Total 132 Manager level Customer Service job vacancies in Fortitude Valley, Queensland, Austrialia

Job Description:

We are seeking a dynamic and experienced Senior HR Executive / Assistant HR Manager to join our team. This role offers the opportunity to contribute to the strategic and operational aspects of HR while driving business success. If you are passionate about fostering a positive work environment and have a strong HR foundation, we encourage you to apply.

Key Responsibilities:

1. Recruitment & Talent Acquisition: Manage end-to-end recruitment processes, including sourcing, interviewing, and onboarding.
   Develop effective strategies to attract and retain top talent.
   
2. Compensation & Benefits: Oversee payroll and benefits administration.
   Review and enhance compensation structures to align with market trends.
   
3. Employee Relations: Foster a positive workplace environment through effective communication and conflict resolution.
   Serve as a trusted advisor for employees and management.
   
4. HR Policy Development & Compliance: Develop, update, and implement HR policies in line with labor laws and company objectives.
   Ensure compliance with local employment regulations and standards.
   
5. HR Administration & Reporting: Maintain accurate employee records and HR databases.
   Prepare and present HR reports and metrics for management.
   
6. Employee Work Pass Applications: Handle work pass applications, renewals, and cancellations in compliance with regulations.
   

Qualifications:

• Minimum 4 years of relevant HR experience, with at least 2 years in a senior or managerial role.
• Strong knowledge of recruitment, employee relations, and compensation & benefits.
• Familiarity with work pass applications and compliance.
• Excellent interpersonal and communication skills.
• Detail-oriented, organized, and proactive.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Application Process:
We regret that only shortlisted candidates will be contacted.

Job Description:

As our HR Manager, you will be responsible for overseeing all aspects of human resources practices and processes. You will support business needs and ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, training & development, employment cycle changes, and talent management.

Responsibilities:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Manage the recruitment and selection process
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management
• Nurture a positive working environment
• Stay abreast on trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Participate in other projects / initiatives as assigned

Qualifications:

• Proven working experience as HR Manager or HR management positions
• At least 8 years of HR-related work experience
• 3-5 years of HR management experience
• People-oriented and results-driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices
• Bachelor's degree in Human Resources or related field

*We regret that only shortlisted candidate will be contacted.

Job Description:

• Manage the day-to-day email communication with customers and distributions
• Provide quality customer service through reviewing, assessing and providing the response promptly
• Meet SLA of 90% email resolution within 5 working days
• Work with different business units to provide a one-stop solution to the customers
• Resolve feedback or issues raised by customers or sales representatives
• Assist in any other duties and projects as assigned

Requirements:

• 1-2 years of relevant experience

How to Apply:

Interested applicants, please email your resume to zoeychng@recruitexpress.com.sg

Kindly note that only shortlisted candidates will be contacted.

Zoey Chng Chu Xin

CEI No: R24125496

Recruit Express Pte Ltd

EA Licence No: 99C4599

1. Responsible for the technical service capacity building of the service team and channel partners in the target region of H3C international market, enhance the technical service capability of the service team and channel partners;

2. Responsible for the delivery of support and management of customer training, product solutions, pre-sales testing, online problems solving in the target region;

3. Responsible for the standards, quality and customer satisfaction of the work undertaken by the Company;

4. Responsible for the channel enhancement, technical support and management of major projects in the target area;

5. Responsible for the implementation of channel empowerment plan and the delivery of results of major projects;

6. Fulfill and act on verbal and/or written assignments, tasks, instructions and orders of immediate supervisors, other competent officials and authorized representatives of the Company, should business needs so require, and, therefore, are deemed to be production assignments.

Skills:

1. More than 5 years ICT industry experience, working in China are preferred.

2. Proficient in network protocol, TCP/IP, BGP, OSPF, ISIS, MPLS; Familiar with project management and delivery, experienced in independently undertaking large project delivery.

3. Have service channel resources in China, and have a good relationship with the channel.

4. Bachelor degree or above.

5. Get certificate H3CSE, H3CTE, CCNP, PMP, Network Planning Designer

6. Fluent English, Chinese native language （ listening, speaking, reading and writing skills）, Good communication, interpersonal and presentation skills

7. Understanding Chinese culture. Recognize and appreciate Chinese culture.

The Wolfgang Violin Studio. A music studio in Central District offers the position of

*Associate Operations

Manager(Front Desk and Customer Relations)*

About Wolfgang Violin Studio, founded in 2009, established a music academy in Singapore that focuses on Violin, Piano, and Cello.

In-house development and training will be provided for the suitable candidate seeking professional career development opportunities. Required attributes :

Outgoing person who enjoys engaging with customers.

Proficiency in spoken and written English

Adaptability in a fast-paced environment

Benefits include performance and incentive bonus, medical and insurance coverage, annual and sick leaves

Interested candidates, please send your resume to HR@wolfgangviolin.comand complete details at

http://tinyurl.com/Associate-Mgr

• Develop and drive CRM strategy and plan effective end-to-end delivery of campaigns with the objective of achieving targets
• Create and manage communication plans that are aligned with the local marketing strategy and HQ marketing calendar to align with business objectives
• Work with local marketing team, retail and eCommerce team and HQ to implement lead nurturing and conversion campaigns and instore events aimed at enhancing customer experience, engagement and loyalty
• Analyse customer data to create detailed customer segments for targeted marketing
• Carry out detailed analysis and reporting on all CRM activities both instore and online
• Monitor and analyse campaign performance metrics to evaluate success and identify areas for improvement.
• Embed CRM in the overall business, communicating its value and telling the story behind the data to all teams
• Manage data capture initiatives both instore and online
• Manage CRM customer database effectively, ensure data quality with frequent monitoring, implement data hygiene processes, and oversee data governance ensuring legal compliance.

Job Requirement:

• Proven CRM experience in the luxury or premium sector
• Good knowledge of CRM software tools and applications (Salesforce, Google Analytics and MS PowerBI)
• Experience managing email campaigns for E-Commerce and Retail
• Experience with SQL to e.g. build target groups in SFMC is a plus
• Experience executing tailored email marketing campaigns and user journeys
• Experience of data management in compliance with local data management and protection regulations
• Knowledge of data analysis and reporting tools
• Good understanding of omni-channel best practices and proactive drive to explore emerging technologies
• Excellent communication and interpersonal skills and ability to build relationships at all levels
• Excellent organisational, prioritisation and project management skills
• A strong team player who is highly analytical and data driven and analytical
• Flexibility and willingness to travel internationally if required
• Passion for luxury retail and photography is a plus

Job Scope:

• Support the team at ground level by providing leadership in coordination of clinical service and strategic planning skills to drive the success of the home visiting program.
• Support and building strong relationships with various clinical discipline in effective service delivery by active engagement with stakeholders, community partners, funders, and government agencies.
• Coordinating clear roadmap for the program's growth and ensure alignment with organizational goals.
• To bring expertise in program development, including designing effective strategies for outreach, recruitment, and retention of participants.
• Streamline processes, optimize resource allocation, and improve overall efficiency in delivering services.
• Establish quality assurance protocols, monitor performance metrics, and implement necessary changes to maintain program effectiveness and compliance.
• Oversee data analysis, performance evaluation, and reporting to track progress, identify areas for improvement, and demonstrate the impact of the program to stakeholders.
• Show leadership personality in steering and supporting program towards achieving evidence based, best practices in integrated health and social service deliveries.
• Work with programme lead to scope and track various aspects of programme evaluation, plan for resources needed to meet programme reporting indicators and aligned with the Institution’s strategic and business objectives.
• Performs any other duties as assigned by Program Lead.
• Performs any other Division duties as assigned.

Job Requirements:

• Degree with at least 6 years' experience and demonstrated competency (with at least 2 years of managerial/supervisory experience preferred).
• A fast and efficient worker with the ability to multi-task.
• Strong interpersonal and communication skills.
• Strong analytical, organizing and prioritizing skills.
• Strong coordinating and facilitation skills.
• Strong Leadership and Strategic Planning skills
• Programme planning and implementation skills.
• Excellent IT skills including MS Word, PowerPoint, Excel and Project.

Please contact calibrate.sg@gmail.com

We’re a bustling, forward-thinking clinic seeking a friendly, organized, and proactive individual to oversee daily operations and deliver exceptional customer service. If you’re ready to lead with both heart and skill, this is the perfect opportunity for you to make a difference in a high-energy healthcare setting!

What You’ll Do:

• Operations & Financial Management: Streamline daily operations, ensure efficient administration, manage budgets, track expenses, and maintain accurate financial records
• Team Leadership: Guide, train, and mentor receptionists, conduct progress reviews, and create a supportive work environment
• Patient Relations: Welcome patients warmly, handle scheduling and inquiries, and ensure a smooth, friendly experience at each visit
• Inventory & Compliance: Oversee clinic supplies, uphold health and safety standards, and manage relationships with suppliers and clients
• Onboarding & Confidentiality: Onboard new patients, explain clinic policies, and ensure the highest standards of data protection and privacy
• Financial & Record Keeping: Manage payroll, track leave, coordinate with the accountant, and handle banking transactions

What We’re Looking For:

• Strong organizational, communication, and multitasking abilities with a keen eye for detail
• Proven leadership skills, committed to delivering a high standard of service
• Basic accounting and bookkeeping experience; proficiency in MS Office and Google Suite
• Background in healthcare administration or customer service is preferred but not required
• Adaptable, resourceful, and comfortable in a fast-paced environment

Position Details:

• Full-Time: 40 hours per week, typical working hours are Mon-Fri 9am-6pm.
• Perks: Access to Sphere Gym, business development courses where needed, and ongoing growth opportunities

Why Join Us?

We offer a chance to grow within a supportive, tight-knit team. If you’re ready for a fulfilling role in a dynamic clinic that values both personal and professional development, we’d love to meet you! To apply, please submit your resume and a cover letter highlighting your relevant experience. We look forward to connecting with you!

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Communications Centre is responsible to assist in the smooth and efficient running of Communications Centre within the Rooms Division, covering the telephone operators of the hotel.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience hotel operations.
• Good problem solving, administrative and interpersonal skills are a must.

Primary Responsibilities:

• Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures.
• Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
• GSTL must always project a professional, business-like appearance by adhering to the uniform and personal hygiene guidelines. Portrays as a role model, assisting Assistant Guest Relations Manager to train and drive the culture of the team along with the Company’s Core Values.
• Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests.
• Coordinate and communicate with relevant departments to ensure all preference and special request are met.
• To provide supervision, direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
• Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
• A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
• Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
• Presence in the guest area during high traffic times to assist the front office employees and to ensure smooth operations.
• To handle guest complains and feedback, and action on necessary steps for service recovery.
• Ensure that DM log is accurately updated.
• To monitor daily and monthly enrollment DISCOVERY Loyalty Program, guest benefits, points submission (if required)
• To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact.
• Necessary reports must be completed and signed.
• To monitor due out rooms for the day (Departure Report by time) and ensure is cleared by end of the shift.
• Work closely with the Housekeeping Team to ensure discrepancies are identified.
• Train and develop team to the highest possible extend.
• Ensures that trainings are provided for technical, hospitality, communication, management, and organizational skills.
• Assist in orientation and training of new hires.
• To undertake any other tasks and assignments assigned by the Assistant Guest Relations Manager and Operations Manager.
• Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
• To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
• Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.
• To continuously strive and monitor Front Office objectives such as TripAdvisor and TrustYou.
• Process Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast operations.
• Preforming of office duties such as associate work schedules and timesheets and monthly reports.

Other Responsibilities:

• Ensure that all Key Policies of are enforced and adhered to.
• To enforce and comply with Rules and Regulations stipulated in the Employee handbook.
• To perform other duties assigned by the Management from time to time.
• Attend Workplace Safety and Health meeting as deemed suitable by the management

• Oversee day-to-day financial matters, month-end and year-end accounts closing related to Payroll, which include
  • Pre-Payroll activities including, input and update employee details and manage government claims
  • Payroll activities including, process payroll, process CPF, and manage payroll payments
  • Post-Payroll activities, including provision for bonus, manage month-end/year-end closing, submission of IRAS Tax Declaration Annual Form 8E, and answer employee payroll enquiries
• Regular review on compliance to statutory requirements
• Supports and provides advice in structuring and developing the team to ensure smooth and efficient day-to-day Payroll operations.
• Liaise with internal and external auditors and/or tax agents on payroll related matters.
• Acts as contact point to institutional Finance and HR staff Partners closely to ensure organizational readiness and capability to deliver business results.
• Cover colleagues handling other companies’ payroll processing

Requirements:

• Minimum 5 years’ working experience in a finance function or financial shared service center, preferably in a supervisory role
• Prior exposure to Payroll processes and software in healthcare setting would be an advantage
• Experience in SuccessFactors preferred
• Hands on SAP HRIS system preferred.

Interested and qualified candidates, please send in your application to ivy.yong@recruitexpress.com.sg

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

We are seeking a highly motivated and experienced Centre Manager to oversee the daily operations of a medical centre providing a range of services including GP, executive health screening and radiology. The successful candidate will be responsible for ensuring the smooth functioning of the centre, managing staff, and delivering high-quality healthcare services to patients.

Role and Responsibilities:

• Oversee the daily operations of the medical centre, including management of staff, resources, and facilities
• Develop and implement policies and procedures to maintain high standards of healthcare delivery and ensure compliance with regulatory requirements
• Monitor and manage the financial performance of the medical centre, including budgeting, billing, and cost control
• Build and maintain relationships with stakeholders, including patients, partners, vendors and regulatory bodies
• Lead and motivate a team of healthcare professionals, including nurses and support staff, to ensure the delivery of high-quality healthcare services
• Implement and oversee quality assurance programs to ensure continuous improvement in the delivery of healthcare services
• Coordinate and collaborate with other healthcare providers, including specialists and allied health professionals, to ensure the provision of coordinated and integrated healthcare services
• Participate in strategic planning and business development activities to grow the medical centre and expand its range of services
• For candidates with nursing or other medical qualifications: Performing clinical duties for patients on an ad hoc basis when required.
• Perform other duties as assigned

Skills Required:

• Strong leadership and management skills, with the ability to motivate and inspire a team of healthcare professional
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels
• Strong financial acumen, with experience in budgeting, financial reporting, and cost control
• Sound knowledge of regulatory requirements and compliance standards for healthcare facilities
• Excellent problem-solving and decision-making skills, with the ability to manage complex issues and conflicting priorities
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities
• Ability to work independently and as part of a team, with a positive and proactive attitude
  Education and Experience Required:
• Bachelor's degree in Healthcare Administration, Business Administration, or a related field with a minimum of 5 years of experience in healthcare management, with experience in managing a medical centre or clinic preferred. Diploma holders with strong management experience in the relevant fields will also be considered.
• Candidates with nursing qualifications or other clinical experience (e.g., phlebotomy, radiography) will have an added advantage
• Experience in managing a team of healthcare professionals, with a sound understanding of human resource management principles
• Knowledge of medical billing procedures, as well as healthcare CMS/EMR systems and technology

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://www.alliancehealthcare.com.sg.