Total 4 Director/C-Level Customer Service job vacancies in San Francisco, California

• Serves as a member of the Park Management Team. As a member of this team, the incumbent is actively involved in decisions affecting overall park management strategic direction, policy, priorities, budget and operations. Contributes to the development and implementation of park plans and management documents. Serves as the park's principal advisor for cultural resources stewardship involving fundamental park resources identified in enabling legislation.
• Ensures all administrative and managerial functions within the division are carried out in an effective and efficient manner.
• Ensures compliance with statutory and regulatory requirements for federal actions through simple or complex documents (including Programmatic Agreements and Memoranda of Agreement under Section 106 of the NHPA).
• Provides oversight for a network-wide program: Mediterranean Coast Network Historic Preservation Team,
• Supervise permanent and temporary staff. Develop and provide performance statndards and appraisals/evaluations for staff. Develop and approve training plans and associated travel. Motivate staff by recognizing accomplishments and supporting career growth. Approve and disapprove leave. Write position descriptions as needed. Counsel employees and take disciplinary actions when needed.

The park staff and I would like to thank you for your interest in Channel Islands National Park. This is a rare opportunity to join the park's active and engaged leadership team, giving you a role in planning the future of the park. We are delighted you are interested in becoming a steward of this internationally significant island chain. Thank you for making it this far. We hope our park website encourages excitement about this opportunity to inspire visitors at Channel Islands National Park while taking care to protect and keep these beautiful and fragile islands unimpaired for future generations.
In addition to the content contained on our visitor-facing website, I invite you to learn more about the direction of Channel Islands National Park in the links below. Heads up, some of these areas will likely be covered in future interviews.

• Channel Islands NP Backcountry and Wilderness Management Plan (ongoing)
• Channel Islands NP General Management Plan
• National Park Service Careers: Interpretation, Education, and Visitor Services
• National Park Service Director's Order #6: Interpretation and Education

Close to the California mainland, yet worlds apart, the park encompasses five of the eight California Channel Islands (Anacapa, Santa Cruz, Santa Rosa, San Miguel, and Santa Barbara) and their ocean environment, preserving and protecting a wealth of natural and cultural resources. The park bridges two biogeographical provinces and in a remarkably small place, harbors the biologic diversity of nearly 2,500 miles of the North American coast.
The Channel Islands are home to over 2,000 plant and animal species, of which 145 are found nowhere else in the world.

Like the Galapagos Islands of South America, isolation has allowed evolution to proceed independently on the islands. Marine life ranges from microscopic plankton to the blue whale, the largest animal to live on Earth. Archeological and cultural resources span a period of more than 13,000 years of human habitation.

The protection of these fragile island resources was ensured when Congress, in the act that created Channel Islands National Park in 1980, established a long-term ecological monitoring program to gather information on the current health of resources and predict future conditions. This information provides park and natural resource managers with useful products for recreation planning, conservation and restoration programs, and early identification of critical issues.

The islands were set aside by Congress not only to preserve these resources, but also to provide for your enjoyment. If you visit the park, you will be one of a very select group. Few people actually see this park because it is not easy to get to-you can't drive to the islands. A short but exciting ocean voyage or a commercial flight in a small airplane is required. The park is one of the least visited of all of America's national parks. The relatively light visitation enhances the islands' feeling of solitude and assists in the protection of fragile resources. In establishing the park, Congress recognized the value of solitude by allowing for low intensity, limited entry visitation. So a visit to this national park will always provide a marked contrast to the bustle of southern California most people experience. It will always be a place where you can step back in time and experience coastal southern California the way it once was.

Starting at $120,246 Per Year (GS 13)

The Chief of Operations Officer (COO) is located in the Operations Division, Fort Yuma Service Unit, Winterhaven CA. This position is tasked with providing leadership and management to ensure that the health center has effective people, operational controls, administrative and reporting procedures in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position reports to the Chief Executive Officer.

• Participate in all Executive level team management functions, such as Governing Board, Tribal Councils, Tribal Health Committees, Tribal Elder Committees, and other assigned speaking engagements.
• Participates in the development and implementation of both long and short term policies and plans for the healthcare delivery system.
• Forecast funds needed for staffing, equipment, materials, supplies; monitor and approve expenditures; recommend adjustments as necessary.
• Assumes a leadership role in facilitating advice/guidance of personnel management policies for management of the health care system.
• Establishes and maintains effective working relations with other governmental agencies, education entities, Indian tribes served community at large, IHS employees and other health agencies.

Starting at $142,094 Per Year (GS 14)

NOTE: Please see Condition of Employment for additional locations that are negotiable upon selection.

The Deputy Network Director (DND) will serve as the alter ego to the Network Director (ND). As such, the DND directs highly complex healthcare delivery programs that involve major policy development of mission essential functions of VHA, which impacts the national economy. The DND oversees day-to-day operations of the VISN to ensuring oversight and integration of the functioning of the medical centers and Community Based Outpatient Clinics (CBOC).

The assigned duties require extensive knowledge of quality assessment, survey instruments and techniques. The incumbent must also have a full understanding of the requirements of various accrediting bodies (e.g. JCAHO, CARF, etc.) as they apply to the different types of facilities and programs within the VISN, such that recommendations to correct deficiencies may be made. Such ability and skill are based upon the incumbent's professional training and knowledge of health systems management and trends.

The incumbent must have extensive knowledge of the administrative operation of medical facilities, including Financial Management, Human Resources, Acquisition and Materials Management, Engineering, Patient Administration, etc.

Coordinates functions between the VISN's facilities and the Deputy Under Secretary for Health for Operations and Management.

This position has the responsibility to direct the organization's daily operation and management of VISN employees to accomplish the business of caring for enrolled Veterans' health care needs managing a large budget.

Business Management- Coordinates and assists in the development of the annual VISN strategic and business plan. Works closely with the VISN Strategic Planner (SP) and Chief Financial Officer (CFO) and Operations Manager (OM) to ensure that long and short range goals are identified and accomplished and that resources are adjusted to adequately support operating initiatives.

- Works with the VISN CFO, SP and OM in developing and executing the budget and financial plans and that those actions are based on effective controls and realistic projections.

- Works directly with OM and CFO in striving to achieve financial and operating goals to include establishing monitors to asses value and measure program and system performance.

- Administers a data management reporting system which provides appropriate data for decision-making in such areas as: organizational improvements; changes in delegation of authority; position management and coordination among the VISN's programs and services.

The incumbent personally assists the Executive Director, Veterans Integrated Service Network in special complex assignments often of a highly sensitive nature. He/she is involved at all levels- Headquarters, Network Office and Medical Center, and must be intimately knowledgeable about the missions, functions, and operations of all three. In every instance, the incumbent is expected to fully understand the mission and operational objectives of highly affiliated tertiary care medical centers, unaffiliated secondary care medical centers, domicillaries, nursing home, outpatient clinics, and the numerous and various organizational components of VA Headquarters.

The incumbent functions as liaison with all elements of Headquarters, and is required to have an in-depth working knowledge of all facilities in the Network.

The incumbent is an important member of the decision making team in the Executive Director, Veterans Integrated Service Network's office. He/she provides input to and makes decisions that have strong impact on medical center, Network and national matters.

These decisions affect critical healthcare operations, research programs, educational and training matters, DoD contingency support, as well as all administrative activities.

As a result of these decisions, the incumbent directly impacts initiation, expansion and/or curtailment of programs; reallocation and reprogramming of resources; reorganization of services, prioritization of projects and programs, and the determination of both short and long-range goals.

The incumbent is a full member of the network executive leadership Council and Governance Board.

Works directly with all VISN entities as well as external sources to ensure that objectives in quality and performance measurement are met.

Establishes mechanisms that analyze quality and performance improvement by constantly monitoring internal and external sources.

Starting at $147,649 Per Year (ES 00)

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The challenge

At Adobe, we're committed to helping our customers deliver unparalleled digital experiences and are looking for a passionate leader to accelerate our own digital and marketing transformation through data. As the head of global Marketing & Customer Data and Technology, you will play a pivotal role in shaping and implementing Adobe’s B2B data and technology vision. This executive-level position requires a visionary leader who can translate strategic objectives into actionable plans, ensuring the successful development and deployment of a robust, customer-first, data-driven marketing architecture to drive our digital growth initiatives at scale. You will directly impact the data and technology that underpin both the planning and execution of customer experiences that create awareness, convert interest, and expand and enable the use of our Digital Experience (DX) solutions.

What you will do:

Strategic Vision:

• Develop a comprehensive and forward-thinking data and technology vision for connected customer marketing experiences alongside at scale demand creation and capture using DX solutions.
• Define and execute the vision for a Customer Data Platform that provides comprehensive customer intelligence and enables marketing performance optimization from activation to revenue.

Data Architecture:

• Design and implement a scalable and flexible data architecture to support the collection, processing, and utilization of customer data that underpins DX GTM strategy development, campaign planning, marketing program execution and tactic-level optimization.
• Establish data governance and quality standards to ensure accuracy, completeness, and security.

Technology Solution Design:

• Oversee the expansion and integration of Adobe’s Customer Data Platform (AEP) within the B2B marketing technology stack, to enhance our digital marketing capabilities.
• Lead deployment of AEP and related Marketing Automation and Journey Optimization solutions to personalize and simplify the customer journey, provide B2B account intelligence, and deliver closed loop data for ROI and conversion insights.

Cross-functional Collaboration:

• Collaborate with marketing analysts and data scientists to understand reporting & analysis requirements and translate them into scalable and performant data pipelines and composite analytical assets.
• Partner with Adobe Technology Solutions (ATS) on infrastructure needs and governance practices to ensure data quality, privacy, and compliance with relevant regulations (e.g., GDPR).    

Leadership and Team Management:

• Build and lead a high-performing data and technology team. Provide functional and technical leadership, and mentorship to data and solution architects and engineers, promoting knowledge sharing across geographically diverse teams.
• Oversee contracts and relationships with data acquisition and enrichment providers supporting data buys for both analysis and operations use cases; evaluate third party data solutions.

What You will Need:

• 15+ years of demonstrated experience in a leadership role overseeing data and technology architecture
• In-depth knowledge and success in designing and implementing Customer Data Platforms for digital marketing
• Deep knowledge of data governance principles, including data lineage, metadata management and data stewardship
• Strong understanding of emerging technologies and their applications in the digital marketing space (e.g. MAP, DMP, CDP)
• Exceptional leadership and communication skills with the ability to articulate a clear vision and strategy
• Experience with cloud platforms (Azure, AWS) and related services (e.g., DataBricks)
• Ability to coach on technical leading practice methods (e.g., at scale data orchestration)  
• Ability to galvanize cross-functional initiatives, and partner with dependent teams
• Strong analytical and problem-solving skills. Bias toward action

What We'd Love to See:

• Advanced degree in Computer Science, Engineering or a related field
• Experience with Adobe Experience Platform (AEP) services
• Experience implementing Adobe DX solutions specifically Marketo, AEM, AJO, Target and/or Real-Time CDP
• Knowledge of machine learning pipelines and platforms

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $173,300 -- $344,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.