Total 32 Manager level Customer Service job vacancies in Belper, Derbyshire

Shop Manager

13 Firs Parade, Matlock, DE4 3AS
30 hours per week including weekends
£11.79 per hour plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

Our shop sells quality ladies wear, menswear, bric-a-brac, accessories and kid's clothing and toys. We also sell vinyl and books - pop in to find yourself a gem.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Matlock shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 09/12
Interview date: 17/12

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Benefits: Mileage allowance and expenses, mobile phone, laptop, private healthcare scheme – plus lots more if you choose to join us (see below).

Location: To be discussed, but ideally you will be based in the North East with the ability to travel to the Homes in your region.

Are you an experienced leader with a passion for delivering high-quality, person-centred care? We are looking for a dedicated and dynamic Regional Manager to join our senior leadership team. If you’re ready for a rewarding role where you can make a real difference, we’d love to hear from you.

About the role

We are Careport Group, operating a portfolio of residential, nursing and specialist mental health care homes across the UK, with sites currently in Carlisle, Leeds, Newcastle-upon-Tyne, Middlesborough, County Durham and Oxfordshire. We are driven by our caring and compassionate workplace values, and we’re now offering an exciting opportunity for an experienced Regional Manager who shares our commitment to providing outstanding, personalised care for our residents.

As Regional Manager, you will provide leadership, direction, support and quality assurance. This will include developing detailed action plans and supporting homes to promote and safeguard the interests of the people we care for. With expert CQC knowledge and a hands-on approach when needed, you will be a visible and critical part of our senior operations team.

Reporting to our Chief Operating Officer, you will also be aware of the need to work in line with agreed financial and other performance targets, including those relating to Marketing and HR.

Key Responsibilities


Provide leadership, direction, and support to the Home Managers and care teams within your region.
Develop and support care and nursing teams to ensure the wellbeing and interests of residents are safeguarded, promoting high-quality, personalised care.
Be a visible part of the senior leadership team, including working the on-call rota for out-of-hours support.
Ensure full CQC compliance and uphold the highest standards of care in line with regulatory requirements.
Work closely with the Directors and Chief Operating Officer, leading a programme of continuous improvement.
Manage performance in line with agreed financial and operational targets, including HR and Marketing objectives.
Ensure that each home operates efficiently while maintaining the highest levels of care and support for residents.


Essential Skills and Experience


Extensive operational management experience in the care home sector.
Proven track record of working in a care setting, with a strong understanding of both care and nursing services.
Expert knowledge of CQC regulations and compliance.
Hands-on leadership style with the ability to inspire and motivate teams.
Strong financial acumen with experience in managing performance targets.


What We Offer


Highly competitive salary (discussed at interview stage).
Mileage and expenses covered.
Company laptop and phone provided.
Private healthcare scheme.
Opportunity to lead a team dedicated to making a difference in the lives of residents.


Our Recruitment Process

Any conditional offer of employment will be subject to satisfactory background checks, including obtaining suitable references and criminal records check via the Disclosure and Barring Service.

We endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email at recruitment@mariposacare.com

We are committed to promoting a fair and inclusive workplace and encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation.

Would you like to join a team that is contributing to making Buzz the Nation’s No1 Choice for Bingo?

We have a fantastic opportunity to join the Live Bingo Team and are on the lookout for a Live Bingo Deputy Manager based in our Live Bingo Studio in Derby.

We are looking for an experienced manager either who is ready to step into a Deputy role or who is currently at Deputy level and would like to expand their career.

Working alongside the Live Bingo Customer Operations Manager, you’ll be responsible for a team of Live Bingo Hosts and Chat Stars who are delivering our bingo products across our Omni-Channel business for clubs and our online bingo rooms.

We are looking for the right person who can bring their retail management experience and help develop the team further. You will be someone who thrives and has passion in leading, coaching and guiding a team to be super successful enabling everyone to reach their full potential.

Delivering an exceptional customer experience, service and standards is part of who we are in the Live Bingo Team. We are looking for someone who has enthusiasm, dedication, commitment, and drive. You will play such an important role in the team delivering this to for our customers along with achieving all our KPI targets. You need to have an analytical eye, spot areas of improvement and help build plans within the team that elevates us from our competitors. You will at times work closely with the Bingo Product, Marketing & Social, Retail Commercial and Customer Service teams.

Your knowledge and experience


Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment
Previous experience of working within a gaming environment
Evidence of being able to create, manage and drive new Initiatives through others.
Has presence and impact within groups.
Self-aware and welcomes constructive feedback.
Committed to your own and other's development.
Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.
A track record of delivering high levels of customer service & KPI delivery.
Strong customer focus with service values & team principles.
Brings business awareness to decision making.
Understanding of KPI's that may affect the commerciality of the business.
A relentless focus upon customer service standards with strong attention to detail


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your skills:


Ability to work in a dynamic and agile way and deliver on deadlines
A keen eye on attention to detail when delivering outputs of work
Strong communication skills, written, spoken and visual for our internal teams and customer user experience
Not afraid to explore out of the box thinking to deliver a better customer user experience
Able to adapt quickly to changing demands.
An enthusiastic self-starter who identifies opportunities


For more onformation please see attached job description and apply today!

#BB1

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Headteacher, job vacancy, Specialist Education School in Derby

Location: Derby, UK
Salary: £68,500 - £75,300 (Pay Scale L16 - L20, Depending on Experience)
Employment Type: Permanent, Full Time (40 Hours Per Week)
Benefits: Teachers Pension, Life Assurance & Health Plan, Company Sick Pay, Enhanced Annual Leave, Continuous Training & Professional Development
About the Role:

We are excited to partner with one of the leading providers of specialist education in the country to recruit an inspirational and dedicated Headteacher for a brand new Specialist Education School opening in Derby next year. This school will cater primarily to students with Autism and ADHD, spanning both primary and secondary school ages.

The successful candidate will start in September, well ahead of the school's opening, to be pivotal in the planning, creation, registration, and running of this innovative educational environment. As Headteacher, you will play a crucial role in shaping the school's vision and ethos, developing a bespoke curriculum, and assembling a dynamic team of educators to achieve an Ofsted outstanding rating.

Key Responsibilities:

School Planning and Development: Lead the strategic planning and development process for the new school, ensuring all necessary preparations for a successful opening.
Curriculum Design: Develop and implement a comprehensive and inclusive curriculum tailored to meet the needs of students with Autism and ADHD.
Team Building: Recruit, train, and manage a dedicated team of teachers and support staff, fostering a collaborative and supportive working environment.
School Registration: Oversee the school's registration process, ensuring compliance with all regulatory requirements and standards.
Operational Management: Manage the day-to-day operations of the school, including budgeting, resource allocation, and maintaining high standards of teaching and learning.
Student Welfare: Promote the well-being and academic progress of all students, implementing effective safeguarding and inclusion policies.
Community Engagement: Build strong relationships with parents, carers, and the wider community to support the school’s objectives and enhance student outcomes.
Continuous Improvement: Lead the school towards achieving an Ofsted outstanding rating through continuous evaluation and improvement of school practices and policies.
Criteria

Proven experience in a leadership role within a specialist education setting.
Strong understanding of the needs of students with Autism and ADHD.
Excellent strategic planning and organisational skills.
A track record of successful curriculum development and team leadership.
Commitment to achieving the highest standards of education and student welfare.
​​​​​​​How to Apply:

If you are a visionary leader passionate about making a difference in the lives of students with Autism and ADHD, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and vision for this exciting new school

We have a fantastic position available for a Care Service Manager to join the Emh care and supports division of the group. This is a management role overseeing 3 – 4 of our supported living services and directly managing the support team.

Do you have?

- Experience of working as a Team Manager/Scheme Manager.
- The skills to effectively manage 3-4 Supported Living properties.
- A passion for ensuring that outstanding, outcome focused care and support is delivered.
- Experience of working with vulnerable people in a CQC regulated environment.
- Excellent communication skills to lead the team efficiently.
- Ability to manage a high performing team to achieve great results.

Proud member of the Disability Confident employer scheme

Service Care Solutions have a new and exciting opportunity which has become available in the Derby area! The role itself is working a emergency call handler for the elderly who has the emergency button assistance built into their home.

Derby City Council are looking for a new face to join their forever growing team to assist with the inbound calls made from the elderly community who are currently still living in their own accommodation.

The team is a 24-hour emergency monitoring and response service that provides support to people in their own homes through their connection link to their own internal telecare service which is available 24/7 and 365 days a year.

Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. Our Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.

The role is a full time role working NIGHTS between the hours of 23:00-7:00am on a rota basis currently paying £15.98-£20.00ph

Requirements for the role:

Needing to be a driver

Need to have experience with call handling OR a care background

Enhanced DBS

Previous experience as a team leader/supervisor

Must have previous experience working with the elderly

If this is something you are interested in then please get in touch!

APPLY NOW - Send your CV to Macy… macy.robinson@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

*Service Care Solutions also offer a referral fee of £250 for anyone you may know*

If this is something you are interested in, please send across your CV to macy.robinson@servicecare.org.uk or give me a call on 01772208964

Service Manager - Motor Trade - Vehicles
Location: Chesterfield
Salary: £45K - £50K basic DOE. OTE 60k
Hours: Full Time Monday to Friday 40 hours, saturdays as required

We have an exciting opportunity which has arisen for a Service Manager to join our Large dealer group. Within this role you shall be responsible for overseeing the service department within the depot, providing support and assistance with the aid of the Workshop Controller.

This is a hands-on role ideal for someone with previous experience in managing people.

Fantastic benefits package that includes:

• • Competitive salary and bonus scheme dependant upon skills and experience.
  • A life assurance plan and a company pension subject to T&C's.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (This includes family and friends)
  • Long service reward and Loyalty incentives.

Role: Service Manager

• Manage all Service Department procedures with the aid of Workshop Controller
• Fully support the Workshop Controller, in his daily routine and take control of any ongoing issues.
• Be available to give the Workshop Controller advice and assistance on technical matters
• Ensure service reception and workshop control manage planned events including MOT bookings, PMI's and services including workshop loading.
• Ensure T card's system is live and accurate, further to ensure scheduled bookings show up to two weeks in advance and confirmed both two weeks and two days in advance.
• Ensure the night shift work is confirmed two weeks, two days in advance and on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No. Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller.
• Manage and oversee the daily operation of service department, to include daily checks.
• Ensure that service reception has obtained starts up numbers for ALL work, including further updates for all additional work, job cards are opened accurately to include all driver defects, including instruction on collection times. Taking special note of all cash sale customers.
• Take full control of the WIP on a daily basis to ensure that every effort is made to ensure the WIP is kept under the KPI levels, questioning all old jobs to ensure prompt close down.
• Ensure warranty and R&M procedures are adhered to at all times, and correct authority is obtained from the manufacture or R&M provider before any work commences.
• Review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards before sending for costing.
• Ensure all outstanding campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set. Ensure a second check is carried out for any outstanding campaigns on job completion
• Ensure all service paperwork is completed and available for the customer to view on r2c.
• Monitor in conjunction with the Workshop Controller that all job cards and paperwork is filled in correctly with the required information; jobs sheets completed with clear accurate defect repair information and split times on repairs carried out, parts listed, and sheets signed off.
• Dealing with customer queries and or complaints in a timely manner.
• Ensuring at the end of your shift each day there is a full hand over from you directly of any ongoing issues that need to be aware of.
• Provide quality reports on time and consistent with the current standards.
• Managing, coaching and motivating employees to ensure that targets and business objectives are met.
• Management of the service department budget.

Requirements: Service Manager

• A background within the Light Vehicle aftersales sector is essential
• Experience working as a Service or Depot Manager, within a Main Dealer is essential.
• Must possess the ability to communication well with customer and colleagues across different department, both face-to-face and via email and telephone.
• Organised and methodical approach to problem solving with attention to detail.
• The ability to work under pressure.
• Ability to demonstrate your knowledge, skills and achievements in a successful retail and service management position
• Excellent commercial acumen, with superb communication skills and an ability to influence at levels within the business

INDAS

Octane reference: OC17955
Consultant: Billy Olivier
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Job title: Operations Manager
Salary: £60,000 - £70,000 per annum.
Working hours: full time
We have an amazing opportunity available to join one of our clients in the Derbyshire are to oversee the management of two children’s homes to ensure the best care for vulnerable children aged 8-18. You will be responsible for the following:
• Strong leadership- supporting the Registered Managers
• An understanding of Ofsted regulations and strict abidance with them
• Research into the development of plans
• To ensure all services are fully compliant with all legal, statutory, regulatory and organisational requirements.
• Contributions to budget setting.
• Networking with external organisations
• Ensure that monthly supervision takes place for the registered manager and responsible individual.
To be considered for this role you must possess the following criteria:
• 4 years’ experience as a Registered Manager within the childcare sector
• Excellent knowledge of regulations and requirements
• Understanding of commercial strategies
• A degree or equivalent qualification with formal sector related certifications
• NVQ LV5 in Health and Social Care or equivalent
• Experience in residential homes or placement authorities
• You must be flexible
• You must hold a Full UK Drivers’ License
• Support growth and development of our staff
Interested? Apply today.

Job Title: Residential Team Leader
Salary: £28600
Location: Derby
Hours of Work: Full-time
Social Care & Education are looking to hire a motivated and empathic Children Home Team Leader. You will be expected to support the emotional and physical needs of all the children within the home, ensuring you provide comfort and care at all times.
As a Team Leader, your main duties will be to:
· Provide high quality care services that support the needs of children and young people
· Be an advocate for their well-being
· Provide strong, motivational leadership to the team.
· Be responsible for safeguarding and promoting individual rights
· Provide good quality care, which is free from oppression and where differences are respected and valued.
· Provide high-quality support to children and young people with emotional, mental health, and behavioural issues.
· Implement care plans and risk assessments, ensuring the well-being of each individual.
· Maintain a good level of spoken and written English to effectively communicate with individuals, families, and team members.
· Ensure compliance with relevant legislation and policies related to children and young people's care.
· Assist in leadership and management of the home, ensuring a safe and supportive environment
· Support staff development and training, providing guidance and feedback.
· Participate with new admission procedures for new residents.
To be a Team Leader, we require you to have:
· Level 3 Diploma in Residential Childcare (or equivalent)
· Training certificates in First Aid, Food Hygiene, Fire Safety, Child Protection and Behaviour Management.
· Full Driving Licence
· Effective Leadership (12 months experience) in a similar role and environment, 2-3 years’ experience working with children and young people in a similar setting.
· Working alongside multi-agencies (e.g. Social Worker)
· Excellent IT skills- able to use outlook, word and excel
· Thorough knowledge of children legislations and safeguarding procedures.
· Strong interpersonal skills and the ability to communicate effectively with young people, families and professionals
· A compassionate and caring nature with a genuine desire to make a difference.
· Ability to work flexibly, including weekends and evenings as required.

Here at ICare Group we know that our people are what makes us so special - making us the multi-award-winning organisation we are.

We know ICare is a more prosperous and fun place to work when you feel free to be authentic yourself; so we strive to do things better for our people; whether it’s getting the most out of your personal and professional aspirations, opportunity to build a long lasting career in our organisation, to have genuine belonging and wellbeing, or to have a sense of purpose that brings enjoyment and fulfilment to your everyday work.

With an impressive number of long-service employees, its true we’re committed to our caring values, every day.

Why ICare?

- Generous salary package – we reward our people at the level they deserve.

- Blue Light Card - Highstreet discounts at 100’s of great retailers and well-known brands!

- Refer a Friend Scheme for every person you successfully recommend - £125 for both you and the person you refer (conditions apply).

- Access to our Employee Assistance Programme which offers practical, impartial support for you and your family.

- Free on-site parking.

- A personal development plan, followed by regular action plan meetings.

- Our ongoing commitment to investment in the support, training, and development you require to be successful in your role.

- Coaching and mentoring program – opportunities to learn and develop skill sets across multiple areas of the organisation.

- Tea, coffee, regular team bakes and treats!

A day in the life of a Registered Care Manager

- Day-to-day management and co-ordination of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.

- Holding the CQC registration for the branch and ensure that it operates within CQC guidelines.

- Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.

- Actively seek new business opportunities and support the commercial growth of the branch.

- Regularly review the operation of the branch to ensure that all customer needs are met.

- Ensure that all policies and procedures are communicated and implemented effectively within the branch.

- To work in compliance with health and safety.

- To manage a robust quality service that promotes high standards and outcomes for service users.

- Report into the Chief Operating Officer.

- Other duties as requested.

Registered Care Manager opportunities

- Career development including 1-2-1 coaching.

- Support from ICare to complete nationally recognised qualifications.

- Opportunity to coach and mentor a variety of team members.

- Collaborating with the Senior Management Team.

- Be an integral part of a fast-growing organisation.

- Opportunity to have a hand at developing and improving systems and processes.

Must haves

- Full UK driving licence.

- Commitment to delivering high quality care.

- Minimum 3 years previous experience in the role of Care Management.

- Enhanced DBS clearance.

- Able to work flexibly, and extended hours where necessary.

- Able to provide hands-on care during staff shortages.

- High level of organisational skills.

- Able to effectively supervise and delegate to staff.

- Able to manage staff in a warm, approachable, and friendly manner.

- NVQ Level 5 in Leadership and Management in Health and Social Care (or working towards)



How to Apply:

Ready to embark on a fulfilling journey with ICare Group? Hit apply to be a part of a team that cares deeply about both its clients and its caregivers! Check out our careers page careers.icaregroup.co.uk

Join ICare Group in making a positive impact on lives – one home at a time. Your dedication can be the light that brightens someone's day!



Our culture of equal opportunities

ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We’re committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us.

Please note we reserve the right to close the vacancy early should we receive suitable applications. Due to the number of applications we receive, we may not always be able to respond.

A client within the Public Sector based in Derbyshire is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a managing environment.

The Role

Key purpose of the role is to lead, manage and provide a responsive and efficient council wide facilities management support service, to all council owned and occupied property, non-statutory and general administrative/building functions required to ensure the safe occupation and use of council premises, which ensures the effective delivery and smooth running of all council services.

Key responsibilities will include but not be limited to:

• assess the support needs and requirements of the designated area of Facilities Management and continually review the support resource and framework model within that area to maximise the operational benefit of the service delivered.
• manage, motivate and develop the centralised Facilities Management officer resources through training, mentoring and coaching to facilitate a flexible, responsive and well-skilled workforce that delivers collaboratively.
• provide effective leadership of the designated area of Facilities Management including staff resource, contracts and operational budgets to deliver significant on-going efficiencies and evidence value for money in line with Financial Regulations.
• prepare then monitor and manage the division's multiple budgets.

The Candidate

To be considered for this role you will require to be educated to degree level in a relevant subject and have an ILM level 5 in supervisory management or equivalent BIFM level 5 qualification.

The below qualifications would be beneficial for the role:

• Minimum of five years management experience within a FM management role
• CBIFM (Certified Member - British Institute of Facilities Management)
• NEBOSH General Certificate
• Full UK Driving Licence.

The client is looking to move quickly with this role and as such are offering £27.96 per hour Umbrella LTD Inside IR35.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Position - Home Manager
Employment type - Permanent
Location - Derby, Derbyshire
Salary - GBP69,400 p.a. with an OTE of GBP81,400 p.a
Hours - 40 per week

Benefits:
Employee discounts on multiple everyday purchases
Car lease scheme
Employee assistance program
Life insurance
BUPA
Options to buy extra holiday
Why work here - This is an elderly residential care provider who promote independence and respect. They want to be a superb place to work for all and put value on recognizing their peoples commitment and offer on-going personal development to all. They have a stable long tenure work force where many have been loyal to the business for over 20 years. They uphold a set of values that promotes kindness, achievement, good communication and their commitment to their staff.
About the role - As a Home Manager, you will have overall responsibility of a 78 bed dementia care service. Duties include recruitment, training, budgeting, liaison with relatives and external agencies, monitoring care plans, ensuring the home complies with all statutory and regulatory requirements and managing rotas to name a few.
Qualifications and Experience required - This Home Manager role requires the person to have a Level 5 in Health and Social Care, previous management experience, a thorough knowledge of dementia care and able to evidence longevity in pervious roles. Being a car driver is also essential.
If this Home Manager role looks of interest, please click apply. PLEASE NOTE, WE UNFORTUNATELY DONT OFFER SPONSORSHIP
Prospero Health and Social Care is acting as an employment business/social care recruitment agency in relation to this vacancy. The successful candidate will be required to register with Prospero Health and Social Care in order to fill this vacancy.
INDBRIHSC

Join ICare Group: Where passionate hearts shape the future of compassionate care.

Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as an Deputy Care Manager. As a crucial leader of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need.

Work from the Heart of Homes:

Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes.

Make a Meaningful Impact:

Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks – it's about creating connections, building trust, and fostering a positive environment for our clients.

Collaborative and Supportive Environment:

Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded.

Diverse Opportunities:

Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry.

A day in the life of an Deputy Care Manager

- Support the Registered Care Manager with the day-to-day management and co-ordination of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.

- Maintain records, produce reports and investigate complaints by service users and employees.

- Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.

- Actively seek new business opportunities and support the commercial growth of the branch.

- Producing weekly staffing rotas.

- Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures.

- Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested.

- Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large.

- Other duties as requested.

Must haves:

- Previous experience in a managerial or supervisory capacity in the care sector.

- Willing to undergo enhanced DBS clearance.

- Able to work flexibly, and extended hours where necessary.

- Able to provide hands-on care during staff shortages.

- High level of organisational skills.

- Able to effectively supervise and delegate to staff.

- Compassionate and empathetic nature.

- Excellent communication skills.

- Reliable and punctual.

- NVQ/QCF Level 3 in Health and Social Care.

- Level 5 in Health and Social Care is desirable or working towards.

- Proven ability to effectively lead, delegate and mentor staff.

- Driving license and access to own vehicle.

- A commitment to upholding the highest standards of care.

Benefits:

- £125 Welcome Bonus (terms and conditions apply)

- The ICare Group ‘Refer a Friend’ Scheme - £125 for both you and your referral (terms conditions apply)

- Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards

- Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further ‘extras’ discounts (terms and conditions apply)

- We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply)

- We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100’s of great retailers and well-known brands!

- Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family

- Access to a dedicated and proactive People and Wellbeing team

- Fast track training, paid induction, and 3 days of on-the-job shadowing

- Full uniform provided – including free infection control equipment

How to Apply:

Ready to embark on a fulfilling journey with ICare Group? Hit apply to be a part of a team that cares deeply about both its clients and its caregivers!

Join ICare Group in making a positive impact on lives – one home at a time. Your dedication can be the light that brightens someone's day!

Our culture of equal opportunities

ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We’re committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us.

Please note we reserve the right to close the vacancy early should we receive suitable applications. Due to the number of applications we receive, we may not always be able to respond.

- Manage and supervise a team of Health Care Assistants
- Ensure compliance with all care plans and risk assessments
- Conduct regular team meetings and provide ongoing training and support
- Monitor and evaluate the quality of care provided
- Handle recruitment, induction, and performance reviews of staff
- Liaise with service users and their families to address concerns and feedback
- Maintain accurate records and documentation
- Ensure the service meets regulatory standards and guidelines
- Develop and implement policies and procedures to enhance service delivery
- Coordinate with healthcare professionals and external agencies
- Budget management and resource allocation
- Handle emergency situations and ensure continuity of care services
- Promote a positive and inclusive work environment