Total 15 Manager level Customer Service job vacancies in KowloonTsuen Wan District / Tsuen Wan

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

Order of Referral: Applications received up to 11:59p.m. EST on the date in which 75 minimally qualified applications is reached will receive first consideration. Applications received after 11:59p.m. EST on the date in which 75 minimally qualified applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one day increments at management request.

This position may be filled as virtual (i.e., the employee may work at a VA facility or VA-leased space other than the facility that is hiring the employee and may telework) and is authorized for telework up to 50%. VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility and potential duty location may be discussed during the interview process.

Major Duties include, but are not limited to:

• Functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership skills.
• Provides leadership and oversight for VACO clinical and administrative operations as directed by the National Program Manager, Purchased Long Term Services and Supports.
• Supports the integration and collaboration of nursing with other professional disciplines and functional areas in the mutual achievement of Veteran-driven and organizational goals.
• Relates effectively with VACO and program healthcare executives, and the community as well as program and service leaders at the network and facility levels.
• Assists the National Program Manager with healthcare operations and the functions and activities expected of them.
• Contributes ideas and recommendations for the establishment and revision of standards of care, policies, and objectives for the enhancement of Veteran care.
• Provides program management of the Skilled Home Care programs and acts to improve the quality and oversight of these programs.
• Coordinating activities related to the planning, development, and execution of all related skilled home care programs, coordinating the general program support work such as collection, compilation, research, and/or tracking of data and program information.
• Advises and provides technical and clinical expertise on overall operations and functions for all Veterans Heath Administration (VHA) Skilled Home Care program activities and collaborates across numerous offices and locations.
• Performs high level administrative or technical program work in support of the program, office, or of the organization.
• Provides leadership in the development, enhancement, and improvement of national standards, policies, and guidelines to improve the effectiveness, quality, and oversight of Skilled Home Care
  programs and for Veterans who require these services.
• Supports national and VISN level activities and field facilities by providing clinical program and policy guidance and assistance with the development of interdisciplinary approaches to the accomplishment of strategic plans and initiatives related to the Skilled Home Care programs.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

The Ambulatory Care Nurse Manager Nurse provides care and counseling of persons or in the promotion and maintenance of health and prevention of illness and injury based upon the nursing process which includes systematic data gathering, assessment, appropriate nursing judgment, and evaluation of human responses to actual or potential health problems through such services as case finding, health teaching, health counseling; provision of care supportive to or restorative of life and well-being; and executing medical regimens including administering medications and treatments prescribed by a licensed or otherwise legally authorized provider. The nurse's primary commitment is to the patient, whether an individual, family, group, or community (ANA Code of Ethics for Nurses). The registered nurse, as a licensed professional, will be responsible and accountable for his/her practice.

The Ambulatory Care Nurse Manager demonstrates leadership and mastery of practice in delivering efficient, comprehensive, and continuous patient-driven holistic care through active collaboration, communication, and coordination of resources. Ambulatory Care Nurse Manager considers all characteristics of the individual, including gender and role identification, age, life stage, state of health, race, culture, socio-economic status, values and beliefs in order to assist each patient with the improvement of his/her health status to the maximum potential. He/she utilizes core elements of performance including knowledge and active participation in unit/service level quality improvement processes, such as the customer service program. He/she promotes the medical center mission, vision and values; compiles the Equal Employment Opportunity programs, partnerships, customer service standards and Veterans Affairs policies and procedures.

The Ambulatory Care Nurse Manager actively develops and manages collaborative partnerships with physicians and other members of the multi-disciplinary team as a means of providing high-quality, cost effective, and customer focused health care. He/she is ultimately responsible for ensuring suitable and timely training, appraisal/performance development, counseling, scheduling of the unit, coaches staff, effectively manages employee conduct and performance issues, and completes recurrent reports and performance evaluations in a timely manner. The Ambulatory Care Nurse Manager participates in service and medical center committees and task forces to improve nursing standards of practice and patient care, while identifying educational needs to staff and ensuring that those needs are aptly addressed.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30am - 4:00pm
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorize
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized if PCS is approved

• The incumbent facilitates major initiatives by providing subject matter expertise on asset valuation and program tools for the management of the National Capital Region’s real estate portfolio. Takes the lead role to ensure the development and execution of targeted program strategies. Maximizes and strengthens business line relationships by understanding and managing customer expectations and perceptions to integrate subject matter expertise into the regional PBS operations and recommends changes to existing procedures and processes that will enhance the service delivery.
• Obtains new business and facilitates the service delivery of existing business; ensures the coordination of planning and program implementation with other PBS Divisions. Oversees the maintenance of national and regional program databases.
• Addresses problems and concerns raised by Client Delivery staff on behalf of customer agencies. Investigates and oversees the investigation of source of problems and validates findings. Recommends corrective action, and resolves to the mutual benefits and satisfaction of all parties involved.
• Supervises staff assigned to the Division in the performance of work geared toward supporting and validating client agency project management requirements. This includes: establishes and plans work schedules for subordinates; establishes short and long term priorities and objectives; evaluates employee work performance; and provides guidance, advice, and counsels on all performance and personnel matters regarding branch employees. Handles disciplinary actions when necessary. Reviews and approves or denies leave requests. 

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

Monitor Sales and Order Operation

• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Set a clear mission for Purchase Order movement and deploy strategies focused towards that mission
• Analyse statistics and compile accurate reports for CRM, Opps, Open orders, Invoiced MTD, Incoming PO in accordance to BP / prognosis and host sales meetings
• Involve to and resolve related projects, planning, optimizing, and controlling of the result to increase sales productivity
• Supervise payment term and invoicing process for smooth cashflow
• Clarify for Internal and External Audit

Supervise Logistics Coordination

• Timely resolve all issues and requirements regarding to Customs audit, Conformity certificate and other customs clearance matters from Authorities
• Plan and monitor inbound, outbound deliveries
• Manage shipping route and timeline as well as handle all incidents from unloading point to local deliveries
• Review and approve local logistics and transportation cost
• Set up the target shipments for VN Log team
• Be in charge for Transfer Price topic, clarify face to face the different price to Customs
• Optimize transportation cost and transit time, cost management, claim and warranty process
• Direct Demo stock storage, cycle counting and scrapping
• Ensure all operations adhere to laws, guidelines and regulations
• Meet productivity, accuracy and timeliness targets
• Work with other stakeholders to incorporate logistics with company procedures and operations

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

DAY IN THE LIFE OF

LM

We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.

ADMINISTRATION AND FINANCE

• Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports.
• Ensure the community team is trained on all required administration and finance tasks required for their job.
• Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected.
• Responsible for ensuring inventory is complete and ordering is within the set budget.
• Obtain and analyse P&L reports, and conduct variance analysis when required.
• Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.

MEMBER EXPERIENCE AND OPERATIONS

• Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
• Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.
• Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement.
• Responsible for the overall cleanliness and upkeep of the space is up to standard, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards.
• Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget.
• Conduct quality control checks, and address and solve issues immediately.
• Ensure you and the team deliver a personalised, high-quality member experience.
• Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.).

SALES

• Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times.
• Notify, manage and work alongside internal teams to ensure a high retention rate of current members.
• Develop strategies to drive sales, increase revenue and interest for your location.
• Ensure that all enquiries are followed up on and that negotiations and closure are taking place.
• Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets.
• Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience..
• Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors.

CONTENT AND EVENTS

• Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team.
• Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed.
• Ensure the Community team and Art Department produces event collateral in a timely manner and to a high standard.
• Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task.
• Ensure the event calendar and notice board are regularly updated by the team.
• Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance.

PEOPLE

• Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them.
• Responsible for onboarding, training, developing and reviewing your team's performance.
• Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team.
• Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team.
• Actively work and develop on your own growth to better yourself for you, your team and the business.
• Work closely and coordinate with the People Team to track each team member's training and progression.
• Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.

• Three to Five years experience in a customer-facing leadership position, ideally within sales and events.
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• University Degree is an advantage.
• Proficient in basic computer skills.
• Good business acumen.
• Prior experience in coworking, real estate, or startup business would be an advantage. 
• Fluent in English, Cantonese is a plus.

• A competitive salary is reflective of your growth.
• Variety of discounts across our growing industry partners.
• A comprehensive training academy to support your growth and longevity with us.
• Education allowance to support external training.
• A fun, dynamic working environment with a diverse, world-class team.
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness.
• An extra day of leave to celebrate your birthday.
• An annual dedicated day to volunteer at a charity of your choice.
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work

Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia’s next unicorn.

Your Challenge

The Voice of the Customer manager is a key pillar of our strategy: we want to develop a product that our customers love. To do so, we need to listen, to ask and to understand what our customers are telling us … or not! The VOC manager will is comfortable interacting with customers as much as with data. She/He can propose interpretations and stories of our customer’s experiences and back her claims with solid data (qualitative or quantitative).

• Responsible for the customer research process in a full product’s lifecycle
• Connecting and combining insights from both qualitative and quantitative data to understand a problem
• Identify and translate the surveys outcomes into the audience requirement
• Actively identify where feedback collecting could help improve the customer success team’s understanding of customer experience
• Aside from surveys, use data to recognize key themes and trends for customer’s needs using analytics skills
• Create and develop data and insights in a structured way in order to suggest improvement opportunities
• Utilize data driven insights as a material to encourage the organization to act on customer feedback.
• Partner with the team to create dashboards and reports that show transparency of the survey results

• Bachelor’s degree in Psychology, sociology, market research or any other related field.
• 1-3 years direct experience in Customer Experience, Customer Insights, or Market research
• Experience in running customer interviews, focus groups and on-field research.
• Excellent analysis skills and ability to work with complex data sets to develop reports and dashboards
• Experience in digital customer experience in a high growth, fast paced environment
• Excellent written and verbal communication skills
• Ability to remain calm under pressure, especially during peak hours or intense situations
• Detailed oriented and work with high accuracy
• Self-motivated, well-organized, flexible and result oriented
• Has an open mind towards new ways of doing things
• Interested in understanding how mind and behaviors influence each other in relation to purchasing decisions
• Aware of cognitive bias

Health Insurance – At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro PRO cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave. Let’s say the minimum is 18 days!

No overtime – We work 5 days a week. We set our own goals and deadlines.

Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

Best Culture

• Clear focus.
• Diverse Workplace (Our members are from around the world!)
• Thai and Non-Thai are both welcome!
• Non-hierarchical and agile environment
• Growth opportunity and career path