Total 113 Manager level Customer Service job vacancies in IL-120 S LaSalle St

The Trusts Mental Health Rehabilitation care group is an exciting place to be with future developments in both inpatient rehab and community services currently under way.

An exciting opportunity for a band 6 Nurse Team leader Nurse to join our transforming Community Prevention and Engagement Team (CPET) for a highly skilled practitioner to work across Fylde and Wyre working with an array of mental health services and key stakeholders this team holds the importance of social inclusion at its heart. Working from ideology that people achieve a more sustained recovery when community connection is apparent this is a team that comprises of skilled and specialised support staff working across all mental health pathways to assertively engage and support individuals in working towards therapeutic recovery.







LSCFT Specialist Mental Health Rehabilitation is currently undergoing transformation across inpatient and community services in order to implement a robust pathway for people with complex mental health needs in the least restrictive and safest way, there is a need to develop the range of service provision that will enable this.

The aim of the transformation is to provide a service which can offer a whole pathway of support locally, identified in both national plans and clinical guidance, which would include an inpatient and community service offer that is matched against the identified need of LSCFT population. In order to achieve our aims LSCFT MH Rehab needs to standardise the approach to the provision of these services; to identify and reduce inequalities and improve quality, ensure services are safe, effective, evidence based and informed.

The MH Transformation programme of work ensures we are working towards an end to end service pathway that will support people with the most complex mental health needs at the right time and in the right place.









Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.



For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.


This advert closes on Wednesday 4 Dec 2024

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

Job Advert

This is a permanent, onsite position



Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra
Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of
high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and
effectively.



Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the
operational management and quality of services, supporting residents’ independence and enabling them to engage actively in
community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the
unique needs of each resident.



Responsibilities:

* Lead on a case management approach and to prioritise team members work load and provide statistical information relating to
performance, outcomes and ensuring that comprehensive records are maintained.
* Coordinate tenancy, letting and housing management services.
* Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and
allocations policy to maintain a balanced community.
* Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
* As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including
carrying out an inspection of the property.
* Facilitate monthly resident meetings and annual service charge meetings where required.
* Investigate and deal with breaches of tenancies and incidents of neighbour nuisance.
* Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager
were required.
* Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
* To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating
health and wellbeing activities both on the scheme and in the wider community.



Skills & Experience:

* HND/Degree/Management qualification to level 3 or appropriate experience and training.
* Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
* GCSE English and Maths grade C or to an equivalent standard.
* Experience of working in the housing and or social sector.
* Experience of working with older and or vulnerable people within a housing or social care environment.
* Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general
wellbeing and quality of life.
* Track record of completing assessments and developing support plans with targets and outcomes for clients.
* Track record of managing a case load multi agency working.
* Experience of crisis management, risk minimisation and of making decisions in difficult situations.
* Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
* Experience of providing budgeting advice and budget planning with clients.
* Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
* Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
* Ability to use a range of ICT software packages and systems.




Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.



Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s



Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

An opportunity has arisen for the post of Service Delivery Manager working across all East Sussex Healthcare NHS Trust Hospital Sites . You will be joining our friendly and supportive team within East Sussex Healthcare NHS Trust.

The Service Delivery Manager for Digital Health Records will support the running of a professional, comprehensive and efficient Digital Health Records Service and provide professional advice to service users. They will work closely with the Lead Digital Health Records Manager and Service Manager, Digital Records & Admin developing systems and procedures to meet the changing demands upon the service.

Directly line manage the Digital Health Records Managers on all sites. Ensure all tasks are completed effectively, efficiently and on time. Support with the management of HR processes and procedures. Work with Line Management on Digital Transformation projects and support change management.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

Do you have strong leadership, communication and interpersonal skills?

Are you looking for a new challenge and motivated to make a difference?

If the answer is yes, then this could be a brilliant opportunity for you...


We are seeking to recruit a motivated operational leader to support the delivery of our Emotional Health & Wellbeing service across Cambridgeshire & Peterborough.

The successful candidate must have a passion and interest in influencing improved outcomes for children and young people experiencing mild to moderate emotional health and wellbeing related needs.

As the lead for the service, you will be responsible for the Mental Health support teams in schools and therefore will need to have the drive and enthusiasm to work across the health and education sectors and practice as a collaborative leader.

The purpose of the role is to ensure quality and effectiveness of service delivery and this will be achieved through monitoring performance and in terms of qualitative and quantitative data and working closely with the commissioner of the service.

The successful post holder will have line management responsibilities to the MHST clinical and team leads and will work closely with the clinical psychology lead as well as the other MHST service manager across our wider organisation.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

The post holder will provide leadership, expertise, service management, and will be accountable for the delivery of the Emotional Health & Wellbeing Service delivery across Cambridgeshire & Peterborough; the Mental Health Support Teams (MHST). MHST’s will be based within schools, ensuring children and young people receive faster access to earlier mental health support.

Working closely with the MHST Team and Clinical Leads, the post holder will provide strategic and operational leadership, ensuring the delivery of a quality service to meet local and national standards and KPIs.

This is a strategic role, working with partnership agencies, to support the delivery of the MHST service.

As well as being part of Cambridgeshire & Peterborough Children and Young People’s Health Services you will also work with system partners across the localities.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Main Duties and Responsibilities

1. Manage the expanding MHST’s working in conjunction with Clinical and Team Leads to ensure successful delivery of the work

2. Be responsible for the line management of staff in accordance with Trust policies and procedures.

3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders

4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement

5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staff’s job descriptions and that appraisals reflect these priorities

6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning

7. Responsible for establishing and maintaining working relationships with key partners and stakeholders:

8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards.

a. Externally with schools and other local partners

b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme

c. Internally with existing MHST’s in Norfolk & Waveney, working closely with the counterpart Service Manager

9. Develop and lead on projects for service wide initiatives

10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures

11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service

12. Provide clinical advice and support to the teams as appropriate to the post holder’s experience and qualifications

13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications

14. Promote and market the EHWB local service offer to key stakeholders

15. Represent the Trust at performance meetings, where appropriate

16. Accountable for the delivery and performance reporting of the MHST’s to meet KPIs and the development and monitoring of remedial action plans where required

17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans



Communication

1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals

2. Influence decisions regarding service delivery through leading meetings

3. Communicate service-related information to senior managers, senior clinicians, and external agencies

4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners

5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust

6. Ensure clients and their carers/families are aware of the standards they would expect from the service

7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters

8. Analyse, provide reports and interpret information from data and communicate this information

9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers

10. Demonstrate the ability to reconcile conflicting interests as they arise



Key communication with:

1. EHWS Clinical Lead and the Clinical and Team Leads of the MHST’s

2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE

3. MHST colleagues within the MHST’s, and across the country as the services are developed

4. Cambridgeshire & Peterborough wider children’s health Service Leads

5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHP’s)

6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCO’s and Teaching Assistants

7. CAMHS & Younited colleagues

8. Social Care and Early Help Colleagues

9. SEND colleagues, including Specialist Teachers and Educational Psychologists

10. Other Managers and Clinical Staff



Budgetary Responsibility

1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information

2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme

3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed

4. Participate in setting yearly income targets and expenditure budgets

5. Be an authorised signatory



People Management

1. Maintaining own professional development and requirement to take part in appraisal and KSF process

2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress

3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies

4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority

5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary

6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care

7. Implement all human resource policies within the service

8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training

9. Meet the Trust target rate for mandatory training and appraisal compliance

10.Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance

11. Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure

12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files



Research & Development Activity

1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the team’s clinical practice

2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams

3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice



Clinical and Practice Governance

1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties

2. Follow emergency/crisis care protocols when required

3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act

4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies

5. The post holder must adhere to the Trust risk assessment and risk management processes

6. The post holder must adhere to infection control policies and procedures

7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust

8. The post holder must participate in clinical and safeguarding audits as required

9. Provide patients and their families /carers with information on standards they should expect from the team

10. Participate in supervision on a regular basis

11. The post holder is required to participate in relevant emergency preparedness process for their team

12. The post holder is required to participate in relevant emergency preparedness process for their team



Co-production and Patient Involvement

1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery

2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken

3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery






This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

Main Duties and Responsibilities 1. Manage the expanding MHSTs working in conjunction with Clinical and Team Leads to ensure successful delivery of the work 2. Be responsible for the line management of staff in accordance with Trust policies and procedures. 3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders 4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement 5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staffs job descriptions and that appraisals reflect these priorities 6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning 7. Responsible for establishing and maintaining working relationships with key partners and stakeholders: 8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards. a. Externally with schools and other local partners b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme c. Internally with existing MHSTs in Norfolk & Waveney, working closely with the counterpart Service Manager 9. Develop and lead on projects for service wide initiatives 10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures 11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service 12. Provide clinical advice and support to the teams as appropriate to the post holders experience and qualifications 13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications 14. Promote and market the EHWB local service offer to key stakeholders 15. Represent the Trust at performance meetings, where appropriate 16. Accountable for the delivery and performance reporting of the MHSTs to meet KPIs and the development and monitoring of remedial action plans where required 17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans Communication 1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals 2. Influence decisions regarding service delivery through leading meetings 3. Communicate service-related information to senior managers, senior clinicians, and external agencies 4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners 5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust 6. Ensure clients and their carers/families are aware of the standards they would expect from the service 7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters 8. Analyse, provide reports and interpret information from data and communicate this information 9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers 10. Demonstrate the ability to reconcile conflicting interests as they arise Key communication with: 1. EHWS Clinical Lead and the Clinical and Team Leads of the MHSTs 2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE 3. MHST colleagues within the MHSTs, and across the country as the services are developed 4. Cambridgeshire & Peterborough wider childrens health Service Leads 5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHPs) 6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCOs and Teaching Assistants 7. CAMHS & Younited colleagues 8. Social Care and Early Help Colleagues 9. SEND colleagues, including Specialist Teachers and Educational Psychologists 10. Other Managers and Clinical Staff Budgetary Responsibility 1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information 2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme 3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed 4. Participate in setting yearly income targets and expenditure budgets 5. Be an authorised signatory People Management 1. Maintaining own professional development and requirement to take part in appraisal and KSF process 2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress 3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies 4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority 5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary 6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care 7. Implement all human resource policies within the service 8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training 9. Meet the Trust target rate for mandatory training and appraisal compliance 10. Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance 11.Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure 12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files Research & Development Activity 1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the teams clinical practice 2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams 3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice Clinical and Practice Governance 1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties 2. Follow emergency/crisis care protocols when required 3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act 4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies 5. The post holder must adhere to the Trust risk assessment and risk management processes 6. The post holder must adhere to infection control policies and procedures 7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust 8. The post holder must participate in clinical and safeguarding audits as required 9. Provide patients and their families /carers with information on standards they should expect from the team 10. Participate in supervision on a regular basis 11. The post holder is required to participate in relevant emergency preparedness process for their team 12. The post holder is required to participate in relevant emergency preparedness process for their team Co-production and Patient Involvement 1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery 2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken 3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

On behalf of our client, we are looking for a full-time experienced Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
• Spearhead the successful launch within Australian market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Provide financial reports and to Senior executives
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Attract top talent to build the Australian team in country in line with job roles and responsibilities
• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
• Successfully build, coach and develop team members in line with culture and values.
• Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
• Identifies areas of opportunity within the Australian market, building client base and securing market share.
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid track record of working is a very fast paced environment
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
• Experience in an agile development, startup software, or new product environment
• Experience in SaaS product platform
• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 per year

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/fc9d5c28-b339-447e-867a-bfb78af61463

Role Overview: As the Home Manager of our 39 bed nursing care home, you will be at the forefront of ensuring a clean, comfortable, and secure environment for our residents. Your leadership will be pivotal in delivering personalised care that aligns with Nouvitas core values. You will guide a team of dedicated professionals, contributing not only to the well-being of our residents but also to the growth and success of our organisation. Key Responsibilities: Oversee the daily operations of the Care Home, driving continuous improvement and future service developments. Oversee all Clinical aspects within the service Lead your team with clear guidance and direction to achieve Nouvitas strategic goals. Actively engage in networking and promoting the services offered by the Care Home. Ensure the delivery of tailored therapeutic activities that meet the needs of our residents. Stay current with legislation, statutory frameworks, and codes of conduct to ensure full compliance across the service. Collaborate with other managers to foster a cohesive approach to company-wide projects. Manage budgets effectively, allocating resources efficiently to meet operational needs. Uphold high standards of care and staff performance, ensuring the Care Home remains a leader in quality service. To ensure effective liaison with statutory and volunteer sector agencies, including CQC, PCT and Home Offices etc. Skills and Qualifications: Very Strong/Proven operational management experience. Previous experience managing or deputising a care or nursing home. A background in mental health care is essential. A Registered Nurse is highly desirable however not essential. Why Join Us?This role offers a chance to contribute to a cause that positively impacts lives, supports our expanding business, and promotes mental well-being. If you are ready to take on a leadership role where your efforts will be truly valued. We offer a very competitive salary package and free on site parking

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

About the Role

We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities:

• Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
• Support home visits during the initial stages of the enquiry process.
• Effectively track enquiry/referrals from initial contact through to final decision.
• Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
• Activity reporting to the Home Manager and Regional Director as agreed.
• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
• Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
• Support the creation of marketing collateral.
• Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience:

• Excellent communication skills
• Strong commercial background with experience in lead generation
• Demonstrable successful sales record
• Ability to develop and nurture relationships with customers and key internal/external stakeholders
• Ability to work against targets and deadlines
• Previous experience in social care highly desirable but not essential

At MMCG we offer a variety of benefits, including:

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

Pension Scheme with Nest

Personal car leases via salary sacrifice*/**

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!

Pinewood Residential Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 47 en-suite rooms are fully furnished and tastefully decorated but care workers actively encourage residents to personalise their room as much as possible. Some rooms have a balcony or patio. A team of qualified staff is motivated to ensure that individual dignity is maintained and quality of life is enhanced, in a relaxed atmosphere, 24 hours a day. Residents' medical needs are met through an excellent liaison system between their GPs and the Island health professionals. Voluntary and religious support is always available. Regular visits from entertainers and in-house activities provide an enjoyable social life for residents, involvement in which is optional. A wide choice of quality menus are prepared by qualified chefs, to meet all dietary requirements. Waitress service is provided in a delightful dining room and personal service is available for those who wish to eat in the privacy of their room. They offer permanent and short stay, convalescent and respite care to residentially and non-residentially qualified people. The experienced management team at Pinewood, led by the resident Head of Home, ensures that high standards of care are maintained at all times.

Proud member of the Disability Confident employer scheme

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.