Total 19 Manager level Customer Service job vacancies in RG24 0AA

Are you ready to step into a leadership role that truly makes a difference? We're looking for a passionate Service Manager to join a thriving organisation at an exciting time of growth. You'll oversee three mental health services in East Sussex (with Eastbourne as your main base, all services within 20 minutes of each other), supporting 16 clients and leading a team-including two Deputies-to deliver exceptional, person-centered care.

This isn't just a job; it's a chance to shape lives, drive innovation, and grow with a company that's committed to empowering independence and recovery through therapeutic optimism and specialist mental health provision.

What's in it for you?

• Competitive salary: Up to £42,000 per year
• Company pension and health & wellbeing programme
• On-site parking and a referral programme
• A full-time, permanent role (Monday to Friday)
• Exciting career progression opportunities as the company expands

What you'll do:

• Take charge of three supported accommodation services, ensuring the safe and effective delivery of care.
• Lead with confidence, promoting independence and empowering clients to thrive within their communities.
• Oversee budgets and ensure financial performance aligns with company goals.
• Drive quality and compliance through a robust Quality Assurance Framework.
• Build strong client relationships, improving satisfaction and engagement across services.
• Play a key role in shaping the strategic vision and identifying local needs.

What we're looking for:

• A strong, self-motivated leader who thrives on taking initiative.
• Proven experience in managing budgets, compliance, and service quality.
• A background in performance management and service growth.
• Exceptional prioritisation and delegation skills to handle a dynamic environment.
• Experience with supporting individuals with mental health, learning disabilities and / or dual diagnosis

Why join this team?
You'll be part of a company that believes in people-their potential, their recovery, and their right to live independently. With a culture built on therapeutic optimism, this is your opportunity to work in an environment that celebrates individuality, diversity, and inclusivity.

Join now and make your mark during an exciting period of growth, with plenty of opportunities for career progression as the organisation continues to expand its services.

If you're ready to bring your leadership skills, compassion, and drive to a role that changes lives, we'd love to hear from you!

Get in touch today to find out more and take the first step towards an incredible new chapter in your career.

This could be a great opportunity for someone who is a Service Lead, Service Manager, or Care Manager within mental health or learning disabilities.



INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

An exciting opportunity has arisen for experienced CareTeam Leader with ideally 1 year experience to join a reputable childcare provider. This role offers competitive salary and excellent benefits.

As a CareTeam Leader, you will oversee effective service delivery to promote the positive development of children and young people, while supporting staff, services, and the overall organisation.

What we are looking for:

- Previously worked as a Care Team Leader, Senior residential support worker,Care coordinator, care supervisor or in a similar role.

- Experience in a leadership role within a childcare setting.

- Excellent communication skills.

- Proven ability to manage a team effectively and maintain a supportive, cohesive work environment.

What's on offer:

- Competitive salary

- Pension and sick schemes

- £500 Outstanding Reward

- Long Service Awards

- Employee Referral Scheme

- Overtime opportunities

- DBS Check funded

- Food provided when on shift

- 100% Attendance Reward

- Employee Recognition Awards

- Christmas meal / party

- Blue Light Discount card

- Career Development Pathways / Progression

- Induction / Training programme

- Industry Training / Qualification support

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Deputy Service Manager - Supported Living

Banbury

37.5 hours per week

My client is looking to add an experienced Deputy Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Level 3 diploma
• Knowledge of CQC regulations
• Previous experience within a management role

Benefits:

• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Banbury

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Banbury.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Service Manager

Didcot

37.5 hours per week

My client is looking to add an experienced Service Manager to their award winning team in Didcot.

The company specialise in caring for adults with learning disabilities and mission statement is to ensure all service users experience life to the full – from enjoyment, satisfaction and improved health to finding meaningful friendships and paid employment.

The Role:

• Observing, coaching and giving feedback to colleagues who are working towards their Care Certificate on how well they demonstrate the required skills, knowledge and behaviours.
• Coaching and mentoring new colleagues.
• Demonstrating practice leadership.
• Monitoring the levels of Person-Centred Active Support (PCAS) being demonstrated and looking for ways we can continually improve.
• Leading team or house meetings
• Involvement in ‘Voices to be Heard’.
• Working with families and other circles of support.
• Working with healthcare professionals and external agencies to ensure that the needs and interests of the people we support are met and upheld.

Required:

• Qualified to diploma level 3 minimum (level 5 is ideal but not essential, however you will need to study towards this).
• Solid experience as a Service Manager (ideally registered but this is not essential)
• Full driving licence and own vehicle
• Solid people management and performance management experience
• Experience working within the CQC framework
• Learning disabilities background

Benefits:

• £2,000 on achieving registered status
• Health & well-being programme
• On-site parking
• Continued training and development
• Regular pay reviews
• Clear career progression

For more information please call Rhys Jones in the Safehands Cheltenham office.

INDPERM

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318046
Starting salary £43,677 per annum, potential 10% bonus, 25 days annual leave plus bank holidaysFull time, 41 hours per week, Permanent Basingstoke DO, Hermes House, Priestley Road, Basingstoke, RG24 9AA

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

ATTENDANCE

07:00
- 15:30, 5 days over Monday to Saturday. A degree of flexibility is required to meet operational demands.
WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Closing Date: Sunday 22nd September. Please note, this advert may close early if the appropriate number of applications has been reached.



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

Job Advert

Bodyshop Team Leader

Panel Beater and MET Technician




Salary: £57,200 per annum (Hourly paid)




Hours: 7am – 5pm Monday to Friday and 1 in 2 Saturday mornings depending on business needs.




Halo ARC Basingstoke




Halo is the industry leading UK-based accident repair group, with 32 established accident repair centres across the UK.




Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!




To support our Bodyshop, we are looking for a Team Leader with some experience of leading a team and assisting the Bodyshop
Manager. You will also have at least 3 years’ experience in Panel Beating and MET experience.




We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!




This role will include, but is not limited to:

* Assisting Bodyshop Manager as required
* Covering for Bodyshop Manager in their absence
* Performing repairs to an extremely high standard in Panel Repair/Strip/Refit
* Repairing through to filler stage

What are we looking for?

* Some management experience
* At least 3 years’ experience in Panel Beating
* MET experience
* Level 3 qualification is desirable




Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.




* £22 per hour with an increase on completion of probation
* Accredited Living Wage Employer
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their
differences and can be themselves.

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.

Regional Support Manager

12-month fixed term contract

Location: Supporting the Stoke-on-Trent / Cheshire area

You will ideally be a Registered Nurse will a valid NMC pin

KPI Care have a fantastic opportunity for a Regional Support Manager to work with our client on a permanent basis who provide excellent care to adults and residential homes throughout the UK.

As a Regional Support Manager, you will be responsible for covering a number of homes throughout the Stoke-on-Trent & Cheshire region.

As a Regional Support Manager, you will be working with the Home Manager where appropriate:

• Manage the delivery, monitoring and updating of any required action plans.
• Report to the operations director the progress of any areas of concern
• Attend strategy meetings with CQC, safeguarding and contracts teams as required, ensuring action points identified are fed back to Director of Operations, and action plan updated.
• Complete statutory notifications as required.
• Review staff training matrix and identify areas of additional training.
• Support with investigations, complaints, and safeguarding issues.
• Participate in the on-call rota for the service

Skills Required

• To hold a full UK driving license and have access to a vehicle for work purposes
• Experience in a similar role
• Work in accordance with the NMC code of Practice
• Able to communicate effectively – written and verbal

To apply for this fantastic Regional Support Manager opportunity or if you would like more information, please contact the team at KPI Care on info@kpicare.co.uk

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #regionalsupportmanager #caremanagement #nursing

INDCARE

Regional Support Manager

Permanent contract

Location: Supporting the Stoke-on-Trent / Cheshire area

You will ideally be a Registered Nurse will a valid NMC pin

KPI Care have a fantastic opportunity for a Regional Support Manager to work with our client on a permanent basis who provide excellent care to adults and residential homes throughout the UK.

As a Regional Support Manager, you will be responsible for covering a number of homes throughout the Stockport & surrounding areas

As a Regional Support Manager, you will be working with the Home Manager where appropriate:

• Manage the delivery, monitoring and updating of any required action plans.
• Report to the operations director the progress of any areas of concern
• Attend strategy meetings with CQC, safeguarding and contracts teams as required, ensuring action points identified are fed back to Director of Operations, and action plan updated.
• Complete statutory notifications as required.
• Review staff training matrix and identify areas of additional training.
• Support with investigations, complaints, and safeguarding issues.
• Participate in the on-call rota for the service

Skills Required

• To hold a full UK driving license and have access to a vehicle for work purposes
• Experience in a similar role
• Work in accordance with the NMC code of Practice
• Able to communicate effectively – written and verbal

To apply for this fantastic Regional Support Manager opportunity or if you would like more information, please contact the team at KPI Care on info@kpicare.co.uk

We look forward to hearing from you!

KPI Care

#kpicare #healthcare #loveyourjob #regionalsupportmanager #caremanagement #nursing

INDCARE

Are you an experienced Manager or Cleaning Supervisor looking for a new exciting role where you could progress your career within 12 months? Or are you in a role that isnt challenging you any more and you want to get into something new that could be your long term career? Then read on and apply if interested.

We are looking for a Field Service Manager to manage a team that carry out planned and reactive cleaning maintenance for a family owned company who provide the specialist cleaning services for a well known UK Hospitality brand. The role will see you attending multiple sites in a day and no two days will ever be the same for you so if you enjoy variety and working in a spontaneous way then this will be a great role for you!

Ideally you will be based in the North London area , specifically Enfield , Edgware on Watford and you will be managing 9 mobile teams who operate across the South East and South Coast. The jobs will at times not be for the faint hearted but they are a fantastic company to work for that will offer you great benefits and career progression. One of the managers you will be reporting into started off as a Cleaning Technician and is now the National Contracts Manager , they have made 20 internal promotions and a few of them have been recently and only 12 months into the persons career.

What you will need :

• Previous management of field based teams
  
• Ideally experience of industrial cleaning
  
• Full UK Driving Licence (Maximum 3 points
  

  What's in it for you?

  • Immediate start permanent role
    
  • Salary of upto £24,667
    
  • Company vehicle and fuel card
    
  • Full training and further courses available
    
  • Attendance bonus
    
  • Gym memberships
    
  • App for high street discounts
    
  • Employee helpline with free financial and mental health advice.
    

    Duties of the role:

    • To take responsibility for all matters relating to Health and Safety across the team and to ensure that work orders are completed in a safe manner.
      
    • To interview and appoint new technicians as the need arises
      
    • To provide competent support to the technicians, to lead and train in accordance with RAMS
      
    • To carry out personal development reviews with teams
      
    • Maintain holiday and sickness records for your teams
      
    • To step in and work alongside teams to meet deadlines and to support new teams in providing:
      
    • Shower head sanitising and descaling in accordance with Legionella requirements
      
    • Carpet and upholstery cleaning in accordance with RAMS
      
    • Sign off stock requisitions for teams
      
    • Monitor any reactive maintenance carried out by teams
      
    • Carry out quality control audits and identify opportunities for continuous improvement
      

      If this sounds like the role for you then apply via the link and if successful we will give you a call and discuss the role in more detail

      PE1

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business.

PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates, Serjeant at Arms and Black Rod's office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. 

The Physical Security Strategy and Portfolio Team are the internal client for physical security projects; identifying the need, setting requirements and ensuring the benefits are delivered.

The Role

The postholder will work for the Security Portfolio Director providing a proactive operational and project support to the Physical Security Strategy and Portfolio Team. They will contribute of the development of policy, standards and processes across the teams as appropriate.

There is a matrix management approach and the candidate will be working actively alongside the three team heads: Head of Strategy, Head of Engagement and Head of Advisory & Planning.

They will provide support services across the diverse portfolio in Security Projects, to ensure successful delivery through the identification, definition, prioritisation and reporting of a portfolio of change. Support the development and maintenance of the change portfolio, ensuring that the business realises its strategic ambitions through successful delivery and be accountable for the monitoring and prioritisation of tasks across the whole department.

They will manage the administration function for the team with one direct report and will lead for the Director on all Business Planning and corporate reporting.

Some of the responsibilities for this role include:

• Liaise with other senior managers on behalf of your Director including collation of information, analysis and process control for necessary project reporting.
• Manage administration function staff including diary, email and time management, taking lead on Director's emails and reports. Responsible for tracking decisions and actions requested of the Director and ensure decisions are taken within agreed timeframes.
• Review and update team budgets, systems and process. Maintain the Security suppliers audit process and ensure that annual inspections are performed.
• Coordinate security projects led by the Heads of teams, including developing project plans, managing stakeholders and risks, and communication. Using sound judgment to resolve issues, according to general guidelines, rules and regulation. Apply analysing methods for solving a problem.
• Manage and update our team Business Plan, working with the PSD Business Management Director to ensure timely and accurate updates into the corporate business plan and corporate risk management process.

Skills and Experience

To be successful in this role you will demonstrate:

• Professional experience of working with senior managers and organising workloads and priorities, including drafting papers and Board Secretariat.
• Experience of working with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. 
• Highly effective planning and organisational skills with the ability to identify and adapt to changing priorities, to work under pressure to tight deadlines and deliver to agreed targets.  
• Builds good working relationships with colleagues throughout the organisation and an understanding of setting goals, direction and performance management
• Strong analytical skills to meaningfully analyse and interpret relevant data and other information to inform decision-making and monitor progress.
• Excellent written and verbal communication skills with the ability to present and explain complex or technical information, policies and issues to stakeholders in a way that is understandable and meaningful to the receiver.
• Experience of delivering through others who don't report directly to the post-holder, by employing a range of influencing strategies.

Next Steps and Additional Information

CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

The interview process will require you to complete an in-tray exercise. Further details will be provided if your application is successfully shortlisted to the interview stage.

We offer a range of flexible working options and actively encourage applications from candidates expressing a wish to perform the role in a flexible working arrangement such as job-share.

#LI-Hybrid

Proud member of the Disability Confident employer scheme

The Opportunity

We are currently hiring a Provisioning Performance Manager to join the Provisioning team in the Digital Customer Service Directorate of the Parliamentary Digital Service.

This is a new role accountable to the Head of Provisioning for the tactical and operational day-to-day delivery of a professional and customer-focussed service with specific responsibility for budgeting and data. But your work won't stop there. Among your other responsibilities, you'll:

• lead the Provisioning teams in the successful management of data on all types of assets across all customer groups
• lead the teams in raising orders for, track, validate, manage and receipt orders from suppliers, within agreed timeframes ensuring accuracy, completeness and compliance to policy as well as be the finance system superuser for the team being able to run reports for the team, resolve queries and support team members (after relevant training)
• keep accurate records of spend, compile draft forecasts, variances and commentary on a monthly basis across all budget lines, draft Medium Term Financial Plan bids and submissions as well as attend and contribute to budget deep dives with the Head of Provisioning.
• lead the Provisioning teams in the successful management of data on all types of assets across all customer groups as well as support the teams in the preparation of data for forecasting and planning the lifecycle replacement of end-user hardware.
• liaising with colleagues in Information Compliance and the Office of Chief Information Officer, respond to freedom of information requests that fall within Provisioning as well as taking responsibility for the periodic proactive publication of datasets on the website

What You Need

• experience of asset management including supporting processes and procedures to ensure delivery of an efficient, effective and economic service.
• experience in financial planning, forecasting and budgeting as well as experience of using Excel to manage data sets via pivot tables, Vlookups etc.
• demonstrates good planning and organisational skills to prioritise to meet deadline and cope with fluctuations in workload as well as an ability to work with autonomy and a degree of ambiguity.
• first-class relationship skills, including confidence to communicate at all levels across a range of business areas, in both verbal and written format as well as an ability to influence and persuade others to take a specific course of action when there is no direct line of command or control.
• an emphasis on customer service and improvement, with a demonstrable ability to affect positive change in a large complex IT organisation.
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

This role sits with the Provisioning team in the Digital Customer Service Directorate of the Parliamentary Digital Service. The team is divided into Hardware Asset Management (HAM), Software Asset Management (SAM) and Mobile and Broadband (MBB) with this role expected to collaborate with all three teams and acquire a working knowledge of their processes.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. To apply, you will need to show how you meet up to the first five criterion. Our application process is anonymous to prevent bias. You are not required to upload a CV but instead, you will enter your work and education history.

Apply By:

Interviews: W/C 15th April

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Houses of Parliament and the iconic Palace of Westminster are key elements of the UK Parliament. Around 3000 staff work behind the scenes at Parliament, supporting the democratic process in many ways.

The Customer Experience and Service Delivery team aim to deliver a comfortable, safe Clean and efficient environment for Members, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to Parliament.

The buildings on the Parliamentary estate are unique for differing reasons, some due to their heritage, others because of their need to be inside the secure perimeter and those outside of this, still require significant security and safety considerations.

The Role

We are seeking an experienced Contract Manager to join our team. This is a new unique and exciting role as Contract Manager supporting a bicameral function across the House of Commons and the House of Lords, and has been created to support the contract management, tender and mobilisation of large, high value facilities management contracts, with an initial focus on the new cleaning and pest control contract.

As Contract Manager, you will play a critical role in managing key contracts to ensure these are effective, efficient, and appropriate to support excellent operational delivery of services.

Some of the responsibilities for this role include:

• Responsibility for all contract management operations including data management, invoicing, contractual and procurement issues, ensuring the parliamentary cleaning contract is highly effective and meets stakeholders needs while providing value for money.
• Lead the implementation, mobilisation and execution of contracts, including monitoring performance, ensuring compliance, resolving issues and escalating performance issues as necessary, maximizing the value and benefits delivered to Parliament.
• Lead on procurement and contract management issues, mitigation and resolution of disputes working with individual specialist managers, legal and procurement teams where appropriate.
• Draft technical commercial documents such as: procurement and contract strategies, tender documentation, contract documents, reports, papers, templates and model documents.

Skills and Experience

To be successful in this role you will demonstrate:

Criterion 1 - Contract Management

• Substantial proven experience of successfully managing contracts/partnerships with external organisations, delivering contracted services meeting users' needs and providing value for money throughout the entire contract lifecycle, including ensuring regular supplier and service reviews are conducted and that performance is managed.
• Preferably, experience of managing cleaning/facilities management contracts or similar. Experience of OJEU / NEC/ Public Contracts Regulations (PCR) procurement procedures and regulations. Experience of Cost control and understanding and monitoring spend within agreed budgets.

Criterion 2 - Strong Organisational Skills

• Strong organisational skills with the ability to identify priorities, deal with conflicting demands and competing views, making considered but timely decisions and actions

Criterion 3 - Working with People

• Well-developed interpersonal skills: experience of collaborating with colleagues and suppliers, developing effective relationships with people at all levels and from diverse backgrounds, and working flexibly within teams ensuring that everyone is, always, treated with dignity, courtesy, inclusivity, and respect. Actively promotes joint working and partnerships with stakeholders and other organisations to meet shared goals.
• Builds collaborative relationships with stakeholders, Parliamentary staff and contractors to achieve common goals.
• Is self-aware and can manage own emotions and handle those of others.
• Promotes a culture of diversity and inclusion.

Criterion 4 - Communication Skills

• Excellent written and oral communication skills, including the ability to explain complex technical issues in a clear, simple way to a lay audience.
• Ability to understand and manipulate data to provide management information and reporting and constructive feedback.

Criterion 5 - Analysis

• Gathers information from a range of sources, probes for further information, identifies risks and considers alternative options to make sound decisions, often setting precedent or interpreting guidelines in unusual circumstances.
• Proven experience of identifying, managing, and mitigating risk in complex and challenging environments or when issues arise. Analyse and evaluate pros and cons to make decisions that take account of the wider business context. Draw together and present conclusions from a wide range of incomplete and complex evidence and data, acting or deciding even when details are not clear.

Next Steps and Additional Information

• Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria 1-5 in the Job Description.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Proud member of the Disability Confident employer scheme

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.