in Five-Star Quality Ratings! *According to October 2020 data for the 2019 year from the Centers for Medicare and Medicaid Services’ (CMS) Five-Star Quality Rating System.

• Award-winning education and training across multiple career paths to help you reach your potential. DaVita has been recognized among Training Magazine's Top 125 for its exceptional training and leadership development programs for the 14th year in a row! 

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.    

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

The Role You'd Play as the leader of Talent Management

As the leader of Talent Management at DaVita Kidney Care, you will play a pivotal role in shaping and executing the talent strategy for our organization. This position requires an experienced, dynamic leader who can seamlessly balance strategic thinking with hands-on execution, fostering a collaborative and team-oriented environment. You will enable our entire talent lifecycle, focusing on talent management, high potential development, career pathing, and implementing structured, fair, and transparent people practices.

You’ll lead a hybrid in-office & remote team of 7-10 team members total. It is preferred that you live in Denver, though we are open to other locations with meaningful travel to Denver.

Required Qualifications to be the leader of Talent Management

• Proven experience as a strategic leader with a strong execution and process mindset.

• Demonstrated expertise in several key areas of the talent lifecycle:

  • Performance management with emphasis on performance and development review approach & process.

  • Talent calibration, including talent review, assessment and promotion processes.

  • High potential development, including assessing, identifying and tracking top talent, designing high-potential development programs, and fostering talent mobility.

  • Succession planning, from front-line field manager roles to executive level roles.

  • Enterprise job architecture and competency frameworks, both to ensure org structure supports business strategy and also to integrate talent management and career pathing seamlessly.

• Commitment to driving structured, fair, and transparent people practices, with a focus on reducing bias and promoting diverse talent pipelines.

• Excellent collaboration skills, with the ability to build strong partnerships with key stakeholders such as operations, HR business partners, compensation, recruiting, and learning and development teams.

• Data-driven mindset, utilizing talent insights to shape enterprise strategy and drive local actions.

Key Responsibilities for the Leader of Talent Management:

Overall Talent Lifecycle:

• Driving structured, fair, and transparent people practices throughout the talent lifecycle.

• Building partnerships with key stakeholders to ensure talent routines are sticky and well-integrated.

• Collaborating closely with the Learning and Development team to identify, monitor and serve training needs.

• Using data to drive talent insights that shape enterprise strategy and motivate local action.

Talent Management:

• Designing, leading, and monitoring performance management and talent calibration processes across all 60k US-based teammates.

• Identifying and tracking top talent.

• Partnering to deliver high-potential development programs.

• Designing talent routines in collaboration with business and HR business partners to drive operational excellence.

Org Design & Job Architecture:

• Maintaining new job architecture infrastructure and enterprise skill guides.

• Ensuring the integration of talent management and career pathing philosophy, programs, and routines including impact to org design.

• Charting a path for talent mobility across the enterprise over time.

Team Leadership & Culture:

• Create a special place for all members of the talent team

• Invest in the team’s growth, performance and development with the same focus that you’ll bring to the enterprise-level work

Join DaVita Kidney Care and contribute to building a culture where talent thrives and the organization continues to make a positive impact in healthcare.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, and more.

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, pet insurance and more.

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What you can expect:

• A "community first, company second" culture based on Core Values that really matter.

• Clinical outcomes consistently ranked above the national average. DaVita has more 3-, 4-, and 5-star rated centers than ever before, continuing to lead the industry in Five-Star Quality Ratings! *According to October 2020 data for the 2019 year from the Centers for Medicare and Medicaid Services’ (CMS) Five-Star Quality Rating System.

• Award-winning education and training across multiple career paths to help you reach your potential. DaVita has been recognized among Training Magazine's Top 125 for its exceptional training and leadership development programs for the 14th year in a row! 

• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. 

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.  We are proud to be an equal opportunity workplace and an affirmative action employer.  As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Based in SC, GA or FL this position will lead key strategic business initiatives for the Endeavor Operating Group. In this role, you will be joining the senior leadership team to lead strategy for a $3B business and operations of 400 dialysis clinics and report to Endeavor Group Vice President.

As a thought partner to our senior team, you will be a strategic leader for field operators and as an internal consultant. This position is responsible for driving strategic and operational initiatives. Representative projects include development of the 3-year strategic plan, decision making around capital deployment, identification of new market opportunities and development of new models of collaboration in existing markets. The Director will join a team of highly motivated individuals and, at this level in our organization, our leadership ranks consist of ex-consultants, military leaders, investment bankers and hospital C-suite executives.

DaVita Kidney Care operates or provides administrative services at 2816 outpatient dialysis centers located in the United States serving approximately 200,000 patients. The company also operates 321 outpatient dialysis centers located in 10 countries outside the United States

Essential Duties

Strategic Process

• Play a key role in the development of operating group's 3-year strategy
• Develop metrics and track the progress of the group's strategy
• Develop "game-changing" insights that lead to differential growth
• Ensuring accountability and follow-through of action items among operators

Growth Strategy

• Play point on all growth-related initiatives, including DeNovo identification and approvals, clinic utilization management and supporting insurance growth
• Lead quarterly strategy sessions with divisional leadership teams
• Act as a strategic thought partner with GVP and divisional teams to evaluate opportunities

Special Projects

• Drive the strategic process on internal consulting projects within the Group and other business units
• Responsible for developing the hypothesis and analysis framework
• Drive the work of multi-disciplinary teams
• Lead the presentation and recommendation of action steps

 Executive Communications

• Prepare executive-level presentations to share with leadership including COO, President, and CEO
• Responsible for synthesizing numerous sources of data and key analysis and translating into specific actions

What you can expect when you join our Village: 

• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation. 

Key Skills

• Strong analytical/financial skills
• Exceptional project management; ability to organize, direct and lead special projects
• Proven ability to "get stuff done" and liaise with cross-functional constituents
• Demonstrated ability to communicate persuasively, both orally and in writing
• Ability to communicate appropriately and efficiently with top senior executives both internally and externally
• Creative, strategic thinker

Qualifications:

• Top-tier MBA or advanced degree (e.g., MD or PhD)
• Minimum of two years post-MBA experience in top tier management consulting, investment banking, or corporate healthcare role
• Healthcare experience desired
• Management/leadership experience a plus
• +5 years of work experience in management/strategy consulting, investment banking, or in an analytical or strategic role (or equivalent experience)
• Strong problem-solving, critical thinking, and analytical skills
• Ability to drive multiple projects forward simultaneously
• Ability to synthesize, convey, communicate research/analyses to senior management
• Highly collaborative, with the ability to impact change
• Lead by influence
• Self-driven – proactively synthesizes data and translates that to a solution
• Able to problem solve through ambiguity
• Strong PowerPoint skills are a must

Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.

• Award-winning education and training across multiple career paths to help you reach your potential.
  Performance-based rewards based on stellar individual and team contributions.
  A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
• Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
  
   

What We’ll Provide

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

· Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

· Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

· Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Responsibilities:

·       Responsible to define and drive end-to-end go-to-market for MARLO, including channels, customers, budget, people structures & staffing, resource allocation, sales forecasting, target setting and brand strategy for Japan.

·       Ensure brand growth and P&L targets are met. Lead the team to envision and execute the mid-term growth plan for Japan.

·       Direct the talent plan for Digital. Lead development of PXM role including talent mapping, skill development, and coaching with the Practice Solutions Group manager. Develop and execute hiring strategy for digital sales in key accounts including novel sales partnerships and/or direct recruitment. Develop new roles in commercial team as demanded by market, customer and digital products.

·       Manage competition and risks in the marketplace, with constant evaluation and in-depth understanding of market, competition, ECP and Key Account priorities, key business economics and the value proposition of MARLO

·       Develop pilots and commercial programs to drive adoption and utilization of MARLO. Be a relentless advocate for growth and customer needs with Global Digital Lighthouse, and cross-functional teams like IT, Legal, Finance and Customer Operations.

·       Proactively make recommendations to modify annual and mid-term growth plan to address gaps and ensure business and brand objectives are met

Required Experience and Education

·       Minimum: Cumulative, consumer packaged goods (CPG) or medical experience of 10 years in sales, marketing and product launch with demonstrated leadership

·       Preferred: 5+ years of experience acquiring customers and patients (B2B2C) in digital health care space   

·       Minimum: Bachelor’s degree or equivalent years of commensurate experience with diploma; Preferred: Master’s degree in business administration (MBA)

·       Ideally experience with agile ceremonies to deliver business objectives

·       Must be able to demonstrate a high-level comfort and confidence with technology

·       Extensive knowledge of healthcare environment

·       Experience leading a business transformation

·       Demonstrated ability in forecasting market trends and allocating resources to maximize opportunities

·       Demonstrated ability in developing a strategic vision and direction in support of company goals

·       Demonstrated leadership, motivating, influencing, developing and directing a team

·       Effective Communication and presentation skills at the Executive and Boardroom level

·       Performance and results driven

·       Excellent collaboration skills – ability to partner across suppliers, internal functions and international / global teams within Alcon 

·       High integrity and quality orientation

·       Language skill: Fluent in English (written and oral). Prefer fluent in Japanese (native speaker).